Extremely disappointed The olive oil pump arrived already broken and completely unusable. I contacted customer service,but unfortunately they were very unhelpful and showed no real interest in... もっと見る
企業が回答しました
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Great food, had some guests this weekend, so ordered Sausages, Pork gyros, sausages pastries, cheese pastries, chicken soulvaki, pork soulvaki. Absolute success, they asked for the website straightawa... もっと見る
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I was really impressed by this company. I found a wonderful Greek-French dictionary with them and received 10% off as an introductory offer, which was a nice surprise. (I now have 5% off my next pur... もっと見る
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Great selection of Greek products. However, some of them are not in stock. Great delivery process and service. The orders regularly arrive within the set timeframe which is amazing. For me, Greek Mark... もっと見る
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企業情報
Greek Market について
当該企業による記述
Greek Market – Greek products delivered across the UK
Greek Market is a technology-led online retailer of Greek products, serving customers across the UK since 2005.
We help customers enjoy authentic Greek food, drinks, pantry essentials, household favourites and selected chilled or frozen Greek products delivered directly to their door.
Our range includes Greek coffee and tea, Greek pies, Greek drinks, Greek cooking ingredients, Greek honey, Greek olives and olive oil, and products from well-known Greek producers and brands.
Why customers choose Greek Market
- Thousands of Greek products available online.
- Free weekday delivery on eligible orders over £59.
- Delivery-day options, including weekday, Saturday and next-working-day delivery where available.
- Careful packing for ambient, chilled and frozen products.
- Direct importing and close supplier relationships, helping us offer strong availability and competitive prices.
- Clear customer support through our Help & FAQs and structured contact form.
- Selected short-dated offers through our Fight Food Waste initiative, clearly shown where applicable.
We value honest customer feedback. Whether your experience was positive or something could have been better, your review helps us understand what we are doing well and where we need to improve.
For order-specific support, delivery questions, damaged items, missing items or product quality concerns, please contact our customer service team through our customer contact form or visit our Help & FAQs section.
Greek Market® is a registered trademark in the United Kingdom.
連絡先
4.4
優良
278件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick delivery
Quick delivery and everything was well packed and as ordered.
I liked the fact there was a good variety of items available to order for all kinds of taste 🙂
2026年1月7日
Greek Market からの回答
Hi Alex,
Thank you for taking the time to share your feedback.
Greek Market is pleased to hear your order arrived quickly, was well packed, and everything was exactly as ordered. It’s also great to know you enjoyed the variety available across the range 🙂
If you ever need help with an order or product selection, please contact our team via the Help & Support on our website so we can assist promptly.
Kind regards, GM team
If your order with frozen products delayed, do not expect a refund
Those people working for customer service are a joke. They have managed to send my order, with some frozen products, the day that one of the worst storms hit the UK. The order was supposed to be delivered the next day, sent by royal mail, and today 3 days after still waiting my order. The worst think is that when I have email them that I want a refund because those products will be no good for consumption any more, they told me that because they put a couple of ice packs inside, will be good to consume. Really? I think you need food standard agency to your shop to have a little inspection. Still waiting to sort out a refund with them.
2026年1月9日
自発的なレビュー
Greek Market からの回答
Greek Market is sorry your Royal Mail delivery has been delayed.
Your order was scheduled for the delivery day you selected at checkout, which unfortunately coincided with Storm Goretti and widespread weather warnings. Greek Market processed the order for dispatch to meet the selected day; however, severe weather can disrupt carrier's network and delivery timings.
On frozen/chilled items: a delivery delay does not automatically mean food is unsafe. These parcels are packed in insulated gel-pack packaging and the correct way to assess this is the condition on arrival, not assumptions in advance. For that reason, Greek Market cannot process a refund request while a parcel is still in transit and before the contents can be checked.
When the parcel arrives, please open immediately and photograph the gel packs and products as received (a temperature reading if available). If items have fully defrosted and are warm, they should not be consumed. Submit the order number and photos via the website Help & Support contact form and Greek Market will review and resolve any items where there is objective evidence of a cold-chain breach.
Greek Market cannot discuss order specifics on Trustpilot.
Όλοι μου οι αναμνήσεις από την ΕΛΛΆΔΑ…
Όλοι μου οι αναμνήσεις από την ΕΛΛΆΔΑ πριν να έρθω στην Αγγλία.
Σάς ευχαριστώ που μπορούμε να παραγγείλουμε online τα προϊόντα σάς καί να θα απολαύσουμε.
💌
2026年1月9日
Greek Market からの回答
Σας ευχαριστούμε από καρδιάς για το τόσο όμορφο μήνυμα. Το Greek Market χαίρεται που τα προϊόντα μας σάς ξυπνούν αναμνήσεις από την Ελλάδα και που μπορείτε να τα απολαμβάνετε εύκολα στην Αγγλία.
Dear Nedyalka,
Thank you from the bottom of our hearts for your lovely message. Greek Market is delighted our products bring back your memories of Greece and that you can enjoy them easily here in the UK.
Best wishes, GM team
Delivery on time and the sausages are…
Delivery on time and the sausages are excellent I will definitely be ordering again thank you Happy New Year
2025年12月30日
Greek Market からの回答
Hello Mr and Mrs Lort,
Thank you for your review. Greek Market is delighted your delivery arrived on time and that you enjoyed the sausages. Wishing you a very Happy New Year — we look forward to serving you again soon.
Excellent quality and super well…
Excellent quality and super well protected packaging.
The chicken rolls are so tender and delicious.
2025年12月30日
Greek Market からの回答
Hi Angeliki,
Thank you for your lovely review. Greek Market is delighted you were happy with the quality and the protective packaging, and that you enjoyed the chicken rolls. We really appreciate your support. All the best, GM team
The best service ever
The best service ever. Everything arrived on time and in perfect condition. Thankfully, GreekMarket exists, making it easy for us to find Greek products. Thank you!!!
2025年12月23日
自発的なレビュー
Greek Market からの回答
Hello Katerina,
Thank you for your wonderful review. Greek Market is delighted everything arrived on time and in perfect condition, and that we help make Greek products easy to find in the UK. Many thanks for your support. Best wishes, GM team
Good shopping experience
Good availability of items, fast delivery in good condition, would recommend for greek products
2025年10月30日
Greek Market からの回答
Hi Chris,
Thank you for your review. Greek Market is pleased to hear you found good availability, fast delivery, and that everything arrived in good condition. Many thanks for recommending us for Greek products.
Always delighted with my orders
2025年11月6日
Greek Market からの回答
Hello Angelos,
Thank you for your review and continued support. Greek Market is delighted to hear you’re always happy with your orders and it’s genuinely appreciated. All the best, GM team
Greek Market からの回答
Hello Elpida,
Thank you for your review. Greek Market is delighted to hear you’re very happy with the products. We really appreciate your support. Best wishes, GM team
Greek Market からの回答
Hello V. Nikolaou,
Many thanks for your review. Greek Market is delighted everything ran smoothly and quickly from checkout to delivery. Thanks again for recommending us.
Great Shopping Experience
Great service. I was looking for Lays Oregano crisps which are not easy to find in the UK. Found some on Greek Market but they were out of stock. However, there was an option to be emailed when new stock arrived. I did this, not really expecting a response. The following day I was notified that they were now available. The price was excellent and the delivery super quick. So pleased with every step in this process and have no hesitation in recommending this fab little shop!
2025年12月1日
Greek Market からの回答
Hello Donna,
Thank you for the brilliant feedback. The “Back in Stock” email is there for moments exactly like this — and we’re so pleased it helped you grab the Lays Oregano as soon as they returned. Great to hear delivery was super quick and the price hit the mark too. Thanks again for the recommendation.
Greek Market からの回答
Hello Xanthippi,
Thank you for your review. Greek Market is delighted you were happy with the packaging and that everything arrived in excellent condition. Many thanks for your support.
Can't contact them after an order and Moreover they don't respond to you at all
Hello
I have made many purchases from Greek market but the previous time I made an order 60 pounds to avoid the delivery cost on the 12th of November and they didn't have an item (4,27)which reduced the order into 55 sth pounds and instead to contact with me and ask if i want to add sth else , they sent the order and they charged me with the del. Cost. Although i sent them a text, to tell them to send me the whole order on the 25th of November and after because i ordered Christmacy products as well and they confirm that they would send the half of the order initially and the rest on the 25th so they included the del. cost at the second part of the order. I also couldnt get contact with them at all because they delayed a lot to send me the order I had no information at all. I received it on the 2nd of December. I sent them 2 messages and no acknowledgement. Very disappointing if sth happens and I want to reach the customer service so as to modify the order.
Otherwise i had no problem previously to tell the truth
2025年12月2日
自発的なレビュー
Greek Market からの回答
Hello Agathi,
Greek Market is sorry to hear you feel this way. A few points need correcting for clarity:
Free delivery thresholds are value-based. If an item becomes unavailable and is removed/refunded, the order total can drop below the free-delivery threshold and the system will apply the delivery charge automatically under the published pricing rules.
Order changes and “hold until” requests are not accepted by text and cannot always be applied once an order is in processing/dispatch. Requests must be sent via the website Help & Support contact form and before the dispatch cut-off (typically 12:00 noon) to be actioned reliably.
Split shipments may be used when part of an order is available earlier and the remainder follows when stock arrives. This is done to avoid holding customers’ entire order unnecessarily.
Greek Market will not discuss account specifics publicly. If you submit the message again via Help & Support with your order number, Customer Support will review the timeline and the delivery charge application; if anything has been applied incorrectly, it will be corrected.
very long wait
2025年11月28日
Always on time
Always on time, very pleased with product price and service will use again thank you
2025年11月28日
Greek Market からの回答
Γεια σας,
Σας ευχαριστούμε πολύ για την αξιολόγηση. Το Greek Market χαίρεται που όλα ήταν υπέροχα!
Thank you very much for your review. Greek Market is delighted to hear everything was excellent!
Amazing delivery and great customer…
Amazing delivery and great customer service from the Greek Market
2025年9月12日
Greek Market からの回答
Thank you for your review. Greek Market is delighted to hear you were happy with the delivery and customer service. We really appreciate your support.
A great purchase experience
I was really impressed by this company. I found a wonderful Greek-French dictionary with them and received 10% off as an introductory offer, which was a nice surprise. (I now have 5% off my next purchase).
The whole purchase was easy and their communication with me was excellent.
The package arrived on the day stated and within the times given. The book arrived very well packaged. I would buy from them again and would definitely recommend them.
2025年10月31日
Greek Market からの回答
Dear Richars, Thank you for your wonderful feedback. Greek Market is really pleased you found the Greek–French dictionary, enjoyed the introductory offer, and that everything from ordering to communication and packaging met expectations. Many thanks for recommending us! We look forward to welcoming you back. Best wishes, GM team
VERY POOR SERVICE....AVOID
I ordered the book Klik sta Ellinika B1 18th Sep 2026 delivered 28 Oct 2026. Terrible service.
2025年9月18日
自発的なレビュー
Greek Market からの回答
Dear Yannis Giannopoulos, it seems you confuse a pre-order release/availability date with a delivery date.
For pre-order items such as the book you pre-ordered, Greek Market’s checkout does not provide delivery-day selection. Any date shown on the product page relates to the publisher/supplier’s expected release/availability, not a guaranteed delivery date.
Greek Market has already explained this by email (in English and Greek). Greek Market will not repeat the same explanation again.
The order was placed and a date given…
The order was placed and a date given for delivery, which was as stated. The olives are delicious. Thank you!
2025年10月29日
Greek Market からの回答
Hi Marina, Thank you for your lovely review. Greek Market is pleased your order arrived on the selected day and that you enjoyed the olives. Many thanks for your support. Best wishes, GM team
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