Goldcar Rental レビュー 

La peggior compagnia di noleggio del mondo, ti fanno per forza pagare assicurazioni aggiuntive anche se le hai già, poi trovano qualsiasi modo per trattenerti parte della caparra, a noi addirittura una signora maleducatissima di nome Ruth, a mallorca vi ha annnulato la prenotazione e non siamo nemmeno riusciti ad avere il rimborso, assurdo. State alla larga da questi truffatori

Goldcar Bari aeroport n'a qu'un objectif vous soutirer le maximum d'argent. J'ai loué une voiture via auto Europe. J'ai pris une assurance maximale comme je fais d'habitude avec auto Europe. Arrivé au comptoir de Goldcar on vous explique que si vous ne prenez pas leur assurance qui double le prix de la location vous risquez d'avoir des problèmes et surtout devoir payer Goldcar avant de demander remboursement à Europe car. On vous met une pression de malade qui vous fait plier avec tous les cas de problèmes qu'ils vous énumèrent. Résultat, une location qui vous revient deux fois plus chère si vous voulez être tranquille. du coup moins intéressante que des offres tous risques chez n'importe quel loueur. Je ne louerai plus avec eux ou avec un loueur qui travaille avec eux

Pessima esperienza, mi hanno rifiutato una prenotazione fatta tramite Booking perché la mia carta era senza numero stampato. Leggete tutte le review negative ed evitatela.

Very disappointing experience - Goldcar Bergamo Airport.
This is the 1st time ever I write a bad review, but I feel so unheard. We chose them because they allowed us to reserve a baby seat and offered fast key collection. Despite receiving confirmation that the baby seat was reserved, we were told on arrival that none were available. Staff were dismissive and told us to buy one ourselves, promising reimbursement. We did buy one, but we're still waiting for the refund. I would have chosen a different company! A baby seat is not a 'nice to have' extra, its needed.

The car itself was in poor condition: damaged interior parts, scratches, a broken side indicator, mismatched wheels, and it had clearly not been cleaned.

The lack of customer service and failure to provide assistance or understanding made this a very stressful start to our holiday. I would not rent from this company again.

DO NOT HIRE FROM HERE UNLESS YOU WANT TO PAY TRIPLE THE ADVERTISED COST AND WAIT HOURS TO COLLECT YOUR CAR. DONT BE TAKEN IN BY A CHEAPER COST ONLINE IN COMPARISON TO OTHER COMPANIES AS IT WILL EXCEED THEM WHEN YOU GET YOUR CAR. Staff are obviously used to this and don’t give a flying F when you complain. Charged extortionate amount for a car seat which would have cost 30 euros to buy and refuse to install it so after waiting 2 hours in the heat with our toddler to get said care we then had to struggle trying to install an ancient car seat (not safely I may add).
Avoid at all costs as it’s a terrible terrible start to any holiday

J'ai loué un véhicule Goldcar pour un weekend en Italie. Ce véhicule a eu un problème de panne visiblement très courant sur ce genre de modèle (dixit le dépanneur). Le service a été désastreux. Impossible de les joindre le weekend. Uniquement possible d'avoir un véhicule de remplacement si on se rend à l'aeroport (2h de route aller/2h de route retour). Quand on fait une réclamation, ils utilisent tous les moyens possibles pour ne pas vous dédommager. A fuir absolument.

Mi è stato addebitato un costo per un graffio quasi invisibile su un copricerchio in plastica. Mi è sembrato un modo per fare cassa su un danno minimo che altre compagnie considerano normale usura. Per questo non noleggerò più con Goldcar a Roma Fiumicino

TERRIBLE EXPERIENCE. I ADVISE YOU NOT TO RENTAL WITH THIS COMPANY. When I finished the rental, everything was fine, but after a month, they started taking money from my credit card without any explanation. And customer service is unresponsive. I had to block my credit card and will probably need to contact a lawyer.

This company is a scam! Do not use them. We rented a car in Lisabon from 5 - 9 the April. Returened the car all good. 6 weeks later 600.- Euros were deducted from my creaidt card. No explanation, no communication. They now claim, as we reported it that we made 3 scratches on the car, that we did not (and we have full cover). Now we are facing "Radio silence" while trying to get our 600 euro's back!

Arnaque attention. Accueil misérable limite méprisant. Ils n’ont pas accepté le permis de mon mari soit disant mauvais état, et donc refus de louer une voiture sans remboursement. J’ai proposé d’être conducteur ils ont refusé car mon permis ne portait que mon nom de jeune fille et non mon nom marital comme sur ma carte de crédit malgré ma carte identité avec les 2 noms : jeune fille et marital. On a dû partir et aucun remboursement possible. C’est une honte. De plus l’hôtesse d’accueil, devant notre désarroi total, nous dit « vous êtes en Italie, vous n’achetez pas des cafés mais vous louez une voiture » bande de C…

I had a confirmed reservation with Goldcar at Nice Airport, but when I arrived to collect the car, they refused to accept the security deposit on my bank card. They falsely claimed that my bank is an “online bank,” which is simply not true. My bank is a regular bank, and there was absolutely no valid reason to reject my card.

As a result, I was forced to purchase their full insurance coverage, costing me nearly €400, even though I did not want or need it. I had no real choice if I wanted to collect the vehicle.

This felt like a dishonest sales tactic designed to force customers into buying expensive insurance. I left feeling completely ripped off. I would strongly advise others to be extremely cautious when renting from Goldcar.

Mi hanno rovinato, non prendete questa compagnia non esiste un servizio clienti non esiste info sugli orari di chiusura.

Rude staff …long waiting time ..unexpected charges of €400 insurance. Car broke down , whole day wasted while they picked up car but we had to order our own taxi back to the airport in Palma to pick up another. Would NEVER EVER use GOLD Car again

Je suis passée par goldcar car ils proposaient un service Kéy'n go permettant un retrait de cle immediat au kiosque. j ai payé 130 euros pour ne pas passer par le guichet, on etait hyper pressés. Arrivées la bas, non seulement le distributeur de clé ne marchait pas, mais on a du passer DEUX fois par le guichet avant de pouvoir obtenir notre clé, on a donc perdu le double du temps normal pour le guichet ! J ai demande un remboursement du service key and go non fourni, mais rien a faire, aucun geste commercial d'octroye. Loueurs à eviter, trop d'attente pour le pick up guichet, key and go qui ne marche pas -arnaque- et service après vente nul !

Aeroporto di Malaga, consegnato macchina con problemi al motore, mio errore di non accettare la macchina. risultato macchina ferma dopo 250 km, servizio assistenze non all'altezza e speso altri soldi per cambio auto - esperienza negativa con GOLDCAR

Avevo prenotato un auto a barcelona su un notissimo sito di viaggi dove c era chiaramente scritto deposito carta 950. Al ritiro si inventano un deposito di 2400 euro (in Italia il plafond medio carta e' 1500 per intendersi ...e quello che avevo anche io). Quindi non ti danno l' auto e ti dicono che per abbassare il deposito devi fare una assicurazione aggiuntiva con loro di 250 euro. Vera truffa dato che si tratta di modifiche unilaterali di termini già chiusi dal contratto online. In pratica mi hanno lasciato alle 22.00 in aereoprto senza auto e in pratica perdendo pure i soldi già pagati online . Situazione spiacevolissima per iniziare una vacanza. Questa compagnia di Europcar sono dei veri truffatori. State lontani per non finire nella mia stessa situazione!!!

Avoid this company unless you want your holiday ruined. They are truly awful.

Pricing was definitely misleading. I tried to pay the insurance holding sum of 1,000 Euro with my bank card but they said only credit card was acceptable, so I had to pay over 200 Euro for their insurance. My flight was delayed and so I arrived late (just after 10pm) and they charged me an additional 233 Euros collection fee !!!???
AVOID THIS COMPANY - far from a good deal ;-(

When making my reservation through Booking.com, I purchased and paid for full insurance coverage in advance. Consequently, I had no reason or intention to purchase any additional insurance at the rental counter.

At the Goldcar desk, I was asked to make two separate payments. When I specifically asked why there were two charges, your employee clearly explained that the charge of EUR 215.96 was a refundable security deposit for the vehicle, which would be returned after the car was returned in good condition.

At no point was I informed that this payment represented the purchase of an additional insurance product or that it would be a non-refundable charge. Had this been explained to me, I would have immediately refused the additional insurance because I had already purchased comprehensive insurance through Booking.com before collecting the vehicle.

I therefore believe that I was misled regarding the true nature of the EUR 215.96 payment. My consent was given solely because I was led to believe that this was a refundable security deposit and not the purchase of an additional insurance policy.

Furthermore, the only document that was presented to me for review was written in Spanish and contained handwritten notes made by your employee. I do not speak Spanish and therefore could not verify its contents.

Auto: Slecht afgeleverd; Geen ruitensproeiervloeisof (kom je pas achter als je het écht wilt gebruiken); Smerige binnenzijde voorruit, wat bij zonsopkomst en zonsondergang tot verkeersonveilig gebrek aan zicht leidt.
Boekingsproces: Slechte service: Auto voor 12*24u gehuurd, wilde bij ophalen het retourmoment aanpassen binnen de 12*24u, werd verwezen naar de intermediair Easyterra, die op haar beurt weer terugverwees naar Goldcar. Geen stap mee opgeschoten dus.
Nooit meer Goldcar, noch Easyterra.