Great Balls Of Flour レビュー 

Great Balls Of Flour からの回答

2026年5月6日

Hi Richard

We've just looked into your order and, being very candid and honest, we don't know why it hasn't been dispatched, and we apologise for that.

We will send your order out today, and it will be delivered tomorrow. We apologise for the issue with the delivery.

Best regards

Team GBOF

Great Balls Of Flour からの回答

2026年5月4日

Hi Moira

We are glad you gave us a go while the "Hubbo" was busy, and thank you for the kind words regarding the service.

Regarding the base, if the dough felt a bit heavy, it usually means it hasn't quite been pressed and stretched out to its full 10–12" potential. Our dough is designed to be stretched nice and thin to get that light, authentic finish in the oven.

Next time you fire up the oven, try working it out a little further to get that crispy base you’re after—it makes all the difference.

Best regards,

Team GBOF

Great Balls Of Flour からの回答

2026年5月4日

Hi Mark

We are really sorry to hear about the trouble with your order and the experience you’ve had with our support. Having an order go missing is frustrating enough without feeling like you're being left in the dark.

Our team has been working right through the Bank Holiday weekend to clear a backlog of messages and get back to every single customer. If you haven't seen a resolution yet, it's certainly not because we’re ignoring the issue—we’ll always ensure a lost order is either replaced or refunded.

Please get in touch with us again or keep an eye on your inbox; we are prioritising missing orders and will make sure this is put right immediately.

Thanks for your patience while we get this sorted.

Best regards,

Team GBOF

Great Balls Of Flour からの回答

2026年5月4日

Hi Karl

We are sorry to hear you were disappointed with how we handled the missing item.

While we would love to be able to send out every individual item the moment it’s missed, as a small business, the logistics and environmental cost of shipping a single product separately make it very difficult to justify.

Our policy is to issue a refund for any missing items immediately so that you aren't out of pocket. It’s the most direct way we can resolve the error, though we appreciate it wasn’t the outcome you were hoping for on this occasion.

If there is anything else the team can do to help, please don't hesitate to reach out.

Kind regards,

Team GBOF

Great Balls Of Flour からの回答

2026年5月4日

Hey Rowan

We are sorry to hear that your order wasn't right and that you didn't enjoy the dough.

We take a lot of pride in our 36-hour proofing process and using 100% Yorkshire-sourced ingredients to ensure a premium result, so it’s disappointing to hear we missed the mark for you this time.

If the order was wrong, we would like the chance to see where the mistake happened and put it right. Please reach out to the team directly with your order details so we can look into this further for you.

Kind regards,

Team GBOF

Great Balls Of Flour からの回答

2026年5月4日

We are sorry to hear your order hasn't arrived yet and that you’re frustrated with the service.

We have been working hard to communicate that we're currently experiencing a backlog, with alerts on our homepage banner, our delivery page, and within the order confirmation emails to flag the 2–3 day delay. We do our best to make these lead times as clear as possible so there are no surprises, but we appreciate it’s still a pain when you're waiting on your dough.

Please rest assured that we are working through orders as quickly as possible. Keep an eye on your inbox for a dispatch notification, which will be sent the moment the courier has your parcel.

Thanks for your patience while we get back on track.

Kind regards,

Team GBOF

Great Balls Of Flour からの回答

2026年5月4日

Hi Robin

We are sorry to hear about the trouble with your delivery.

When an address is missing a house number and uses a house name that isn't registered on the Royal Mail system, it makes it incredibly difficult for a courier to complete the drop. While other drivers might have found you before, couriers generally rely strictly on the official database. We would recommend getting in touch with the council and Royal Mail to ensure your house name is formally added to their systems to avoid this happening with future orders.

Regarding the return, once a courier marks a fresh product as "undeliverable," it cannot be redirected or safely sent back out. Because our dough is a fresh, temperature-sensitive product, it spoils if it isn't delivered within the specific transit window. This is why a new order is required, as the original stock is no longer fit for use.

If you’d like to discuss this further or need help getting the address details updated for a future attempt, please get in touch with the team directly.

Kind regards,

Team GBOF

Great Balls Of Flour からの回答

2026年5月4日

Hey Sam

We can totally appreciate the frustration here, especially when you’ve planned a family pizza party around a delivery. We’re really sorry we missed the occasion for you.

To keep things fair during this busy period, we made the decision to dispatch all orders sequentially rather than bumping certain orders up the queue. While we updated our website and delivery pages to inform everyone that all orders would be subject to a 2–3 day delay, it sounds like that message wasn't clear enough on the specific item you selected. We'll certainly look at how we can make these alerts even more prominent across every product page to avoid this happening again.

We’d love the chance to get some dough to you for your next gathering. Please reach out to the team directly so we can make this right for you.

Kind regards,

Team GBOF

Great Balls Of Flour からの回答

2026年5月4日

Hey Richard

We are really sorry to hear that the timing didn't work out for your family party and that the dough didn't arrive in the condition we expect.

We’ve been working hard to flag our current 2–3 day backlog across the site, including on our delivery page and order confirmation emails, but we appreciate it’s incredibly frustrating when an order misses a specific event. The notification you received on Sunday was to let you know your order had been processed and queued for packing; however, the actual transit time clearly took longer than it should have.

Regarding the temperature, it is very unusual for the dough to arrive warm, even with a delay, as our packaging is designed to maintain the right environment for fresh transit. We’ll certainly be looking into this with our courier, as that doesn’t meet our standards at all.

Please get in touch with the team directly so we can look into the transit logs and find a way to make this right for you.

Kind regards,

Team GBOF