GoFibre Broadband レビュー 

GoFibre Broadband からの回答

2026年8月10日

Hi David,

It's always lovely to hear when the whole process goes smoothly from start to finish.

I'm delighted that you found the team professional throughout and that the installation was completed neatly and tidily. Our engineers take real pride in the quality of their work, so it's great to know that their efforts made such a positive impression.

Thank you for taking the time to leave a review and for choosing GoFibre. We really appreciate your feedback and hope you continue to enjoy your full fibre service.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年8月10日

Hi Tony,

It's great to hear that, despite the delay caused by the remedial works, everything came together smoothly in the end.

I'm delighted that once the additional work was completed, the installation was carried out quickly and efficiently. It's also wonderful to hear that the team were friendly, approachable and happy to answer any questions along the way.

Thank you for your patience during the process and for taking the time to leave such a positive review. Your recommendation means a great deal to us, and we're thrilled you're enjoying your GoFibre service.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年8月10日

It's wonderful to hear that every part of your experience lived up to expectations. 😊

I'm delighted that you found our service, staff and customer support excellent throughout. Making things straightforward for our customers is something we work hard to achieve, so it's especially pleasing to know that your experience was both simple and beneficial.

Thank you for taking the time to leave a review and for choosing GoFibre. Your kind words mean a great deal to the team, and we're delighted to have you on board.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年8月10日

Hi Cary,

Wow, that's some praise!

Hearing that we're the best customer service team you've ever experienced is a huge compliment, and one the whole GoFibre team will be incredibly proud of.

We work hard to provide the kind of service we'd want to receive ourselves, so it's wonderful to know that made such a positive impression on you.

Thank you for your kind words and for choosing GoFibre. Reviews like this really do make our day!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年8月7日

Hi Neil,

It's great to hear that everything went smoothly on installation day. 😊

I'm delighted that the team arrived on time and completed the work quickly and efficiently. We know how important it is to make the installation process straightforward and hassle-free, so it's wonderful to know that was your experience.

Thank you for taking the time to leave a review and for choosing GoFibre. We really appreciate your feedback and hope you continue to enjoy your full fibre service.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年8月7日

It's always nice to hear when a member of the team leaves such a positive impression. 😊

I'm delighted that the engineer was courteous and helpful throughout the installation. We know that a friendly face and a willingness to help can make all the difference, so it's wonderful to see that recognised.

Thank you for taking the time to leave a review and for choosing GoFibre. Your feedback is greatly appreciated, and I'll be sure to pass your kind words on to the team.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年8月7日

Hi Andrew,

It's always great to hear when customers notice the difference that full fibre can make. 😊

I'm delighted that the installation went so well and that you're already seeing such a big improvement compared to your previous service. That's exactly the experience we hope every customer enjoys after making the switch.

Thanks for taking the time to leave a review and for choosing GoFibre. We really appreciate your feedback and hope you continue to enjoy your new connection!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年8月7日

Hi Brian,

That's exactly what we like to hear! 😊

I'm delighted that everything was handled quickly and efficiently. We know our customers value a smooth, hassle-free experience, so it's great to know we delivered.

Thanks for taking the time to leave a review and for choosing GoFibre. We really appreciate your support.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年8月7日

Hi Jim,

I'm delighted to hear that, despite the challenging installation route, the teams stuck with it and found a way to get the job done. It would have been easy to focus on the difficulties, but it's fantastic to know that their commitment, expertise and perseverance shone through.

It's also wonderful to read your comments about both teams being polite, helpful and good-natured throughout the process. Combining great customer service with technical know-how is exactly what we strive for, and I'm sure everyone involved will be proud to receive such positive feedback.

I'm particularly pleased that you felt well informed at every stage and that the teams arrived when expected. Keeping customers updated and delivering on our commitments are things we take very seriously.

Thank you for taking the time to share your experience. I'll make sure your kind words are passed on to the teams involved, who will be delighted to know their hard work and determination were appreciated.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年8月6日

Hi Pamela,

I'm delighted to hear that you've had such a positive experience with GoFibre, from the initial sign-up right through to installation. It's especially nice to see our sales approach recognised too. We firmly believe in helping customers make an informed decision rather than using a hard sell, so it's wonderful to know that came across.

It sounds like you're already seeing the benefits of full fibre as well! Hearing that the speed difference has been "unbelievable" is exactly what we love to hear.

I'm also pleased that our engineer looked after you so well on installation day. Arriving on time, respecting customers' homes and patiently helping to get everything set up are all things we take great pride in, and I'm sure they'll be delighted to know their efforts were appreciated.

Thank you for taking the time to leave such a lovely review. Your kind words will mean a lot to everyone involved, and we're thrilled to have you as part of the GoFibre community.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年8月6日

Hi Aimee,

I'm delighted that everything went smoothly during both the sign-up and installation process. We work hard to make switching as straightforward as possible, so it's wonderful to know that was your experience.

I also appreciate you mentioning the issue during the switchover.

While it's never ideal when something doesn't go exactly to plan, I'm pleased to hear that a quick message was all it took to get things resolved. That's exactly the kind of responsive support we aim to provide.

Thank you for taking the time to share your feedback and for choosing GoFibre. We're delighted to have you on board and hope you continue to enjoy the service.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年8月6日

Hi Garry,

It's great to hear that everything came together so smoothly.

I'm delighted that the installation was completed in good time and that the work was carried out neatly and professionally. Our engineers take real pride in leaving things tidy and causing as little disruption as possible, so it's always rewarding to see that recognised by our customers.

Thank you for taking the time to share your feedback. We're thrilled that you had such a positive experience and hope you continue to enjoy your GoFibre service for many years to come.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年8月6日

Hi David,

I'm delighted to hear that everything went quickly and smoothly from your first interaction right through to installation. Rory will be especially pleased to read your comments about his approach. Being proactive and helpful without being pushy is something we really value, so it's wonderful to see that recognised.

It's also great to hear that the installer took the time to tailor the installation to your preferences. Moving a cable to make it less visible might seem like a small detail, but it's often those extra touches that help turn a good experience into a great one.

I was particularly pleased to read your comments about our online forms too. Making things simple and intuitive for customers is something we continuously work on, so it's fantastic to know that part of the process felt effortless.

Thank you for taking the time to leave such thoughtful feedback. I'll make sure your kind words are shared with Rory and the installation team. Hearing that you "couldn't ask for a better experience" is praise we'll gladly accept!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年8月6日

Hi Michael

I'm delighted to hear that you've been happy with our service, our products, and the team supporting them. We work hard to make sure customers enjoy not only a great full fibre connection, but also a positive experience every step of the way.

Knowing that we've delivered across all three is incredibly rewarding, and your kind words will be appreciated by everyone involved.

Thank you for choosing GoFibre and for taking the time to leave a review. We really appreciate your support and are delighted to have you on board. Great first name by the way.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年8月5日

Wow - thanks for that lovely review.
I'm really glad to hear your broadband service is much better and our team did a fab job.

We're very glad to have you as a customer.
Sam

GoFibre Broadband からの回答

2026年8月5日 に公開

Hi Nigel,

Thank you so much for taking some time to review our service. We work hard to ensure our installs are fast and efficient so it's great to hear that was your experience.

Thanks for choosing GoFibre.

Sam

GoFibre Broadband からの回答

2026年8月5日

Hi David,
thanks for letting us know about Cheryl's great service. She is a superstar!

Also, thanks for choosing GoFibre, we really value you as a customer.

Sam

GoFibre Broadband からの回答

2026年8月4日

"Solution focused" is a phrase that really stands out, because it captures exactly the approach we try to take with every customer interaction.

I'm delighted to hear that the team delivered on their promises and that you found everyone helpful throughout the process. It's also great to see your engineer recognised for being friendly, punctual and supportive on the day.

What I particularly enjoyed reading was your description of the experience as "the most positive". Feedback doesn't come much better than that, and it's something the whole team will be incredibly proud of.

Thank you for taking the time to share your experience and for your kind words about both our engineering and customer service teams. We're delighted to have you as a customer and truly appreciate your recommendation.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年8月4日

Hi Tom,

Those are three qualities that never go unnoticed, so thank you for taking the time to highlight them.

I'm delighted to hear that the team left such a positive impression with their professional, polite and respectful approach. Whether it's an installation, a home visit or simply offering advice, treating customers with courtesy and respect is something we take great pride in.

Your feedback will be greatly appreciated by everyone involved.

Thank you for choosing GoFibre and for sharing your experience. We're delighted to have you on board and hope you continue to enjoy the service.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年8月4日

Hi Keith,

It's always reassuring to know you're in good hands, so I'm delighted to hear that our engineer was able to answer all of your questions and provide the information you needed.

We want customers to feel confident and informed throughout the installation process, and it sounds like your engineer did a great job of making sure everything was clear and straightforward.

Thank you for taking the time to leave a review and for choosing GoFibre. Your feedback is greatly appreciated, and I'll be sure to share your kind words with the team.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp