Grain レビュー 

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2021年12月29日

Thank you for leaving us such a kind review, Ben! We love knowing that your table will be there through the upcoming years, to be enjoyed with whoever sits around it. We are also very pleased to hear that you have had a great experience with us throughout. We hope that you know it doesn't end here, and if there is ever anything you need, please give us a call or email any time. Best wishes, Team Grain :)

Grain からの回答

2021年12月10日

Thank you for leaving us feedback, Emma. We really appreciate your honesty, and situations such as this are always learning curves for us. We are so sorry that we didn't get things right the first time around, and we are looking forward to the new legs reaching you, so you can enjoy your desk at last! We would love to hear from you once the new set has arrived, and if you need anything meanwhile, do let us know. Best wishes, Grain Team :)

Grain からの回答

2021年12月10日

Hi Gavin! Thank you for your kind review. We are pleased that you're enjoying your table, despite the small hurdle during its build. If you ever notice anything a little off with the alignment, please let us know, as we would love to take a look. We are also very grateful for your feedback regarding our email updates. This is something we are working on improving, and hearing your thoughts is super useful! :) We hope that you have a wonderful Christmas. We are sure that this will be one of many that includes your new table. Best wishes, Team Grain :)

Grain からの回答

2021年12月9日

Hi Helen! :) Thank you so much for your lovely review. We are so pleased that you chose us to make your new desk for you, and that you managed to build everything easily. I know that we've already given you some care instructions, but you know where we are if you ever need anything else! Best wishes, Team Grain :)

Grain からの回答

2021年12月8日

Thank you for leaving us such a kind review, Alex! We are glad to hear that you're loving your new furniture, and it's being put to good use. Please let us know if we can help with anything else in future. Best wishes, Team Grain :)

Grain からの回答

2021年12月8日

Thank you for the lovely review! Everything we design is built to last, so you can enjoy it year after year, in all it's glory. We are very glad that you felt informed throughout production, and of course if you have any questions in future, we are only a phone call away. Best wishes, Team Grain :)

Grain からの回答

2021年12月8日

It's lovely to hear that your table as led to smiles all around, Nicholas. That is exactly what we are all about - making sustainable furniture to be enjoyed with all of your favourite people. It's also great to hear that your Powder top has settled in well to your kitchen. We think it gives the perfect amount of colour without feeling too overpowering, and it sounds like it's doing just that. We wish you all the best with hosting on Christmas Day. Make sure you give yourself time for a mince pie and a breather! Best wishes, Team Grain :)

Grain からの回答

2021年12月8日

We are never just being biased when we say how gorgeous our Brenin Desks are! We knew that you'd agree! ;) Thank you so much for leaving us such a kind review, Harry. It's great to hear that you're loving the quality of our materials. Our team have all worked hard to make sure that they stand the test of time - and look absolutely amazing in the process! If you have any questions at all in future, please give us a call or an email any time. Best wishes, Grain Team :)

Grain からの回答

2021年12月8日

Thank you for leaving us such a wonderful review, Mary. It's great to know that constructing your tables was simple, so they could be immediately enjoyed! Hopefully we can hear from you again soon to see how they're settling in. Best wishes, Grain Team :)

Grain からの回答

2021年12月8日 に更新

I am sorry to hear that your Grain experience has been less than satisfactory, Lisa. Your journey with us has given us food for thought on how we intend to improve our transparency with our customers, regarding the nature of our materials.

The dents come from the natural texture of the oak beneath our lino. The visibility of this can vary from sheet-to-sheet of oak, and this can occasionally not meet our customer's expectations. This is what we are all going to work hard on making more apparent to our customers, as we want to highlight the difference between natural markings and man-made defects.

We are sorry that the change to our sizing has thrown an extra spanner in the works within this situation. 'Customised to the centimetre' has been a part of our offering since the beginning of Grain. However, over time we've found that we can do a better job for the customer and the planet by taking the hard, but responsible approach.

Through the last 6 months of research we've found that there are patterns in the furniture sizes people order. Because of this, we realised that we can provide more value to our customers by offering size variability, based on how people interact with their furniture. Giving the right amount of options, rather than too many.

Having nearly 42,000 possible combinations available in just one product as we did before means it's difficult for us to always be efficient when it comes to how we plan for waste. By reducing this number we can ensure the new sizes we offer will enable us to plan optimal material efficiency to make the most of each sheet of wood and minimise waste.

We really hope that your table continues to be put to good use, for many years to come. If there is any more that we can do to help, or if you have any questions, please let us know.

Best wishes,

Grain Team :)

Grain からの回答

2021年12月8日

Thank you for such a glowing review, Steve! We are so pleased to hear that we seem to have ticked all your boxes, and that your new furniture is making itself at home. If you have any questions in future, call us any time! Best wishes, Grain Team :)

Grain からの回答

2021年12月8日

Thank you so much for your patience while we resolved the issues leading up to your delivery. It means the world that you gave us the chance to put things right, and that it all paid off in the end. It's lovely to hear that you appreciate our packaging as much as we do, and the little touches such as our hardware parcels. Sometimes it's the small things that make all the difference! We hope that you enjoy your table for many years to come, and if there is anything you ever need, please let us know. Best wishes, Grain Team :)

Grain からの回答

2021年11月19日

We are so pleased that you love your table, Angela! It was a pleasure to get everything sorted for you, and to chat with you along the way. If you ever have any questions or fancy a catch up, please call or email us any time! Best wishes, Grain Team :)

Grain からの回答

2021年11月18日

Hi Dottie! Thank you for giving us such a lovely review. After a very long wait, it really is the best news to hear that you're happy with your tables. We hope that they provide a surface for a lifetime of cups of tea, perhaps a sturdy perch for a plant, or to just simply be there for you to enjoy, as they are. Best wishes, Grain Team :)

Grain からの回答

2021年11月16日

Hi Sally! Thank you for your review. We are very pleased that your tables have reached you at last, and that the high quality of the oak hasn't gone unnoticed. We are always in awe of the uniqueness of each table's grain! It means a lot to us that you stuck by us throughout our delayed lead time, as we know it really was a long time to ask you to wait. We'd love to hear how your tables settle in, so hopefully we can catch up with you soon :) Best wishes, Grain Team

Grain からの回答

2021年11月16日

Thank you so much for taking the time to leave us such a wonderful review! It makes us very happy to know that your tables are making themselves at home, and that you love them as much as we do. Best wishes, Grain Team :)

Grain からの回答

2021年11月12日

Hi Ruth! Thank you for taking the time to leave us a lovely review, and your kind words. We are so happy to hear that you are loving them, and we just wanted to thank you again for your patience during these delays. Best wishes, Grain Team

Grain からの回答

2021年11月12日

Hello Elizabeth, thank you so much for your review! We really appreciate your honest and helpful feedback. We are pleased to say that we have looked into this internally, and will be working on this from now on in regards to our nested side tables. We hope they are settling in perfectly to their new home! Best wishes, Grain Team

Grain からの回答

2021年11月5日

Thank you for such a kind review, Richard. We are so happy to hear that your Nested Side Tables have made themselves at home, and you love them as much as we do! It means a lot to us that you have commented on the quality of our craftmanship, as our workshop team work tirelessly to maintain this. We will make sure we pass this on to everyone! Best wishes, Team Grain.

Grain からの回答

2021年11月5日

Thank you for taking the time to leave us such a wonderful review! It makes our day to know that you are happy with your new furniture, despite a hiccup along the way. We are very grateful that you allowed us to put things right! Hopefully we can hear from you soon to see how everything is settling in :) Best wishes, Grain Team