Extremely disappointed The olive oil pump arrived already broken and completely unusable. I contacted customer service,but unfortunately they were very unhelpful and showed no real interest in... もっと見る
企業が回答しました
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Great food, had some guests this weekend, so ordered Sausages, Pork gyros, sausages pastries, cheese pastries, chicken soulvaki, pork soulvaki. Absolute success, they asked for the website straightawa... もっと見る
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I was really impressed by this company. I found a wonderful Greek-French dictionary with them and received 10% off as an introductory offer, which was a nice surprise. (I now have 5% off my next pur... もっと見る
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Great selection of Greek products. However, some of them are not in stock. Great delivery process and service. The orders regularly arrive within the set timeframe which is amazing. For me, Greek Mark... もっと見る
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企業情報
Greek Market について
当該企業による記述
Greek Market – Greek products delivered across the UK
Greek Market is a technology-led online retailer of Greek products, serving customers across the UK since 2005.
We help customers enjoy authentic Greek food, drinks, pantry essentials, household favourites and selected chilled or frozen Greek products delivered directly to their door.
Our range includes Greek coffee and tea, Greek pies, Greek drinks, Greek cooking ingredients, Greek honey, Greek olives and olive oil, and products from well-known Greek producers and brands.
Why customers choose Greek Market
- Thousands of Greek products available online.
- Free weekday delivery on eligible orders over £59.
- Delivery-day options, including weekday, Saturday and next-working-day delivery where available.
- Careful packing for ambient, chilled and frozen products.
- Direct importing and close supplier relationships, helping us offer strong availability and competitive prices.
- Clear customer support through our Help & FAQs and structured contact form.
- Selected short-dated offers through our Fight Food Waste initiative, clearly shown where applicable.
We value honest customer feedback. Whether your experience was positive or something could have been better, your review helps us understand what we are doing well and where we need to improve.
For order-specific support, delivery questions, damaged items, missing items or product quality concerns, please contact our customer service team through our customer contact form or visit our Help & FAQs section.
Greek Market® is a registered trademark in the United Kingdom.
連絡先
4.4
優良
278件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Reliable delivery
Reliable delivery. The parcel arrived on time, which was necessary as there were frozen products. A big range of food and friendly customer service.
2025年9月4日
Greek Market からの回答
Thank you, Graham! Delighted your parcel arrived on time and the frozen products were looked after. We really appreciate your kind words about our range and customer service. Kind regards, Greek Market team
Amazing products
Amazing products, great packaging even for frozen foods.
Totally recommend them
2025年8月4日
Greek Market からの回答
Hi Dimitris, thank you for the 5-star review and recommendation! We’re delighted you enjoyed the products and that the frozen items arrived in great shape. Our special packaging is designed to keep things safe for 24–48 hours in transit. If you ever need a specific weekday delivery, you can choose your preferred day at checkout. For anything else, our Help & Support form is the quickest way to reach us. Hope to see you again soon! Greek Market Team
My order arrived a day earlier than…
My order arrived a day earlier than expected and packaged very well so I'm really happy with that ! I've ordered from Greek Market before and always more than happy with their choice of Greek products and service.
2025年8月8日
Greek Market からの回答
Thank you so much, Lorna! We’re delighted to hear your order arrived ahead of time and well packaged. It’s wonderful to know you’ve been happy with our products and service on each occasion. We truly appreciate your continued support! Kind regards, GM team
Great products and great service
Great products and great service. Communicated in advance when things were not available giving alternatives for inclusion in our delivery. Good packaging and arrived when expected!we will order again!
2025年8月7日
自発的なレビュー
Greek Market からの回答
Thank you, Pan! We’re so pleased you enjoyed our products and service, and that the packaging and delivery met your expectations. We appreciate your kind words and look forward to your next order! Kind regards, GM team
Greek Market からの回答
Thank you, Kat! We’re delighted you enjoyed all the products and truly appreciate your kind feedback. We look forward to sending you more of your favourites soon! Best regards, GM team
Greek Market からの回答
Thank you, Ed! We’re glad your order arrived on time and that you were pleased with our service. We look forward to serving you again! Best regards, GM team
Very quick delivery for a product that…
Very quick delivery for a product that didn't think was available in this country. It is needed to make a perfect frappe
2025年7月14日
Greek Market からの回答
Thank you, Nick! We’re delighted we could provide the product you were looking for and get it to you quickly. Here’s to many perfect frappes ahead! Kind regards, GM team
Very happy
Excellent quality of products, everything was delivered in perfect condition and in the estimated time. I would highly recommend.
2025年7月9日
Greek Market からの回答
Thank you so much, Eirini! We’re delighted that everything arrived on time and in perfect condition, and that you’re happy with the quality of our products. Your recommendation means a lot to us, and we look forward to serving you again soon! Kind regards, GM team
Fantastic!
As always, delivery was very quick, great quality products, very happy, thank you!
2025年7月2日
Greek Market からの回答
Thanks so much, Jamie!
We’re really glad to hear everything arrived quickly and you’re happy with the quality. Always a pleasure to serve you — thanks for your continued support!
Best wishes, GM team
Misleading olive oil description; shocking customer service on email - avoid
We purchased five bottles of olive oil "Altis Classic Olive Oil" from GreekMarket.co.uk on 10 June 2025, which were delivered on time on 16 June 2025.
The product is marketed as premium and sold under a well-known Greek brand "Altis Classic Olive Oil". However, it turns out to be a blend of refined olive oils and virgin olive oil — a lower-grade mix that is not disclosed anywhere in the product description.
Resellers are legally required to clearly state when an olive oil is composed of refined and virgin olive oils, as blends like these do not meet the consumers' expected quality standards.
Despite this being a requirement and the product being marketed to UK consumers, there is no mention on the website — in English — that this is a lower-grade blend. The only image used on the product page is a low-resolution label in Greek, which offers no clarity to the average UK shopper.
As a result, the description is misleading, using terms like “pure” and “natural” which could easily lead a reasonable UK consumer to believe they are purchasing a high-quality, unrefined product, when in fact it contains refined oils.
We raised this with the seller in good faith to help prevent further customer confusion or detriment. However, the response was disappointing:
• Initially, our concerns were dismissed,
• Then followed by a series of legal rebuttals,
• Ultimately ending with a statement that the “matter is now closed” and a warning (!) not to contact them again, as doing so “abuses customer service channels.”
Absolutely appalling customer service on email, no apology, no acknowledgment of the inadequate description, and no willingness to update the listing to reflect the product’s true composition for English-speaking consumers.
The seller has offered to return the product at our own cost (not very practical, and expensive) and continues to refuse to edit the product description, as they legally should.
This was a poor customer experience, and a troubling lack of transparency from a UK-based seller. Avoid.
2025年6月17日
自発的なレビュー
Greek Market からの回答
Dearest Lucas Germanos 🏳️🌈 you ordered Altis Classic Olive Oil and you received exactly that: Altis Classic Olive Oil. It seems you intended to buy Altis Extra Virgin Olive Oil—a different product and completely separate listing on GreekMarket.co.uk, with different title, photos, labelling, description, and price. This distinction was pointed out to you multiple times over the 10 days of your continuous harassment of our customer services.
We offered you a full refund if you returned the unopened bottles. You declined. Instead, you chose to flood our customer service with baseless legal threats over a mistake that is entirely yours.
Your refusal to accept responsibility and your relentless harassment waste our time and resources. Thousands of customers purchase this product with zero confusion — your complaints are a unique case of willful ignorance and deliberate bad faith.
We stand firmly by our listing, our service, and our legal compliance. This matter is closed.
Excellent customer service
Excellent customer service. Replaced a delayed order, even though it was the courier’s fault.
2025年6月21日
自発的なレビュー
Greek Market からの回答
Thanks so much, Val!
We really appreciate your kind words. While we can't control courier delays, we’ll always go the extra mile when something goes wrong — even when it’s not our fault. Glad we could get it sorted for you quickly!
Wish you all the best, GM team
Delivery was very prompt
Delivery was very prompt.
Great to get the bechamel sauce mix we know from Greece in England
2025年6月10日
Greek Market からの回答
Thank you very much, PMF! We're delighted your delivery was prompt and that you're enjoying the familiar taste of our bechamel sauce mix here in England. We look forward to bringing you more of your favourites soon!
Best regards, GM team
Greek Market からの回答
Thanks so much, Chris! We're happy you appreciated our on-time delivery and enjoyed the variety of products. Looking forward to serving you again soon!
Best wishes, GM team
Brilliant customer service
Brilliant customer service! I had a query on my order which was dealt with promptly and efficiently. The food came superbly packaged and was of excellent quality.
Will certainly use again.
2025年6月6日
自発的なレビュー
Greek Market からの回答
Thank you so much, Kath! We're thrilled to hear that your query was resolved promptly and that you enjoyed the quality and packaging of your order. Your feedback means a lot to us, and we look forward to serving you again soon!
Warm regards, Greek Market team
The best Greek online shop
Amazing online shop,yummy food and super fast delivery . Highly recommended
2024年10月13日
Greek Market からの回答
Thanks so much, MH!
We're thrilled you enjoyed the food and the speedy delivery. Really appreciate the recommendation — hope to see you again soon! GM team
My order arrived the next day and so…
My order arrived the next day and so far the contents appear to have arrived undamaged
2025年5月7日
Greek Market からの回答
Thanks, David!
We’re glad your order arrived so quickly and in good condition. If you ever need anything, we’re just a message away — enjoy your Greek goodies! See you soon, Greek Market team
excellent professionals
I am always happy to receive a parcel with my Greek products/
thanks Greek Market
2025年5月12日
Greek Market からの回答
Thank you, Konstantina!
We’re so happy to hear that your parcels bring you joy — it’s always a pleasure to serve you. Thanks for your kind words and continued support!
Greek Market team
Greek Market からの回答
Hi Christina, we’re sorry to hear you haven’t received both parcels yet.
We always urge customers to contact us directly first, as we are committed to resolving any genuine delivery issues quickly and fairly. Public reviews before any attempt to communicate with us do not reflect the level of care and service we offer daily.
Excellent!!!
2025年5月1日
Greek Market からの回答
Thanks so much, Georgina! Glad you had an excellent experience, your support means a lot!
See you soon, Greek Market team
Very happy with Greek market as I found…
Very happy with Greek market as I found most of the Greek products I wanted and the order came on time. The quality is also very good and I’m happy when there are plenty of products to choose.
2025年4月30日
Greek Market からの回答
Thanks so much, Maria!
We're delighted you found exactly what you were looking for and that your order arrived promptly. Great to hear you're enjoying the quality and variety—we'll keep expanding our range to make sure you always have plenty of choice!
See you soon, GM team
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