Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... もっと見る
企業が回答しました
Awesome product and amazing customer service. They want your business, especially if you are in the industry unlike Outbound. Love me CX Core set and the personal help I recieved.
I have used Gloworm products for a long time and still have a couple of XS G1 units floating around that refuse to die. I had moved on to the G2 series and had a few problems, the mark of a good compa... もっと見る
企業が回答しました
企業情報
当該企業による記述
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
We Stand Behind Our Light Systems
24-month Warranty on Light Heads and G2.x Batteries
Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.
連絡先
12 Carr Road, 1042, Auckland, ニュージーランド
- support@glowormlites.co.nz
- glowormlights.com
4.4
優良
684件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Night Rider
Easy website, prompt delivery, light is everything they said, have dealt with you before and now have 3 of your lights which are fantastic so am a returning customer
2023年4月25日
Great product !!
2023年4月23日
Ordered the product and the very next…
Ordered the product and the very next day boom it’s in my letterbox
2023年4月11日
Gloworm Lights からの回答
Hey Jonny, thanks for taking the time to leave a review. Enjoy the new light! Happy riding!
Gloworm Lights からの回答
Hi Simon, glad to hear your new lights have been well received, and thanks for leaving a review. Cheers!
Happy Aussie Customer
Recommended by a friend who also rides at night in Canberra. Website was good, updates on postage and turned up on time. Very professionally packaged, with different mounting options and spare parts. Very easy to set up. Performance wise, excellent. Highly recommended
2023年4月4日
Gloworm Lights からの回答
Hi there, thanks very much for taking the time to leave us a review. Stoked to hear you're so happy with the lights! Happy riding!
Great service and top quality lights
Great service and top quality lights. Needed a new charger, arrived overnight
Thank you
2023年4月4日
Gloworm Lights からの回答
Hi. Happy to hear your charger showed up promptly! Thanks very much for taking the time to leave us a review. Cheers!
Buying anything else is Dangerous Got them delivered within 24 to…
Got them delivered within 24 to Melbourne Australia. Awesome lights super fast delivery what more can you ask for.
2023年3月29日
Gloworm Lights からの回答
Hi Gary, that's great news your light was delivered so quickly! Thanks for taking the time to leave us a review! Cheers
Great company to deal with
Great company to deal with answered all my questions very quickly which is rare these days. The lights are brilliant, great spread of light and very bright. Makes the night into day. Delivery was very fast with contact to let me know what was happening.
2023年3月20日
Gloworm Lights からの回答
Hi Aaron. Appreciate your positive review here! Thanks for taking the time. Glad to hear you're enjoying the new light also! Happy riding!
Great package
Great package, well thought out and spares.
However I have have yet to see any where near the run time claimed in boost on the XSV system. Claimed is 2 hrs. Once I switch the light on from fully charged it drops under 1hr 30 in a minute or so....15 mins tuning and run time is down to 1h 6. Perhaps I am doing something wrong with the battery...
2023年3月20日
Gloworm Lights からの回答
Hi Chris. Thanks for the positive review. I'll drop you an email now regarding the reduced runtime you were experiencing and we'll see if we can get to the bottom of it. Cheers.
Great service for repeat customer.
2023年3月20日
Warranty issue with a battery
I had a problem with a battery, Jim Harger got it taken care of for me quick & easy.
2023年3月8日
Quality product that works!
Quality product that works!
Great communication
Prompt delivery from across the ditch!
2023年3月19日
Second time I've used my lights and…
Second time I've used my lights and they won't turn on
2023年2月22日
Gloworm Lights からの回答
Hi Craig. As per our emails sorry to hear you had some trouble with your light but glad to hear it was swiftly resolved via one of our dealers who swapped out problematic cable for you! Happy riding, Nico
A very fast delivery time on new part…
A very fast delivery time on new part ordered At a very reasonable cost
2023年2月18日
Spare parts, never a problem!
The team at GloWorm went out of their way to send me the right parts to repair a damaged older model X2. Magic service thanks
2023年2月1日
Good product
2023年2月1日
It is a very reliable and fun to use as…
It is a very reliable and fun to use as a product. Keep up the good work
2023年1月31日
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