Great Balls Of Flour レビュー 

Great Balls Of Flour からの回答

2026年7月13日

We are sorry to hear that your free mystery gift happened to double up on a product you had already ordered! We can’t always manually analyse every single basket structure before packing, but we completely understand why it was a bit of a letdown to open.

Based on feedback like this, we have now revised our mystery gift offering entirely to ensure a better variety for our customers moving forward.

We hope you enjoy stretching the dough balls when you get around to firing up the oven, and we're confident the quality will speak for itself!

Best regards,

Team GBOF

Great Balls Of Flour からの回答

2026年7月8日

Hi A J

We are very sorry to hear about this. If an order has been mistakenly delivered on the wrong day, we will, of course, make it right completely at our own expense.

Unfortunately, because you have left this review under the initials "A J," we are unable to identify your account or locate your order details in our system. Because of this, we cannot manually pass your request directly to our support team to get it sorted for you.

To bypass our AI chatbot and get straight through to a member of our team, we highly recommend replying directly to your original order confirmation email. This will route your message straight into our manual review flow so our team can investigate why the specific delivery date was missed and immediately arrange a resolution for the spoiled item.

Please get in touch with us via that email loop so we can get this sorted for you straight away.

Best regards,

Team GBOF

Great Balls Of Flour からの回答

2026年7月13日

Hi Elizabeth

We are absolutely thrilled to hear that you love the dough, that it was easy to use, and that it makes great pizza! However, we hear you loud and clear regarding the communication and delivery timeline, and we want to clear up exactly what happened.

Regarding WhatsApp, that channel is strictly used for outbound marketing purposes and is not monitored for customer support. There absolutely should have been an automated message stating that replies are not read, so we will look into why that didn't happen as it completely explains your frustration.

A 10-day delivery window is also miles outside of our standard operational timeline, and we are genuinely sorry that the box arrived well after you required it, especially on a scorching 28°C Friday while you were stuck at work. While our live dough is packed to withstand transit, we know it's incredibly stressful worrying about a box sitting out in the heat.

We take your feedback about the administration and communication loop seriously. The product clearly hit the mark, and we’ll make sure the support side of things catches up so you get the seamless experience you expect next time.

Best regards,

Team GBOF

Great Balls Of Flour からの回答

2026年7月13日

Have you received your order?

Great Balls Of Flour からの回答

2026年7月13日

Hi Keith

Thank you for your feedback. We are genuinely sorry to hear that your order got caught up in our system—that is absolutely not the standard we aim for, and you are completely right to be disappointed that you had to chase us a week later to get it moving. We are looking into what caused that processing glitch to ensure it doesn't happen again.

As for the dough itself, we are glad it arrived safely in the end, even if it only felt "just fine" this time around. Working with live sourdough can take a little bit of getting used to compared to standard supermarket dough. We are confident that with a little more practice—tweaking your fermentation time, stretching technique, and oven temperature—you'll see exactly why there is so much hype around our product!

We hope you'll give us another chance down the line for a much smoother experience from click to crust.

Best regards,

Team GBOF

Great Balls Of Flour からの回答

2026年7月13日

Hey James

We absolutely take responsibility for our supply chain, and it is always frustrating when a courier doesn’t follow specific delivery instructions on the ground.

Because we are shipping fresh, perishable dough, tracking is everything. DPD sends out automated text and email updates—and their app is brilliant for push notifications—so you can track the box in real time. When a preference like "leave with a neighbour" is selected, if a neighbour isn't available, the driver will occasionally make the call to leave it in a safe place on the property, taking a confirmation photo which updates on your tracking link immediately.

We're sorry our initial automated response felt a bit clinical; it’s just designed to gather details quickly. We do monitor our courier performance closely, and we appreciate you sharing your experience so we can keep pushing for the best possible service on that final leg.

DPD are the best our there and the only courier that is approved for both Perishable products and time sensitive medication so we are really limited in who we can choose to use to deliver.

Best regards,

Team GBOF

Great Balls Of Flour からの回答

2026年7月13日

Hi Jenny

We are very sorry to hear that your event was missed because the courier lost your original box. It is incredibly frustrating when a delivery goes wrong, but it is hardly our fault that the courier lost the parcel in transit, and we did act quickly to send a replacement out to you as soon as the issue was raised.

That being said, we completely sympathise with the fact that the replacement arrived too late for your specific event and that the original box turned up in such a shocking state.

Please contact our support team directly. In this instance, we would be more than happy to sort out a full refund for you to make things right. We apologise for the disruption to your plans, and we hope to see you back under better circumstances in the future.

Best regards,

Team GBOF

Great Balls Of Flour からの回答

2026年7月5日

Hi Angela

While we understand your frustration about your dough exploding in the heat, we have to be completely clear about where the responsibility lies here.

We send tracking notifications and dispatch notes ahead of time for every single order so you know exactly when your box is arriving. Because we are shipping perishable items, it is the customer's responsibility to ensure someone is available to receive the delivery or retrieve it promptly.

DPD always takes a photo confirming exactly where the parcel has been left. If a parcel is left in a safe place like behind your bins because no one was home, that is standard courier protocol, not a failure of our service. Leaving a box of live dough outside in the heat for an extended period means it will naturally over-ferment and expand—which is exactly what happened here.

Our team refused a refund because, from a fulfillment perspective, all of our processes were completed perfectly and the order was delivered to your property on time as tracked. We cannot absorb the cost when a customer is not available to collect a time-sensitive delivery.

We would like to extend the offer of a 50% discount on a replacement order but are unable to offer an entirely free refund as we have followed our processes correctly, as had DPD by leaving the parcel on your property at the time of delivery.

Best regards,

Team GBOF

Great Balls Of Flour からの回答

2026年7月5日

Hi Sarah,

Because you have only left your first name on this review, we have been unable to locate your details, order history, or any support tickets in our system. Without an order number or email address, it is impossible for us to know what went wrong or comment on your experience.

We pride ourselves on our product quality and our customer service, so we would love the opportunity to look into this for you.

Please get in touch with our support team directly with your order number so we can investigate exactly what happened and work to make it right.

Best regards,

Team GBOF

Great Balls Of Flour からの回答

2026年7月5日

Thank you for the review. We have looked into this and can see that you ordered it on the 30th June and we dispatched it on the 30th June but DHL appears to have lost it.

We cannot see any record of you contacting support to inform us of this. Had you contacted support we would have arranged a replacement.

Please can you reply to the order confirmation email you received and our support team will resolve this really quickly.

We are genuinely sorry that DHL has not delivered your order.

Kind regards

Team GBOF

Great Balls Of Flour からの回答

2026年7月5日

Hi Adam,

We're really sorry to hear about your experience, and we want to extend our heartfelt apologies. This is definitely not the kind of service we aim to provide, and we completely understand how frustrating this situation must be for you, especially considering all the effort you put into securing your date.

Here’s a bit of insight into what happened: last month, we upgraded our systems for managing delivery dates. During this transition, a few orders encountered technical issues, leading to communication delays on our side. We’ve since made many improvements, giving our customers direct control over their delivery dates at checkout. This change should help prevent similar issues in the future.

We always strive to put our customers first, and we're constantly working on enhancing our operations and customer service so that the delivery experience matches the high quality of our products. We hope our recent reviews reflect the hard work we're putting in every day!

We’ll definitely take a closer look at the specific email gaps you pointed out, but in the meantime, we want to make things right. We’ve credited your account with the full value of your order for a future purchase. We truly hope that, despite the delay, you were able to make some delicious pizza with the ingredients!

Thank you for sharing your feedback with us; it really helps us improve.

Best regards

Team GBOF