Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... もっと見る
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レビュアーのコメントを見てみましょう
The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... もっと見る
企業が回答しました
Awesome product and amazing customer service. They want your business, especially if you are in the industry unlike Outbound. Love me CX Core set and the personal help I recieved.
I have used Gloworm products for a long time and still have a couple of XS G1 units floating around that refuse to die. I had moved on to the G2 series and had a few problems, the mark of a good compa... もっと見る
企業が回答しました
企業情報
当該企業による記述
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
We Stand Behind Our Light Systems
24-month Warranty on Light Heads and G2.x Batteries
Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.
連絡先
12 Carr Road, 1042, Auckland, ニュージーランド
- support@glowormlites.co.nz
- glowormlights.com
4.4
優良
684件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Refined brightness
Refined brightness
Most importantly, they are fantastic lights. Night riding is now something my wife and I look forward to. In addition, using USB-C for charging is really convenient. The remote switch wasn't too hard to program (now we both just have low and high beam) and it encourages you to be polite to other riders and pedestrians. The only tiny niggle is the remote seems to need to be paired each time you turn on the light. Or maybe that's me not reading the instructions! Best lights I've had (and I've owned at least half a dozen).
2023年7月24日
Very understanding to my situation
Very understanding to my situation, fast delivery and very happy with the quality product.
2023年7月23日
Brilliant lights with enough on-bike…
Brilliant lights with enough on-bike accessories to keep every rider happy.
2 x 1200 lumens was perfect for MTB trail riding.
2023年6月26日
Very helpful team from phone calls to…Helpful
Very helpful team from phone calls to emails, ready to sort issue and help out
2023年6月15日
Quality mountain bike light
Product had very good reviews and liked the Kiwi innovation aspect to the design. Very happy with quality of product.
2023年6月13日
I really like the build quality and light output …
I really like the build and the light is good. Early days but commuting in pitch black is like daylight.
One star off because the app is a PIA. Hopefully you can update that to make it better.
2023年6月11日
All good
All good. just havent managed to connect remote control correctly. will try again...
2023年5月30日
Bar clasp needs to be tougher
Everything was great when it comes to service, only thing I’d say is the clasp for the handle bars is too delicate and fiddly. A simple Alan key style mechanism would be more appropriate for enduro/ downhill riding
2023年5月28日
Great quality light and very quick…
Great quality light and very quick shipping. The light came with a revised battery housing that has some extra rubber around the port, so there some benefits shopping directly from Gloworm
2023年5月25日
Gloworm customer support is simply the…
Gloworm customer support is simply the best, I have dealt with them several times for different things and each time it has simply been amazing.
Amazing products and fantastic knowledgeable and friendly staff with amazing customer service, a perfect combination.
2023年5月24日
Amazing service.
Wow! Had an issue with my light, sent it back, glowworm fixed it for free even though itss 3-4 years old and had it back to me the next day… and emailed me multiple times with updates confirming receipt of the light then again advising the issue! Amazing service!
2023年5月24日
Gloworm X2 Adventure lightset is great
The Gloworm X2 Adventure lightset is really well designed, fabricated and supplied. I bought it support road cycling in the hills and commuting to work. The choice of lens allows me to provide widespread light and direct honeycomb light to assist with corners and animal detection. The accessories provided allow me to mount the lightset on the adventure mount under my tracking device. The battery pack can mount on the frame or small top pack. I would like to see the Gloworm lights enhance the design use on road bicycles, rather then for mountain bikes. Adopt use of Remote TX with different O-rings to fit to aero handlebars, The battery mount does have a rubber foot, but slides down the tapered top tube if bumped by knees. All in all a great lightset for safe riding at night.
2023年5月21日
Great service amazing product
2023年5月21日
Love my gloworm light
Love my gloworm light, was devastated when I realized I had lost the charger. Was super easy to order another one online at a very reasonable price. It arrived quickly so I didn't loose any riding time. Super happy.
2023年5月21日
Really good lights very helpful…
Really good lights very helpful customer service and very friendly
2023年5月21日
Fantastic product
Fantastic product, and buying experience.
Great light spread, and running the 2800 lumen light at 60% power gets a ton of time from the battery, while still being more than bright enough for pretty much any night ride I'll ever do
2023年5月21日
Easy and seamless shopping experience
Easy and seamless shopping experience, that turned into very impressive unboxing experience
The best part of all was when I went for a ride, I updated from the old model lights as the batteries were getting a little lazy after a few winters of solid service. Great quality products thank you Gloworm
2023年5月16日
Screws are too small
The lights are high quality and I have used for years and will keep doing so.
But the mounting screws are too small, lots of set up mucking about; even while watching the YouTube advise. Must be a better way!
The lead from light should be 30mm longer to avoid the longer extension cable bring needed on a fairly standard bike headset and unnecessary cable strain.
Batteries and lights should also clearly clarify what is g1 and what is g2 so it’s obvious what doesn’t work together. This particularly matters for groups fixing light set ups out on a dark night ride.
Those little things aside, a good product which I recommend.
Thank you
2023年5月16日
Gloworm Lights からの回答
Hey Will,
Thanks for taking the time to share your feedback. We appreciate your input, as it really helps us improve our products and services for all customers.
In regards to the small screws and setup requirements, we do have a setup video available that illustrates these aspects. Perhaps we could make this more readily accessible? Additionally, designing a solution like the length of the extension cable to meet every individual's needs can be challenging, but we strive to accommodate as many use cases as possible.
We apologise for any confusion or frustration you experienced regarding the compatibility of G1.0 and G2.0. While this information may not be mentioned in the video, it is included in our product descriptions on our website.
We understand that it's essential to communicate these details clearly, and we'll work on making this information more prominent to avoid any disappointment.
Please don't hesitate to reach out to our customer support team at support@glowormlites.co.nz if you need assistance or have further concerns. Our team is committed to providing exceptional service and will gladly help address any issues you may have.
Once again, thank you for your review. We're dedicated to improving the Gloworm Lights experience based on valuable feedback like yours.
Bruce
Gloworm Lights
Backorder without any communication
The mount I ordered did not arrive so I call to see where it was.
Unfortunately the mount was out of stock and on backorder. I'm ok with the product being on backorder there was zero communication to let me know!
2023年5月14日
Gloworm Lights からの回答
Hey Paul, sorry you had to chase up your order. We are usually very good at making sure any shortfalls are followed up swiftly. We seem to have failed in this instance - for which we apologise. We will get you the order as soon as we can. Bruce, Owner
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