Grace Removals Group - Gold Coast レビュー 

142
•
TrustScore 5段階評価の5

4.9

23 Alex Fisher Drive, 4220 Burleigh Heads, QLD, AU

•

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5つ星のうち5の評価

First came Daniel Venables who assessed our jumbled load and got things moving so quickly. THEN What we imagined as a horrible experience in loading from a storage room to our ne... もっと見る

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5つ星のうち5の評価

Exceptional service and follow up from first contact all the way through. Daniel from Gold Coast was brilliant. Wonderful piece of mind knowing the right size truck would be sent based on an in perso... もっと見る

企業が回答しました

5つ星のうち4の評価

Grace handled my move professionally, with secure packing and great support from day one. However, their European transit partners caused delays, and one item was "lost" (likely stolen). They were unh... もっと見る

企業が回答しました

5つ星のうち5の評価

Grace Removals have been doing many packing and removing jobs for us over the past 15 years. Always professional and the staff and teams are the best we’ve ever had. Always ready to do the necessary t... もっと見る

企業が回答しました


企業情報

  1. 引越業者
  2. ・
  3. 物流業
  4. 輸送業

当該企業による記述

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


連絡先

  • 23 Alex Fisher Drive, 4220, Burleigh Heads, QLD, オーストラリア

  • 1300725991

4.9

優良

TrustScore 5段階評価の5

142件のレビュー

5つ星
4つ星
3つ星
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4.9

すべてのレビュー

(142)

過去12か月のレビュー数: 269件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

The whole experience with Grace has…

The whole experience with Grace has been great from the team that packed up to the guys that delivered. Everything was done quickly and efficiently and they were all so friendly it made what can be stressful very easy.
The guys delivering (sorry not good with names) were awesome, very friendly and it was done in super quick time and they even put my beds back together for me :)
Everything was handled with care.

2024年1月30日
自発的なレビュー
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Angela,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

The delivery guys were brilliant

The delivery guys were brilliant. Great service and done quickly. Picked up the packing materials and boxes next day. 100% recommend

2024年1月30日
自発的なレビュー
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Grant,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Moving is so much easier and trouble…

Moving is so much easier and trouble free with Grace. I have moved 3 times with Grace and have never had any issues. Very friendly and helpful. Always on time and professional.

2023年12月19日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Valued Customer,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Great service door to door!

Firstly Grace was the only company to send someone to see me and to check out everything that was being moved, their storage was also in the state I was moving to and they happily delivered some items prior to everything going into storage - everything was very easy and the 3 guys who loaded my furniture were very professional and really friendly, same goes for the guys who delivered the lounge prior to everything going into storage, couldn’t be happier with the service.

2023年11月30日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Gaelle,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Interstate move

Grace removals what a great easy experience I had with Grace removals. As it was an interstate move from NSW to Vic. What can I say is from the start of the organizing to the finish that I was amazed in such a good way. Daniel was amazing and his communication was excellent nothing was ever to much trouble including the last-minute problem we had with a car. I rang Daniel on the Friday as now the car needed to be transported as well. Daniel quickly and swiftly helped out and organized with quote and booked it in on the Friday afternoon for us. The car to be picked up the following Week. What a team of removalists that came to the property all very professional, friendly and swift. Made packing and moving as enjoyable as possible. A big thank you to Daniel and his team at Burleigh heads.
If you are in NSW/ Queensland and are moving i would defiantly recommend you give Daniel a call.
Thank you so much Daniel and team.

2023年10月31日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Karen,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Moving interstate

This was my second interstate move with Grace. Everything went extremely well. My stuff got picked up in Melbourne, stored for a month while I was looking for a new place and eventually delivered on time and without any damage. Movers were on time, polite and very careful. Very happy with the service. I've already recommended Grace to my friends

2023年11月9日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Max,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Professionalism every step of the way

I thank all the Grace Removal teams involved in coordinating, packing, driving and unloading of my precious family items. Beyond friendly, polite and professional…everyone truely cared about this interstate pickup being smooth and successful. Such great people that I could trust wholeheartedly. I’d give them more than 5 stars if I could.

2023年10月26日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Leigh,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

The whole team has been amazing

The whole team has been amazing, they are so professional and helpful nothing was too much. I would highly recommend Grace removals.

2023年10月17日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Rebecca,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Had no problems from start to finish.

Had no problems from start to finish.
Grace staff, were friendly capable people.
I highly recommend the company and would use them in the future.

2023年9月29日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Maureen,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Worry free moving

From the initial quote to the final box being unloaded the team at Grace were fantastic and professional making a 1300 km move worry free.

2023年9月11日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Kevin,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Excellent Service all round

The whole service was excellent, Nathan was very professional and knowledgeable. Michael and Dan were helpful, polite and nothing was too much to ask. The rest of the crew were fantastic too as they were efficient and professional. I had high expectations; they were met at every point during our move. I can't Thank you all for an impressive and friendly service from start to finish..

2023年9月8日
自発的なレビュー
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Trudy,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Exceptional, professional and outstanding care

Would highly recommend Daniel and team at Gold Coast and Graham and team at Adelaide.
Communication was outstanding
Attention to detail, respectful and care of goods was exceptional.
ETA within minutes provided with a change and nothing was too difficult for the team to manage

2023年9月3日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Dee,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Personal, individual approach.

Person to person contact with an individual appraisal of our needs was made in a very timely and comforting manner, with someone coming in person to our property to thoroughly assess the size of the transport vehicle and to explain how the process would take place. Boxes were dropped off to our home almost the day after so we could start packing to have plenty of time to get organised. Team of three packers arrived on the day and expertly fitted all our possessions into the container. Very happy with their capacity to carefully wrap furniture and move through each room methodically.

2023年8月10日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Izzy,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Quick, reliable and efficient…

Quick, efficient and most importantly reliable. Did the job and took the necessary care needed for special items and did the same at the other end.

2023年8月14日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Louise,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

10/10, will use again!

Graces were absolutely excellent with our move to Tasmania! They took great care with all our items and wrapped and protected them above and beyond our expectations. The team who loaded our items were the tetris kings ensuring all our items fit with ease. Could not recommend Grace's more highly! 10/10

2023年8月27日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Rebekah,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち1の評価

Horrific experience staff were lazy…

Horrific experience staff were lazy took wayyy toooo long and the job wast complete

2023年8月7日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Amber,

Thank you for getting in touch with us. We’re sorry to hear that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Hassle free moving

Grace removals provided an extremely professional and efficient service in moving me back to New Zealand from Australia. The final delivery of my shipment was also very precisely relocated in my storage facility.

2023年8月17日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Jim,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

We have moved 9 times with Grace…

We have moved 9 times with Grace Removals and every time it has been fantastic. The men are so obliging and there is great team work.

Barbara Ferguson

2023年7月18日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Barbara,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Continued exceptional service and quality

We continue to be impressed by Grace Removals and Storage on the Gold Coast. We have used their services a number of times over the last few years and have found their communication, reliability, quality and customer service to be exceptional. Highly recommend and we will continue to use them for our removal services and storage requirements. Thanks

2023年5月17日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear A Francis,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

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