GORAL レビュー 

242
TrustScore 5段階評価の4

4.2

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Received my Smugs today, got the ones available through John Lewis with CF Stead leather, much cheaper than the horween leather ones on Gorals own site. Hard to imagine horween leather being worth £10... もっと見る

5つ星のうち5の評価

Brilliant customer service. Some small delays due to issues outside of gorals control but they went out of their way to sort it out and get the order were it needed to be

企業が回答しました

5つ星のうち5の評価

Everything was easy. Shoes came out in amazing condition and build; I've never bought an expensive pair of shoes before, only boots, so this was a new experience for sure. Pre-order lead times wouldn... もっと見る

企業が回答しました

5つ星のうち1の評価

Unreliable. Zero customer service. Late responses never followed up. Still without these pricey and paid for shoes 12 week later. No information. Promises not kept. Great pity but I do not think I cou... もっと見る

企業が回答しました

企業情報

  1. 靴工場
  2. 靴屋

当該企業による記述

Goral is a Sheffield-based company that designs and handcrafts high-quality shoes and sneakers using premium materials. Our shoes are stylish, comfortable, and durable, suitable for any occasion. We're committed to exceptional customer service and building long-lasting relationships with our customers. Shop with us today to experience the difference high quality craftsmanship can make.


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4.2

ほぼ満足

TrustScore 5段階評価の4

242件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 44%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.2

すべてのレビュー

(242)

過去12か月のレビュー数: 56

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち2の評価

2 pairs out of 3 had to be sent back

Had to send back 2 pairs ...1st pair the blood core leather was wearing in weird..send pics and you took them back no problem. Still haven't hurd anything about them. The 2nd pair wouldn't fit...like not at all..I had to pay that shipping

2025年11月4日
5つ星のうち4の評価

High Quality.. Sizing?

Objectively, their shoes are great quality with premium materials. However, not sure they are the best fit for my feet. 2 pairs in and I find the fit either too tight or too loose (got a pair in size 45.5 and a different pair in 46). Probably won't get another pair.

2025年1月21日
5つ星のうち4の評価

Great boots, if a little support/delivery snafus.

First, the boots are perfect. Very high quality, zero complaints.
The company has some growing pains I think, communication was lacking, they passed the ship date, when I contacted them "we had to rebuilt", which I suspect meant they'd forgotten them but who knows.
Regardless though the custom boots took about the time I'd originally expected, and I'd deal with Goral again even knowing the delay, it's not atypical in custom footwear.

2025年11月4日
5つ星のうち5の評価

Couldn't have asked for a more seamless experience.

Great communication from the company when I had a sizing issue that was my fault.

I really enjoyed the production emails I got that not only told me what stage my footwear was in as it was being constructed but even had pictures of the people working on it in the various stages I thought that was a an interesting touch.

Footwear was high quality and it was just a really great experience overall I would definitely do business with this company again.

2025年11月4日
5つ星のうち1の評価

Sent back 2 pairs of shoes over 3 weeks…

Sent back 2 pairs of shoes over 3 weeks ago as they didn't fit and still waiting for a refund even tho I have chased them

2025年10月6日
GORAL ロゴ

GORAL からの回答

Hello Patrick, I hope you are well today! I’m really sorry for the delay in responding and for any frustration this has caused - I will certainly look into this with our customer service team. I can confirm that we received your shoes back and processed your refund this morning. Hopefully you received our email confirming the refund. If you do need anything else then do not hesitate to message me directly, I'd love to help! All the best, Katie

5つ星のうち5の評価

When you make your first purchase, it likely won't be your last.

An impressive shoe company that make all of their shoe products inhouse, handcrafted by skilled craftsmen in England. It's blatantly obvious upon picking up the shoes for the first time that the build quality is extremely robust and well constructed. Goral typically release classical timeless designs but ocassionally they mix it up with collabs and experimental projects. This produces some very interesting shoes, sometimes in limited batches. Well worth keeping tabs on.

Their customer service team, although small, has a lot of heart and are working at a time where the company is seeing high demand due to the new blood core leather released last year. I have spoken to both Ilyana and Julia and they've both helped me with any queries or issues I've had.

This company and their shoes deserve far more recognition than they are getting. I wish them all the best with their future endeavours. You've got a customer for life, Goral.

2025年10月31日
自発的なレビュー
5つ星のうち5の評価

I recently purchased the Mellor ll…

I recently purchased the Mellor ll Charles F. Stead Spitfire leather sneakers black sole from Goral Shoes, and I am extremely pleased. The craftsmanship and quality of the leather are exceptional, making the sneakers both stylish and durable. They are comfortable to wear and easily elevate any casual outfit. Highly recommend for anyone looking for quality footwear!
I gambled with the magic box segment and got a suede shoe. I must say, the suede was a low for me. The heel is too high and the suede doesn't qualify as what would come out from a reputable setup like Goral. It also took a long while to get delivery of the Spitfire sneakers from Goral Shoes, - made an order 30th June, dispatched 5th sept and delivered 9th Sept. Imagine 2month and...
In all, I would say the Mellor ll Charles F stead spitfire leather sneakers made the day for me.

2025年9月5日
5つ星のうち5の評価

I ordered a mystery box

I ordered a mystery box, and got a lovely pair of black suede sneakers with white soles. They're beautiful really. I'm still breaking them in, just wearing them round the house. I can safely say the last thing I expected or wanted was suede shoes, but the mystery box really is pretty random, and you cas get shoes that are not on the website, trials etc. I've gone and gotten all the brushes, cleaning shamooo and waterproofing sprays. I hope I can keep them in good condition in Irish weather. I really want to go a more sustainable route, resoling and repairing my shoes rather than throwing away otherwise good pairs because they soles are worn. I think I'll be back again for Smugs, Chelsea boots or some other model. And probably antiehr mystery box at some stage, funds permitting. The quality really is top notch, and they are lovely shoes.

2025年9月4日
5つ星のうち5の評価

Always superb customer care

Always superb customer care, very communicative, very helpful. Visited the factory before and staff all very friendly, even spoke to the boss and his family. I like that it’s family run and owned not sold out. Always excellent shoes, superb leathers, always well made and prepared to resolve issues. I have 10+ pairs of gorals and seeing as how
One of the shoes is my name sake, I kinda have to buy them and support this wonderful British firm of Polish emigres.

2025年7月22日
5つ星のうち5の評価

Worth the Wait

While it took some time for the shoes to be made, it was completely worth the wait. What I received is a pair of the the best-looking hightops I've owned, that are for more comfortable and better made than anything else I've worn before.

As someone that needs wide toe boxes in shoes, the EE last fits great for me. It didn't take very long for the leather to break in and after a few weeks of near daily wear, they are easily my most comfortable pair of shoes. I wouldn't hesitate to buy these again, but fortunately I won't have to for a good long while since they can be resoled. Thank you to the team at Goral for making such awesome shoes.

2025年6月10日

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