I bought myself a lovely Gozney pizza oven and are such I thought I would treat myself to some dough balls. We had a 30th wedding anniversary where I cooked 20 pizzas from using the dough balls and... もっと見る
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Ordered through a recommendation from a friend, I have been using woody sourdough balls, which are alot easier to use, stretch out beautifully and cook evenly. The sourdough balls I've received althou... もっと見る
企業が回答しました
Following an abysmal service from DPD, and battling through their similarly difficult complaints system, customer service from GBOF was exemplary! Having contacted them to note that my delivery... もっと見る
The product is expensive but reasonably good. The delivered box was damaged on arrival and 6 bags of sough were split open on arrival. Great Balls Of Flour told me not to use them and not to complain... もっと見る
企業が回答しました
企業情報
当該企業による記述
Great Balls of Flour is revolutionizing the way you enjoy authentic, high-quality pizza at home. We believe everyone deserves to experience the joy of a perfect pizza, regardless of dietary restrictions or busy schedules. That's why we specialize in crafting and delivering exceptional Neapolitan, Sourdough, and Gluten-Free pizza dough balls and complementary, restaurant-grade toppings right to your door. Our Mission: Quality, Convenience, and Community Authentic Quality: Our commitment starts with the ingredients. We use premium flours and time-honoured fermentation techniques to create dough that yields a truly authentic pizza crust—whether you're looking for the classic chew of a Neapolitan, the depth of flavour from Sourdough, or a delicious, worry-free Gluten-Free base. Ultimate Convenience: Forget the mess and stress of mixing, kneading, and proofing. Our ready-to-use dough balls are perfectly portioned. We take the hard work out of the process, leaving you with the fun part: stretching, topping, and baking your masterpiece in minutes. Curated Toppings: We don't just stop at the dough. We source and supply a selection of the highest quality toppings—from rich Italian tomato sauces and DOP-certified cheeses to unique, artisanal meats and vegetables—ensuring your homemade pizza tastes as good as, if not better than, your favourite pizzeria. Dietary Inclusivity: We understand that many people have specific dietary needs. Our dedicated production process ensures that our Gluten-Free offering is delicious, safe, and meets the same high standard as our traditional doughs, so no one has to miss out on pizza night. We're proud to bring the authentic pizzeria experience into kitchens across the country. Join the Great Balls of Flour family and discover how easy it is to make extraordinary pizza at home!
We promise the Best Pizza Dough
当該企業による記述
- Make great pizza at home
- You can enjoy great pizza made at home, safe in the knowledge that what you're eating is free of Ultra-Processed Ingredients and has been carefully produced before it leaves our kitchen. We make making restaurant quality pizza easy. In fact, you'll be amazed at how quickly you can make it - often in far less time than a pizza delivery takes! Throw into that the costs and how much money you're saving, you'll be savouring every single mouthful.
Our Shipping Promise
Next day delivery
We offer the fastest delivery in the business and when we dispatch your order it will be shipped on an overnight service, making sure it arrives as fresh as it possibly can.
連絡先
Unit 11 The Forum, Rose Avenue, YO26 6RU, York, 英国
- 01904215979
- accounts@greatballsofflour.com
- greatballsofflour.com
Pizza Dough & Premium Ingredients.
3.6
まあまあ
511件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 94％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really wanted to like this company
Really wanted to like this company, the marketing and messaging is spot on but the actual ordering and delivery experience has been extremely poor. Chose and paid for nominated day delivery which was ignored, can’t get any response out of anyone (5 days to acknowledge my email and the response was abrupt and unhelpful), asked for an escalation and got a response that simply said my order was in its way, not addressing anything I’d asked. Order then finally arrived and there’s items missing - and good luck trying to get a response out of the company. Clearly under pressure and struggling to keep up with demand, but it’s been a very poor experience and the limited responses from the company are lacking in any ownership, empathy, or resolutions. Real shame.
2026年4月30日
自発的なレビュー
Great Balls Of Flour からの回答
Hey Matt
We're really sorry to hear we’ve let you down. You’re right—our mission is to get everyone a seat at the table, but on this occasion, we didn't even get the table laid for you.
We’ve recently been hit with a massive surge in demand that caught us off guard. While that’s no excuse for the lack of communication or the missing items, it’s the reality of where we are as we scale up. We clearly missed the mark on the "effortless" part of our service this time around.
We’d like to personally make this right and ensure you get the full experience you were looking for. Could you please reach out to us directly? We’ll make sure those missing items are sorted and that we take full ownership of the fix.
We appreciate that we dropped the ball on this occasion and are working hard to ensure it doesn't happen again.
Team GBOF
Very poor service - unreliable
The website offered me a delivery for Friday when I ordered on the wednesday - they then delivered the following Tuesday nearly a week later missing the party i ordered for. When i complained they have a ridiculous AI response that cant actually do anything - when i finally got a human they were pretty much computer says no to any kind of refund for the goods i didn't need as i had to buy from a shop that had stock. Don't recommend them unless you ordering weeks in advance and have alot of freezer space.
2026年4月30日
自発的なレビュー
Great Balls Of Flour からの回答
Hi Christ
We are really sorry we missed the mark for your party. We know how frustrating it is when plans are held up, especially when you've had to head out to the shops to find a backup at the last minute.
While we did have a banner live on the site and our delivery page updated to flag the 2–3 day delays, we clearly didn't make that obvious enough during the checkout process if you were still expecting a Friday arrival. That’s on us, and we appreciate the feedback regarding our automated responses; we’re working hard to make sure our human support is as helpful and empathetic as possible when things don't go to plan.
We’d like to take another look at this for you and find a fair way to put it right. Please reach out to us directly so we can resolve the refund situation properly.
Thanks for your patience while we get back on track.
Team GBOF
Lots to recommend
Very prompt delivery… and the quality of the dough for pizzas was excellent!
2026年4月16日
Excellent dough and super fast delivery
2026年4月22日
Great Balls of Deliciousness.
Price was as it said. Delvery arrived when they said. The dough tasted as they said. Delicious. What is there not to like. Xx
2026年4月23日
Flour was very well packaged and still…
Flour was very well packaged and still cool when delivered. Very quick dispatch/delivery. Will be using again
2026年4月22日
Lovely tasty doughballs
Lovely tasty doughballs. Very convenient and great delivery. Love all the extras too!
2026年4月7日
Dreadful company
Dreadful company. Ordered 8am Friday morning for delivery Saturday (we were having friends round on Sunday). Sunday morning and the product still hadn’t been posted. Customer service joke - AI automated response saying we can’t cancel the order because apparently it has been shipped which is a lie because DPD have confirmed they haven’t got it. Can’t get my money back. I’m now getting spammed with promotional emails. The whole thing feels like a scam. AVOID
2026年4月25日
自発的なレビュー
Great Balls Of Flour からの回答
Hi Alex
Thank you for the feedback. We are genuinely sorry to hear that we let you down and that the experience felt anything less than premium.
We want to
address these concerns directly and candidly. Great Balls of Flour is most certainly not a scam; we are a small, independent team committed to quality, though it’s clear we missed the mark here.
Regarding the delay, there is currently a live banner on the website and an update on the delivery page advising of a 1–2 day delay to orders.
As a business that prioritises staff wellbeing, the team is away from their desks over the weekend. To ensure customers aren't met with total silence, AI is used to handle certain enquiries during these periods. It appears the automation provided incorrect information regarding the shipping status, and for that, we sincerely apologise.
If an order has not yet been collected by DPD, our policy is to cancel it and provide a full refund immediately. We have no intention of withholding funds for a service that hasn't been delivered.
We value the "raw perfection" of handmade dough, but we strive for better than this regarding our service. The team will be looking into why the systems didn't provide the clarity deserved in this instance.
Kind regards,
Great Balls of Flour
Disgusting
Disgusting. The dough is so salty it’s completely inedible, one bite and had to throw it in the bin.
I’ve never eaten a pizza that’s saltier than seawater, what’s going on?
2026年4月22日
Great Balls Of Flour からの回答
We're sorry to hear your pizza ended up in the bin—that’s the last thing we want to hear.
Regarding the saltiness, we stick to a very strict percentage of salt in our recipe, following traditional Neapolitan standards to ensure the dough is balanced and authentic. We haven’t changed a thing with how we mix or source our ingredients here in Yorkshire, so it’s unusual to hear it was inedible.
It might be worth looking at the combination of toppings used, as some cured meats or certain cheeses can often push the salt levels over the edge when paired with a traditional base.
We’d love for you to give it another go. Please get in touch with the team directly and we’ll get some fresh dough sent out so you can try it again.
Team GBOf
Delivery was quick
Delivery was quick,
Bought the sourdough balls, yet to taste, but made pizzas with the tomato sauce topping and it’s very acidic and didn’t like at all, needless to say I never enjoyed my homemade pizza. 🍕 such a shame, the pizza sauce definitely makes the pizza!
2026年4月22日
Great Balls Of Flour からの回答
Hi Vikki
We are sorry to hear the sauce wasn't to your taste. We use the finest tomatoes for our sauce to keep things authentic, and by nature, high-quality tomatoes do carry a natural acidity.
While we believe the toppings are there to compliment the dough, we know everyone has their own take on what makes the perfect pizza. If the acidity was a bit much for your palate, a tiny pinch of sugar or a drizzle of olive oil can often mellow those natural flavours out perfectly.
We really hope you enjoy the sourdough balls when you get round to them—they are the real heart of the bake. If there is anything else the team can help with, please just let us know.
Team GBOF
Super ingredients
The ingredients are so good and the dough is super easy to work with, especially with the very helpful ‘how to’ videos. We won’t go anywhere else now for all things pizza; the sour dough, pasata, mozzarella di latte crumb. Perfecto.
2026年4月7日
Great Balls Of Flour からの回答
Hey Dominic
We are really sorry to hear your order arrived in a bit of a state. While we hand over our dough in top condition, it’s clear the journey with the courier hasn’t gone to plan this time.
Since our dough is a fresh product, we know how important it is for it to arrive at the right temperature and in one piece. When things arrive warm or damaged, it's definitely not the experience we want for you. We’ll always look to make it right when the transit process lets us down.
Please get in touch with us directly with a couple of photos of how the box arrived.
Team GBOF
Excellent customer service ..prompt delivery
Very good customer service several queries were answered promptly & were informative. Delivery excellent too.
2026年4月17日
excellent product and buying process
ordering process, speeed of delivery, quality of dough fantastic
2026年4月16日
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