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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

A shout out to GoForma staff: Taking my hard hat off to you all. Jordan M, Thanks for the set up and guidance. Not least the patience displayed despite a few connection issues from myself from... もっと見る

企業が回答しました

5つ星のうち5の評価

I've worked with GoForma for 2 years now, and I'm blown away by their service! They're super reliable, efficient, and always deliver on time. As a newbie business owner, I've had tons of questions a... もっと見る

企業が回答しました

5つ星のうち5の評価

I could not be more happy about our experience with GoForma. We had many quotes from other accountants before choosing GoForma, but nobody gave us such a professional impression than Jordan. As a new... もっと見る

企業が回答しました

5つ星のうち5の評価

I have had a great experience with Go Forma so far. Jordan has been very proactive and explains things really clearly so I know where I stand regards payments to HMRC and what I can withdraw. Charli... もっと見る

企業が回答しました

企業情報

  1. 会計士事務所
  2. 会計士
  3. 税務顧問
  4. 租税コンサルタント
  5. 確定申告書類作成
  6. バーチャル オフィス レンタル

当該企業による記述

GoForma specialises in Accounting and Virtual Office services for contractors, freelancers and small limited companies. We offer the following: - Dedicated personal accountant and unlimited advice - FreeAgent accounting software integrated with your personalised dashboard - All company registrations and fillings sorted - Unique partner referrals and discounts (e.g. Revolut, Starling, Tide, mortgages, R&D Tax Credits, independent financial advice, legal advice, etc.) - We'll help you save money through our tax optimisation or your money back - Engage with us in a way that works for you: WhatsaApp us, book time directly in your accountant's calendar using Calendly, send us an email or just call in - No catch-up fees for switching. We make switching easy - Range of fixed-fee all inclusive packages at unbeatable prices - 50% off for 3 months Our London virtual office service also helps you build your local presence.


連絡先

4.8

優良

TrustScore 5段階評価の5

140件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent experience with Goforma

Excellent experience with Goforma. Jordan has been very professional and very patient with me. He has great knowledge and always ready to help. It can be quite stressful at the beginning when starting a new company, but they definitely helped me to make it easy. I’m very glad that I found them, it is great to work with them. I cannot recommend them enough. They are the best!

2023年7月23日
GoForma ロゴ

GoForma からの回答

Hi Agnes, we're glad you've had such a great experience with us. Thanks for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

5つ星のうち5の評価

The response was simple and accurate

The response was simple, accurate and helpful

2023年7月5日
自発的なレビュー
GoForma ロゴ

GoForma からの回答

Hi Andreas, we're glad you've had such a great experience with us. Thanks for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

5つ星のうち5の評価

Responsive and very helpful

The team at GoForma are very responsive and nothing ever seems like too much trouble for the team.
Jawad and Jordan are very knowledgeable, and the filings are always accurate and prepared well in advance of submission deadlines.
Highly recommended.

2023年7月19日
自発的なレビュー
GoForma ロゴ

GoForma からの回答

Hi there, we're glad you've had such a great experience with us. Thanks for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

5つ星のうち5の評価

My experience with GoForma has been fab!

My experience with GoForma has been really great. I did a lot of research before committing to an accountant and wanted someone that specialises in IT contracting that offers mailing & address services. Prompt replies on any questions I have and timely filing of VAT etc. Highly recommend!

2023年7月19日
自発的なレビュー
GoForma ロゴ

GoForma からの回答

Hi Dominika, we're glad you've had such a great experience with us. Thanks for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

5つ星のうち4の評価

It was a nice and easy onboarding…

It was a nice and easy onboarding process. Also the accountants were helpful if you had any questions.

The only con i would say is, that you would have to chase for an update if there has been a delay in response from them. But they always respond once you send a chaser email.

I would use them again.

2023年7月19日
自発的なレビュー
GoForma ロゴ

GoForma からの回答

Thank you for your positive feedback! We're thrilled to hear that you found our onboarding process smooth and that our accountants were helpful. We appreciate your feedback regarding response times, and we're actively working to improve in this area. We look forward to serving you again in the future!

5つ星のうち5の評価

Excellent work

I am very satisfied with the work of the go-Forma company. Real professionals will help you quickly deal with difficulties and achieve the desired results

2023年7月19日
GoForma ロゴ

GoForma からの回答

Hi there, we're glad you've had such a great experience with us. Thanks for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

5つ星のうち5の評価

Amazing company! - No nonsense expert advice - hire them!

I booked a free 20 min consultation from a FaceBook ad/link as I am about to start a business and had a million and one questions about accounting. I didn't expect much because...what can you get for free these days, but I couldn't have been more wrong with GoForma. The consultant I was connected with was called Jawad and he had all the answers (I literally had about 40 questions which he answered succinctly with no B.S.). I cannot recommend Jawad and GoForma enough as they know their stuff and even though they charge a small fee for their services (let's face it, people need to eat!) they will 100% save you money!!! Do yourself a favour, make a appointment for a free consultation with GoForma or Jawad if you can get hold of him, and then subscribe to any one of their packages as this is one company you want to have in your corner as they will watch your back and make sure you're making the most of every penny you're slaving away to earn! If you have your own company, all their fees can be offset in any case!

2023年6月12日
自発的なレビュー
GoForma ロゴ

GoForma からの回答

Hi there, we're glad you've had such a great experience with us. Thanks for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

5つ星のうち5の評価

Good job GoForma!

I switched from a regular high-street accounting firm that wasn't very responsive and wanted to charge me for every little thing. And I'm happy I did! Great team, support and availability - and at a reasonable cost!

2023年7月1日
自発的なレビュー
GoForma ロゴ

GoForma からの回答

Hi Ben, we're glad you've had such a great experience with us. Thanks for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

5つ星のうち5の評価

Very responsive crew

Very responsive crew, I can easily book a consultation with an accountant who explains everything intelligibly. I easily incorporated my company via GoForma. I have managed to easily setup FreeAgent to track my expenses with the help of GoForma specialists. I would definitely recommend GoForma because they know what good service is. It is especially important when we are talking about business.

2023年7月17日
自発的なレビュー
GoForma ロゴ

GoForma からの回答

Hi Konstantin, we're glad you've had such a great experience with us. Thanks for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

5つ星のうち5の評価

Informative, accurate and fast

I’ve been using goforma since the start of the year super helpful. Always someone on hand to answer queries. They also use an app to upload receipts it keeps everything tidy. The responses from them are informative, accurate and fast. Extremely happy with them.

2023年7月14日
自発的なレビュー
GoForma ロゴ

GoForma からの回答

Hi Joe, we're glad you've had such a great experience with us. Thanks for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

5つ星のうち1の評価

Gone downhill drastically

This is a small outfit. I used the accountant for a number of years who was great. He left this February and no one from Go-Forma followed up but they still took my monthly subscription. I emailed the main address a number of times and no one even responded.

A few months passed as I was focused on other things but still not response so I tried to cancel my subscription because I thought they had gone bust. Turns out because I was signed up through my Bank Card their system would not let me so I had to cancel my Bank Card and get a new one which was a pain.

And low and behold when no money came in someone got in touch and offered me free months subscription. I finally got back to them today to ask that they clear up my accounts (Missed a VAT return & I've got money owing they were dealing with from HMRC) least they could do for receiving 3 months of my money and my loyalty over the last couple of years, right?

Wrong, got some unprofessional FU attitude reply from some millennial who does not know how to talk to customers. Basically telling me to get lost as I was no longer a customer even though they were still connected to my HMRC and XERO accounts.

Well I removed them, set up digital VAT directly through XERO and did my return in like 3 minutes!

So £90 per month for basically nothing you can't do yourself. I have found a company to do my Co and Personal returns for a quarter of the price and shared my story on here.

Hope this helps you in deciding.

———-

Update: To put the passive/aggressive TLDR reply below from the owner of Goforma. Including his patronising tone and advice (defending an entire generation).

This guy continually bombarded me with emails and phone calls starting with, like the reply below “ I am very sorry for the poor service…” and because I would not respond got increasingly belligerent and intimidatory.

To the extent that he told Trustpilot I was lying and tried to get Trustpilot to remove the review.

Trustpilot asked for evidence which I supplied and upheld my review.

So my friend here’s a little advice for you since you like doling it out to others in public.

When you screw up. Take your medicine. Apologise, learn, rectify and move on. Don’t take it personally and bite the hand that feeds you. It’s not a good look.

2023年7月7日
GoForma ロゴ

GoForma からの回答

I want to sincerely apologise for the difficulties you experienced as a valued customer of our firm. It appears there was a breakdown in communication that led to frustration on both sides.

Allow me to clarify the timeline of events from our perspective:
- On Feb 15, we notified you of your new accountant and they emailed you on Feb 16 requesting a call
- For the next week, we tried calling but could not reach you due to incorrect contact information (landline not working and mobile missing a digit) in our system that has since been corrected by looking through old emails to find your signature.
- Evidence of this is available via our system change tracker and call logs. All attempts to call this mobile since have not been answered.
- When your fees became overdue, we followed up as part of our process. However, we had not heard back at that point.
- On May 2, you emailed your old accountant, whose inbox is not regularly monitored as they have left.
- On May 5, you emailed us and due to it being a busy VAT deadline day and some staff on leave, we regretfully did not respond promptly. As an apology, we offered 3 months of service.
- You did not respond to our offer or attempt to schedule a call. You subsequently cancelled your account without us speaking.
- We kept your Xero access active in good faith during this transition period. This was to support you with professional clearance to transfer to a new firm, not for our benefit but for yours.
- On July 7, your accountant was away and our reply from another accountant appears to have come across poorly. This was followed up with an apology.

I want to emphasise that we value you as a customer and the frustration caused by communication issues on our end is sincerely regretted. Our goal is always to provide exemplary service and support.

To prevent similar issues in the future, we have implemented more robust processes around deadline periods and accountant availability.

Please let me know if you would be open to a call to discuss rectifying any outstanding matters. I am happy to find a resolution that works for you.

For reference, you received the following reply from another accountant here at GoForma (confidential information hidden).


“[Your Accountant] is currently out of the office on annual leave.

Looking at our records, it would appear that your subscription has been cancelled with us.

I can see that your accounts for [Date] have been filed correctly. However, as we are not your accountants, we are unable to speak to HMRC regarding the refund.

If I have missed anything that has been agreed with [Accountant], or if you have any further queries, I will need to speak with [Accountant] upon his return.”

The email was not intended to be rude and was not as you described it in your review. It was also followed up with the following:

“I do apologise that you have taken my email the wrong way.

As I stated in my email, [Accountant] is out of the office on annual leave, and as such, I can only state what is on our systems.

Regarding the corporation tax and VAT, HMRC does not allow companies to call and speak to them on your behalf unless they are your registered agent. This is a security measure to ensure that your data can not be fraudulently obtained. This is the same with filing on your behalf.

If you are prepared to wait until [Accountants] return, I would be happy to discuss this further with him and find a solution to your requirements.”

Other elements of note:
- We increased our prices after 2.5 years after rising costs
- Hundreds of customers have been able to change their bank card details. Billing issues are easy to resolve.
- The person who emailed you was not a millennial but I’d advise against criticising a generation as being unable to speak to customers.

5つ星のうち5の評価
GoForma ロゴ

GoForma からの回答

Hi Kenny, we're glad you've had such a great experience with us. Thanks for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

5つ星のうち5の評価

Well informed answer to my question

Well informed answer to my question. I really appreciate the non chargeable consultation.

Thank you very much!

2023年6月5日
GoForma ロゴ

GoForma からの回答

Hi Stefan, we're glad you've had such a great experience with us. Thanks for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

5つ星のうち5の評価

Best accountant I've dealt with!

I have had my share of bad experiences in the past. When I had to open my limited after changing job, I wanted to chose very carefully who I would be working with.
After a few discussions, GoForma was the obvious choice, with competitive pricing, and very good customer service. I can't fault them, they have been perfect throughout the process!

2023年5月26日
自発的なレビュー
GoForma ロゴ

GoForma からの回答

Hi Seb, we're glad you've had such a great experience with us. Thanks for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

5つ星のうち5の評価

Top-notch service

I have the pleasure of working with GoForma, and I must say their accounting services are top-notch. The team is highly knowledgeable and dedicated to providing the best possible service to their clients. I'm continually impressed with the level of support I receive throughout the entire process, and they are always available to answer any questions I have.

Most importantly, I feel a great sense of trust in their ability to handle my financial matters with the utmost professionalism and confidentiality.

I want to extend a special congratulations to Jordan for his outstanding work and dedication to the company's mission.

I highly recommend GoForma to anyone in need of reliable and high-quality accounting services.

2023年4月25日
自発的なレビュー
GoForma ロゴ

GoForma からの回答

Hi Antonio, we're glad you've had such a great experience with us. Thanks for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

5つ星のうち5の評価

Five stars for the great staff at…

Five stars for the great staff at Goforma. They provide a very professional, informative and friendly service. I would highly recommend this company.

2023年3月20日
自発的なレビュー
GoForma ロゴ

GoForma からの回答

Hi there, we're glad you've had such a great experience with us. Thanks for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

5つ星のうち5の評価

Solid experience all round

Solid experience all round

I've run 2 businesses before so I'm fairly familiar with what an accountant should do, but this time I was a solo-preneur and so my usual accountant was too much for my revenue. I decided to risk it and check them out. Have been happy with everything. The freeagent software is good and does most of the work, but if I do have a question I can send an email or book a call and then we run through things together.

My particular business is not very complex so it's perfect for me and if I do hire a few more people I can see that most of the services scale out well.

2022年11月26日
自発的なレビュー
GoForma ロゴ

GoForma からの回答

Hi Tom, we're glad you've had such a great experience with us. Thanks for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

5つ星のうち5の評価

Great experience

They missed the deadline for incorporation but nothing has been announced.
Update: The incorporation is completed. Goforma is reliable. I was so afraid because their registering fee is the lowest among the agents I found. But It's worth to believe in Goforma.

2022年11月11日
GoForma ロゴ

GoForma からの回答

Hi TDH, we're glad you've had such a great experience with us. Thank you for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

5つ星のうち5の評価

Great service

Great service, very happy with the support provided. Friendly and effective. Referral scheme is also great!

2022年11月1日
自発的なレビュー
GoForma ロゴ

GoForma からの回答

Hi Laura, we're glad you've had such a great experience with us. Thank you for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

5つ星のうち5の評価

Recommend

Very helpful….quick to reply, efficient processes

2022年10月15日
GoForma ロゴ

GoForma からの回答

Hi Ted, we're glad you've had such a great experience with us. Thank you for taking the time to recommend us. Please don't hesitate to get in touch if there is any way we can help. GoForma Team

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