Extremely disappointed The olive oil pump arrived already broken and completely unusable. I contacted customer service,but unfortunately they were very unhelpful and showed no real interest in... もっと見る
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Great food, had some guests this weekend, so ordered Sausages, Pork gyros, sausages pastries, cheese pastries, chicken soulvaki, pork soulvaki. Absolute success, they asked for the website straightawa... もっと見る
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I was really impressed by this company. I found a wonderful Greek-French dictionary with them and received 10% off as an introductory offer, which was a nice surprise. (I now have 5% off my next pur... もっと見る
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Great selection of Greek products. However, some of them are not in stock. Great delivery process and service. The orders regularly arrive within the set timeframe which is amazing. For me, Greek Mark... もっと見る
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企業情報
Greek Market について
当該企業による記述
Greek Market – Greek products delivered across the UK
Greek Market is a technology-led online retailer of Greek products, serving customers across the UK since 2005.
We help customers enjoy authentic Greek food, drinks, pantry essentials, household favourites and selected chilled or frozen Greek products delivered directly to their door.
Our range includes Greek coffee and tea, Greek pies, Greek drinks, Greek cooking ingredients, Greek honey, Greek olives and olive oil, and products from well-known Greek producers and brands.
Why customers choose Greek Market
- Thousands of Greek products available online.
- Free weekday delivery on eligible orders over £59.
- Delivery-day options, including weekday, Saturday and next-working-day delivery where available.
- Careful packing for ambient, chilled and frozen products.
- Direct importing and close supplier relationships, helping us offer strong availability and competitive prices.
- Clear customer support through our Help & FAQs and structured contact form.
- Selected short-dated offers through our Fight Food Waste initiative, clearly shown where applicable.
We value honest customer feedback. Whether your experience was positive or something could have been better, your review helps us understand what we are doing well and where we need to improve.
For order-specific support, delivery questions, damaged items, missing items or product quality concerns, please contact our customer service team through our customer contact form or visit our Help & FAQs section.
Greek Market® is a registered trademark in the United Kingdom.
連絡先
4.4
優良
278件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Greek Delights
A wonderful enterprise selling a wide range of Greek foodstuffs. The delivery service is super speedy and reliable. I especially love their EVOO and specialist honeys. Indeed I am eating a small piece of baklava as we speak and it is utterly delicious.
2026年4月21日
自発的なレビュー
Greek Market からの回答
Dear Dr Wilcox
Thank you so much for your wonderful 5 star review.
We are truly delighted to hear that you have enjoyed both our speedy delivery service and your Greek favourites. It is especially lovely to know that our extra virgin olive oil, specialist honeys and baklava made such a great impression.
Your kind words mean a great deal to our team and we are very grateful for your support.
Kind regards
Greek Market team
Greek Market, a go-to place for shopping!
Great selection of Greek products. However, some of them are not in stock. Great delivery process and service. The orders regularly arrive within the set timeframe which is amazing. For me, Greek Market is the go-to place for shopping Greek products. Thank you!
2026年4月1日
Greek Market からの回答
Hi Christos,
Thank you very much for your lovely 5 star review and for your continued support. It really means a lot to us.
We are delighted to hear that you have been happy with both our delivery service and the overall shopping experience. It is especially appreciated to know that Greek Market has become your go to place for Greek products.
Thank you as well for mentioning stock availability. Easter is one of our busiest periods and some products can sell out very quickly due to the high seasonal demand, but we always do our best to keep popular lines available.
Thank you again for shopping with Greek Market and for taking the time to share your feedback.
Food excellent
Food excellent. Some products out of stock. Delivery in good time with communication to let us know arrival dates.
2026年3月24日
Greek Market からの回答
Hi Christine, thank you very much for your kind review and for highlighting the quality of the food, the delivery and the communication.
We also appreciate your note about some products being out of stock. We work hard to keep popular lines available, although some items can sell through quickly during Easter time.
Thank you again for choosing Greek Market. Your support means a lot to us and we hope to serve you again soon.
Kind regards, Greek Market team
great service
2026年3月23日
Greek Market からの回答
Hi DP,
Thank you very much for your 5 star review.
It is wonderful to know that you were happy with the service. Support like this means a lot to the team and is greatly appreciated.
Thank you again for choosing Greek Market.
Great packaging BUT …
Great packaging BUT all frozen items received thawed so I had to cook them right away and hope that they were not spoiled. Thankfully they were ok but I didn't want to cook all of them. The box was full of ice packs and bubble wrap which means clearly they care about the contents of the package.
Also, they replaced one of my items that I ordered with something similar but was never asked if I want this or something else. I ordered an Ion Derby Crisp Rice with Dark Chocolate 38g / Derby με Σοκολάτα Υγείας and they sent a ION Sokofreta Milk Chocolate Wafer / Σοκοφρέτα 38g. I would much prefer the Stevia one that I already had in my order.
Another negative experience is that I could not pay with a disposable card during the checkout process. When I do not know the shop/vendor or I have never made a purchase with someone, I always use a one-time-use debit card for the first few times in case something goes wrong and my details are compromised. But no, I could not do it and in the end I had to do it with my normal card and wished I wasn't scammed in the process.
Last but not least Royal Mail NEVER rang the bell (we were in the flat all day waiting for it) but instead left the box in a near-by location where it could be nicked easily by someone. I know it is not the shop's fault but bad delivery gives a bad experience.
I would order again but I would never ever get fresh or frozen foods so I could easily notify Royal Mail to pick it up myself from the post office and of course not having thawed/warm items that may or may not be spoiled.
2026年4月9日
自発的なレビュー
Greek Market からの回答
Hi Lina, thank you for your review.
For clarity, this order included 1 frozen item and 1 chilled item. The points mentioned here were not raised with Greek Market customer services at the time, so they could not be reviewed on receipt.
For any issue with an order, customers should contact Greek Market directly through Help & Support (GreekMarket.co.uk/help) so the matter can be properly reviewed.
Excellent service
On time amazing packaging. Product arrived frozen as it should be
2026年4月9日
自発的なレビュー
Greek Market からの回答
Hi Corina,
Thank you very much for your lovely review. We are delighted to hear that your order arrived on time, that the packaging was excellent, and that the product reached you frozen, exactly as it should, and in the proper condition.
Thank you again for taking the time to share your experience.
Greek Market
I love them a lot
2026年4月1日
Greek Market からの回答
Hi Charalambos,
Thank you very much for your kind words. It means a lot to us to hear that you love Greek Market.
We really appreciate your support and look forward to serving you again. GM team
Great quality and service delivery.
2026年3月31日
Greek Market からの回答
Hi John, thank you very much for your lovely review. We are so pleased to hear that you were happy with both the quality and the service you received.
We really appreciate your support.
Greek Market team
Very good products!
2026年3月31日
Greek Market からの回答
Thank you very much, Phoebe.
We are delighted to hear that you enjoyed the products and appreciate you taking the time to leave a review.
Kind regards,
Greek Market team
Your range of my favourite eats and…
Your range of my favourite eats and your service.Keep up the variety.Fantastic.Voala.
2026年3月23日
Greek Market からの回答
Hi Michael, thank you very much for your 5 star review and for the kind words about our range and service.
It is wonderful to know you are enjoying some of your favourite products from Greek Market. We are always working to keep the variety strong, so your feedback is truly appreciated.
Kind regards, Greek Market
Speedy delivery and excellent packaging…
Speedy delivery and excellent packaging but a narrow choice of products online from Manchester.
Sadly anything that is frozen comes partially or wholly defrosted despite the multiple frozen packs :(
So I avoid frozen products :(
2026年3月23日
Greek Market からの回答
Thank you very much, Elpitha, for your lovely and honest review.
It means a lot that you highlighted the speedy delivery and excellent packaging. The comments about the online range and the frozen products are also greatly appreciated, as this kind of feedback is very valuable. The aim is always to keep improving both the choice available online and the overall customer experience.
It is a real shame that the frozen items have not given you the confidence to order them again, and it would be wonderful to change that in future.
Thank you again for your support and for taking the time to share such balanced feedback. All the best, GM team.
Worst customer service I have ever…
Worst customer service I have ever seen!!! Very poor quality products, total dissapointment. Avoid this market as much as you can.
2026年3月17日
自発的なレビュー
Greek Market からの回答
As this review does not include enough information to identify the order or the issue being referred to, Greek Market is unable to comment on the specific matter here. Customers who need help should contact customer services through the official Help and Support channel here: GreekMarket.co.uk/help
Greek Market からの回答
Thank you very much for the positive review. Pleased to hear you found the service reliable and the prices fair. Much appreciated, and thank you for shopping with Greek Market.
Fantastic products!!!
2026年3月5日
Greek Market からの回答
Thank you so much for the 5 star review, Stratos. Very glad to hear you enjoyed the products. Your kind words are truly appreciated.
Great quality product well packaged and…
Great quality product well packaged and fast delivery.
Thank you.
2026年2月26日
Greek Market からの回答
Thank you very much, Nikos. Delighted to hear the order arrived well packed and that you were happy with both the quality and the delivery speed. Support like this means a lot to the team.
Greek Market has authentic Greek…
Greek Market has authentic Greek produce . The quality is very good . Placing the order was straightforward and delivery prompt.
2026年2月11日
Greek Market からの回答
Thank you, Jennifer, for the wonderful feedback. It is great to hear that the produce felt genuinely Greek, the quality impressed, and the ordering process was easy from start to finish. Many thanks for choosing Greek Market once again!
Greek Market からの回答
Thank you very much for the lovely review, Nigar. Pleased to hear the products met expectations and that the service was quick and smooth. Your support is greatly appreciated.
Greek Market からの回答
Hi Artie, Thank you for taking the time to leave a 5 star review. It is great to hear your order arrived quickly, the delivery updates were helpful, and you found our prices very good.
Thank you again for your support and we hope to welcome you back to GreekMarket.co.uk soon. Best wishes, GM team
Very bad when it comes to returns!
Very bad when it comes to returns!
I had to return a book and I contacted them as there were no instructions on their website other than that they accept returns and to email them for the process.
I emailed them and they advised that I need to arrange the courier and they gave me the address. All good so far.
After I sent the parcel, I checked a few days later and noticed that the driver made 3 attempts, but the parcel couldn’t be delivered.
I emailed Greek Market if the driver needs to go to a different place and they replied back to me saying that I didn’t confirm back to them that I had sent the parcel and so they couldn’t monitor the delivery.
I said, that they never advised that I need to let them know when the parcel is posted and I asked if the warehouse is open on specific hours.
They replied back saying the warehouse is open 9am-2pm and so the deliveries failed because it was after these hours. They never told me on the initial email that they are open during specific hour so I can make the necessary arrangements with the courier!
No matter how many times I said that when I asked on the return process they never told me that I need to send them the tracking nor the opening hours of the warehouse, they kept repeating that I should have told them! This is insane that they expected me to know these things and that they never took responsibility for the fact that they failed to advise me on these two requirements before I sent the parcel!
As 3 failed attempts were made, the courier’s policy it to send the parcel back to me. Greek Market wouldn’t send me a prepaid label this time due to their lack of proper instructions and they kept insisting that I need to pay for the postage again if I would like a refund.
After the multiple emails we exchanged and needing a final answer before I reported this to Trading Standards, they said that the driver went to the HGV/pallet loading shutter rather than the signposted Deliveries/Returns entrance for small parcels. I asked them what proof they have and they never replied back to me!
On the one hand they say that they close at 2pm and because the driver arrived after this hour the parcel couldn’t be delivered and on the other hand they say the delivery failed because the driver didn’t go to the right entrance. Doesn’t make sense!
I kept the book as I couldn’t accept paying again to send it back for their errors and for the fact that they don’t take accountability for their mistakes!
2025年12月5日
自発的なレビュー
Greek Market からの回答
Change of mind returns are the customer’s responsibility. The item must be returned to our warehouse successfully within the return window, although Greek Market allowed far longer in this case. No return received means no refund. Goodwill has ended and this matter is closed.
Great authic products and quick…
Great authic products and quick delivery. Will definitely use again
2026年1月7日
Greek Market からの回答
Thank you, Norman, for taking the time to leave this review.
Greek Market is pleased to hear you enjoyed the authentic products and that delivery was quick. Your support is genuinely appreciated, and Greek Market looks forward to serving you again soon. Kind regards, GM team
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