We are really pleased with the system we had installed to reduce the amount of scale build up in our drains and shower heads. It gives me peace of mind that my expensive appliances are also pr... ãã£ãšèŠã
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Absolutely a stellar product, love the brushed stainless hot/cold tap matches our new sink tap perfectly. Fantastic installation very smooth friendly and easy to deal with. The system is working beaut... ãã£ãšèŠã
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Fantastic experience from start to finish. No pushy sales like the other company we enquired with. We kind of knew what we wanted, and any questions we had were answered honestly and concisely. Weâre... ãã£ãšèŠã
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The ordering system isn't great. I appreciate the email you send when we need the replacement cartridges, but your online system is clunky & not easy to use. I know I have a profile to log into but ev... ãã£ãšèŠã
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Our whole house and under sink water filters are designed to protect your family against chlorine, odour, bacteria, viruses, chemicals and other impurities. Enjoy cutting-edge filtration technology and unrivalled customer support across our whole house systems, reverse osmosis and alkaline under sink water filters, plus boiling, chilled and sparkling units.
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Suite 201, 75 Tulip Street, Cheltenham, 3192, Melbourne, ãªãŒã¹ãã©ãªã¢
- 1300 137 011
- management@greatwater.com.au
- greatwaterfilters.com.au
4.3
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Great Water Filters Australia ããã®åç
Thank you for your feedback.
We understand itâs frustrating to wait, and we want to reassure you that your order is currently on backorder, as noted prior to and after purchase. Weâve also sent a few updates to keep you informed along the way.
We truly appreciate your patience and are doing everything we can to dispatch your order as soon as stock becomes available. Please feel free to reach out if you have any further questionsâweâre here to help.
Warm regards,
The Great Water Filters Team
My order arrived quickly
My order arrived. Very quickly. I enjoy the water that comes out of the filter tap.
2025幎5æ22æ¥
Great Water Filters Australia ããã®åç
Thank you for your lovely feedback!
Weâre glad your order arrived quickly and that youâre enjoying the filtered waterâit makes a big difference, doesnât it? Thanks for choosing Great Water Filters!
Warm regards,
The Great Water Filters Team
Great water filters will mess your kitchen up & your life.
This company will mess your kitchen up, supply damaged products, lie & deny any responsibility.
They will send plumber to install their product whom have no idea what they are doing.
They have paid google to remove negative review or they have doctored a 5 star google review of someone else page.
I have reported this to google.
2024幎6æ10æ¥
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Amazing company and reverse osmosis sink water filter
-Star Review â Reverse Osmosis Water Filter Installation
We recently had a reverse osmosis water filter installed under our kitchen sink, and we couldnât be happier! The water quality is absolutely amazing â crystal clear, pure, and tastes incredible. Itâs made a huge difference in our daily lives, from drinking water to cooking and even making tea and coffee.
The installer was brilliant â professional, knowledgeable, and efficient. They made the entire process smooth and stress-free, and everything was left clean and tidy afterward.
Weâre so happy with this investment! The price was also fantastic â excellent value for such a high-quality system and service. Highly recommended to anyone considering improving their homeâs water quality. One of the best decisions weâve made!
2025幎4æ26æ¥
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Great Water Filters Australia ããã®åç
Thank you for such a fantastic review!
Weâre absolutely delighted to hear how much youâre enjoying your new reverse osmosis system. Knowing itâs made a real difference to your water qualityâand your daily routineâis exactly why we do what we do.
Weâll be sure to pass your kind words on to the installer as well. We're proud to offer a system that delivers pure, great-tasting water with professional service and long-term value.
Thank you again for your recommendation and for choosing Great Water Filters!
Warm regards,
The Great Water Filters Team
The ordering system isn't great
The ordering system isn't great. I appreciate the email you send when we need the replacement cartridges, but your online system is clunky & not easy to use. I know I have a profile to log into but even that doesnt give the best info & you also need to create a mobile setting. You also delivered to the wrong address & I won't go into the hassle it took to actually pick up from the LPO b/c even though my name was on the delivery they didn't want to hand over due to the wrong address. The products are great, but honestly the re-ordering is a nightmare!
2025幎5æ18æ¥
Great Water Filters Australia ããã®åç
Thank you for your honest and valuable feedback.
Weâre truly sorry to hear about the challenges you experienced with our online ordering system and delivery. Thatâs not the experience we aim to provide, and we understand how frustrating it must have beenâespecially when it came to collecting your parcel from the LPO.
Your comments about the website, mobile accessibility, and account login are being taken seriously. In fact, weâre in the process of upgrading our CRM and online platform to improve usability, order tracking, and mobile performanceâchanges inspired by feedback like yours.
We're grateful youâre happy with the product itself and very much appreciate your patience and continued support while we work to improve the experience end to end.
Warm regards,
The Great Water Filters Team
I called to order replacement filtersâŠ
I called to order replacement filters and the salesperson was very efficient. The whole transaction was quick and pleasant. Thank you.
2025幎4æ23æ¥
Great Water Filters Australia ããã®åç
Thank you for your kind words!
Weâre so pleased to hear your experience was quick, efficient, and pleasantâthatâs exactly what we aim for. Weâll be sure to pass your feedback on to our team.
Thanks again for choosing Great Water Filters!
Warm regards,
The Great Water Filters Team
Unhappy customer
Did not replace alkaline filter system for a year, so did not use it for a year. Rang this year to order, was told filter system $290, we had previously paid $165. I said we could not afford $290, no offer of afterpay so we left it. System started to leak so phoned again, got same answer, no offer of afterpay, so I asked and was told yes if you order on line. System is now leaking. We tried to turn the water off following instructions given but it continued to leak, now a big leak. My husband rang and was told we needed to buy a new top part, $290 for part, $99 for plumber call out. We have since removed all the filters completely, managed to stop the water leak, have $290 worth of new, useless to us filters and still paying for them on afterpay. When buying system nothing was said of requiring top replacement, or $290 filter system every 2 years, norm is $165. Was told after 10 years, free update, but of course we are a couple of years off that. Feeling duped and not happy is an understatement. Initial phone help was only helpful if you wanted to reorder. So obviously not recommending GreatWaterFilter product or service.
2025幎4æ18æ¥
Great Water Filters Australia ããã®åç
Thank you for your review and for being a long-time customerâwe truly appreciate your support over the years.
We're genuinely sorry to hear about the challenges you've experienced recently with your system. We understand the impact pricing changes can have, especially after the end of our long-running 50% discount program last year. Please know it was never our intention to cause any distress, and we certainly did not want you to feel pressured into continuing with something that was no longer affordable for your household.
Weâre grateful you reached out, and we did our best to provide the full picture, including the available payment options through Afterpay, Humm, and Zip. These were introduced to help ease the burden for families and pensioners alike, and weâre sorry this wasnât clearly communicated earlier in the process.
As for the leak, we understand how frustrating that must have been. When filters are left inactive for extended periods, pressure build-up or hardened seals can sometimes lead to wear, which unfortunately may require a top replacement. We aim to keep parts and labour as fair as possible while still ensuring system safety and longevity.
Weâd love to help further if the leak returnsâplease donât hesitate to reach out.
Warm regards,
The Great Water Filters Team
ReviewGreat Water Australia Complete Home Water Filter System
Review: Great Water Australia Complete Home Water Filter System
After careful consideration and comparison of several brands, I chose the Great Water Australia Complete Home Water Filter, and I can confidently say it has exceeded expectations.
From the outset, the customer service was professional and responsive, ensuring a smooth installation process. The unit itself is robust, well-designed, and seamlessly integrated into our home water system.
What impressed me most is the noticeable improvement in water quality. The filtered water is visibly clearer, tastes noticeably cleaner, and is free of the chlorine odour and sediment we previously experienced. Whether for drinking, showering, or cooking, every tap in the home now delivers high-quality water that feels softer on the skin and safer for the family.
Additionally, knowing that it removes a wide range of impuritiesâwhile retaining essential mineralsâgives me peace of mind regarding long-term health and plumbing protection.
I highly recommend Great Water Australia for anyone seeking a reliable, Australian-made whole-house water filtration system that delivers on performance, durability, and customer support
2025幎4æ4æ¥
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Great Water Filters Australia ããã®åç
Thank you so much for your detailed and thoughtful review!
Weâre honoured you chose Great Water Australia after such careful comparison, and weâre thrilled to hear the system has exceeded your expectations. Itâs wonderful to know you're enjoying visibly clearer, better-tasting water throughout your homeâand that itâs making a real difference in everyday life, from cooking to showering.
Our 316 marine-grade stainless steel systems are built to last, and weâre proud to offer a solution that not only removes harmful impurities but also retains the essential minerals your family needs. Your feedback reinforces everything we strive forâquality, performance, and genuine customer care.
Thank you again for your support and for recommending us so highly. We're proud to have you as part of the Great Water family!
Warm regards,
The Great Water Filters Team
Advised due date of replacementâŠ
Advised due date of replacement filters. Once ordered despatch was prompt.
2025幎4æ22æ¥
Great Water Filters Australia ããã®åç
Thank you for your review!
Weâre pleased to hear our team kept you informed and that your replacement filters were dispatched promptly. Itâs all part of our commitment to great service.
Thanks again for choosing Great Water Filters!
Warm regards,
The Great Water Filters Team
Great Water Filters Australia ããã®åç
Thank you for your feedback!
Weâre glad to hear you appreciated our consistent follow-up and prompt delivery. Providing reliable service is what weâre all about.
Thanks for being a valued customer!
Warm regards,
The Great Water Filters Team
It was easy from start to finish
2025幎3æ18æ¥
Great Water Filters Australia ããã®åç
Thank you for your kind words!
Weâre so happy to hear everything was easy from start to finishâthatâs exactly what we aim for. Thanks for choosing Great Water Filters!
Warm regards,
The Great Water Filters Team
Easy to talk to
Easy to talk to, straight forward advice, helpful and well knowledge on products. just didn't know of low stock but kept me informed once they knew
2025幎3æ19æ¥
Great Water Filters Australia ããã®åç
Thank you for your great feedback!
Weâre glad to hear our team was easy to talk to and gave you clear, helpful advice. Product knowledge is something we take pride in, and weâre always here to support you.
Apologies for the initial stock delay, but we're pleased we could keep you updated as soon as we had more information. Your understanding means a lotâthank you for being part of the Great Water family!
Warm regards,
The Great Water Filters Team
Great Water Filters Australia ããã®åç
Weâre sorry to hear youâre disappointed, and we completely understand the frustration when things take longer than expected.
At times, stock delays can occur due to supplier or shipping issues that are unfortunately beyond our control. We always do our best to keep customers updated and dispatch orders as soon as new stock arrives.
We truly appreciate your patience and understanding, and weâre here if youâd like to follow up directly for an update on your order.
Warm regards,
The Great Water Filters Team
It took a few tries to get onto someoneâŠ
It took a few tries to get onto someone to order a new filter. I tried to order online first but the link was inactive. Once I got onto someone they were very friendly and I ordered the filter. I did have trouble changing over filter because the water pressure made the seal super tight. However I sought advice and it was easily remedied ð
2025幎3æ19æ¥
Great Water Filters Australia ããã®åç
Thank you for your honest and helpful feedback!
Weâre sorry to hear it took a few tries to get through and that the online ordering link wasnât working as it should. Weâre currently upgrading our systemsâincluding our website and CRMâto make the ordering process smoother and more reliable moving forward.
Weâre so pleased our team was able to assist you promptly once connected. Friendly, helpful service is at the heart of what we do. And itâs great to hear the tight seal issue was sorted with some adviceâour support team is always here when you need us.
Thanks again for your patience and support!
Warm regards,
The Great Water Filters Team
Very quick delivery and reminders
2025幎3æ18æ¥
Great Water Filters Australia ããã®åç
Thank you for your feedback!
Weâre happy to hear youâre enjoying our fast delivery and helpful reminders. Itâs all part of the service through our 10-Year VIP Program.
Thanks for being a valued customer!
Warm regards,
The Great Water Filters Team
Great phone service, quick delivery
Accurate and friendly phone service, and quick delivery.
2025幎3æ18æ¥
Great Water Filters Australia ããã®åç
Thank you for your kind words!
Weâre so glad to hear you had a smooth experience with our phone support and fast delivery. Itâs always our goal to make things easy and reliable for our customers.
Thanks for choosing Great Water Filters!
Warm regards,
The Great Water Filters Team
Great product, better service.
The team at Great Water Filters were fantastic from start to finish. I was talked into a water filter solution from a mate and after looking around, this company had the best options available. The product is great and they installed the filter when they said they would. Highly recommended.
2025幎2æ12æ¥
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Great Water Filters Australia ããã®åç
Thank you so much for your recommendation!
Weâre glad your mate got you thinking about water filtrationâand even happier you found your way to us. Our systems are built to last, using 316 marine-grade stainless steel, not plastic that cracks or fades over time. With features like the Auto Digital Backwash filter and Wellness Cartridges, weâre proud to offer a solution thatâs not only more durable but designed for real health benefits.
Thanks again for choosing Great Water Filtersâweâre thrilled to have you with us!
Warm regards,
The Great Water Filters Team
I recently moved to a new home andâŠ
I recently moved to a new home and promptly reached out to Great Water Filter to set up a Billi and filtration system for my new place. Theyâve been nothing short of fantastic, from the moment I called them to schedule an installation date to the actual installation itself.
2025幎2æ20æ¥
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Great Water Filters Australia ããã®åç
Thank you for your wonderful feedback!
Weâre so pleased we could help get your new home set up with a Billi and filtration system. Moving is a big moment, and weâre proud to have made the process smooth from your first call to installation day.
It means a lot to hear youâve had a fantastic experienceâthank you for choosing us and welcome to the Great Water family!
Warm regards,
The Great Water Filters Team
Kept in touch when the filters would beâŠ
Kept in touch when the filters would be arriving if possible a yearly reminder to replace the filters would be helpful
2025幎2æ17æ¥
Great Water Filters Australia ããã®åç
Thank you for your feedback!
Weâre glad you appreciated the delivery updates. All our customers are enrolled in our 10-Year VIP Program, which includes annual cartridge remindersâso youâre all set!
Weâre also working on enhancing delivery tracking, so stay tuned. Thanks again for your support!
Warm regards,
The Great Water Filters Team
Replacement house filters
Replacement filters were easy to order and arrived quickly. Old ones were black, showing what the filters stop coming through the pipes. Only suggestion is to enclose a filter change guide in the box, or make guides easier to find on your website.
2025幎2æ17æ¥
Great Water Filters Australia ããã®åç
Thank you for your thoughtful feedback!
Weâre so glad to hear your replacement filters arrived quickly and that the ordering process was easy. Seeing how much the old filters catch is a real eye-openerâand exactly why we do what we do.
We also really appreciate your suggestion about filter change guides. Based on valuable feedback like yours, weâve now added QR codes on our boxes that link directly to easy-to-follow instructions. We're always looking for ways to make things simpler and better for our customers.
Thanks again for your support and for helping us improve!
Warm regards,
The Great Water Filters Team
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