Glowing Embers ロゎ
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Glowing Embers レビュヌ 

270
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TrustScore 5段階評䟡の4.5

4.5

薪ストヌブ専門店
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5぀星のうち4の評䟡

Efficient delivery of fire rope , adhesive and glass. Provision of tape on web site for tidying up cut rope ends would be good.

5぀星のうち5の評䟡

The instructions for ordering and sending off the template were clear and precise. The post office held us up for over a week but Glowing Embers agreed readily to wait the extra time to receive the te... もっず芋る

5぀星のうち5の評䟡

Fantastic service from start to finish The website explains everything you could possibly need to know. Size shape width etc.as a women who hasnt had much need to order a new piece of glass for my l... もっず芋る

5぀星のうち5の評䟡

Exactly what I ordered, exactly to my custom measurements. Arrived very quickly and very well packaged. The glass withstands the temperatures of my very hot woodburner. The price was the best I could... もっず芋る

䌁業情報

  1. 薪ストヌブ専門店
  2. 暖炉専門店
  3. 暖房噚具提䟛業者
  4. ボむラヌ・暖房サヌビス
  5. アりトドア家具店
  6. ラゞ゚ヌタヌ専門店

圓該䌁業による蚘述

Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.

連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

270件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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4.5

すべおのレビュヌ

(270)

過去12か月のレビュヌ数: 166件

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5぀星のうち1の評䟡

Crap service and after care

Crap service and after care, wrong advice given and refused to issue refund.
Will not use again....really money grabing company.

2026幎2月19日
自発的なレビュヌ
Glowing Embers ロゎ

Glowing Embers からの回答

We are sorry to hear of your disappointment. We know this can be confusing but for Twin Wall flue pipe the outer diameter is always 2 inches greater than the inner, as the inner pipe has 1 inch of insulation all the way round, effectively adding 1 inch either side of the pipe, making a 6 inch clip, that goes around the external of a pipe, 8 inches for instance.

We are stuck between a rock and a hard place with this issue as, we have to advertise the pipe as the internal diameter because this is the diameter of stove outlet or stove pipe that it fits to and therefore if the pipe is advertised as 6 inch pipe, the accessories like locking bands have to be advertised for the 6 inch pipe, even though their diameter measures 8 inches.

This is an industry standard and we do try to make this as clear as possible and every listing has an explanation of this on, but we do appreciate this can be missed and that it is confusing.

We are so sorry we were unable to accept this item back for a refund. As your request fell outside of our stated 14 day returns period by a further 6 weeks, we were sadly unable to accept the return and, therefore a refund on this occasion. We understand you believed you had spoken with a member of our team before purchasing who you state gave you this advice, however our records showed no calls or emails before your call to our Customer Service Team regarding this. It might be possible you spoke to another company, rather than Glowing Embers.

Once again, we are sorry for the disappointment caused, Tania.

5぀星のうち5の評䟡

Arrived on time

Arrived on time
Was 1mm too big on a corner but sanded it down as instructed
Defo recommend
Another company we used took over 2 weeks and was poorly packaged so smashed on arrival

2026幎2月7日
自発的なレビュヌ
5぀星のうち1の評䟡

I have not received my order

I have not received my order

2026幎2月2日
Glowing Embers ロゎ

Glowing Embers からの回答

We are very sorry to you, Janet for any inconvenience caused. We can see the order was, sadly, damaged in transit and subsequently disposed of by the courier. Yodel should have notified us of this proactively so we could resolve this sooner for you but they did not. However, we dispatched a replacement order as soon as you kindly made us aware you had not received your order. We are pleased to see it was safely delivered two days later.

We have addressed this matter with our chosen courier too, to improve this process going forward.

Once again, we are really sorry for the delay in receiving your order and thank you for allowing us to make this right.

5぀星のうち5の評䟡

Over the past few years we have ordered


Over the past few years we have ordered twice from Glowing Embers (for 2 different log burners), the first time we collected directly from them, as the order was urgent, and they accommodated the urgency, great efficient service. The 2nd time we paid for delivery. Again fantastic service - super fast and glass fitted perfectly.

2026幎1月27日

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