Gracewearlondon レビュー 14

I was unable to click zero stars for this company, but as per the reviews below, it is an absolute sham.
I ordered 2 items, one arrived as the wrong item, the other defective and different to the image.

Communication has been shocking. They keep going on about referring my case to an "internal team" but this is yet another delay tactics and everything they have said is all lies.
They are also now using AI for all communications, but seem to think that now they have assigned a made up name to the bottom of their emails, that this in some way makes it look like they are taking it more seriously.

Trading standards website deals with our UK based claims and disputes from what I now understand, so I will raise a Section 75 with my bank to reclaim my money. I will also report this to Police Scotland.

Do not go near this company. All the reviews below are absolutely correct as regards their concerns and complaints. The sham of a company misleadingly suggests to be based in London, but that couldnt be further from the truth.

I will take this as far as I can until I get my money back.

Do not vo near them and make sure you report every single concern. If in doubt about anything to do with Gracewear "London"...you will be 100% correct. Trust your instincts and these reviews!

Those process began on 19th March when they took my money, and I will keep fighting until I get it back.

Avoid Gracewear London at all costs. My order took over 20 days to arrive and turned up far too late for the event I purchased it for. When I tried to exercise my right to a full refund, the company first attempted to offer me 10%, then 15% then 20% back to keep the item instead of honouring a proper return.

After rejecting this, they provided a return address in China, despite on the website, heavily implying products are shipped from UK or Netherlands warehouses. The return cost would be over £45 for an item worth around £100, which is completely unreasonable and clearly designed to put customers off returning goods.

I haven’t even opened the packaging, so I can’t comment on the quality of the garment itself, but the customer experience has been shocking from start to finish. In my opinion, this business is misleading consumers with its returns process and delivery expectations.

Thankfully I paid by credit card and will now be pursuing a Section 75 claim. Please think twice before ordering from this company.

This site is a scam . I’ve ordered jumpsuit and was send something like boiler suit , absolutely disappointed. I could not get refund they offered me keep the item and 20% money back as to send back the item would cost double , and I never received my refund as agreed . Complete scam I definitely don’t recommend to order anything at all big big scammers . China cheap clothes

Absolutely horrible quality, looks more like pjs then a suit. Waited so long to be shipped for China just for the size to come to small. Horrible company don't ever buy

Another scam pop company who are based in China. They advertise 30 day returns. They have a warehouse address in London, they are called Gracewear London. I ordered 2 dresses for size and would need to return 1 of them. The are in Asia and are scamming us. These types of Companies really need to policed more. They are are ripping us off. I was also offered 30% off to keep it. The dress is awful anyway why would i want 2 of them? They are robbers and i cannot help but wish bad karma on them. The Government really need to step up and stop all this. Its a growing situation.

Ive just created a petition to make a stand against these pop up rip off merchants on change. Title is 'demand tougher policing of foreign companies trading in the UK'.

I really begrudge having to give a star to write a review and I could absolutely kick myself i didn't check this company reviews they lie it's all from China I ordered a faux leather jacket its awful the arms would fit an orangutan its so bad you cannot even write a review on there webpage it took forever to arrive supposedly coming from there London warehouse the one they imagine they have in there head..I know it's going to cost half the price of the jacket to send it back my advice to anyone is DO NOT ORDER FROM THESE THEIVES,ROBBERS I am fuming that I have fell for it i would have been better donating to a charity not the Chinese charity that steals of people

This company is shocking. I will never order from them again. I would give zero stars if I could.
I received a wrong item after a few weeks. they said they would investigate and they have come back saying the right parcel has been delivered.
When I asked for photographic evidence they sent the original delivery photo which was the wrong parcel.
Now they are saying I entered the wrong address so the parcel went elsewhere. This is completely untrue as the parcel came to my address in the first place.
The first few emails were polite, now they are very unprofessional and rude.

I would strongly advise others to think twice before ordering from this company.

I ordered two dresses and waited nearly four weeks for delivery, despite being given a much shorter expected timeframe. When the items finally arrived, the quality was very disappointing and they did not match the description or standard I expected.

When I contacted customer service, they delayed the process by asking for multiple photos before even allowing a return, and did not provide a clear or straightforward returns process. I also had to chase responses, and my concerns were not properly addressed.

Overall, this has been a frustrating experience — poor quality products, long delivery times, and unhelpful customer service.

I am now having to pursue a refund through formal channels, which should not be necessary for a straightforward return.

I would not recommend.

Total scam. They operate from China and are very misleading. Ordered jacket, was rubbish, being asked to return to Asia. Avoid!!!

I'd rather give this company zero stars.

Do not give them your business. They are a disgrace.

I ordered a coat too. It was awful and nothing like the photo or description.
They wanted ME to pay to return it to CHINA.

The coat cost £48.99. The cost of posting it to CHINA was going to be £27!

I have sent them emails letting them know how I feel.

Last email back offered me 30% refund.
Not good enough. Where are the Trading Standards Officers who are supposed to protect us.

Disgusted
Aberdeen.

Trying to chase my item, emailed 4 days ago and nothing and mobile phone number to contact. Claims send items direct from UK but most of it comes from China.

Dresses I ordered were OK but nowhere near as nice the pictures . Definitely way overpriced for the quality.
Would not use again or recommend

Not based in the UK. I ordered a trench coat in size 16. It took 3 weeks to arrive. It looked nothing like the photos and was such poor quality and would have fitted a child. When I complained and asked to return it I was told to ship it to a wearhouse in Asia at my expense or have a 5% refund. I had to battle and after weeks was offered 25% which not ok but I was so fed up I took it and I'm still waiting for the refund. Please avoid this company at all costs. It's a SCAM!

The company is not uk based, it will take 2 weeks to arrive às it comes from china. The colour and design it will not match and gracewear London will try and bully you to accepts part of the refund to cover return shipping costs. Or keep the dress and have 15% of the refund. The dress is not wearable and when you try to click on what you order it will not show up after you receive the item.