Goldcar Rental レビュー 

Al ritiro dell'auto non hanno accettato la mia carta di credito senza numeri stampati, cancellandomi il noleggio. Non soddisfatti, fanno pagare 50 euro di penale per la cancellazione last minute (prenotazione sul loro canale ufficiale). È successo ad altre due persone dopo di me nella stessa mattina.

I booked a car through the Goldcar website and paid with my ICS Mastercard Classic credit card—the same card I used without any issues in 2024 and 2025 for rentals with Goldcar.
However, when picking up the car at Nice Airport, my card was rejected because it was supposedly a 'prepaid card'. Despite explaining this and showing my ICS app, the staff refused to accept my card.

I was also told that Goldcar no longer accepts cards issued by ICS, but this is not mentioned anywhere in the terms and conditions or during the booking process. The staff gave conflicting information and could not clearly state since when this policy was in place.

Eventually, I received a full refund, but the situation caused a lot of frustration, confusion, and extra expenses for alternative transport. This experience was very disappointing and spoiled the start of my holiday.

Compagnia scadente e assistenza clienti al limite del ridicolo. Prento da booking con Ryanair e faccio assicurazione axa. Prima di concludere leggo necessaria carta di credito, allora contatto l'assistenza untenti della gold car chiedendo se posso usare una carta di debito e mi viene detto che le accettano senza problemi basta che sia Visa o Mastercard e di una banca fisica. Rassicurante dall'operatore procedo e prenoto. Arrivato sul posto mi dicono che non accettano le carte di debito al che mi sono infuriato pretende di rispetto! Se la nostra compagnia dice che accettano le carte di debito perché poi dirmi il contrario al banco? Morale, operatore scortese, non ci ha dato soluzioni, se ne è fregato e anzi ci ha lasciato in mezzo alla strada rovinandoci le ferie. Sapete che ci ha detto? Fatevi rimborsare da Rayanair... Arrangiatevi... Potere andare... Bene. Compagnia già truffaldina perché volevano aggiungere altre assicurazioni, pilota in più, poi addirittura offerte di fare altri contratti pagando ulteriormente e magari alla fine addebiti per chissà che cosa. Compagnia totalmente scorretta e inutile, low cost gold car mai più in vita mia. Spero che succeda anche a loro prima o poi di essere trattati con questa supponenza e rovinate le ferie. Customer care? Lasciamo perdere... Statene alla larga!

They didn't accept my Italian Passport as proof of identity, they needed the Italian ID card.
Unbelievable, booking cancelled, had to re book last minute for 3x the price.

Ladri !!!!
Stare alla larga.
Noleggiato a gran canaria con assicurazione totale, tornati a casa prelevano 50€ perché nello schermo dell auto diceva di fare il tagliando entro 15 giorni. E ci hanno detto che dovevamo segnalarlo il giorno di partenza?????
Ma scusa me la consegni tu l’auto , immagino che lo sai !!!! Che ladri!

Andate da altri che e’ meglio!

Nie otrzymałem zamówionego samochodu mimo przedpłaty. Moje nazwisko zawiera polski znak, który w ich został zamieniony na myślnik. Powiedzieli, że to inne dane i nie mogą mi go wydać.

Musiałem zamówić inny samochód w innej wypożyczalni i zapłacić dwa razy.

Zdecydowanie nie polecam tej firmy.

Assistenza al cliente zero, vi obbligano a pagare l'assicurazione altrimenti vi accusano danni inesistenti, alla larga

★☆☆☆☆ 1 Star – Avoid if You Value Customer Service

Absolutely dreadful experience with Goldcar.

We arrived at Palma Airport at approximately 11:20pm on 5 June 2026 to collect a vehicle that had been pre-booked. Despite having a valid reservation, we were forced to wait over 2½ hours before receiving our car at around 2:00am.

The airport was crowded and extremely hot, and there was virtually no communication from staff regarding the delays. What made the situation even worse was the attitude of some employees, particularly the lady working at Counter 3, who was rude, dismissive and raised her voice at customers who were simply asking for updates.

I was travelling with my wife and our son, who has autism and complex special needs. The lengthy wait caused significant distress and completely disrupted what was intended to be a short family trip. There was no consideration whatsoever shown for families or customers with additional needs.

To make matters worse, a deposit was taken and has not yet been returned, and we were later charged a €46 fee despite arriving early for the vehicle return. The entire experience left us feeling frustrated, ignored and treated with a complete lack of respect.

We booked through Booking.com expecting a professional service, but the reality was the exact opposite. The poor communication, excessive waiting time and unacceptable customer service ruined the start of our trip.

I would strongly advise anyone considering Goldcar at Palma Airport to look at alternative rental companies. Based on our experience, I would never use them again.

Date of experience: 5–6 June 2026, Palma de Mallorca Airport.

I changed my flight and arrived at GoldCar an hour early. They offered me a 50 EUR extra to pay for arriving early. My car was ready, but they wouldn’t hand it over to me. I waited for an hour. That’s no way to treat a loyal customer. I won’t be going back to them.

Online über Website gebucht zum angeblichen Komplettpreis mit Versicherungsschutz voll abgedeckt,dann am Flughafen Mailand beim abholen vor die Wahl gestellt 2 Optionen beide mit zusätzlichen Kosten verbunden,angeblich geht es nur so;natürlich spricht niemand deutsch,nur gebrochenes englisch;nur italienisch, das grenzt schon an Nötigung,entweder man zahlt oder man bekommt kein Auto,nie nie wieder werde ich dort ein Auto mieten.

Arnaqueurs professionnels et organisés surtout si vous ne prenez pas l’assurance . Ils vous trouverons TOUJOURS UN RAYURE ! Et vous prélève 260€ sur la carte. Faites un maximum de photos et signalez tout choc ou rayure avant de partir, exigez que les photos soit enregistrées dans la tablette tactile du préposé
.

Très déçu de mon expérience avec Goldcar.
J'avais initialement effectué une réservation (n°29219236) que j'ai annulée suite à une modification des dates de mon voyage. En effectuant une nouvelle réservation (n°29254749), je me suis malheureusement trompé de date en raison d'une confusion entre les mois de juin et juillet qui apparaissent tous deux sous l'abréviation « JUI » dans le calendrier de réservation.

L'erreur est entièrement de bonne foi et je reconnais ma responsabilité. Cependant, malgré mes explications détaillées et le fait qu'il s'agissait d'une simple erreur lors du report de ma réservation, Goldcar a appliqué les frais de non-présentation et a refusé tout remboursement, avoir ou geste commercial.

Je comprends l'application des conditions générales, mais je regrette profondément l'absence totale de souplesse commerciale face à une situation manifestement involontaire.

Cette expérience me conduit malheureusement à me tourner vers d'autres loueurs pour mes futures réservations.

Une honte, à fuire si vous ne souhaitez pas être arnaqué. Story time: on a loué un voiture depuis un de leur partenaire, j’ai évidemment pris l’assurance tout risque. Une fois arrivé pour prendre notre voiture on nous impose de prendre leur assurance sans quoi il fallait payer ( oui oui payé, argent débité) 950€ si on ne prenait pas leur assurance à 270€ pour la semaine. Quand on hésite il nous parle de carte de débit , alors que nous avons une carte de crédit. Et quand on leur sort la carte de débit ça ne va toujours pas. Bref un début de vacances qui a mal commencé. Évidemment après réclamation de cette vente forcé ils n’ont pas voulu nous rembourser même une partie. Bref la prochaine fois je prendrais une location chez un loueur connu.

Worst experience I have had with a rental car service. We forgot to write the second surname in the reservation, we provided all the documents(booking confirmation, ID, driving license and credit card) but it was for nothing. The boss laughed at me and said thats simply is easy money for the company as they could not change the surname of the reservation.

When I saw that they were not going to give me the car that I reserved and paid, I wanted to do a new reservation but couldnt as they were full booked. I explained that one of the car is mine. He said that the car is blocked for 6 hours and they cannot do anything. Totally crazy!

J'ai loué à l'agence de l'aéroport de Marseille un véhicule pour 5 jours . Habitant en Corse , je me rendais sur le continent pour un problème de santé très grave d'un proche. Malheureusement, ce proche est décédé.
J'étais à 1000kms aller retour de l'agence.
J'ai été dans l'obligation de prolonger la location.
ATTENTION ! IMPOSSIBLE DE PROLONGER PAR INTERNET TÉLÉPHONE. ON ME DEMANDAIT DE REVENIR SUR MARSEILLE. CE QUI ÉTAIT IMPOSSIBLE POUR MOI.
J'AI APPELÉ 2 FOIS , ENVOYÉ DE NOMBREUX MAILS . ON M'A AUTORISÉ À GARDER LA VOITURE . GRANDE FAVEUR ! MAIS AU MOMENT DE LA RENTRE , J'AI DU RÉGLER LA SOMME DE 243€ DE FRAIS DE RETARD.....
Bien sûr , c'est noté dans le contrat que j'ai signé. Pas d'agence dans le secteur où j'étais. Aucune indulgence malgré la justification par acte de décès.
Cette pratique est inadmissible et relève de l'abus de faiblesse dans de telles circonstances.
À FUIR ! Nous étions pourtant client .
Une plainte sera déposée.

Goldcar Nice Airport:
Even if your contract says “Final price by pick up” will 18% be added to your payment. I felt trapped because then other car rentals would have been more favorable! I’ll not recommend Gold Car because of this scam.
Ps! The car was okay, but I could have had the same car to a better price by other car rentals

Collected our Goldcar rental from Malaga airport on 16th May. As the main terminal rental office is closed, we had to go to the car park site and queue for over an hour. There was nowhere to sit, it was stuffy and a Goldcar member of staff was smoking around the office, which just added to the stifling conditions. Finally, we were then met by an abusive individual who claimed he was ‘the boss’ - Frankie, although there are a number of impolite names I could and would like to give him. Shouting at myself, although I was following instructions by another member of staff, and shouting at the female member of staff who had issued the instructions to me. His arm was, unnecessarily, in front of my face. That he was shouting in this way is inexcusable - very unpleasant, loud and aggressive. In the UK, there would be consequences to such behaviour, especially towards women. The agent who was dealing with my husband apologised for the behaviour of their boss, and it was clear to all, the agents thought their ‘boss’ was a joke. No complaints about the car, or the agent, both were great, but getting the car was a horrible start to our holiday, and we won’t be booking Goldcar again.

AVOID this company at all cost: we rented a car at BERGAMO Italie via Expedia and due to a name difference on the creditcad the saw this as a no show. creditcard was P.W. and booking was pw..... cost us 60 euro and no car

Société de location de voiture à fuir.
Ce sont des escrocs et des incompétents. Ils ont passé un accord de coopération avec Easyjet. Ne réservez surtout pas votre véhicule auprès de cette société de location proposée par Easyjet. Pour ma part, j’engage une procédure judiciaire contre eux.

One of the worst customer experiences I have ever had.

We prepaid our original Goldcar booking in full, arrived at the airport, and were then told my partner could not drive because his license had expired. Fine — mistakes happen. But instead of simply changing the driver to me (I was standing there with a completely valid license), the staff claimed it was “impossible” and forced us to make an entirely new booking and pay AGAIN for a more expensive car.

They also claimed there were suddenly no cars available in the category we had already booked and paid for — despite the fact that our original car should already have been reserved for us. It felt extremely manipulative and like we were deliberately pressured into paying twice because we had no other option standing there at the airport.

Then comes the fuel scam.

We returned the car after filling it completely at a gas station only 2 km from the drop-off point and drove directly there. The car was returned with MORE fuel than when we received it. Goldcar did not even provide the car with a full tank in the first place, despite later claiming otherwise. We disputed this immediately at drop-off, but the employee simply brushed it off.

Now after returning home, Goldcar has charged us an extra €33 for fuel anyway.

And customer service? Completely nonexistent. It has now been over a week with no response to our formal complaint, and the email they send regarding the final charges is a no-reply email that you cannot even respond to. Convenient.

This company’s entire business model honestly feels built around trapping customers with hidden charges, pressure tactics, and impossible customer support.

Avoid Goldcar unless you want to risk being double charged, ignored, and fighting over false fees after your holiday.