Received my Smugs today, got the ones available through John Lewis with CF Stead leather, much cheaper than the horween leather ones on Gorals own site. Hard to imagine horween leather being worth £10... もっと見る
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Brilliant customer service. Some small delays due to issues outside of gorals control but they went out of their way to sort it out and get the order were it needed to be
企業が回答しました
Everything was easy. Shoes came out in amazing condition and build; I've never bought an expensive pair of shoes before, only boots, so this was a new experience for sure. Pre-order lead times wouldn... もっと見る
企業が回答しました
Unreliable. Zero customer service. Late responses never followed up. Still without these pricey and paid for shoes 12 week later. No information. Promises not kept. Great pity but I do not think I cou... もっと見る
企業が回答しました
企業情報
当該企業による記述
Goral is a Sheffield-based company that designs and handcrafts high-quality shoes and sneakers using premium materials. Our shoes are stylish, comfortable, and durable, suitable for any occasion. We're committed to exceptional customer service and building long-lasting relationships with our customers. Shop with us today to experience the difference high quality craftsmanship can make.
連絡先
Goral & Son Ltd, Forum House, 35 spital hill, S4 7LD, Sheffield, 英国
- 0114 242 0641
- customerservices@goral-shoes.co.uk
- goral-shoes.co.uk
4.2
ほぼ満足
242件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 44％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Probably one of the best made and…
Probably one of the best made and comfortable boots I’ve ever worn, however I don’t like how long it took to get the boots. I ordered them for my birthday back in August and didn’t receive them till late January. I only received 3 emails updating me on the status of my boots. It was worth the wait but I honestly thought my order had forgotten about.
2025年1月15日
GORAL からの回答
Hi David, thanks for your review.
We are sorry to hear you didn't receive the best customer experience! We are a small family run business that hand-crafts each pair of footwear, so it does take time to create perfect shoes for our customers!
Email updates are sent at each stage of production, in the future please reach out to us about your order, and we will happily provide extra updates, especially on pre-orders.
My new favorites
I am very happy with my shoes. The have quickly become my favorites as they are so comfortable. Thanks a lot for understanding about the local mail service that did not deliver at first try and sending them again. Your customer service is the best.
2025年1月15日
GORAL からの回答
Hi Daniel, thank you for the positive review! We're glad we could get your shoes too you, we hope you continue to enjoy your Mellor II's.
Very nice workmanship visible on the…
Very nice workmanship visible on the shoes. Materials used are top tier.
2024年12月18日
GORAL からの回答
Thank you for the positive review! We're glad that you love your MUGGS.
Muggs 3.0
Very easy ordering with lots of help from Julia re-sizing. The boots themselves are stunning. A little tight to start with but that was expected due to the fantastic lining. Now softening up and getting better and better.
2024年12月18日
GORAL からの回答
Cheers for the kind review - we are pleased to hear that Julia could help with sizing of the MUGGS. They are worth the wearing in stage, right!
If you get any wearing them, then tag us on socials @goralfootwear. We'd love to see and share with the team.
Katie
… excellent boats very happy
Very made well boots with excellent materials very very pleased !!
2024年12月18日
GORAL からの回答
Hi Bobby, thanks for your review - we appreciate your support.
Enjoy wearing the Sharman!
Worst shoes I still didn’t get
Since you reminded me twice already to review your shoes.. well, still didn’t get them, so if there was an option to leave you with no stars at all, that’s what I’d do. Just to be clear - I placed my order on 17th of September 2024.
2025年1月8日
GORAL からの回答
I'm truly sorry to hear about the delay with your order. After reviewing the situation with the team, we found that your order was dispatched via Royal Mail on the 18th of December. Unfortunately, due to the busy holiday period, delivery times have been longer than usual. We are now actively monitoring the tracking and are hopeful that your shoes will arrive very soon - we do completely understand how frustrating this must be.
As a small, family-run business, every review means a great deal to us, and we’re confident that once your MUGGS arrive, you’ll find they were well worth the wait. With that in mind, we would be very grateful if you could reconsider the 1-star review.
This will be your 4th pair of GORAL shoes, and we genuinely hope you continue to enjoy wearing them for many years to come! Thank you so much for your understanding and patience.
Katie
Best shoes ever!
I've bought a few pairs of shoes and I have to say they are amazing shoes. The quality is great. I get looks from the shoes where ever I go. I don't think about buying any other shoes. I would like to thank Rose Anvil for the YouTube videos and bring the information about shoes up front.
2024年12月19日
GORAL からの回答
Hi Anthony, thanks so much for the support, we really appreciate it!
If you get any pictures wearing your GORAL then tag us @goralfootwear on socials. We'd love to see any share with the team.
Just received my forest green sharmen…
Just received my forest green sharmen boots and I'm giving them a 5 star review because of the quality and the way they have been made very nice colour but my only issues are they are very chunky and clumsy i find them very hard to drive my car when wairing i think maybe I should of got my original size of 11uk and not 12uk as advised if I could of seen them and tried them on before I bought i may of reconsiderd but still other than that a very nice boot
2024年12月18日
GORAL からの回答
Thank you so much for the 5-star review and your valuable feedback! I'm sorry to hear that the sizing didn't work out for you. As the SHARMAN have a chunkier sole, they can feel a bit different, especially if you're not used to shoes with a similar sole depth, which may make them harder to drive in.
If you felt the fit wasn’t quite right, we do offer a 14-day return policy, and we'd be happy to help with an exchange. In the future, we'll make sure to assist you in finding the perfect size!
Thanks again for your feedback, John.
Katie
Working through issues
Had some issues but had a really positive response from the company owner. Really great shoes for life.
2025年1月1日
自発的なレビュー
GORAL からの回答
Hi Dominic,
I’m really sorry to see the 1-star review. I’ve looked into the situation, and I can see that you’ve been in touch with my colleague, Dominik, who refunded the cost of the rebuild service and arranged a UPS label so we could receive the shoes without any issues.
Recently, we’ve encountered some delays with Royal Mail, with parcels sometimes being delivered as late as 8pm. Unfortunately, our workshop closes at 4.30pm, which has caused some challenges in receiving items in time. If we had known about the delay earlier, we would have done everything we could to ensure we received the shoes.
As a small, family-run business, we genuinely value your feedback and would be grateful if you could reconsider your 1-star review. Looking forward to sorting this for you and getting your GORAL shoes back to you as soon as we can.
All the best, Katie
Good service and very good shoes quality
2024年12月2日
GORAL からの回答
Hi, thanks so much for the support, we really appreciate it!
If you get any pictures wearing your GORAL mystery box shoes then we'd love to see any share with the team, you can tag us @goralfootwear on socials
Great shoes!
I've ordered from them multiple times by now. A pair of MUGGS, two mystery boxes and a pair of Stanley sneakers. The MUGGS and the pair of Websters from the first box are great, love them. High quality materials and construction and very comfy. The second mystery box sadly was not so great. I know, that I am taking a gamble with those, but the pair I got was very prototype like with a different construction and I did not like the design as well. The Stanleys I got are with the wild elk polo brown leather and those are stunning really. Goral shoes fit me really well and they are not only comfy but also built very durable!
2024年12月2日
GORAL からの回答
I’m sorry to see your 2-star review. The excitement of the mystery box is that it’s a surprise each time, but we completely understand that you weren’t happy with your second order.
As this is your third pair of GORAL shoes, we truly hope you’ll reconsider your 2-star review. Your feedback means a lot to us, especially as a small family-run business.
If there’s anything we can assist with in the future, please don’t hesitate to get in touch.
All the best,
Katie
Great Experience
Really like Goral shoes - have several pairs and all of them have been great!
2024年11月21日
Attention to detail is perfect
Attention to detail is perfect. However, the lead time could improve. I respect their approach to avoid waste in mass production.
2024年11月22日
Definitely worth the wait.
Definitely worth the wait.. absolutely a beautiful, well made shoe..
2024年11月20日
Worst customer experience with a so-called shoes company
Absolutely the worst experience I’ve ever had with a so-called premium shoe company. Goral took five months to get my shoes to me, and only after sending the wrong size the first time inaccurate CM sizes. Their lack of professionalism is staggering. You cannot reach management at all—no phone number, no accountability, nothing. It’s like they don’t care about their customers at all.
To add insult to injury, they completely forgot to include the two cream bottles I ordered. Instead of owning up to their mistake and fixing it, they just canceled the items without even asking me! No apology, no effort to make things right, and no offer to send them separately.
This company is a joke. Their customer service is nonexistent, their processes are a mess, and their complete disregard for customers is infuriating. I’ll never buy from Goral again, and I would strongly advise anyone else to stay far away from this disaster of a company.
2024年11月17日
自発的なレビュー
GORAL からの回答
Hello,
Many thanks for your feedback, for purchasing from us and your patience.
We are sorry that you found that the sizing was inaccurate to our size guide, but hope that the exchanged pair fits perfectly? As a made-to-order business we have a 20-25 crafting lead time for all orders, this is unfortunately the same with exchanges. We do not have instock inventory to be able to process exchanges quickly. Every pair of shoes goes through the exact same handmade process.
We hold our hands up on the mistake of not shipping your Saphir creams, these had been missed due to human error. Hopefully you agree that these were refunded quickly when we realised and you were notified with an apology by Julia in our customer service team.
I am hoping that if you love your shoes, you will review your 1 star review. These online reviews do mean a great deal to us small independent businesses, so it would be nice to get this particular review resolved. Please do let us know if there is anything we can do to rectify the situation and restore your confidence with GORAL.
We hope to speak to you soon. All the best. Katie (& team GORAL).
Loved the shoes
Loved the shoes
Fast shipping
Reasonable price for quality
Already bought another pair
2024年10月21日
GORAL からの回答
Thank you for your kind review and for choosing to shop with GORAL and for supporting our small business. If you get any pictures wearing your shoes we'd love to see - please tag us on Instagram @goralfootwear :-) Katie
GORAL からの回答
Thank you for your kind review and for choosing to shop with GORAL and for supporting our small business. If you get any pictures wearing your shoes we'd love to see - please tag us on Instagram @goralfootwear :-) Katie
GORAL からの回答
We love to hear that you are enjoying your MUGGS! Perfect warm shoe for this time of year! If you get any pictures wearing your shoes we'd love to see - please tag us on Instagram @goralfootwear :-) Katie
Excellent hand crafted shoes
Excellent, high quality shoes. The MUGGS 2.0 are an absolute winner. Most comfortable shoes I've ever worn. I just bought another pair for my dad and he loves them
2024年10月22日
GORAL からの回答
Thank you for your kind review, we are pleased that you are enjoying wearing your MUGGS, hope your dad is enjoying his shoes too!! If you get any pictures wearing your shoes we'd love to see (especially both of you wearing them together haha!) - please tag us on Instagram @goralfootwear :-) Katie
Squeeky shoe unfixed
Squeeky shoe unfixed - Shoes arrived March 2024 and liked them BUT the left shoe squeeked as I walked. I emailed them then forgot all about it as warm weather came and I didn't wear them. I received no reply.
I wore them in September and remebered they squeek and had no response so chased this up. Was told they had emailed me (copy from their CRM) but I had not received it or I would have responded. Had my IT team investigate and no email had been received.
Goral told me due to the delay they couldn't offer a repair despite the shoes clearyly have had almost zero wear. Told to put vaseline in the insole!!
Nice shoes apart from the squeek and unnaceptabley poor customer service.
Will revert to Magnani etc as their shoes (to date) have no quality issues and customer service is great.
2024年9月17日
自発的なレビュー
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