Didn't realise it was GLS couriers untill after I had purchased items online ... Due to past bad experiences I was horrified... Thinking the worst ... But I have to say was pleasantly surprised ... De... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Yet another bad experience from GLS. My parcel was due today. Tracking said it would be delivered sometime today and then changed to 'The parcel could not be delivered as further address information i... もっと見る
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Have had very very mixed experiences with GLS in the past but they seem to have improved a bit. International shipping from GLs France was very slow but once the package arrived in Ireland it was deli... もっと見る
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Absolute shit customer service! The person on the phone was rude and didnt let me speak. The delivery was not supposed to happed today so I had to plan my whole day so I am at home when they deliver t... もっと見る
企業が回答しました
企業情報
当該企業による記述
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
連絡先
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, アイルランド
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
まあまあ
3380件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 59％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I had a question about delivery
I had a question about delivery, my query was answered speedily and I was totally satisfied with the customer service
2026年8月13日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thank you so much for the fantastic review! We are delighted to hear that your query was answered speedily and that you were totally satisfied with our customer service.
We always strive to provide prompt and helpful support, and your kind words mean a lot to our team.
Thank you for your support!
Warm regards,
GLS Ireland
GLS Ireland からの回答
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that you were happy with our service.
We truly appreciate your support!
Warm regards,
GLS Ireland
GLS Ireland からの回答
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that our courier provided friendly service and handled your packages safely.
We truly appreciate your support!
Warm regards,
GLS Ireland
It arrived but a few days later than it…
It arrived but a few days later than it should have and just dumped on my doorstep
2026年8月14日
自発的なレビュー
GLS Ireland からの回答
Good morning,
We appreciate your feedback and apologize for the delay in your delivery, as well as the manner in which the parcel was left at your door. We understand your frustration.
Please provide your tracking number in response to our Trustpilot request so we can review this delivery.
Warm regards,
GLS Ireland
GLS Ireland からの回答
Good afternoon,
Thank you so much for the fantastic review! We are delighted to hear that you experienced a reliable, no-fuss delivery and that our driver was so helpful.
We always strive to make the delivery process as smooth as possible, and we will make sure to share your wonderful compliments with our local delivery team.
Thank you for your support!
Warm regards,
GLS Ireland
GLS Ireland からの回答
Good afternoon,
Thanks a lot for the lovely feedback! It’s fantastic to know that your delivery arrived safely and on schedule.
We truly appreciate your support!
Warm regards,
GLS Ireland
Quick and Professional Service
We purchased two large rugs from Kukoon Rugs in Belfast around 1pm on a Wednesday, and the two rugs were in our house in Dublin by 11am the following day. I was able to track our items at every stage. The person who delivered the rugs was very polite and professional, and took great care with our purchases. We were very happy.
2026年8月13日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that your order from Kukoon Rugs arrived so quickly and that our driver provided such careful, professional service.
We truly appreciate you taking the time to share your feedback, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
GLS Ireland からの回答
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that our team provided such pleasant and polite service.
We truly appreciate your support!
Warm regards,
GLS Ireland
Missing box(s)
I did not receive the full order. Missing 2 box. This may be supplier issue but the consignment did not indicate number of box's so i have no way of knowing.
2026年8月13日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thank you for bringing this to our attention. We understand how frustrating it is to receive an incomplete order when the total number of boxes isn't clearly indicated on the paperwork.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate the shipment records with both our hub and the sender.
Warm regards,
GLS Ireland
GLS Ireland からの回答
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that your delivery was quick and that our team provided such friendly and helpful service.
We truly appreciate your support!
Warm regards,
GLS Ireland
Worse delivery company in whole…
Worse delivery company in whole Ireland, I don't understand why some business still using this company. Parcel sitting in local hub for 3 days, customer service is awful, for 2 days I was waiting on phone more than 20 minutes, being 3rd in the line. Finally got through and they don't even know when parcel going to be delivered.
2026年8月13日
自発的なレビュー
GLS Ireland からの回答
Good afternoon,
Thank you for sharing your feedback with us. We understand how frustrating it is when a delivery takes longer than expected and when you experience long waiting times on the phone.
Please reply to our Trustpilot request with your tracking details so our support team can look into this delay and assist you.
Warm regards,
GLS Ireland
Great service
Great service! Driver left parcels in the shed for me. Other companies just throw them over the gate, even if it's raining...
2026年8月12日
自発的なレビュー
GLS Ireland からの回答
Good afternoon,
Thank you so much for the fantastic review! We are delighted to hear that you experienced great service and that our driver took the extra care to place your parcels safely in the shed.
We always strive to protect your deliveries from the weather, and we will make sure to share your wonderful compliments with our local delivery team.
Warm regards,
GLS Ireland
Quicker delivery than previously
Quicker delivery than previously, receipt of delivery helps, driver was great
2026年8月11日
自発的なレビュー
GLS Ireland からの回答
Good afternoon,
Thanks a lot for the lovely feedback! It’s fantastic to know you experienced a faster delivery this time around and that our delivery receipt and driver made a great impression.
We truly appreciate your support!
Warm regards,
GLS Ireland
Impossible to find locations for drop…
Wanted to a make a return and downloaded my return slip, scanned the qr for drop off locations. The map is very difficult to navigate but eventually found a drop off point In Roscrea so drove 24km to find that they don’t take GLS even though they’re listed on the website. Impossible to find locations for drop off for returns. Website map out of date. Very frustrating!!
2026年8月12日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thank you for sharing your feedback with us. We truly appreciate you pointing out that our website map was out of date, and we are working on updating our drop-off location information right away to make the process easier.
Thank you for your support!
Warm regards,
GLS Ireland
Always such a mannerly smiley man…
Always such a mannerly smiley man delivers my packages.
2026年8月12日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that our team consistently brings such a positive attitude and mannerly service to your deliveries.
We truly appreciate your support!
Warm regards,
GLS Ireland
Brilliant service
Brilliant service, love the notifications previous to delivery, then again once delivered, excellent!
2026年8月12日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know that you found our delivery notifications helpful and experienced such a smooth service.
We truly appreciate your support, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
We have the best service with Gls…
We have the best service with Gls always, the driver in our area will ring us before he arrives and could not do more to accommodate us. Always a great experience as we receive orders from Zooplus at least once a month.
2026年8月12日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thanks a lot for the glowing feedback! It’s fantastic to know that your local driver consistently provides such accommodating service for your monthly Zooplus deliveries.
We truly appreciate your loyalty and look forward to many more smooth deliveries to come. Have a great day!
Warm regards,
GLS Ireland
GLS Ireland からの回答
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know you can always count on us for a great delivery experience.
We truly appreciate your continued support. Have a wonderful day ahead!
Warm regards,
GLS Ireland
Zara delivery arrived by the most…
Zara delivery arrived by the most friendliest driver I have ever met 👏
2026年8月12日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thanks a lot for the lovely feedback! It’s fantastic to know that your Zara package arrived safely and that our driver provided such friendly and welcoming service.
We truly appreciate you taking the time to share your experience, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
At first I didn't think it was…
At first I didn't think it was delivered then found they left it at the wrong house. I have my house number on my house so don't know why they left it at the wrong house.
2026年8月12日
自発的なレビュー
GLS Ireland からの回答
Good morning,
Thank you for bringing this to our attention. We are very sorry for the confusion and concern caused when your parcel was left at the wrong location. We completely understand how frustrating this experience is.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this directly and assist you further.
Warm regards,
GLS Ireland
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