GoFibre Broadband レビュー 

GoFibre Broadband からの回答

2026年7月28日

Hi Gillian,

Thanks for taking the time to leave a review.

I'm delighted to hear that you're very happy with the service and found everything to be efficient. Sometimes the simplest feedback says it best, and it's fantastic to know we've delivered the kind of experience we aim for.

The whole team works hard to provide a smooth and straightforward service, so your kind words will be greatly appreciated.

Thank you again for choosing GoFibre and for sharing your experience. We're very pleased to have you on board!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月28日

Hi Gary,

Thanks for posting a review!

I'm delighted to hear that your move from your old property to your new one went smoothly overall. Home moves can be stressful enough without having to worry about your broadband, so it's great to know the changeover process worked for you.

While it sounds like there may have been a short wait for some final work to be completed, I'm pleased that everything came together in the end and got you connected at your new home!

Thank you again for your feedback and for choosing to stay with GoFibre. We really appreciate your support and hope you're enjoying your service in your new property.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月28日

Hi Gerda,

Easiest changeover ever? We'll happily take that!

It's great to hear that everything went so smoothly and that our engineer made such a positive impression. Being helpful, polite and respectful of customers' homes is every bit as important as getting the technical side right, so I'm particularly pleased to read your comments about the tidy installation.

Switching broadband providers can sometimes feel like a hassle, but it sounds as though this one was refreshingly straightforward from start to finish.

Thanks for choosing GoFibre and for sharing your experience. Reviews like this are a real boost for the team, and I'll make sure your feedback is passed on.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月28日

Hi Aisha,

Two years as a customer and still happy to renew is about as strong an endorsement as we could ask for!

I'm delighted to hear that both your service and connection have continued to meet your expectations, and that renewing your contract was such a straightforward experience.

Cheryl will be thrilled to read your comments. Being friendly, transparent and taking the time to explain everything clearly are exactly the qualities we look for in our team, so it's wonderful to see her recognised.

I particularly enjoyed reading your comment about us being the best internet provider you've ever used. That's high praise indeed, and something the whole GoFibre team will be incredibly proud of.

Thank you for your loyalty over the past two years and for taking the time to share your experience. We truly appreciate your support and look forward to keeping you connected for many more years to come.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月28日

Hi Kevin,

Reading about positivity "from start to finish" is always lovely feedback to receive, because that's exactly the experience we want every customer to have.

I'm delighted to hear that everything went smoothly and professionally throughout the process, and that the installation was completed without any issues.

Our teams work hard behind the scenes to make getting connected as straightforward as possible, so it's great to know that effort came through in your experience.

Thank you for taking the time to share your feedback. Reviews like this are a real boost for the team, and we're thrilled that your journey to full fibre was such a positive one.

Welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月28日

Hi Charles,

Two contract renewals tells its own story, but it's especially pleasing to hear why you've chosen to stay with us.

I'm delighted that you've continued to enjoy both the service and the support from the team and it's wonderful to hear that our advisers took the time to provide clear, helpful advice without being patronising.

I'm also pleased that we were able to help you make the most of your connection, and that your recent renewal came with a deal that worked well for you. Comments like yours are a great reminder that good customer service isn't just about solving problems, it's about treating people properly and having honest conversations.

Thank you for your continued support and for taking the time to share your experience. Being described as a first-rate provider is praise we'll happily accept, and I'll be sure your comments are shared with the team.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月28日

It's always lovely to see feedback that highlights the whole journey, not just one part of it.

I'm delighted to hear that your experience was excellent from your initial enquiry right through to installation. Great communication can make all the difference, so it's particularly rewarding to read your comments about the team keeping you informed and being helpful throughout.

Getting connected to full fibre should be exciting, not stressful, and it sounds like everyone involved played their part in making the process smooth and straightforward for you.

Thank you for taking the time to share your experience and for choosing GoFibre. Your kind words will mean a lot to the team, and we're thrilled to have you on board.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月22日

Hi Florence,

Thanks for taking the time to leave a review!

It's great to hear that the engineer kept you informed throughout the appointment and took the time to call ahead. Good communication can make all the difference, so I'm delighted that this helped make the experience a positive one.

I'm also pleased to hear that you're enjoying a fast connection. After all, that's exactly what switching to GoFibre should deliver!

Thank you again for your kind words and for choosing GoFibre.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月21日

Hi Kay,

Thanks so much for taking the time to leave such a detailed review!

I'm delighted to hear everything went so smoothly from your very first enquiry through to installation. It's especially pleasing to hear that our customer service team got back to you quickly and were able to answer all of your questions. Making the process simple and straightforward can make all the difference when you're considering a switch.

It's also fantastic to hear such positive feedback about our engineers. Getting customers connected quickly is important, but so is taking pride in the work itself. They'll be really pleased to know their professionalism and attention to detail didn't go unnoticed.

Thank you again for your kind words and for recommending us to your family and friends. That's one of the biggest compliments we can receive, and we really appreciate your support.

Welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月21日

Hi Richard,

Thanks for taking the time to leave a review!

It's fantastic to hear that you've had an excellent experience from beginning to end. We work hard to make every stage of the customer journey as smooth and straightforward as possible, so it's incredibly rewarding to know we've delivered on that for you.

Feedback like yours is a real boost for the whole team, from the people behind the scenes to those you may have dealt with directly along the way.

Thank you again for your kind words and for choosing GoFibre. We're delighted to have you on board and truly appreciate your support!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月20日

Hi Kevin,

Thanks for taking the time to leave a review.

I'm delighted to hear that you've had such a positive experience with both our service and our customer support team. We know how important it is to be able to get help quickly when you need it, so it's great to hear that our call centre team answered promptly and provided the support you were looking for.

It's also wonderful to read that you would recommend GoFibre to others. Recommendations like yours are one of the biggest compliments we can receive and mean a great deal to the whole team.

Thank you again for your kind words and for choosing GoFibre. We're thrilled to have you as a customer and really appreciate your support.

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月20日

I'm delighted to hear that our team was on time, helpful, and provided the support you needed. We know that keeping to our commitments and making the process as straightforward as possible can make a real difference to our customers' experience.

It's always rewarding to receive feedback that highlights the professionalism and helpfulness of the team, and your kind words will be greatly appreciated by everyone involved.

Thank you again for choosing GoFibre and for your review. We're so pleased to hear that you had a positive experience with us.

Welcome to GoFibre!

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月20日

Hi Drew,

Thanks for taking the time to leave a review!

It's wonderful to hear that everything from start to finish has been excellent. We work hard to make the whole experience as smooth as possible, so it's great to know that your installation was straightforward and hassle-free.

I'm also delighted that you're enjoying the broadband service. There's nothing better than hearing that customers are seeing the benefits of full fibre from day one.

Thank you as well for your recommendation. Knowing that you'd highly recommend GoFibre means a great deal to us, and your feedback will be appreciated by everyone involved.

Thanks again for choosing GoFibre, and welcome to the GoFibre community!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月20日

Shona, thank you for this lovely review.

I've had the pleasure of forwarding your praise on to Saul and his manager. It's really appreciated and I'm so glad he was able to get you sorted with a package that met your needs but didn't apply any pressure at the same time.

Also, the lightning turnaround from sign-up to installation is testament to our hardworking - and as you say polite and helpful - engineers. Thanks so much for highlighting their good work and I know their team will be so pleased to read this.

Thanks again and welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月20日

Thanks for taking the time to leave your feedback!

I'm delighted to hear that Callum met our high standards and that the short delay caused by the tree work was explained clearly. It's also fantastic to know that Gregor left such a positive impression during the installation.

I'll make sure both Callum and Gregor see your kind comments.

Thank you for choosing GoFibre and for recognising the excellent service they provided.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月20日

Thanks for taking the time to leave a review!

It's great to hear that we delivered what we promised and kept things moving when we said we would. We know how important clear communication and reliability are, so it's especially pleasing to read feedback like this.

I'm also delighted to hear that everyone you've dealt with at GoFibre has been professional and easy to work with. Providing a straightforward, positive experience from start to finish is exactly what we aim for, and your comments will be appreciated by the whole team.

Thank you again for your kind words and for choosing GoFibre.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月20日

Thanks for taking the time to leave a review!

I'm delighted to hear that your installation was completed quickly and that everything was left clean and tidy afterwards. Our engineers take great pride not only in getting customers connected as efficiently as possible, but also tidying up after themselves!

It's always rewarding to receive feedback that highlights the care and professionalism of our installation teams, and I'll be sure your comments are shared with them.

Thank you again for choosing GoFibre and for your kind words. Welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月20日

Hi Stuart,

Thanks so much for taking the time to leave such a thoughtful review, especially as you mention you don't normally write them.

It's fantastic to hear that making the switch from copper to full fibre has been such a positive experience for you. From the efficient installation and smooth setup to the support you've received from our customer service team, it sounds like everything came together exactly as it should.

"Doubled the speed, halved the bill" is the kind of feedback we love to hear! We're delighted that you're already seeing the benefits of the service and that it's delivering the results you were hoping for.

Thank you again for your recommendation and for choosing GoFibre. It means a great deal to us that you've made an exception to leave a review, and we're thrilled that your experience has been such a positive one. Welcome to GoFibre! 😊

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月20日

Thanks so much for this, Patricia!

I'm delighted to hear that you found our team easy to contact and that your issue was resolved quickly. When something isn't working as it should, we know how important it is to get things sorted efficiently, so it's fantastic to hear that the experience was both smooth and effective.

It's also lovely to read your comments about the team being friendly and helpful throughout. We take great pride in providing excellent customer service, and feedback like this means a lot to everyone involved.

Thank you again for your kind words and for choosing GoFibre. We're thrilled to hear you're so happy with the service.

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

GoFibre Broadband からの回答

2026年7月13日

Hi,

Thanks for the fantastic review!

We're really pleased to hear you're already enjoying the connection and that the installation was straightforward. It's also great to know our team made a positive impression along the way.

Although it's only been a few days, we're delighted everything has got off to a strong start.

Thanks for choosing GoFibre and welcome to the GoFibre family!

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp