Didn't realise it was GLS couriers untill after I had purchased items online ... Due to past bad experiences I was horrified... Thinking the worst ... But I have to say was pleasantly surprised ... De... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Have had very very mixed experiences with GLS in the past but they seem to have improved a bit. International shipping from GLs France was very slow but once the package arrived in Ireland it was deli... もっと見る
企業が回答しました
Yet another bad experience from GLS. My parcel was due today. Tracking said it would be delivered sometime today and then changed to 'The parcel could not be delivered as further address information i... もっと見る
企業が回答しました
01/09/2026 16:49 The parcel has reached the parcel center. Ireland I live in Ireland, it’s now 06/09/2026 and the parcel is in the same spot. No updates, no feedback, customer support advised to... もっと見る
企業が回答しました
企業情報
当該企業による記述
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
連絡先
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, アイルランド
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
まあまあ
3384件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 59％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
GLS Ireland からの回答
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know that you consistently receive great service from us.
We truly appreciate your continued support. Have a wonderful day ahead!
Warm regards,
GLS Ireland
Delivered to the wrong address
Delivered to the wrong address, my neighbour had to tell me a parcel arrived at their home addressed to me!!
My parcel was in good condition tho in fairness.
2026年8月11日
自発的なレビュー
GLS Ireland からの回答
Good morning,
We sincerely apologize for the delivery error which resulted in your parcel being left at a neighbour's address while they were away. Although we are pleased the item arrived in good condition, we understand this caused inconvenience.
Please provide your tracking number in response to our Trustpilot request so our team can review this specific case for you.
Warm regards,
GLS Ireland
This is a review of the customer services representative
This is a review of the customer service representative Carolina Weffort so it is 5 stars, excellent customer services rep, sorted out the problem for me promptly and went above and beyond.
2026年8月11日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thank you for taking the time to leave such a glowing review! It’s fantastic to know that Carolina provided you with excellent customer service and resolved your issue so quickly.
We’ll make sure to share your kind words with Carolina. Have a great week ahead!
Warm regards,
GLS Ireland
Great delivery service
2026年8月11日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thanks a lot for taking the time to share your feedback! It’s great to know you had a smooth and positive delivery experience with us.
We look forward to delivering to you again soon!
Warm regards,
GLS Ireland
The delivery man came to my car door…
The delivery man came to my car door with my parcel
2026年8月11日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thanks a lot for the wonderful feedback! It’s great to know our driver provided such helpful and convenient service by bringing your parcel right to your car.
We truly appreciate your feedback and look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Great service as always
Great service as always. Fast & efficient deliveries. Lovely customer service too.
2026年8月11日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know that you consistently receive fast, efficient deliveries and great support from our team.
We truly appreciate your loyalty and support.
Warm regards,
GLS Ireland
Dropped package in wrong address
I had no issues so far, until today that they dropped my package in number 28 instead of 23, and I can't pick it up on my own because it's quite heavy. I find it a bit baffling as the address also had my eircode and I've been getting a package almost every month this year
2026年8月11日
自発的なレビュー
GLS Ireland からの回答
Good morning,
We sincerely apologize for this delivery error and the inconvenience caused, particularly with a heavy item. This is certainly not the standard of service we aim to provide, especially for our regular customers.
Please provide your tracking number in response to our Trustpilot request so our team can review this specific case and assist you with getting the parcel brought to your address.
Warm regards,
GLS Ireland
Arrived as planned
Arrived as planned, early in the morning. Courteous driver who offered to carry heavy item inside for me ( I did not need him to do this but it was kind of him to offer.)
2026年8月11日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thanks a lot for the fantastic feedback! It’s wonderful to know your delivery arrived promptly as planned and that our driver provided such kind and thoughtful service.
We truly appreciate you taking the time to share this, and we look forward to delivering to you again!
Warm regards,
GLS Ireland
always perfect delivery
2026年8月11日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thank you so much for the fantastic review! We are absolutely thrilled to hear that your deliveries are always perfect.
Consistency and reliability are what we strive for every single day, and your kind words mean a lot to our team. We look forward to continuing to provide you with top-notch service!
Warm regards,
GLS Ireland
Delivery guy knocked and left parcel at…
Delivery guy knocked and left parcel at door.
2026年8月11日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thank you so much for taking the time to share your review!
We are glad to hear that your recent delivery went smoothly and that our driver made sure to knock and leave your parcel safely at your door.
We truly appreciate your feedback and look forward to delivering to you again soon!
Warm regards,
GLS Ireland
GLS Ireland からの回答
Good morning,
Thank you so much for the fantastic review! We are thrilled to hear that you always find our service reliable and quick.
Providing a smooth and dependable delivery experience is our top priority, and your kind words mean a lot to our team. We look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Friendly driver who carried a large…
Friendly driver who carried a large package into the house
2026年8月10日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thanks a lot for the fantastic feedback! It’s always great to hear when our drivers provide extra helpful and friendly service, especially with heavier items.
We truly appreciate you taking the time to share your feedback, and we look forward to delivering to you again!
Warm regards,
GLS Ireland
A good polite driver
2026年8月10日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thank you so much for the lovely review! We are glad to hear that you had a great experience with our driver and appreciated their polite service.
We truly appreciate you taking the time to share your feedback, and we look forward to delivering to you again!
Warm regards,
GLS Ireland
The worst
The slowest, worst, most unorganised company. Constantly misleading and lying.
The worst ever, i hope i dont have to deal with this bunch of geniuses ever.
Delivered today, package ripped open. The cherry on the top.
2026年8月10日
自発的なレビュー
GLS Ireland からの回答
Good morning,
We sincerely apologize for your experience with our company. We take customer feedback very seriously as we work to improve our services and delivery standards.
Please provide your tracking number in response to our Trustpilot request so our team can review this specific case for you.
Warm regards,
GLS Ireland
GLS Ireland からの回答
Good morning,
Thanks a lot for taking the time to share your feedback! It's fantastic to know your delivery arrived on time and that our driver provided great service.
We truly appreciate your feedback and look forward to delivering to you again!
Warm regards,
GLS Ireland
My package was just left at the house
My package was just left at the house, in plain view of anyone who could steal it. It was also left on the driveway, leaving it vulnerable to being run over. There was no knock on the door.
2026年8月10日
自発的なレビュー
GLS Ireland からの回答
Good morning,
We are very sorry to hear about your dissatisfaction with how your delivery was handled and the placement of your parcel. This is certainly not the standard of service we aim to provide.
Please reply to our Trustpilot request with your tracking details so our customer service team can look into this delivery and address your feedback properly.
Warm regards,
GLS Ireland
Clear, accurate and easy to use
Clear, accurate and easy to use website for transit information
2026年8月10日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thanks a lot for taking the time to share your feedback! It's great to know our tracking platform made checking your transit information simple and seamless.
We truly appreciate your support and look forward to assisting you again soon!
Warm regards,
GLS Ireland
Friendly delivery person
Friendly delivery person, delivery on time. Product in good condition.
Sometimes I get the “out for delivery” mail then no delivery till next day, but maybe to be expected as we’re a bit out of the way. Everything always turns up though.
2026年8月10日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thank you so much for the lovely review! We are delighted to hear that you had a great experience with our friendly driver and that your parcel arrived on time and in perfect condition.
We also really appreciate your understanding and patience regarding the occasional tracking delay. It's wonderful to know your deliveries always make it to you safely, even when they take a little extra time!
Warm regards,
GLS Ireland
Lovely delivery man
Lovely delivery man. Very friendly and in a good humour. Monday blues to not apply to this fella 😀
2026年8月10日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thank you so much for the lovely review! It’s fantastic to hear that your delivery driver brought such great energy and a friendly smile to your Monday.
We truly appreciate you taking the time to share your positive experience!
Warm regards,
GLS Ireland
Zero stars i would give if posibile
Zero stars i would give if posibile. He left the package inside the block.onnthe ground floor were anyone can steal it from there .He could rang the door bell ,to lazy to do it .!!! What kind of service is that ??
2026年8月10日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thank you for bringing this to our attention. We are very sorry to hear about your dissatisfaction with how your delivery was handled. This is certainly not the standard of service we aim to provide.
Please reply to our Trustpilot request with your tracking details so our customer service team can look into this delivery and address your feedback properly.
Warm regards,
GLS Ireland
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