Grace Removals Group - Perth レビュー 

340
•
TrustScore 5段階評価の5

4.8

236 Berkshire Road, 6058 Forrestfield,, WA, AU

•

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5つ星のうち5の評価

Great from delivery through collection of packing materials (we moved from overseas, so they were our local contact at delivery, Grace Perth) Delivery team moved through everything in no time and wi... もっと見る

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5つ星のうち3の評価

Personally we had a stressful experience with Grace. Our movers arrived mid-day as they had a delivery before us. Grace lacked communication. Our move was an all day move, and we still spent driving... もっと見る

企業が回答しました

5つ星のうち5の評価

Atul and his team did a fantastic job with our move. They followed all instructions carefully and handled what was a very large move with professionalism and efficiency. We were especially impres... もっと見る

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5つ星のうち5の評価

We downsized from a large home to an apartment over a four day period (2 days packing, 1 very long day moving things to our apartment and 1 day moving things to our storage unit.) There were unforesee... もっと見る

企業が回答しました


企業情報

  1. 引越業者
  2. ・
  3. 物流業
  4. 輸送業

当該企業による記述

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


連絡先

  • 236 Berkshire Road, 6058, Forrestfield,, WA, オーストラリア

  • 1300725991

4.8

優良

TrustScore 5段階評価の5

340件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.8

すべてのレビュー

(340)

過去12か月のレビュー数: 269件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Grace team

Grace team, especially Ruei and Jake did an amazing job delivering our furniture to our new home. Thanks

2026年3月10日
自発的なレビュー
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Behnoud,

Thank you for choosing Grace and leaving a review. We're glad to hear that you had a good experience, and we look forward to seeing you again soon.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

I received my goods on time and in…

I received my goods on time and in excellent condition. I highly recommend Grace Removal Service for their reliable and efficient service.

2026年2月19日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Pema,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Smooth process from “go to whoa”…

Smooth process from “go to whoa” including office, coordinator & moving teams
Friendly and efficient.

2026年2月16日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Asha,

We're delighted to see that you enjoyed your experience with us! Thank you for leaving us a rating.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

The whole experience was super

The whole experience was super, you kept me up to date and arrival times bothfor loading and unloading and all your staff were exceptional.
Very professional and I won't hesitate to recommend your business to others.
Thankyou

2026年2月4日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Lorraine,

Thank you for using Grace. We’re glad you enjoyed your experience with us. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Excellent service

We moved from Perth to Sydney & Grace were brilliant. Good communication, careful packing & unpacking. They met the nominated deliver timeframes too.
Annoy speak highly enough of the Perth & Sydney teams & would absolutely recommend Grace.

2026年2月2日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Megan,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Dieter,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

It was great to have such a reliable…

It was great to have such a reliable Company. Helpful workers

2025年12月13日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Val,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Moving interstate with Grace Removalsn sending there…

Grace were prompt in sending there person out to take note of all my goods to be moved &helpfull in advice for packing.Also it was no problem for the office staff to answer any question's I rang to ask.They all are very nice.It was the second time I had gone with Grace removal's &would highly recommend them.

2025年10月9日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Julie,

We're happy to hear that you had a positive experience. We appreciate your kind words regarding the team's service. Thank you for your positive feedback!

Kind Regards,
Grace Customer Service

5つ星のうち1の評価

The worst company out there

The worst company out there. They did not load everything initially as they had issues with their crew. As a result there was an overflow which we had to pay additional for and when the overflow arrived not all items were loaded. I have relocated before and this time it was terrible! Quick to take your money but fail to deliver a service. Wrote a letter of complaint 2 months ago and no further response. Be careful, I suggest trying a different removalist.

2025年9月18日
自発的なレビュー
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Nico,

We’re sorry to hear your recent move didn’t go as planned. Our team would like to follow up. Could you please forward your preferred contact details and your reference number to customerservice@grace.com.au?

Kind regards,
Grace Customer Service

5つ星のうち1の評価

To avoid if you can…

The sales representative was very attentive until the contract was signed, but then we never heard from him again. He convinced us to sell a significant number of items, despite there being ample space remaining in the container.
On moving day, it came to light that Crown and Grace are one and the same company, which means they have almost the monopoly on international removals in Perth!
The removal team displayed a regrettable lack of courtesy and took items that we had explicitly indicated were not part of our belongings. It has come to our attention that the coffee table was not protected with adequate care, resulting in its legs becoming damaged and broken. Some paintings had damaged frames, as did some furniture and a sculpture...
The box protecting our totem pole was broken...
The shelves, which we dismantled and organised together, were packed into several boxes without any prior notification on the boxes. (shelves in boxes for kitchenware...)
To summarise, I would like to state that I do not recommend your overpriced services, given the result.

2025年9月18日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Thomas,

Thank you for getting in touch with us. We take our customer service very seriously so we’d like to apologise that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.


Kind regards,
Grace Customer Service

5つ星のうち5の評価

I am incredibily grateful to Grace!

I am incredibily grateful for the service provided by Grace Removalists. They were professional, friendly and went above and beyond to look after me and my belongings. My family and I will always use Grace Removalists in the future - I cannot recommend them enough.

2025年9月10日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Philippa,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Atul Anky Mattias

Atul Anky Mattias, moved our furniture to Two Rocks. I cannot thank them enough for the care and professionalism they all conducted today. All 3 went out of their way to make our experience very easy. Cannot praise and thank them enough.

2025年9月1日
自発的なレビュー
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Janette,

Thank you for your kind words. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Couldn't have had a better experience

Couldn't have had a better experience, very professional and courteous

2025年8月25日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Bradley,

Thank you for using Grace. We’re glad you enjoyed your experience with us. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Fantastic team

Fantastic team Atul and Mat and the team that packed our stuff before the move.
Quick, efficient and professional service.

Will use again

2025年8月22日
自発的なレビュー
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Mahesh,

We appreciate your positive feedback and are grateful for the rating! We hope to have the pleasure of serving you again soon.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Marion

Very quick response to my inquiring, I approached 3 other carriers and Kellie Nairn at Grace was so efficient and helpful. And the cost was excellent - mind you I'd have paid more just for such efficiency.
The delivery men were also top notch.
I will use Grace again, repeatedly. Vast thanks!

2025年8月7日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Marion,

Thank you for taking the time to leave us a great rating! We're thrilled to hear that you had a positive experience with our business.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Most impressed and grateful

16 boxes of personal belongings packed in Perth in April arrived securely in Phuket in August. My friend is extremely happy to have her belongings back and we both are most impressed with Grace shipping.

2025年8月13日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Frank,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Grace Team delivered our Shipment

Grace Team delivered our Shipment. We were very impressed for the professionalism and skills Grace team demonstrated led by SEAN. They handled our boxes and all items very carefully and gently. They set our bedroom furnitures and dining table nicely. All team members were very pleasant and professional.

2025年8月4日
自発的なレビュー
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Anis,

Thank you for choosing Grace and leaving a review. We're glad to hear that you had a good experience, and we look forward to seeing you again soon.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Grace Removals Delivered

The Moving consultant in Perth, Jessica Theseira, worked hard to accommodate my requests and I am grateful for her prompt responses each time I had a query. On Uplift day in Perth, I was mortified when I saw the heavy cross trainer machine sitting on top of 2 levels of boxes in the container; I understand everything had to be packed tightly in the container for the train ride. I am glad I had bubble-wrapped all my glassware and placed them inside empty pots and boxes for double protection. In addition, I had compacted the stuff in the boxes, filling any space with cushions/crushed paper and ensured each box was filled to the brim. My furniture & boxes were delivered to my apartment exactly 3 weeks from collection. The delivery men in Melbourne, Jimmy and Richard, were cheerful and friendly, despite having to walk so much more to my 3rd floor apartment. Several of my boxes looked crushed at the corners, but nothing inside was broken. However, I couldn't find some clothes, can't remember where I had packed them. Nevertheless, I feel it is an overall positive experience for me with Grace Removals.

2025年8月10日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Sandy,

We appreciate your positive feedback. We are happy that the consultant accommodated your requests and responded promptly. We're also glad the delivery team was cheerful and friendly. We've noted your comments about the packing and missing items, and we'll review our processes. Thank you for sharing your experience.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

The pack up crew were excellent

The pack up crew were excellent. When the furniture was delivered the crew were great. Every thing was put in the right rooms. Beds were put together and washing machine was set. All up the service was fantastic.

2025年8月7日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答


Dear Kristin,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

The whole process was easy

The whole process was easy, the whole staff were very friendly and professional in our dealing. Nothing that we raised during the process was too hard or difficult for Grace to sort and give us timely feedback. Would be very willing to recommend Grace to any one wanting a top level company to deal with with.

2025年8月5日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Murray,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

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