GLS Ireland レビュー 

After reporting an issue with a delivery Paola responded quickly and with an apology for the inconvenience and proposed solutions - Thank you Paola

My experience with GLS Ireland has been absolutely unacceptable.
On 13 July 2026, four parcels, each weighing approximately 15 kg, were not delivered to my home. Instead, the driver left them approximately 200 metres away, on the ground in a dirt area.
I am disabled and physically unable to carry four parcels of that weight. I had to call my neighbours and ask them to help me get the parcels home. This should never have happened.
To make matters worse, there was a dirty, used tissue left on top of the parcels which appeared to have blood or another bodily substance on it. I cannot say for certain what the substance was, but it was disgusting, unhygienic and raised a very legitimate concern about contamination and health.
I immediately complained to GLS and have now contacted them twice. GLS acknowledged my complaint and said it had been passed to the relevant team.
And then… nothing.
It is now 13 September 2026. Two months have passed since the incident, and I still have no proper explanation, no outcome of the investigation and no indication that anyone has taken responsibility for what happened.
The complete lack of follow-up is almost as unacceptable as the original delivery.
I should not have had to struggle to retrieve four extremely heavy parcels from a dirt area 200 metres from my home. I should not have had to rely on neighbours because a delivery driver couldn’t bring the parcels to my house. And I certainly should not have had to deal with a potentially contaminated used tissue being left on top of my parcels.
What exactly is the point of making a complaint if GLS simply acknowledges it and then does nothing?
This is not customer service. This is not acceptable treatment of a disabled customer. And after two months, I am completely dissatisfied with GLS Ireland’s handling of my complaint.
I would strongly advise GLS to take complaints seriously, investigate them properly and actually provide customers with an outcome instead of sending an acknowledgement and then going silent.
I have kept my correspondence and evidence relating to this incident and will now consider taking the matter further through the appropriate channels.

I am actually a bit surprised at how quick my delivery came. I had in the past have so much of a hassle trying to get my orders delivered. If this is the new GLS I am very happy and wish you the best and that you thrive like DPD. Thank you.

I received a email saying my parcel was out for delivery on Wednesday 9th September. I waited all day by the end it shows not delivered. I rang customer service and they assured me that it would be delivered the following day. So again I waited but again it shows out for delivery but still nothing arrived. I figure 3rd day lucky yesterday on Friday 11th September but still the same. Now it is Saturday 12th and still nothing arrived. This is the worst delivery service I ever received. I shop on line all the time due to me not been able to go to shops due to my mobility disability and I never had this kind of trouble before. If my package doesn't arrive by Monday, I will be contacting the garda.

Tracking number 98400223766

For the 5th day it is still showing as out for delivery.

The courier that was responsible for delivering my goods was a liar. Claimed to have attempted delivery but never did. Took weeks of failed promises from the head GLS office to finally realise I'd have to give up and seek a refund from the original shop, who said they would file a complaint against GLS also.

Great service, customer service, delivery, lovely driver

My parcel was delivered when I was told it was to be delivered, and that in my book is a major plus

All I can say is fair play that they manage to stay in business because most people online don't seem to recieve their packages.

Extremely friendly staff, definitely a carrier you can rely on and trust,
This was the first time to use GLS. I definitely would use the service again.

The company who sent my parcel put an incomplete address label on it 😕....But a phone call to customer service at GLS and they sorted everything out and my parcel was delivered the very next morning. Thanks to the lady who took my call... thanks for being pleasant courteous and understanding. 😀

Absolutelly hopeless, my wife lost her purse in Barcelona, a good samarathan found it and contacted me to arrange to return it . I first arranged for it to be collected through eurosender, and GLS were assigned by them. The guy waited in all day and they never arrived to collect the package. So he manually delivered it to a GLS drop off point the following day . It cost another 49.50 euro for a 4 -5 day delivery to Dublin. Which I reembursed, on top of the 38 euro I'd already paid eurosender. It was scheduled to arrive at the latest yesterday. I called the GLS customer service in Dublin, (due to the tracking not updating since it was posted) and they've told me that its only arrived in France and won't be in Ireland until next week sometime. So we're looking at two calendar weeks for a delivery which was supposed to take 4 days.

I was looking for an update regarding my parcel that was with a delay and no updates s from the tracking , I’ve get In touch with GLS, and nicely girl was incredibly helpful, given all details needed and I received my parcel in the next day. Thank you Paola for the amazing support

I still haven't received my goods and no update from GLS after calling them and emailing. Very poor service.

total amateurs who employing low iq individuals who can't either deliver to correct address or more likely upright stealing parcels.. customer service just as useless...avoid at all cost

Every time they deliver a package is left to a wrong place, and package disappears sometimes to

Delivery was really good. Plenty of emails to let me know it was arriving. Good company to deal with.

Paola was very helpful and resolved my problem efficiently and promptly

I wasn't home but it was left in an agreed safe place

These 5 stars are entirely for Carolina and Alan and the help they provided. For their outstanding customer service and genuine willingness to help.
Unfortunately, my experience with GLS delivery was absolutely awful. However, Carolina and Alan went above and beyond to help me, giving me their full attention and doing everything they could to make sure I received my parcel.

Not great as box was thrown at door step & driver never bothered to knock. Had to ring a neighbour to move the box as left for everyone /anyone to see. Driver should have knocked and when no answer left in. Safe place. Eg behind bins.