As I had never used your site before I thought I would purchase a low-risk item and see how the experience was. Upon winning the item and paying the invoice, I contacted the preferred freight agent to... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
What a palaver. All I wanted to do was buy some wine. An hour later after trying to follow the most ambiguous and circular instructions I finally got an account (which I don't want) and your ordering... もっと見る
企業が回答しました
I was looking for a particular imported wine and found it on Grays. It was a very competitive price and even with shipping was cheaper than I could find anywhere else. Located the stock on the Gray'... もっと見る
企業が回答しました
I live in Darwin and purchased wine at your auction, I was then told that because the NT has some restrictions that Grays couldn't send the wine, BUT for an extra cost you could. (PLEASE EXPLAIN THAT... もっと見る
企業情報
当該企業による記述
Unlocking Value for Buyers & Sellers. Grays is the largest industrial, auto and commercial eCommerce business in Australasia, offering a huge range of industrial, auto, consumer and commercial goods, direct from manufacturers and distributors. We offer our buyers great value and convenience and our vendors an efficient sales channel to unlock value from their assets. Our online selling platform and commitment to first-class customer service mean you can trust us to make buying and selling easy, efficient, fair and transparent.
Why Not Sell With Grays
当該企業による記述
- Make money selling on Grays by reaching over 3 million shoppers on the marketplace.
- With over 3 million Aussie shoppers and 3,227 assets sold every day on Grays, you can be confident that we’ll get you the best price for your asset. We’re proud to be Australian owned and operated and our friendly team of experts look forward to hearing from you.
連絡先
Nationwide, オーストラリア
- feedback@grays.com.au
- grays.com
Become a Seller on Grays!
3.6
まあまあ
1127件のレビュー
ネガティブなレビューの 75％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Smooth car pick-up at Grays
Smooth car pick-up on Tuesday at Grays. Lochie was outstanding, clear communication, right on time, and super helpful with the paperwork. Made the whole process effortless. Thanks, Lochie!
2025年9月23日
自発的なレビュー
Grays からの回答
Hi Hari, so great to read your review. Will be sharing with Lochie's manager so that he can be congratulated on his great service'🤩👍
Grays からの回答
Hi Peter, thank you for your review, and hoping the communication was good😊 Please feel free to reach out if any issues. You can reach me at feedback@grays.com.au
Easy to uEasy to use auction systemse auction system
Easy to use auction system, Bought a car, exactly as described in the auction
2025年9月23日
自発的なレビュー
Grays からの回答
Great to hear! Thank you for sharing😊
Quick delivery and good price for a…
Quick delivery and good price for a good quality wine
2025年9月19日
自発的なレビュー
Grays からの回答
Hi Mark, really pleased you enjoyed the experience😊
My second go with Grays
My second go with Grays, I found Kimmy was fantastic. The transaction was smooth and painless.
2025年9月19日
自発的なレビュー
Grays からの回答
Thanks Gricel, I have shared with management so it can be acknowledged😍
Grays からの回答
Yay!! Thank you for the great review Tony😍
Undrinkable Wine
The transaction was easy and delivery fine but the wine is undrinkable - it tastes like vinegar. Who needs 12 bottles of vinegar!
2025年9月16日
自発的なレビュー
Grays からの回答
Hi Margot, so sorry to hear, the good news is we have a 30 day money back guarantee on most of our wines. Please send me your invoice number so that I can look into this for you. You can reach me directly at feedback@grays.com.au kind regards, Grays
Great communication for delivery times…
Great communication for delivery times & live auctions when you have been outbid
2025年9月19日
自発的なレビュー
Grays からの回答
Hi Anthony, thanks so much for your feedback and great review🤩
I am dealing with Frances
I am dealing with Frances, she is very knowledgeable and very cooperative.
She always listen to your queries then understands and resolve it .
She is very polite and always welcoming to answer the call
2025年9月18日
自発的なレビュー
Grays からの回答
Awesome!! Thank you for sharing Ravinder - have shared this fabulous review with Frances's manager🤩
Easy to use site
Easy to use site, products clearly offered, great prices with easy payment options
2025年9月8日
自発的なレビュー
Grays からの回答
Wonderful review!! Thank you Elaine😍👍
Poor Communication
I won the auction for a commercial oven but there was literally no support to help me get it picked up and delivered to me. There was now point of contact from Grays for myself or the transport company. I’m still not sure it will get picked up
2025年9月10日
自発的なレビュー
Grays からの回答
Hi Neil, thank you for your feedback. I have responded to you via email. Hope that helps. kind regards, Grays
WORST EXPERIENCE
I won an auction for $211 including premium member fees.
WhenI checked online I found that the item worth only $50. I reied to email Grays customer servise who emailed me back to wait for 2 busness days and they will try to resolve the issue.
After one week, the item was shipped without sending me any email explaining what happened in my complaint.
So disappointed.
2025年9月6日
自発的なレビュー
Not happy jan …
Half the items for sale or for auction are above retail prices in the shops or online, how are sellers on grays allowed to do that, buyer beware and when you do win a item sometimes takes up to a week to get a consignment note from grays or Australia post very unprofessional.
2025年9月8日
自発的なレビュー
Grays からの回答
Hi Scott, I'm sorry to hear of your poor experience. Please let me know if your require any assistance. You can reach me at feedback@grays.com.au Kind regards, Grays
Great Experience
Kimmy Goiris was very helpful and it all went incredibly well thanks to her and Grays.
2025年9月8日
自発的なレビュー
Grays からの回答
Fantastic to hear! Shared with management already😍
As a first time bidder
As a first time bidder, the staff at Grays were excellent in their level of service a made the whole experience better than expected. Thanks to all of the cast & crew at Grays, and the car is as good as the experience.
2025年9月2日
自発的なレビュー
Grays からの回答
Thank you so much for taking the time to share your great experience and review😍👍
Kimberly Goiris made my whole…
Kimberly Goiris made my whole experience so simple and easy, such an amazing help.
2025年9月8日
自発的なレビュー
Grays からの回答
Hi Jordan, so great to hear! I have shared this with management😍
Too hard to pay. Needs fixing.
The Auction process is down pat. Fine. Their Payment process is badly flawed. Needs an overhaul. Kind of leaves a bad last impression.
2025年9月10日
自発的なレビュー
Grays からの回答
Hi James, we are always looking at ways to improve our customer's experience. I appreciate you taking the time to share your feedback😊
Great experience
Frances was amazing to deal with and couldn’t recommend any higher.
2025年9月8日
自発的なレビュー
Grays からの回答
Great to hear Reg, I'll share with her management so that they can give Frances recognition for her great service🤩👍
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