Greyhound Household Recycling レビュー 372

With Greyhound since January when moved into a new area. Great start but Greyhound suddenly stopped collecting our bins. Receiving no clarity as to why - yet still charging us. Repeatedly made promises of return collection, confirming requests went to the team, and then nothing. Very frustrating, and a waste of my time.

Called on a Tuesday to order a skip for the following Saturday. The lady on the phone took my order and payment and I requested that the skip be delivered as early as possible on the Saturday. The skip never arrived. Customer care closed on weekends and so I called on Monday. I was told that there had been no skips available and that my order had been taken in error due to a “glitch”. Only positive from the experience was that they processed the refund reasonably quickly.

I've been with Greyhound since last September and they more & more frequently do not collect my bins, rather than collect them. I've had to run after the collection crew - who stop right beside them to collect the others - to have my bins collected. I've sent various email with pictures to prove they are at the top of the driveway, unmissable and in plain sight. Today I have 4 phone calls only to be told I need to leave them ON the road - a foot from where they are, obstructing vehicles, in order for them to be collected. They have refused to refund me for the weeks they have not collected. The bins are at this point over flowing and smelling. Woeful service involving hours of my time to convince them to do what they have contracted to do. A simple bin collection. Do not recommend this company at all. Worst I have ever used.

Great customer services. Made a mistake in making a payment. Rang up customer services and was talking to a lovely person called Stacey. She couldn't do enough to help and rang me back with the information I needed. So thanks again Stacey.

I didn’t even sign up, but the bins were dropped at my new place a month ago….the bins have never been collected, but they did take the money I deposited into my account.

I told them to come collect their bins.

Stay away from these guys.

Watch out for stealth charges. Moving ASAP. Also you need to update your Google reviews. 4.4 on your home page 2.2 here?????

On 22nd Feb, after 4.5 years with Greyhound, I emailed them to say I wanted to terminate my service with them as I am selling my house. I stated that the last collection would be 22nd March as the closing date of the house sale was the 28th March. I asked for the empty bins to therefore be collected prior to the 28th.

I received a reply to say they would be closing the account on the 28th March and "All the bins need to be left empty for removal and the amount for the month of February to be paid is 75.70 EUR including cancellation fee."

I replied querying the cancellation fee and requested again the closing date of 23rd i.e. the day after the last collection.

I got another email from them stating:

"We can confirm the cancellation fee is applicable if 2 month notice is not provided by customers to cancel the account.

The fee is applicable as per terms and condition point 41. However as you have provided a month notice we have removed the cancelation fee from the account."

All very clear one would have thought. I logged into my account and the cancellation fee had indeed been applied but then credited. However, they still hadn't confirmed the account closing date of the 23rd so I emailed them again. I also asked why there were inconsistent termination clauses between their T&C's and Customer Charter - one states 30 days notice is required and the other 2 months. One also states a cancellation fee will apply (if applicable) and the other states a bin recovery charge will be applied. I couldn't find any other reference to how the 'if applicable' is defined.

I then received the following almost incompressible reply:

"The fee applies if customer do not give 2 month notice before cancelling the account.

However, we waived off these charge as you have given a month notice, generally we leave the bins at property if customer do not request removal of the bins.

The fee will be charges if you want the bins to be removed after cancellation is done on 23rd March.

We can leave the bins at property and no fee would be charged."

But, as already stated, I did request removal of bins very clearly at the outset so very strange reply.

So, in summary, I had requested when cancelling that the bins are to be removed. I am then told there would be a cancellation charge for this. Then, when querying the charge, I am told clearly in writing the cancellation charge would be waived. Then I am told that I would be charged a cancellation charge if I want the bins removed.

It's head wrecking stuff dealing with this sort of nonsense. I have asked continuously for the matter to be escalated and for an email address to be provided so that I can send a formal complaint. Neither has been forthcoming to date.

At least I have a paper trail wherein 1) I asked for the bins to be removed, 2) Greyhound said there would be a cancellation charge for this, 3) Greyhound then confirmed the cancellation fee would be waived as I had given a months notice.

It's just concerning that they now seem to be reneging on this fact and will now seemingly refuse to remove the bins if I don't pay a cancellation fee which they already said had been waived. Absolutely bizarre, not to mention very frustrating and time consuming.

As an aside, it should also be pointed out that their 'customer service' has gone rapidly downhill. The written responses one gets have very poor grammar and spelling. So much so, as in the examples above, that they are virtually incomprehensible. It is also very difficult to understand their call centre staff as, in the two times I have spoken to them, it is clear they do not employ personnel whose first language is English. I can only surmise this is a cost saving measure that only serves to frustrate the customer even more.

Finally, after a conversation with CS yesterday evening, I was promised that a manager would call me this morning. That hasn't happened either.

*Update* I just received a call from a senior support agent. All issues now seem to have been resolved. I will update this review after the 28th March and let you know if Greyhound abide by the promises made in the call and their subsequent follow up email.

Sneaky cancelation fee hidden in the contract for domestic waste, be careful!

I didn't even last a week with them and i am cancelling,
Told me nothing but lies to sign me up said they will sort out closing my old supplier account and will get the bins collected filled out the take my old bins form twice only to be told to contact them myself,I asked to put through to cancel my account and that takes 24 Hours!! So just note that they won't change over your account and get your bins collected like they say they will when they call to your door that is a lie..

Just a update from your response, Bord na mona didn’t receive the form from you as you told me on the phone you didn’t receive a take back the bins form from me even though I done one twice. All ye do is lie

I had a recent experience with Greyhound Recycling using their Man in Van service. At a cost of €400 per visit you would expect them to be on time and offer great communication throughout. They were four hours late and as my rubbish was outside already in drew the attention of some unsavoury characters. I had to call 8 times as no one was calling me back. When I spoke to one of their managers it was obvious he requires to be trained in customer service, his handling was poor. The two gentlemen who were on site that day were great and very supportive. Greyhound management should take a lesson from these two people. Over poor communication, extreme lateness, I found the overall event extremely stressful and unprofessional.

Ive been with them for years, there were times they always miss my black bin and I need to call them a lot of times, some of their customer agents are helpful but there are times they would ask me for a special lift on another day to collect mg black for a charge of €20 hahahaha just a joke. Then I moved out of Dublin in a location that they don’t have services so I wanted to ask what’s the process of moving name or just terminating the plan. They wanted me to pay a ridiculous amount of free for sanitation blah blah but they’re not collecting my empty bins so I don’t really know what are they sanitizing then the agent on the phone was
explaining that it is obvious why there is a fee, so I verbalised there is a bit of confusion on my part why I need to pay stating I called before but nothing was explained to me I dont want to pay but then the agent hung up. Very rude! Name of the agent was David.

As previously stated on numerous occasions , I have never agreed to pay any extra charges , Including an extra charge for admin fees, and an extra charge for not paying by direct debit, which is penalizing a customer and is discriminatory against my rights as them terms where never included in my contract, May I suggest you recheck the terms and conditions that where signed by me

I am considering moving to greyhound after a door call from their rep today in Naas
15 € a month
No service charge
I have read reviews here and they are not positive
Any advice ?
Ray

Shocking. My mom spent every week on the phone to these complaining about their driver never making an effort to get around the park where she lives in. The other bin crowd has no problem navigating the cars each week. Every week on the phone for 15-20 minutes after watching the driver literally drive in have and turn around. Bins would then be collected a day or 2 later. This year she said she had enough and rang them for the last time to tell them she's cancelling. She was made to pay €45 to cancel her contract as they're charging her to collect the bins. She's 65 and didn't know what else to do but pay. I'm disgusted hearing she had already paid them. It does state the charge in the small T&C's on their website but I believe the service she received was beyond acceptable and she had no other option but to cancel so she didn't have to call their office every single week in 2025 to report the bins not being collected. I'll be following up further with CCPC about this as I believe this is unfair terms and conditions but I've been told by Comreg to try and resolve the dispute wit Greyhound before they proceed any further. I see Greyhound actively responds to these reviews (AI generated responses or not). So let's see how we get on.

Shocking Experience.

Signed up with them over 2 years ago for €22.50 a month. I've had zero correspondence from them either by post or email since receiving my welcome pack, even checked junk.

Anyway, while on their online portal yesterday I saw the charge has now increased to €31.50 which was very steep so decided to cancel and move to panda where I can get the same service for €26 no strings attached.

Called them this morning to cancel and they said I was in contract because they decided to up the price and sent me an email (which I don't have and they cant say when it was sent or if sent at all). Because of this there is a charge of €45 for "bin collection and sanitization" (spelled that way on my bill) as I didn't request to cancel within 2 weeks. I checked my contact preference in their online portal and its set to post so why would you even try send me an email in the first place?

Anyway, as far as I'm concerned, as there was no formal agreement from me either verbally or in writing, I'm now on a rolling 30 day which I will see out.

Hope this is helpful to other potential customers trying to decide. I was with panda before and never had an issue so going back there for the foreseeable.

I've been with Greyhound for about two years and have always had good service. Recently, my bin was moved by workmen doing roadworks outside the house, and the collection was missed. I used the webchat to inquire whether there was any way to get the bin collected, and the agent (Ken) arranged a pickup for the next morning, even though the problem wasn't Greyhound's fault. Really good service, very impressed.

I don't want your bins.

Greyhound bins are a nightmare to deal with. We moved into the house in 2021 and were promised new bins which we never received. We cancelled out bins in September 2024 and went with another company where I signed a document stating that I have them permission to close my account and take over my bins. I was informed by Panda that Greyhound has refused to accept this document last week. And they have continued to charge me for bins they have not collected waste from. I placed my bins out to be collected and taken and at some point over Halloween a number of bins were taken and burned in bombfires. As greyhound state they did not pick up my bins mine must have fallen victim. What makes it worse is they have charged me 70 euro for the last 2 months despite never collecting rubbish. When I called today and explained the situation they said they would not refund me until I returned the bins. Bins I don't have. At no point did Greyhound contact me after receiving notification from Panda to let me know that they couldn't accept it, that someone tried to cancel my service nothing! Would not recommend between the price and horrendous customer service over the years.

I connected with the online Chat customer service. My agent Alan was most helpful and I got all the information I required to start me off on using my brown bin for compostable. I checked what day the brown bin was collected (every 2 weeks, same day as the black bins) and also found out that you can use the compostable bags to secure the food waste but you can also leave the food into the bin directly without bags. Great to be able to download the flyer too to use as a reminder.

My name is Richard and I have been using Greyhound Household Recycling services for my bins collection almost a year and I could say something is stressful for us to get our trash collected but if we forgot to put it outside isn't they fault... In case, they forgot to collect it has been easier for me to arrange an extra collection in the next available day. Just contact them by chat and they will sort out your issue. I am a customer as hard it could sounds haha