Greenby レビュー 

Continual problems since the migration from Plusnet. Currently unable to send/receive emails yet again, advising username or password is not recognised, haven't changed a thing since yesterday when it was working. Service response is abysmal.
Still waiting for a solution to a ticket raised 6 months ago to be able to send to gmail/hotmail accounts.
May have to give up and sign with a gmail account despite the hassle that would involve.

its slow to stopped.constantly comes up with errors when trying to send email its rubbish i moved all email to outlook.. why plusnet use this awfull service is a mystery.. tonight its broken agaiin and cant read emails it just hangs.. utter crap

I feel Plusnet have thrown their loyal customers under a bus here. The migration of email service to Greenby happened for us last week. The previous Twelve months of our Sent emails have disappeared, the most recent now appearing to be September 25. Engaging in their tech support ticket system is a total joke with meaningless bot replies. There is no phone number.

Migrated to Greenby from plusnet, ignored file structure and migrated ALL emails into in box marked unread.In consequence nearly 2000 emails unread in my inbox. They have taken my money, but Support haven't fixed it and Complaints person Declan P refused to acknowledge my complaint. Absolutely useless.

My email service was migrated from Plusnet to Greenby without proper notification - I only knew because my Plusnet stopped working. I eventually found an inbox at Greenby of my old emails, with no new emails since from the date of migration. The email address Greenby have allocated is scrambled and despite three requests to tech support, they have not responded.
I would urge anyone to avoid Greenby like the plague, they are useless

Migration from Plusnet to Greenby an unmitigated disaster leaving our email and domain services broken and with no support available other than bot "help" that doesn't. Appalling of Plusnet too to dump customers on such a shambolic outfit that plainly had no proper testing programme to ensure its migration processes were reliable. The problems date back to last year yet Greenby hasn't fixed them, relying on user forums to try sorting the mess. One star is too generous. We are dumping Greenby. Avoid!

Awful migration experience. I am fairly experienced with setting up email accounts but that was not going to be necessary as Greenby assured everyone that all settings will remain the same and the service will migrate from Plusnet to Greenby seamlessly. How wrong they are. Migration happened 2 days ago. Still have no way of accessing my emails on my app. Raised a ticket and sent a reminder and an email, only to get a stupid bot generated response that contradicts their online help knowledgebase. No one has picked up the query or provided any input for almost 2 days. But keep getting reminded that I will need to pay a fee to maintain access! Pathetic.

This company is a complete disgrace and should be removed from the email service business ! Any company that does not provide a Telephone contact number should be ignored and Grennby is one of them. After 3 days, and having paid the £15 transfer fee after Plusnet, I am still waiting for their pathetic chat-bot to (a) respond and (b) reply to 7 questions to Ticket #44061 - Who knows if I will ever have my problem solved ?

No email since the Plusnet migration! Unable to send or receive emails. There's no customer support from Greenby. Absolute disaster. Plusnet you made an awful choice selecting Greenby to take over your email accounts. I'm sure like us, many will be looking to leave Greenby as soon as possible!!!!

Since my plusnet email was migrated to Greenby the email was working as normal for about 7 days but int he last two days I have not been getting any new emails. I have logged tickets with the Greenby Helddesk on their portal but have not had single reply, not even from their AI chatbots. There is no number to call and speak to an actual human.

So far, so bad. Currently the email has stopped syncing. I can just about see my emails on their web but its painfully slow. The website is a mess. I only had one email address to transfer from plusnet. Now I appear to have a mysterious domain and another odd email address has appeared, which appears to have taken over from my own. I paid the continuing fee, but it's not showing as extending my service.
So I certainly can't recommend this company at all.

Absolutely awful customer service, extremely unreliable, the worst thing Plusnet did.
I absolutely do not recommend Greenby and it’s a pity Trustpilot does not offer zero stars

Migrated by Plusnet and the service is terrible. A Tortoise could process things faster - absolute disaster and then they are going to start charging for it!!!!!!!!

Was migrated from Plusnet to these people - and it hopeless - server responce times so slow it is painful - have had open ticket with them for months - they do answer it - but they just don't do anything about it.

I was notified late last week that the transfer of my email had been completed and Greenby were now my service provider. I had an ongoing problem with an email address which would receive but not send - even using webmail. I had been told that this should 'come good' when the account moved. It did not change so the next day I contacted Greenby. By the end of the day the issue was resolved for webmail and they notified me. It was also explained that they had a different issue with some email clients - mine being one. By today this too was fixed and for the first time in 3 years I can send using that email address. Very impressive how they got on the case straightaway and stuck with it.

1 star at the start when dealing with automated AI ...but somehow we were fortunate to be contacted by Shehin who managed the migration of Plusnet emails to Greenby - 4 stars

I had e-mail with PlusNet & its predecessor, Madasafish for 20 years. Plus Net moved me to Greenby yesterday.
Found a large number of read & deleted mails in my inbox, including a new one from Greenby. I connected & tried to pay the annual fee. Declined on each of 2 cards. Later, on website, I had been charged for both cards
Then, could not send e-mail. Later, inbox disabled & still waiting 12 hours+ for reply to my ticket
No telephone number for support.
Don't know if or when I can access my e-mail again
(2) Companies House shows only 10 employees in 2025. Tends to confirm a previous post, which said only 2 people in Customer Support

I had migrated my email account from plusnet to greenby in the process a number of settings had become corrupted. Greenby were very supportive and spent a considerable amount of time sorting out the problem and their help was much appreciated

I was having problems with my emails. Their ChatBox was unable to help. Then Shehin took over. She was patient with me while we tried to solve the problem. Success was achieved, thank you Shehin.

It is very frustrating that you cannot speak to anyone over the phone. You have to contend with the usual insistence that you go to FAQs (already done) then automated responses from the chatbot to standard questions and links to pre-prepared answers. When the system finally accepts that you need to communicate with a human being as your problem is not standard, you have to do it via their support messaging system. I don't mind using live chat systems if you are having a written 'conversation ' with someone, but the person I was dealing with was obviously dealing with a lot of others at the same time, and you could wait hours for a response, even if you were just waiting for clarification of a small point.
However, whilst the system was frustrating, the human I dealt with (Shehin) was helpful and my problem was eventually solved, after several days of messages going back and forth.