Great Water Filters Australia ロゎ
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Great Water Filters Australia レビュヌ 

174
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TrustScore 5段階評䟡の4.5

4.3

りォヌタヌ フィルタヌ提䟛業者
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5぀星のうち5の評䟡

We are really pleased with the system we had installed to reduce the amount of scale build up in our drains and shower heads. It gives me peace of mind that my expensive appliances are also pr... もっず芋る

5぀星のうち5の評䟡

Absolutely a stellar product, love the brushed stainless hot/cold tap matches our new sink tap perfectly. Fantastic installation very smooth friendly and easy to deal with. The system is working beaut... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Fantastic experience from start to finish. No pushy sales like the other company we enquired with. We kind of knew what we wanted, and any questions we had were answered honestly and concisely. We’re... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

The ordering system isn't great. I appreciate the email you send when we need the replacement cartridges, but your online system is clunky & not easy to use. I know I have a profile to log into but ev... もっず芋る

䌁業が回答したした

䌁業情報

  1. りォヌタヌ フィルタヌ提䟛業者

圓該䌁業による蚘述

Our whole house and under sink water filters are designed to protect your family against chlorine, odour, bacteria, viruses, chemicals and other impurities. Enjoy cutting-edge filtration technology and unrivalled customer support across our whole house systems, reverse osmosis and alkaline under sink water filters, plus boiling, chilled and sparkling units.

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4.3

優良

TrustScore 5段階評䟡の4.5

174件のレビュヌ

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4.3

すべおのレビュヌ

(174)

過去12か月のレビュヌ数: 8件

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5぀星のうち1の評䟡

If I could rate a 0 star I would

If I could rate a 0 star I would. Didn’t even turn up to Job. No phone call, unable contact them. Would very much not recommend.

2025幎10月14日
自発的なレビュヌ
Great Water Filters Australia ロゎ

Great Water Filters Australia からの回答

Dear Sophie and Michael,

We read both your reviews and wanted to publicly acknowledge and sincerely apologise for the truly unacceptable experience you had with our company.

You are absolutely right: the failure for our technician to attend your scheduled water filter installation appointment, caused by an unfortunate system error with the calendar invite, is unacceptable, especially when you took time off work to be there for us. Compounding this calendar error, our lack of an emergency contact number for a late-day appointment meant you were left stranded and uncontactable, wasting your valuable time. This is a fundamental failure of our service promise, and we accept full responsibility.

Immediately upon reading your feedback, our management reached out to you personally to apologize and own this system failure.

We have already completed a full review of our scheduling and after-hours communication protocols. We are implementing new system checks and ensuring clear, accessible contact information is provided for every appointment, regardless of the time of day, to guarantee this specific type of error can never occur again.

We sincerely regret that we let you down and appreciate you bringing this serious issue to our attention. We are committed to using your feedback to improve our reliability and ensure future customers receive the seamless service we strive to deliver.

We wish you all the best with your new system.

Sincerely,

The Team at Great Water Filters Australia

5぀星のうち1の評䟡

Didn’t turn up to booking.

Didn’t turn up to booking.

Tried to call but no answer

I wouldn’t recommend

2025幎10月14日
自発的なレビュヌ
Great Water Filters Australia ロゎ

Great Water Filters Australia からの回答

Dear Michael and Sophie,

We read both your reviews and wanted to publicly acknowledge and sincerely apologise for the truly unacceptable experience you had with our company.

You are absolutely right: the failure for our technician to attend your scheduled water filter installation appointment, caused by an unfortunate system error with the calendar invite, is unacceptable, especially when you took time off work to be there for us. Compounding this calendar error, our lack of an emergency contact number for a late-day appointment meant you were left stranded and uncontactable, wasting your valuable time. This is a fundamental failure of our service promise, and we accept full responsibility.

Immediately upon reading your feedback, our management reached out to you personally to apologize and own this system failure.

We have already completed a full review of our scheduling and after-hours communication protocols. We are implementing new system checks and ensuring clear, accessible contact information is provided for every appointment, regardless of the time of day, to guarantee this specific type of error can never occur again.

We sincerely regret that we let you down and appreciate you bringing this serious issue to our attention. We are committed to using your feedback to improve our reliability and ensure future customers receive the seamless service we strive to deliver.

We wish you all the best with your new system.

Sincerely,

The Team at Great Water Filters Australia

5぀星のうち4の評䟡

Changes

My husband died at Easter and I tried to change the account over to my name, online. I didn't have much success, but when I phoned, I was told that my name and phone number had been changed by you.
I then ordered my filters over the phone. However, I don't know how to install them. Last year, someone came and did it and I don't know who to contact to get it done.

2025幎9月22日
5぀星のうち5の評䟡

Great Water Filter system

We are really pleased with the system we had installed to reduce the amount of scale build up in our drains and shower heads. It gives me peace of mind that my expensive appliances are also protected.

I looked for months for a company that could provide a comprehensive system we were needing to filter the water coming into the house. We notice a big difference.

It is wonderful that we get reminders when our filters are due for replacement.
Thank you so much Great Water!

Regards, Morreen

2025幎6月17日
5぀星のうち5の評䟡

Victoria


My filters that I ordered came through promptly, and when I have rang for advise, it was given very well, and very courteously.

2025幎5月19日
Great Water Filters Australia ロゎ

Great Water Filters Australia からの回答

Thank you for your kind words!

We’re so pleased to hear your filters arrived promptly and that our team was able to assist you with courteous and helpful advice. Providing reliable support is something we truly value.

Thanks again for choosing Great Water Filters!

Warm regards,
The Great Water Filters Team

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