Great Water Filters Australia レビュー 

Great Water Filters Australia からの回答

2025年6月6日

Thank you for your review!

We’re so glad you’ve found our filter change reminders helpful and our team friendly—it means a lot to us. We’re always here to make water care easy and stress-free.

Thanks again for your support!

Warm regards,
The Great Water Filters Team

Great Water Filters Australia からの回答

2025年6月6日

Thank you for your kind words!

We’re so pleased to hear your system arrived promptly and met your expectations. Delivering a smooth experience from order to installation is something we take great pride in.

We truly appreciate your support and thank you for choosing Great Water Filters!

Warm regards,
The Great Water Filters Team

Great Water Filters Australia からの回答

2025年6月6日

Thank you for your great feedback!

We’re glad to hear the annual reminder was helpful and that your ordering experience was smooth from start to finish. Making things easy and reliable for our customers is exactly what we aim for.

We truly appreciate your continued support—thank you for being a valued part of the Great Water Filters community!

Warm regards,
The Great Water Filters Team

Great Water Filters Australia からの回答

2025年6月6日

Thank you for your lovely review!

We’re so pleased to hear you’re loving your Great Water system in your new home. It’s always a big move, and we’re honoured to be part of your fresh start with cleaner, healthier water.

And yes—keeping your filter details on record is just one of the little things we do to make life easier. We're always here to help when it's time for a replacement or if you ever need support.

Thanks again for choosing us and for being part of the Great Water family!

Warm regards,
The Great Water Filters Team

Great Water Filters Australia からの回答

2025年2月23日

Hello Wayne,

Thank you for your amazing review! We’re so glad to hear about the huge improvement in your water quality since installing your Great Water filtration system. Saying goodbye to rust and sediment while enjoying fantastic-tasting water and softer showers is exactly what we strive for!

It’s also wonderful to hear that the delivery and installation were fast and that our team provided polite and helpful service. Your recommendation means the world to us, and we truly appreciate your support.

If you’d like to share your experience on social media, it would help others looking for a reliable water filtration solution. Please don’t hesitate to reach out if there’s anything more we can assist you with!

Warm regards,
Trish - Customer Service | Great Water Filters

Great Water Filters Australia からの回答

2025年6月6日

Thank you for your feedback—we understand price changes can be frustrating.

Last year, we honoured the $195 price as a gesture of goodwill, even though the correct price was $245 at the time. This year’s adjustment to $295 reflects rising costs in manufacturing, raw materials, shipping, warehousing, and the Australian dollar—factors unfortunately outside of our control.

As a growing Australian family business, we've seen many others struggle in recent years. Your continued support means a great deal to us—it helps us keep delivering the quality systems, service, and care our customers count on.

Warm regards,
The Great Water Filters Team

Great Water Filters Australia からの回答

2025年2月4日

Hello Sharman,

Thank you for your feedback! We appreciate your patience and understanding regarding the appointment change, and we’re glad to hear that the technician was able to install your **filtered drinking water system** the next day. Providing good service is our top priority, and we’re happy that everything was completed for you.

If there’s anything else we can assist you with, please don’t hesitate to reach out. We’d also love for you to share your experience on social media to help others learn about our service!

Warm regards,
Trish - Customer Service | Great Water Filters

Great Water Filters Australia からの回答

2025年2月3日

Hello Nataliia,

Thank you for your kind review! We’re delighted to hear that you’re happy with our filters. Providing high-quality water filtration is our priority, and it’s great to know they’re meeting your expectations.

If you’d like to share your experience on social media, it would mean a lot to us and help others learn about our products. Please feel free to reach out if there’s anything more we can assist you with!

Warm regards,
Trish - Customer Service | Great Water Filters

Great Water Filters Australia からの回答

2025年2月2日

Hello,

Thank you for your fantastic review and recommendation! We truly appreciate your support and are so glad to hear that you’ve had such a positive experience with us.

If you’d like to share your feedback on social media, it would mean a lot to us and help others discover the benefits of our products. Please don’t hesitate to reach out if there’s anything more we can assist you with!

Warm regards,
Trish - Customer Service | Great Water Filters

Great Water Filters Australia からの回答

2025年2月2日

Hello LM,

I’m very sorry to hear that your filters haven’t arrived yet and that you’re experiencing a long wait time. This is not the experience we want for our customers, and I completely understand your frustration.

I’d be happy to look into your order status and provide you with an update as soon as possible. Please feel free to reach out to our customer service team directly, and we’ll do everything we can to resolve this for you quickly.

Thank you for your patience, and I truly appreciate your feedback.

Warm regards,
Trish - Customer Service | Great Water Filters

Great Water Filters Australia からの回答

2025年1月28日

Hello Tabatha,

Thank you for your kind review! We’re so pleased to hear that you found the ordering process easy and appreciated the reminders. Making things simple and convenient for our customers is always our goal!

If you’d like to share your experience on social media, it would mean a lot to us and help others discover the benefits of our service. Please don’t hesitate to reach out if there’s anything more we can assist you with.

Warm regards,
Trish - Customer Service | Great Water Filters

Great Water Filters Australia からの回答

2025年1月27日

Hello Sharyn,

Thank you for your wonderful review! We’re so glad to hear that your replacement cartridges were delivered promptly and that the process was stress-free. Providing a seamless experience is exactly what we aim for!

If you’d like to share your experience on social media, it would help others discover the benefits of our products and service. Please feel free to reach out if there’s anything more we can assist you with.

Warm regards,
Trish - Customer Service | Great Water Filters

Great Water Filters Australia からの回答

2025年1月27日

Hello Sitham,

Thank you for sharing your feedback. I’m truly sorry to hear about the delay with your filter and the lack of communication regarding the stock status. This is not the experience we aim to provide, and I completely understand your frustration.

We should have informed you earlier about the stock issue and provided an update on your order. I will escalate this matter to ensure better communication and quicker resolutions in the future. If you have any further concerns or need assistance with your order, please don’t hesitate to contact us directly.

Thank you for your patience and understanding as we work to improve your experience.

Warm regards,
Trish - Customer Service | Great Water Filters

Great Water Filters Australia からの回答

2025年1月23日

Hello Philip,

Thank you for sharing your feedback. I’m truly sorry to hear about the issues you’ve faced with our communication and the multiple email notifications regarding your cart. This is not the experience we aim to provide, and I completely understand your frustration.

We’re actively looking into the matter to ensure this doesn’t happen again in the future. I’ll also flag your concern with our team to resolve any ongoing communication issues and improve our processes.



Warm regards,
Trish - Customer Service | Great Water Filters

Great Water Filters Australia からの回答

2025年1月19日

Hello Julie,

Thank you for your fantastic review! We're so happy to hear that you're loving your **instant filtered boiling water** for your daily cups of tea – it’s such a great convenience! We’re also thrilled that you found our team helpful and that the installation process went smoothly.

Your satisfaction means the world to us, and we’re delighted you’re thoroughly enjoying the product. If there’s ever anything more we can do for you, please don’t hesitate to reach out.

Warm regards,
Trish - Customer Service | Great Water Filters

Great Water Filters Australia からの回答

2025年1月13日

Hello Tina,

Thank you for your kind review! We’re so pleased to hear that you found the ordering and payment process easy, and that our communication about delivery was quick and efficient. Making your experience seamless is always our goal.

If there’s anything more we can assist you with, please don’t hesitate to reach out. We’d also love for you to share your experience on social media to help others learn about our service!

Warm regards,
Trish - Customer Service | Great Water Filters

Great Water Filters Australia からの回答

2025年1月13日

Hello Lesley,

Thank you for sharing your feedback. I’m sorry to hear about the concerns you experienced during your transaction. We completely understand how important it is to feel secure and have flexible payment options.

Your feedback regarding PayPal and the saving of credit card details on the Link platform has been noted, and I’ll make sure it’s passed on to our team for review. Please rest assured that we prioritise customer security and comply with stringent standards to protect your information.

I’m also sorry to hear about the difficulty reaching our customer service team via the contact page. We’re investigating this issue to ensure our contact methods are fully functional.

If there’s anything else I can assist you with, please feel free to reach out directly – we’re here to help.

Warm regards,
Trish - Customer Service | Great Water Filters

Great Water Filters Australia からの回答

2025年1月13日

Hello Tse Ting Yang,

Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with both our system and service. Knowing that you appreciate our company and products truly means the world to us.

If you’d like to share your experience on social media, it would help others discover the benefits of quality water filtration. Please don’t hesitate to reach out if there’s anything more we can assist you with!

Warm regards,
Trish - Customer Service | Great Water Filters

Great Water Filters Australia からの回答

2025年1月13日

Hello Angela,

Thank you so much for sharing your heartfelt experience! We’re delighted to hear that installing our water filtration system has made such a positive difference for you and your family. It’s incredible to know that your water is now free from unpleasant chlorine smells, and that it’s having a noticeable impact on your skin and hair.

Your decision to prioritise cleaner, healthier water is truly inspiring, and we’re thrilled to have been part of that change. If you’d like to share your story on social media, it could help others realise the benefits of better water for their homes. Please don’t hesitate to reach out if you need anything further – we’re always here to help!

Warm regards,
Trish - Customer Service | Great Water Filters