Greenby レビュー 

I recently had problems sending/receiving with my email account. Shehin from the support team sorted the problem for me whilst being patient and polite. There were no gaps in contact and replies were always prompt.
Whilst Greenby serice in other areas needs work the support team are excellent.

Had a problem sending email after new router installed.

Issue sorted very professionally by Shehin, she was very patient and easy to communicate with.

My comments are around trying to fix a fault, rather than the general Greenby email provision.

In resolving problems, it's very infuriating that Greenby do not provide a phoneline to contact them. Everything has to be done through support tickets, and although the responses to the tickets were fast, it just makes the support very unhelpful.

The information provided to fix my error was incorrect on three occasions (provided by AI bots), and on each time, I spent ages trying to fix the issue because I assumed (incorrectly) that I was doing something wrong. I think I spent 4 or 5 hours trying to fix this, when it could have been done in about 15 minutes on a phone call. I found all the answers from humans helpful and pleasant - the AI bots just told me lies.

It's poor customer service not to provide a human being to speak to and waste so much customer time.

It was nice to be listened to and to be understood!
Shehin patiently worked through the issues I was having and resolved them well.

Migrated my email account from Plusnet. Just did not work.
Greenby help desk just did not respond for requestsfor help and Plusnet said it was nothing to do with them.
Set up a gmail account in minutes and worked fine - at no cost

After the AI Bot passed me on to an adviser they very quickly were able to spot my problem, and gave sound advice which worked. Most impressed.

Like other contributors, I was forcibly moved from Plusnet to EE and the changeover took place 2 days ago but took 36 hours. My experience is that the villain in this handover was EE not Greenby. I was told that EE would give me a time but they never did and cut off my broadband at 06.30. I managed to change the router but was unable to send emails despite being assured by EE and Plusnet that there would be a smooth handover. I opened a ticket on Greenby and technical support Shehin responded immediately - I see he has been mentioned by others. He was extremely helpful and quick to respond - we had about 10 exchanges. The problem was solved by Shehin guiding me through changing the settings in my Outlook account. My gripe is with EE in that they should have flagged it up in advance so that I was prepared with the new settings. Then a few hours later EE had the nerve to send me an email saying they had sent me my first bill - which I can't access on their App. EE will be getting a 1 star review.

After a few teething problems - that were put right by (Shehin) a patient, and well mannered, customer service technician - my migration from Plusnet email to Greenby webmail went well.

We were migrated without choice to Greenby from plusnet in December 2025 without noticing. Suddenly, yesterday, one of the inboxes fell over. It was incredibly difficult to work out what was wrong as there was very little info in the public domain about the migration, how to access the webmail, what the settings for the email client should be. It was eventually resolved after calling Plusnet who were limited in what they could do as the emails had been migrated but were able to help us login into Greenby. Then it was finally resolved through the Greenby support chat but only because I have some understanding of how emails should work and not helped by the fact that emails weren't working. It would be a nightmare for someone with little IT experience who doesn't know about IMAP, SMTP etc. Not the fault of the agent (Shehin, who was prompt to reply and did resolve the issue reasonably quickly after we finally made contact) but generally an unhappy experience

So the Greenby operatives were incredibly patient and although it took them a long time, intermittently over several days, to work out the problem (as always, it ended up being a simple solution) they never gave up and we got there in the end.
However, the server is slow which I am told is because of the volume of migrations from Plusnet server to Greenby but that it will speed up when this has been completed.

Lost emails when Outlook configured my connection to use a new imap server name. Assumed they would be able to restore lost emails just like Plusnet once did for me. Greenby helpdesk simply said sorry but we do not backup email data.

very very slow. loads of spam seems never ending, slow to log on and keeps not sending messages.. crap company

From 01/07/26 I can no longer send emails from outlook There help system is next to useless. No help at all.
No Help lines to contact so problem remains unsolved.
AI system no help.

Messages continually go into junk even when marked as not spam.

Had been with Plusnet for twenty plus years with no problems. Transferring to Greenby created a great deal of stress and anxiety with being unable to access my old emClient address and then having real problems accessing my Greenby account. This was rectified eventually by Plusnet but it transpired that in moving from one to the other Plusnet did not use my long existing email address but rather put another in its place followed by the normal one. Greenby were nigh on impossible to get hold of and the whole experience was extremely stressful for me. I am an elderly person and found everything very upsetting. I am now with another email provider and do not wish to have any more to do with Greenby than is absolutely necessary. Very disappointing.

How is it that since September 2025 until 10 days ago, 232 reviews were nearly all one star ( with many reviewers saying that they would have awarded no stars if that were possible ) but the last eight reviews have been five or four stars? Either Greenby have undergone a sudden remarkable recovery in their service or something more suspect is happening on Trustpilot. Perhaps we should be informed if the integrity of Trustpilot reviews is to be upheld. It will be interesting to see if Trustpilot publishes this comment - if not, then the fact will soon be in the public domain.

Once I got connected everything went fine.you would have been given 5 stars if you were open Saturday and Sunday for chats and not just robot -talk.Semin was excellent.20

Migrated e-mail across to Greenby from Plusnet a while back and all went great. On Saturday 18th July I couldn't send e-mails due to no connection to the outgoing server?
Waited over the weekend to see if the connection would establish, but no good.
Raised a ticket with Greenby and the issue was quickly resolved within 30 minutes by Shehin. Just had to change some settings in my e-mail outgoing server. Great service - Thanks.

Support proved to be very helpful once you get past AI Chat and eventually resolved my issue.

Technical support was excellent. Stayed with prolonged issue until resolution!