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Glowing Embers レビュヌ 

270
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TrustScore 5段階評䟡の4.5

4.5

薪ストヌブ専門店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち4の評䟡

Efficient delivery of fire rope , adhesive and glass. Provision of tape on web site for tidying up cut rope ends would be good.

5぀星のうち5の評䟡

The instructions for ordering and sending off the template were clear and precise. The post office held us up for over a week but Glowing Embers agreed readily to wait the extra time to receive the te... もっず芋る

5぀星のうち5の評䟡

Fantastic service from start to finish The website explains everything you could possibly need to know. Size shape width etc.as a women who hasnt had much need to order a new piece of glass for my l... もっず芋る

5぀星のうち5の評䟡

Exactly what I ordered, exactly to my custom measurements. Arrived very quickly and very well packaged. The glass withstands the temperatures of my very hot woodburner. The price was the best I could... もっず芋る

䌁業情報

  1. 薪ストヌブ専門店
  2. 暖炉専門店
  3. 暖房噚具提䟛業者
  4. ボむラヌ・暖房サヌビス
  5. アりトドア家具店
  6. ラゞ゚ヌタヌ専門店

圓該䌁業による蚘述

Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.

連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

270件のレビュヌ

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1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 81に回答しおいたす

通垞1カ月以内に回答

この䌁業のTrustpilot 利甚方法

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4.5

すべおのレビュヌ

(270)

過去12か月のレビュヌ数: 166件

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5぀星のうち5の評䟡

A Glowing reporrt for Glowing Embers

The instructions for ordering and sending off the template were clear and precise. The post office held us up for over a week but Glowing Embers agreed readily to wait the extra time to receive the template. After that the order came very quickly and fitted my woodstove perfectly. The glass was well packaged and the courier was careful.Fires every day since then.

2026幎3月25日
5぀星のうち5の評䟡

Excellent service

Easy to order, best price, extremely quick delivery and a great product. Good communication (although no detail re delivery day) and confidence in the after care service. Definitely would use Glowing Embers again.

2026幎3月24日
自発的なレビュヌ
5぀星のうち5の評䟡

Easy to use website

Easy to use website. Found the radiator we wanted and all the info we needed about it was there on the website. Was well packaged when it came and it looks great. We wanted something different yet practical and thats what we got.

2026幎3月5日
自発的なレビュヌ
5぀星のうち5の評䟡

Exactly what I ordered

Exactly what I ordered, exactly to my custom measurements. Arrived very quickly and very well packaged. The glass withstands the temperatures of my very hot woodburner. The price was the best I could find online, so will definitely be using Glowing Embers again. Top company.

2026幎3月3日
自発的なレビュヌ
5぀星のうち1の評䟡

Not received the parcel

Not received the parcel. See yodel?

2026幎2月24日
Glowing Embers ロゎ

Glowing Embers からの回答

We are very sorry to you, Paul for any inconvenience caused. We can see the order was, sadly, lost in transit. Yodel should have notified us of this proactively so we could resolve this sooner for you but they did not. However, we dispatched a replacement order as soon as you kindly made us aware you had not received your order and are pleased to see it was safely delivered two days later.

We have addressed this matter with our chosen courier too, to improve this process going forward.

Once again, we are really sorry for the delay in receiving your order and thank you for letting us know, so we could resolve this swiftly.

5぀星のうち1の評䟡

Do not order spare parts unless you read the T&C's

I ordered a replacement glass for my stove and although it was for the correct model, the original glass was 5mm shorter and the technician strongly advised to purchase a bespoke replacement. However, when I tried to return the item supplied by Glowing Embers, unused and in the original packaging, they refused to give a refund on the basis that it was past the 14 day return period. I even offered to only accept a 50% refund on the basis that the item was of no use to me and they could sell it on but they still refused. I even wrote to the owner to plead my case but he did not have the decency to respond. Overall, appalling customer service.

2026幎2月11日
自発的なレビュヌ
Glowing Embers ロゎ

Glowing Embers からの回答

Thank you for your feedback, Peter. We’re very sorry to hear that you’re disappointed regarding your return request.

We completely understand how frustrating this situation can be and we do appreciate your stance on this. After reviewing your order, we can confirm that your request fell outside of our stated 14 day returns period by a further 6 weeks. As our policy is in place to ensure fairness and consistency for all customers, we’re unfortunately unable to process a return on this occasion.

We are very sorry once again for the clear disappointment caused.

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