Greenby レビュー 

Abhilash, hopefully, finally managed to sort the problems re server settings for both my Laptop and Iphone today. Problems have been intermittent since the initial handover from Plusnet and only his intervention today virtually could we pinpoint the problems

I have been with Plusnet for around 30 years! Migrating my .com domain from them to Greenby has so far taken 11 months, and completion, I am told, is still progressing! Useless company.

If you are having difficulties please be patient the guys who helped me were very calm and after a lot of frustration on my side they sorted my problem remember they are doing their best and they will resolve your issue but it make take time Huge thank you from me to Shein and Abhlush for resolving my issue retrieving my emails etc

Helpful AI Bot that couldn't fully help but passed me onto real people who looked into my account and found the underlying cause of my problem and resolved it swiftly!
Thank you.

The Greenby assistant was very helpful and calm and managed to get my Email working properly again.
Thanks you.

All of the correspondence that I had with the Customer Services team was by email. This did work and I found all of the replies constructive and personal. No Chatbot widgits. The team understood my problem and always encouraged me to come back for clearance and further support if required. The ticket was held open to give a clear and continuous dialogue.
The Customer Service agent was always very polite and courteaus

I had a problem with my account whereby I could not send any email's. I spent a day trying to correct this my self inthe settings but to no avail, I turned to greeby customer services and found that you cannot speak to anyone directly which is very frustrating. After following all the automated responses still no joy so I sent email for help the following day got a response with a list of settings to follow to see if that fixed the problem which I'm glad to say it did so now fully functional again. It would have been far easier and quicker for me to be able to speak directly to them.

The email server is almost continually unavailable, so sending and receiving emails is almost impossible.
The Greenby status page reports no issues when clearly their email server isn't working.
I've had 4 tickets outstanding on various issues for over 8 months. The AI chat bot is useless and you can't get to talk to a human being. If AI cannot answer, it just "says" AI chat is no longer available and you will be contacted by support staff. Of course the latter never happens.
This company isn't providing the service for which it has been paid. I am rapidly changing to a new provider.

Great Service.
Abhilash did an excellent job in sorting out my email problem for me. He was very patient and a very knowledgeable person. Thank you.

Good service but better to deal with an agent rather than AI

Provided a fix for an email problem. Responded quickly and clearly to my request, without techno babble. I had investigated (if that's the word) the problem online but the sites I read made my head hurt. Well done, the operator.

In the beginning I was finding the migration process from PlusNet extremely confusing.
However once I was assigned the agent Shehin, things changed for the better. I was treated with the utmost respect and patience. Add to that, the confidence that Shehin would solve my problems made a huge difference. A 5 star service!

Email sending very slow. Goes into sent box but recipient does not receive. No problems when with plusnet.

The chatbot is reasonable but the support staff are excellent.
I received excellent advice as to how to remove the SKYMARJET malware which loaded despite Notton (the answer wa s Malwarebytes).

My situation is exactly the same as John Hacket's review. Permanent problem to send email. Have not been able to send emails with my Plusnet email address since many days. The support of Greenly is not able to solve the problem.
I have to change provider now - what a mess!!!

For days now I am not able to send an email as it just keeps telling to change my password although I can receive emails no problem, this is not a one off problem as I have had it before with them more than once but the very annoying thing is the so called "Help" menu does not get any help at all no matter how many times you send in a request, I was FORCED to use that second rate company as I used to be with Plusnet but they would not renew my contract because they have changed over to Fiber only and I have Copper lines, not just me but hundreds of others as well, what the hell is happening with Greenby? I think it must be the very worst company out there!!

For months now, since the unsought transfer to Greenby from Plusnet, all my emails sent to outlook and hotmail addresses have been returned to me as undeliverable. I have sent endless messages to Greenby (only by email, of course - they don't let you speak to anyone) about this, but all I get - from someone called Prashant who may or may not be a real person - is assurances that 'the matter is being dealt with'. But of course nothing at all is being done. As other reviews indicate, this is completely rubbish company with a lousy customer service. Has anyone any ideas how complaints can be taken further, perhaps to an outside authority?

After having major problems with spam on my account Greenby temporarily suspended my email to protect my account so i created a ticket for them to sort my problem it was at the week end so on monday mornig message to tell me all was good so i have no hesitation in giving Shehin nothing but 5* praise

We had problems when we were transferred from plusnet at the end of July. We were helped via on-line chat (ticket 35100 ?) by Shehin S, who was extremely polite, helpful and patient and over several sessions solved our problems.
I have never had such courteous and diligent help by customer support staff before, with any organisation - he was like a friend by the end. I thanked and commended him for his assistance in the web-chat, so he is aware of my thanks and appreciation.
I am only too happy to commend him. to you, he is an excellent ambassador for Greenby and I hope his dedication and professionalism is recognised, and rewarded, by the company

Roy Chapman

A quick and easy system to use. My problem was sorted in a very sort time.