Goldcar Rental レビュー 

Found a scratch when collecting the car on the alloy wheel and was told by the staff not to worry as they don’t bill for that, so not marked on the inspection paperwork. We had an early drop off so no staff present to inspect the car and when we returned home, there was a bill for £350 waiting in my email for the same alloy wheel scratch! Now unable to get through to anyone and will not respond to my emails.

Wat een klantonvriendelijke organisatie. Nooit meer een auto huren bij Gold Car. Had een naamfout in de reservering. Werd direct afgewimpeld, was geen discussie mogelijk. Geld weg en bij concurrent een auto moeten huren. Geen tijd voor je dus wegwezen hier.

Please, everyone, stay away from this company. It's a complete scam.

To elaborate: I booked and paid for my car online with pick-up at Palermo Airport. Due to bad weather, we were redirected to Catania Airport and, as a consequence, were delayed by seven hours.

I was in contact with Goldcar all day long and kept them informed that we were on our way. Despite this, they ended up cancelling our booking. When I arrived at their desk late at night with 10 family members, including my disabled father and four children, with no alternatives available, I had no choice but to accept their "offer" of renting the exact same car at double the price.

To make matters worse, they later refused to refund the original booking. So, in the end, I effectively paid triple the original price.

We were one family of 10: my 80-year-old parents, who had invited us on a special anniversary trip, my brother and his family, and my own family. We originally booked two 5-person cars but ended up paying for six cars in total.

I know, it sounds insane. Unfortunately, it's true.

Absolute cowboys.
Encouraged extra charges for insurance ‘to cover the additional driver’ - ‘all you need do is pass the keys back’ insurance - more than original hire cost. THEN we return the car with some beach sand and some mountain dust - threatened with additional charges if we refuse to drive away and hoover it.
Really nice shuttle driver, though. Please put him in charge instead of the grumpy desk manager.

I did not take insurance when I booked online because my credit card has car insurance included.
At pickup I had to pay 3200 euros as a *holding fee* in case of damage because I didnt take their insurance.
This means that the credit card had to have 3200 available from the maximum to hold.
It is outrageous and there was nothing in all of the previous communication that this would be required.
Then they included a petrol holding fee of 150 euros. Also not in the initial agreement.
I would NEVER recommend or use this company again, they are sharks.

Awful company. I paid over 1500 eur deposit which was taken from my credit card, not just blocked like most companies do. I returned the car and got an email that everything was fine. 2 weeks later they still hadn’t refunded the deposit. I sent 2 emails to their customer services which I didn’t get a reply. Phoned them and the said they couldn’t refund to the card so sent me a link to give my bank account details. I was expecting the refund but a week later no refund. When I phoned again they said it could be 3 weeks before they refund me. Still waiting whilst Goldcar have had my deposit in their bank account for 6weeks. Total con

Hold jer langt væk fra Gold car Kreta.
De svindler og bedrager. Det kostede os 250 euro ekstra, da de påstod at vores Mastercard ikke virkede og blev nødt til at betale med Visa.
Sjovt nok virkede Mastercardet fint da vi brugte det en time senere på hotellet.

I returned the vehicle with a full tank of fuel however this company did not return my fuel deposit to me. Despite various attempts via email they didn’t respond.

Awful company, very untrustworthy. Damage claimed weeks after car was returned. They provided photos but were not able to send them to me with date/time stamps. They maintained i had to provide photos showing the car was damaged on collection

Molto veloci e disponibile sia al desk di benvenuto che alla consegna dell’auto .
Ana è stata davvero molto molto brava ! Grazie . Raffaele e Romina

Terrible company, avoid at all cost.
I’ve booked a car from goldcar thru holidayautos for our recent trip to Lanzarote. Upon speaking to man at the desk I’ve been informed that I have 2 options either pay 3500£ deposit or purchase full insurance from them at 6 times the cost of rental.
I’ve explained that I have already purchased full insurance while booking the car with holidayautos but the man said they don’t accept it. I tried to reason with him but he just turned rude saying I only got myself to blame as I didn’t come prepared.
I refused to be forced into buying their insurance and so they were happy to live us with our 2 years old daughter to fend for ourselves.
We’ve gone to local rental cabrera medina instead and got everything sorted swiftly and even got child seat free of charge.
Goldcar are terrible company avoid, avoid, avoid.

Malaga airport. I have used Goldcar before and found them to be fine, this is the reason they get two instead of one star. After a 1 month rental I returned the car to Malaga airport, it was checked over and I was told everything was fine. I then found a Euro 150 unauthorised and un-notified cleaning fee on my credit card for hoovering a little sand from the carpets. Customer services took 1 month to reply to my complaint and simply said it was a cleaning fee (yes, I gathered that already!). A pity to rip off a repeat client in this way for a few percent more, very short-sighted.

I have seen the terrible reviews for Goldcar, but never had a problem in several years of using them - until this year! We had an early flight home so had no choice but to hand the keys in without it being checked. They immediately billed us for €286 for damage which did not exist! Thanks for the loyalty Goldcar, that's the last time we use you!

Pessima esperienza sul loro sito ho perso moltissimo tempo ogni volta ..
Il pagamento non andava a buon fine per loro problemi tecnici sul sito!!!
Assurdo perso ore...a rifare tutta la prenotazione!!
Chissà perché poi sono andato su altro noleggiatore e in pochi minuti ho fatto tutto! Hanno perso un cliente e varie prenotazioni sempre x lo stesso problema ...mi trovavo costretto a usare un altro noleggio auto!
Ma più perdite di tempo inutili sul loro sito!!!!

Absolute con man at Lanzarote airport.
The fraudster advised me that he could not accept my credit card to pay for the deposit so I had to use my debit card which ended up had a mysterious £60 charge.
Raised a complaint, which they acknowledged, but have heard nothing back since.
The car was in a terrible state with damage across every panel.

I rented an economy car from Goldcar in Fuerteventura and CarPlay didn't work: the car asks you to connect your phone via USB, the phone charges, but the mirroring never starts. I politely asked to swap for another car in the same category. Even though it was early morning and there were plenty of cars in the lot, there was apparently no way to make a swap: the only option offered was an upgrade for an extra 300 euros. Not a transparent way to handle things, more focused on selling an upgrade than on solving the problem. Not recommended.

upon our return to Palma airport we duly parked our car to return the keys. An operative duly attended to look over the car and noticed a 3cm scuff to the wing mirror on the drivers side. A bit strange as we had not noticed this on pick up due to all cars stored in a very dark area but returned to a very light area of the car park. It was as if the operative already knew there was a scuff as the rest of the car was never inspected. I was duly asked to sign her document as if i didn`t it was made out that i may lose my deposit. I was charged £63 for the renewal of the wingmirror cover. Nobody walked round the car on pick up and feel this is a ploy by Gold Car. I wouldn`t be surprised if the previous people who rented the vehicle were also charged. Won`t be using this company again as customer service doesn`t exist.

Une catastrophe! Un vol purement et simplement. Fuyez! Une location de véhicule effectuée via internet, paiement environ 150€ nous allons ensuite dans l aéroport de Lisbonne chez Gold car récupérer notre véhicule. Il faudra rajouter pas moins de 600€! On nous a obligé à prendre une assurance, on nous a prélevé 325€ pour m assurance péages obligatoire et le retour du véhicule avec son plein de carburant. On nous a assuré que ce montant nous serait remboursé 15 jours max après notre rendu de véhicule. Rien deux mois après! Alors que nous avons reçu les confirmations écrites que tout était parfait! Une véritable escroquerie! Passez votre chemin c'est une honte après plusieurs mails on est passé de ah oui je vois que c'est en cours ça ne devrait plus tarder, à nous ne vous devons rien car rien n a été pris sur votre compte, à oui en effet mes 325€ ont été prélevés mais aucun remboursement, nous avons vérifié et aucun péage utilisé et véhicule rendu nettoyé et avec le plein mais on garde les 325€. Merci de ne plus nous recontacter! Une honte! Plus jamais!

J’avais réservé une voiture avec prise en charge à l’aéroport de Nice. Sachant que leur bureau fermait à 23h, et que mon avion devait atterrir à cette heure-là, j’ai pris les devants en contactant la société afin de savoir s’il était possible de récupérer le véhicule plus tard.

La société m’a confirmé par écrit qu’un collaborateur pouvait nous attendre jusqu’à minuit, moyennant un supplément d’environ 100 €. Il m’a également été précisé que le bureau de Nice avait été informé et qu’un collaborateur nous attendrait sur place jusqu’à minuit.

À notre arrivée, le bureau était pourtant fermé. Il nous a été impossible de joindre la société par téléphone, les appels étant directement redirigés vers un répondeur automatique. Nous avons attendu jusqu’à 00h05, avant de devoir prendre un Uber jusqu’à notre logement au Cap-d’Ail.

Le lendemain matin, nous nous sommes présentés au bureau afin de récupérer le véhicule. On nous a alors indiqué que la réservation avait expiré à minuit la veille et que le véhicule n’était donc plus réservé au-delà de cette heure.

Nous avons expliqué la situation et présenté le mail de confirmation reçu de leur propre société, dans lequel il était explicitement indiqué que le bureau de Nice avait été informé et qu’un collaborateur nous attendrait jusqu’à minuit.

L’employé nous a alors répondu que l’adresse e-mail utilisée pour notre demande n’était pas la bonne et qu’il ne pouvait rien faire. Nous lui avons donc demandé pourquoi leur société nous avait confirmé par écrit cette prise en charge tardive, avec des instructions aussi précises, si cette demande avait été adressée au mauvais service.

La réponse a été particulièrement déplacée : il nous a indiqué que ce n’était pas son problème et que, « si on voulait la jouer comme ça, il n’y avait pas de souci, on n’aurait pas de véhicule pour le week-end ».

Des frais supplémentaires refusés malgré leur erreur
Nous avons également demandé le remboursement de la course Uber, rendue nécessaire uniquement parce que le bureau était fermé malgré la confirmation reçue. Cette demande a été catégoriquement refusée.

L’employé a même estimé qu’il était déjà « bien sympa » de nous remettre le véhicule le lendemain, alors même que nous disposions d’une confirmation écrite de leur société concernant une prise en charge jusqu’à minuit.

Cette expérience est particulièrement décevante : une confirmation écrite nous avait été donnée, le bureau n’était pas ouvert comme convenu, aucun moyen de contact n’était disponible sur place et, le lendemain, la responsabilité de cette situation nous a été entièrement imputée. Le comportement du personnel, notamment les remarques formulées lors de notre réclamation, a malheureusement aggravé une situation déjà très problématique.

A FUIR ABSOLUMENT !