Grace Removals Group - Melbourneレビュー 

241
TrustScore 5段階評価の4.5

4.4

195-201 Princess Highway, 3803 Hallam, VIC, AU


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Our experience with Grace was excellent from start to finish. From the initial quotation through to the completion of the works, everything was delivered as promised and within the agreed timeframes... もっと見る

5つ星のうち5の評価

Had our movers Nick, Max and Sam move all our big items from our property in Wyndham Vale, to an hour way in Craigieburn. All three lads were firstly very polite, accommodating, ensured all our... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent service from the first visit by Nick, till final drop-off at our new home. The removal crew worked hard and fast at both ends, they were friendly, courteous and happy at all times. We contac... もっと見る

企業が回答しました

5つ星のうち5の評価

Our firm has recently undertaken an office relocation using Grace - Melbourne. We were very happy with the professionalism, helpfulness and 'can do' attitude of the crew on the day. A very big thank... もっと見る

企業が回答しました


企業情報

  1. 引越業者
  2. 物流業
  3. 輸送業

当該企業による記述

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


連絡先

  • 195-201 Princess Highway, 3803, Hallam, VIC, オーストラリア

  • 1300725991

4.4

優良

TrustScore 5段階評価の4.5

241件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(241)

過去12か月のレビュー数: 330

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Grace take the hassle out of moving and…

Grace take the hassle out of moving and provide a top quality service from end to end.

2024年12月2日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Jamie,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,u
Grace Customer Service

5つ星のうち5の評価

Very friendly service

Very friendly service and the guys did everything with care.Admin were great to deal with as well. Highly recommended.

2024年11月29日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Brett,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

The team memebers that helped me in 2…

The team memebers that helped me in 2 states of Australia. Staff are very happy, helpful and do the extra for their customers. I cannot speak highly enough of both teams in Queensland and Victoria. They made a stressful situation easier for me. I would definitely use them again if needed and would definitely recommend Grace's services to anyone i knew that was moving locally or interstate or even overseas. I have had a 10 out of 10 experience with Grace.
Thank you for making a stressful and hard situation easier for my family and I.
😄😄 happy customer here
Regards Karen

2024年11月27日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Karen,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,u
Grace Customer Service

5つ星のうち5の評価

The move from Melbourne to the Mansfield area.of the experience were…

All aspects of the experience were exceptionally well handled. The office was attentive and followed up on my concerns.
On the day of the removal Shane and Craig were professional in their approach and ensured that communication with me was excellent. I was kept informed of where they were and what the ETA would be.
Punctuality was brilliant and I could easily organise around the agreed times.
Great care was taken with my possessions as was witnessed with the loading and unloading of the truck. Furniture was carefully and secured in either blankets or plastic.
Fine communication greatly reduced my stress levels and meant that the loading and importantly, unloading process was stress free.
Delicate items like the glass cabinet and fish tank were looked after with such great care. Sometimes it is in the small things that stress levels can be reduced.
Great to see close team work and clearly this added to the seamlessness of the move.
In short I’d be happy to recommend Grace Removals and Shane and Craig in particular. As stated earlier shifting can be stressful but in this instance it was a pleasure.

2024年11月7日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Con,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

From the very first enquire everything…

From the very first enquire everything flowed smoothly.

2024年11月8日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Peter,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

From start to finish the staff were great

From start to finish the staff were great. The removalists turned up at the designated times as required at start and finish of job. I didn’t take out insurance because it was costly but they treated my items with care and no damage was done.

2024年11月8日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Keith,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

I would definitely recommend Grace for…

I would definitely recommend Grace for your interstate move!

2024年11月2日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Monica,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

From start to finish the team were so…

From start to finish the team were so helpful, would use again as a first preference, thank-you

2024年10月31日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Gayle,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Amazing

I found grace removals amazing they where fantastic in Melbourne and then again on the Gold Coast

2024年10月24日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Suzanne,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Did not have any trouble all was…

Did not have any trouble all was friendly and on time.

2024年10月12日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Lena,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

easy process

easy process, helpful reasonable price, we had all of our house in storage for two years, everything went well

2024年10月10日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Sab,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち1の評価

$10000 of specialist clothing is…

$10000 of specialist clothing is missing , my bike frame is cracked, disc wheel cracked, painting smashed, clock missing. I have invoices for the clothing, bike and wheels and the insurance company want to me to rewrite them all out on an excel spreadsheet that i cant access . If grace did this for me as part of the service as it is ALL THEIR FAULT. Then it would be a five star review, but as is im heartbroken and devastated that my paracycling kit is lost and bike broken. If id known theyd lose $10-12000 of kit that ive worked hard for for the last 7years and won championships in i would have taken it on the plane and paid excess . I have no income with my disabilities and im now left struggling with a traumatic brain injury trying to deal with the insurance company . Grace should do that as its their fault not me , i should not have my ptsd and anxiety trying to cope with it and be in tears all the time.

2024年9月13日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Hi Julie,

Thank you for rating us. We take our customer service very seriously, so we’d like to apologize that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

A1Removalists

Moving is a stressful experience, but Grace made it easy for me. Their meticulous, professional approach meant that the whole experience was really smooth.
I'm very pleased I went with them – they were worth every cent.

2024年10月4日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Richard,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Move from Victoria to Tasmania


All goods arrived in excellent condition, on schedule.People were friendly and helpful.

2024年9月28日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Ron,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Professional and responsive

Whilst the initial quote was more expensive, and I initially selected another removal company, I was always treated with respect and professionalism and with better processes ( documentation, insurance and responsiveness ), I finally went with Grace. I have used this company previously and I am very satisfied with the experience, specifically on this occasion ( a complicated interstate move). Highly recommended.

2024年8月28日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Gege,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Easy and smooth move

communication before the delivery was excellent with all questions answered fast. Delivery timeframe confirmed the day before and they turned up right ontime. The guys very professional, polite and friendly as well as being efficient. Follow up from a manager a few days later to check if all went well which was a nice tough. Was a very smooth move and a great experience

2024年8月29日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Geoffrey,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち1の評価

Worst experience

Worst experience. Jody is very good at doing a sales pitch but results are not up to standard

2024年9月3日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Hi Arvin,

Thank you for rating us. We take our customer service very seriously, so we’d like to apologize that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Really helpful service from Grace…

Really helpful service from Grace storage in Melbourne. Have had my goods stored for 8 years and everything was delivered to country NSW in excellent order.

Thank you Grace!

2024年8月30日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Lisa,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Very professional and excellent service…

Very professional and excellent service standards by everyone involved. Would definitely recommend and would use them again if moving. I moved a big house full of furniture and goods interstate everything arrived and in good condition. All the staff were friendly, hardworking and respectful whether in Melbourne pick up or Newcastle drop off.

2024年8月28日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Denise,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

BRILLIANT - EXCELLENT

The was all the staff I dealt with made it as easy as possible. Its a very stressful time and the staff are very aware of this and are there to help you every step of the way without constantly calling you. From office staff to the removalists in both Melbourne and Perth

2024年8月13日
Grace Removals Group - Melbourne ロゴ

Grace Removals Group - Melbourne からの回答

Dear Michelle,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報