Grace Removals Group - Hobart レビュー 

64
TrustScore 5段階評価の4.5

4.3

63 Greenbanks Road, 7030 Brighton, TAS, AU


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The original contact with Andrea from Grace was just great again as we have done a few moves with them. The team Ben, Jack and Julian were so professional with everything and over two days they just... もっと見る

企業が回答しました

5つ星のうち5の評価

My recent move went smoothly on both ends thanks to Grace Removals. Their customer service and removalists were efficient, helpful and friendly. Andrea from the Hobart team went above and beyond to pr... もっと見る

企業が回答しました

5つ星のうち5の評価

We were so pleased with Grace from start to finish - receiving our goods in excellent order and being advised of their transfer along the way. Great people, great value for money. We are so very ple... もっと見る

企業が回答しました

5つ星のうち5の評価

Grace provided door-to-door service, shipping an antique leadlight glass display cabinet for me from Hobart to Melbourne. They handled the piece with such care - they carefully wrapped it to protect t... もっと見る

企業が回答しました


企業情報

  1. 引越業者
  2. 物流業
  3. 輸送業

当該企業による記述

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


連絡先

  • 63 Greenbanks Road, 7030, Brighton, TAS, オーストラリア

  • 1300725991

4.3

優良

TrustScore 5段階評価の4.5

64件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(64)

過去12か月のレビュー数: 335

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Best After Care Service Ever!!!

The process in getting a quote was easy. You book in an appointment and you get a video call with one of the sales rep and you show your contents to have a more personalised quotation based on your needs compared to base on the number of rooms, therefore the price you get is more acceptable.
The guys/team who collected and delivered my items are professional, friendly and made sure all items are delivered where you want them with care.
But the best part of it all is the after care service...
You get a call from Sam Mears who make sure that you are happy with their service and if there was any issue which in my case there was (screen monitor was damaged in transit), she made sure to discussed a solution. She listened to my concerns and provided a fantastic solution and because of her, I would highly recommend Grace Removals and will consider them again. Thank you Sam!

2024年8月5日
自発的なレビュー
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Mazz,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

ABSOLUTELY FABULOUS

ABSOLUTELY FABULOUS. BEST REMOVAL COMPANY IN AUSTRALIA. The stressful moving experience is made So Easy with this wonderful group of Professionals. 10/10
Thank you Grace Removals.

2024年7月25日
自発的なレビュー
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear T. Leaf,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Super fast efficient and friendly…

Super fast efficient and friendly service.

2024年6月6日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Juliann,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Amazing Hobart Team

Scott, Kon, Ben, Hilton, Jett, Julian and even the branch manager Matt worked extremely hard to do our move. We had settlement delays in the afternoon, but they were amazing to work in the dark to get us into our new home. Grace Hobart were amazing.

2024年5月29日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Andy,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Very rapid response to initial enquiry

Very rapid response to initial enquiry. Quoted in a timely manner and responded rapidly to all queries. Move occurred on dates we requested. All staff extremely obliging, careful, and pleasant.

2024年3月19日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Heidi and Helga,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

A company that cares about its customers

Grace provided door-to-door service, shipping an antique leadlight glass display cabinet for me from Hobart to Melbourne. They handled the piece with such care - they carefully wrapped it to protect the leadlight. The gents who made the delivery were fantastic in communicating their time of arrival and were lovely to deal with. I am very happy with the service I received from Grace from beginning (quote) to end (delivery and after delivery call to check I was happy). They clearly care about their customers.

2024年3月6日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear S Cook,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

Reliable and flexible

Friendly, flexible and reliable. Have used Grace on two occasions to move interstate and both experiences have been positive. Very helpful staff willing to answer any question and even offer a free post move cardboard & packaging removal service. Would definitely use Grace again!

2024年3月13日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Drew,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Consistently reliable and efficient

Consistently Reliable

2024年1月13日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Kiki,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

First class staff

First class staff, reliable and flexible - both moving interstate and internationally.

2023年11月29日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Jonathan,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Prompt with excellent communication

Very professional, prompt, and excellent communication from the entire team both at pickup and delivery.

2023年11月5日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Nick,

We’re glad you enjoyed moving with Grace. Thank you for providing us with feedback. Be sure to let us know if there’s anything we can do to make moving with Grace an even better experience.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

From getting a quote to the removals…

From getting a quote to the removals both ends very professional ,The guys in Hobart doing our removal had a steep driveway to walk up, but no problem for them .All staff made our move a lot stressful

2023年11月3日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Ian and Karahn,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

Timely, professional and good value for money

They were responsive, professional and timely in assisting me with my international move.

2023年10月15日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Teresa,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

PROFESSIONAL SERVICE

Andrea was prompt and attentive to our requirements and did not hesitate to make adjustments as required. The crew on the day were responsive and courteous and were helpful on our day of moving.

2023年8月30日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Sammi,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

The 4 men helping us move were very…

The 4 men helping us move were very friendly, polite, hard working & worked really well as a team. Nothing was too hard for these men. They kept up the pace all day, until the last box had been delivered.

2023年8月29日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Helen,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

Shifting to New Zealand

We were made to feel very confident that our shift would be made easy for us and we received good information and advice.
The whole team were very professional and listened to our needs and wants.
We would certainly recommend to anyone shifting overseas

2023年7月31日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Gerald,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

Overall a good experience

I needed 5 pre-packed cartons and a piece of furniture moved from Hobart TAS to Perth WA. The online quoting system worked well but trying to find someone to speak to in the Hobart office was not as easy. Collection went smoothly and the items arrived in good condition in Perth on the due date. The Perth office communicated promptly to arrange delivery. Overall, good value for money.

2023年7月10日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Gail,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Furniture Uplift: Hobart,TAS to Lakes Entrance, VIC

Grace recently moved some furniture for me from Hobart, Tasmania to Lakes Entrance, Victoria. I found Grace to be easy to deal with and flexible in their processing. I received good value for money and a positive customer experience. I would be happy to go with them again.

2023年6月22日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Peter,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Pick up and delivery were on time and…

Pick up and delivery were on time and promptly executed.
All round a pleasant experience.

2023年4月30日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Patrick,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Great going Grace …

We were so pleased with Grace from start to finish - receiving our goods in excellent order and being advised of their transfer along the way. Great people, great value for money. We are so very pleased with the service and all involved and would recommend Grace for their care and attention throughout the entire experience. Wonderful work.

2023年4月5日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Lee-Anne,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

Amanda's communication is rude

Grace removals picked up my belongings quickly and were quick to organise a delivery date, were patient and one staff member Andrea had excellent communication. However another staff member I had the displeasure of interacting with called Amanda in the hobart office was incredibly rude.

2023年1月24日
Grace Removals Group - Hobart ロゴ

Grace Removals Group - Hobart からの回答

Dear Ali Baba,

Thank you for providing us with feedback. Apologies for all the inconvenience it has caused you. I will let our operations know about this. We will make sure to use this review to make moving with Grace an even better experience.

Kind regards,
Grace Customer Service

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