Grace Removals Group - Gold Coast レビュー 

142
•
TrustScore 5段階評価の5

4.9

23 Alex Fisher Drive, 4220 Burleigh Heads, QLD, AU

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

First came Daniel Venables who assessed our jumbled load and got things moving so quickly. THEN What we imagined as a horrible experience in loading from a storage room to our ne... もっと見る

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5つ星のうち5の評価

Exceptional service and follow up from first contact all the way through. Daniel from Gold Coast was brilliant. Wonderful piece of mind knowing the right size truck would be sent based on an in perso... もっと見る

企業が回答しました

5つ星のうち4の評価

Grace handled my move professionally, with secure packing and great support from day one. However, their European transit partners caused delays, and one item was "lost" (likely stolen). They were unh... もっと見る

企業が回答しました

5つ星のうち5の評価

Grace Removals have been doing many packing and removing jobs for us over the past 15 years. Always professional and the staff and teams are the best we’ve ever had. Always ready to do the necessary t... もっと見る

企業が回答しました


企業情報

  1. 引越業者
  2. ・
  3. 物流業
  4. 輸送業

当該企業による記述

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


連絡先

  • 23 Alex Fisher Drive, 4220, Burleigh Heads, QLD, オーストラリア

  • 1300725991

4.9

優良

TrustScore 5段階評価の5

142件のレビュー

5つ星
4つ星
3つ星
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顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.9

すべてのレビュー

(142)

過去12か月のレビュー数: 269件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great communication and friendly…

Great communication and friendly service!

2023年5月15日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Bettina,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Absolutely Phenomenal...

From the initial walk-thru to get an indication of size and cost, right through to picking up all of our items, Grace Gold Coast have been phenomenal.

Not only were they spot on with their cubic metre sizing, (amazing!!!) but they provided boxes, tape, bubble wrap and packed all of our lose items into large porta robe boxes for ease of transport/unpacking.

They are a totally professional unit, super easy to work with, very accommodating and they made the whole process of moving interstate an enjoyable, easy (and stress-free) experience.

Highly recommend using Grace Removals for your move, large or small - a great bunch of guys who went over and above to make our job easy.

Thanks guys, we truly appreciate all of what you did!

2023年5月11日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Jules,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

They packed up all my possessions in…

They packed up all my possessions in boxes and nothing broke in transit. All empty boxes did get collected by a very friendly team a couple of days ago.

2023年3月23日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Joseph,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Efficient

Efficient, helpful and good communicators. Fast and friendly.

2023年3月1日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Peter,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Professional

Professional, courteous hardworking

2023年2月7日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Mark,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Excellent service!

Excellent service. I'm very impressed. The whole experience with Grace was fantastic. The whole Grace team was very professional, friendly and polite. Excellent communication and good care taken of my belongings. Thank you Matthew and Grace team.

2023年2月5日
自発的なレビュー
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Maria,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Diana,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Very professional from quote to…

Very professional from quote to packing, great communication and fast delivery to NZ. Organising storage super easy. Just a really easy, well supported and seamless process. Have used Grace before and would definitely use again

2022年12月14日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Tina,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Highly recommended

Prompt and very professional customer service. Took great care with all household goods.

2022年11月17日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Julian & Kristy,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Highly recommendable!

We have moved interstate with Grace several times over the last 30 years and they never disappoint in their excellent, highly efficient, competent, and friendly service. We have various valuable items of furniture collected over 50 years of marriage and we would not entrust them to any other removals company. Firstly, we would like to thank Aaron for his considerate scheduling arrangements. Secondly, we thank especially David, and his team, Harley, Bali, Justin and Jonathan for their careful and methodical handling of our goods. Their service was invaluable and is highly recommendable. Thank you Grace!

2022年11月24日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Monica,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Great communication by staff re

Great communication by staff re: changes from customer, delays and staff that are friendly and very experienced. In particular, Daniel Venables who did my initial quote and was my contact person from Gold Coast, was always very quick to reply to emails and make a number of changes I needed (some being my fault) without any concerns. Also, Mathew Ferrari who was in contact with me regularly about the flood and train line delays has continuously kept me informed about the progress. I feel like both these staff went over and above to help me with my move which made a potentially very stressful experience quite straightforward.

2022年11月29日
自発的なレビュー
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Dani,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Great service

All the staff at Grace were professional, courteous and respectful and I was kept informed at all times. An interstate move, including my dog, was made to feel easy and all the anxiety was taken away. Many thanks to such a great team.

2022年10月12日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Kate,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

We had a great team David and Jackson…

We had a great team David and Jackson help us with our move into a 3 story town house. Lots of stairs and a bit tricky with turning the big items. They were incredibly considerate of the property and planned how to get things around the tight corners so as not to mark the walls. They were excellent. They had great energy were very friendly and took the work in their stride. We were very grateful to have them on our team for the day. The job was completed in about 3 hours. Super quick and efficient. I can highly recommend Grace removals.

2022年10月7日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Eula,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Gold Coast to Perth move

Damien Godden and Carl Penheiro did an amazing job with the removals and I thank them for waiting for me to return home and assist them as I was running a little late

2022年10月10日
自発的なレビュー
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Jack,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Grace GC are excellent and well priced

Grace GC are excellent and well priced. Daniel provided a great service and the movers on the day were professional and polite. Much better than Crown who use contract movers and were terrible in comparison to Grace.

2022年6月10日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Joe,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

I have used Grace twice now

I have used Grace twice now
I will use them again
Prompt,efficient and quality service

2022年9月14日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear James,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

Top Job!

Good pick up. Long tern storage and delivery 3 yrs later.
Top job all round

2022年9月6日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Alan,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Moving crews were great

Moving crews were great, helpful, careful, swift and efficient. When an item was left behind when interstate delivery made, could not be more helpful to rectify the situation, and also helpful when it came to retrieving items from storage. Also, the only company I could find who insured for self packing, as opposed to removalists packing everything.

2022年8月13日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Ann,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

When only the best will do - GRACE

Once we signed the contact everything progressed like clockwork; the packing, the collection, storage, delivery to new premises and unpacking. Communication was excellent and the manners and courtesy shown by all staff was above reproach - they were like dealing with family, so friendly and approachable and after delivery they followed up to make sure we were happy and that everything was in good condition. We would highly recommend Grace and from our experience there could be none better in the business.

2022年8月6日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Raymond,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

They underpromise and over achieve

They underpromise and over achieve. Very personable service. They were always on time and very generous with last minute requests. Top company!!

2022年8月5日
Grace Removals Group - Gold Coast ロゴ

Grace Removals Group - Gold Coast からの回答

Dear Jan,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

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