Grace Removals Group - Perth レビュー 

340
•
TrustScore 5段階評価の5

4.8

236 Berkshire Road, 6058 Forrestfield,, WA, AU

•

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5つ星のうち5の評価

Great from delivery through collection of packing materials (we moved from overseas, so they were our local contact at delivery, Grace Perth) Delivery team moved through everything in no time and wi... もっと見る

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5つ星のうち3の評価

Personally we had a stressful experience with Grace. Our movers arrived mid-day as they had a delivery before us. Grace lacked communication. Our move was an all day move, and we still spent driving... もっと見る

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5つ星のうち5の評価

Atul and his team did a fantastic job with our move. They followed all instructions carefully and handled what was a very large move with professionalism and efficiency. We were especially impres... もっと見る

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5つ星のうち5の評価

We downsized from a large home to an apartment over a four day period (2 days packing, 1 very long day moving things to our apartment and 1 day moving things to our storage unit.) There were unforesee... もっと見る

企業が回答しました


企業情報

  1. 引越業者
  2. ・
  3. 物流業
  4. 輸送業

当該企業による記述

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


連絡先

  • 236 Berkshire Road, 6058, Forrestfield,, WA, オーストラリア

  • 1300725991

4.8

優良

TrustScore 5段階評価の5

340件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.8

すべてのレビュー

(340)

過去12か月のレビュー数: 269件

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5つ星のうち5の評価

Second time we have used Grace Removals…

Second time we have used Grace Removals and once again a great service.
Reasonably priced, communication great and the team at the house were so friendly and helpful
Keep up the great work

2024年5月25日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Delano,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

Grace team on the Sunshine Coast were…

Grace team on the Sunshine Coast were very helpful and easy to deal with.
My main issue is with the high cost of insurance that really increases the cost of the move and the inability to have a low value basic cover.
Their labels were very hard to remove, they stick on to every thing. I had the their team pack every box and did an amazing job with no issues l think they must have used a complete forest with the amount of paper used. All the furniture was also in plastic wrap. The Perth team were also very good and unloaded my goods with no major issues. Their team kept in contact throughout the process and will be collecting their boxes and packaging materials when requested.
I would be happy to use them in the future.

2024年5月23日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Graham,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Outstanding service all round.

Outstanding service all round.

2024年5月12日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Walter and Rene,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Amazing service. Can’t fault Grace

From quoting, to packing to unpacking, we can’t fault Grace at all. Daniel was expectational - very professional, helpful and had great communication. The 3 guys who loaded our container were amazing. They worked so hard and were very friendly. Same with the 2 guys on the other end. Lovely, up for a chat and were so understanding with 2 kids running around (they even ended up playing tag!) We would definitely use Grace again and will be recommending to friends and family. Thanks again

2024年5月8日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Erin,

We’re glad you enjoyed moving with Grace. Thank you for providing us with feedback. Be sure to let us know if there’s anything we can do to make moving with Grace an even better experience.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

It was just easy for me to sit back n…

It was just easy for me to sit back n let your staff handle it all. They were very professional and quick n thorough. Couldn't have asked for a better crew even though 1 of them had problems with his phone dud to Optus outage!!

2024年5月2日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Dianne,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

5つ星のうち3の評価

People good, be careful about the quote

The subcontractors were good people. Effective and efficient.

I suggest you seek absolute clarity of what you have been quoted. Specifically how many people will turn up and for how long. I was quoted 18 hours, paid 18 hours and only received 12 hours. This is a massive profit margin and Grace wouldn’t budge because it was a ‘fixed quote’, and then they said it was about the cubic metres. I felt ripped off.

2024年2月19日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Sam,

Thank you for taking the time to review our service. We appreciate your feedback.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Great moving with Grace

Our team of Carl, Winton and Liam were great! They were professional and nothing was too much trouble. I will be recommending Grace to family and friends.

2024年4月10日
自発的なレビュー
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Natalie,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Fast and cheap price

Fast, professional service and very cheap price compared to other companies. I have moved house many times and this is the first time I have been surprised by the professionalism and enthusiasm of this Grace company.
Thank you Grace Removal team. Choose Grace Removal and you won't have to worry about anything

2024年4月3日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Lan Mai,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Move from Perth to Brisbane

Move from Perth to Brisbane was impeccable and hassle-free at both ends. Both managers and movers were very professional, courteous and friendly.

2024年3月29日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear NARAYANASWAMY,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Perth to Adelaide

Quick, efficient and professional. Made our move from Perth to Adelaide easy. Would use again. 10/10

2024年3月19日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Richard,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

Highly recommend

The move from Perth in Australia to Trieste in Italy went very smoothly thanks to Grace removal. From the start to the end organisation was easy and communication was very efficient. All the content of the container arrived in good order. We definitely would recommend Grace for a relocation and would use it again.

2024年2月13日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Monika,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

I would highly recommend Grace for not…

I would highly recommend Grace for not only being promp & pleasant when I was getting a quote from Newcastle NSW, right down to packing up and more so the delivery, so prompt & nothing was a problem & they went beyond what they had to do on such a very very hot day.

2024年2月1日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Suzzane,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち2の評価

Disappointing Experience

Initial involvement with Grace sales consultant was very professional - She was very helpful and flexible - but all downhill from there. On the day of pickup, removal staff were rude, unprofessional and careless with my belongings. On arrival at my destination, boxes were squashed and ripped. Very disappointed with the whole experience. I would not recommend this company.

2024年1月13日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Heather,

Thank you for getting in touch with us. We’re sorry to hear that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and Grace representative will be in touch with you to follow up.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Only good

Only good. No effort too much and no breakages.

2024年1月5日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Stella,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Brilliant Experience

Wow such a brilliant experience with our uplift! Kerry was so helpful communicating with us about our booking. Jordan packed all our items and he was fast and fantastic. Then James and Unjah came and collected our belongings and they were amazing! They worked so hard and were super helpful with the whole process. Ensuring we filled our allocated space helping us pack extra items. I cannot rate them more highly. Thank you so much for your amazing work ethic and customer service could not recommend them more highly.
Thank you so much!
Amy & Errol

2024年1月4日
自発的なレビュー
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Amy,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

We moved from Australia to France in…

We moved from Australia to France in July. The packing team was incredibly efficient and professional. All our items arrived safely including a 55 inches TV! The delivery team in France was on time and also incredibly efficient and professional. No hesitation in recommending Grace.

2023年7月15日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Christophe and Madeleine,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Friendly service all the way with GRACE REMOVALS

Fantastic services given by all concerned
Right from the first phone call to the very and with the friendly, jovial delivery guys
THANK YOU FOR A FABULOUS SERVICE

2023年11月29日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Wendy,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

We had excellent service from Grace…

We had excellent service from Grace Removals. All calls were answered or returned and questions answered. We were consistently kept in the loop. Our stuff arrived as planned. Highly recommended.

2023年12月7日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Annarosa,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Catherine,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Perth To Geelong, No Stress

This was my second load household goods from Perth to Geelong. The freight schedule was fantastic and also pick up and delivery was wonderful. Everything was stress free from consultation, quotes and communication with Grace staff, whom were ways ready to help and polite. I most certainly recommend this company to move you.

2023年11月3日
Grace Removals Group - Perth ロゴ

Grace Removals Group - Perth からの回答

Dear Ada,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

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