Grives Perfumes レビュー 

Grives Perfumes からの回答

2026年2月16日

Hi there,

Thank you for your feedback. We're sorry to hear about your experience and we'd like to look into this for you.

We dispatch all orders promptly and provide tracking information so our customers can follow their delivery. If your order has been delayed or hasn't arrived, we would be more than happy to investigate this for you.

Could you please contact us directly at orders@grivesperfumes.com with your order details and we'll get this resolved for you as quickly as possible?

Kind regards,
Grives Perfumes

Grives Perfumes からの回答

2026年2月16日

Hi Beckah,

Wow, what a wonderfully detailed and thoughtful review — thank you so much for taking the time to share your experience with us! It truly means a lot.

We're delighted to hear that you enjoyed the discovery set and that Levante and Akim stood out as your favourites — they really are beautiful scents! It's also fantastic to know that our eco-friendly packaging and the little green touches on the bags were noticed and appreciated. We put a lot of thought and care into every detail, so it's lovely to hear that comes through.

We're especially pleased to hear that, as someone with very sensitive skin including psoriasis and acne-prone skin, you experienced no irritation whatsoever. That's really encouraging and something we're proud of, as we strive to create products that are as gentle and natural as possible.

Regarding longevity, as you mentioned, this can vary depending on skin type, but we're always working to improve our formulations. And the small residue on the roller ball lid is something we'll take on board — thank you for flagging that.

We love your suggestion about a "notify me" option for sold-out scents — that's a brilliant idea and something we'll certainly look into as we continue to grow.

We completely understand the mixed reviews on Trustpilot can be unsettling. Unfortunately, on platforms like Trustpilot, reviews can be left by anyone, including those who may have never placed an order with us. Our website reviews are exclusively from verified purchasers, which is why we always encourage customers to check those for a more accurate picture.

As a brand that is still growing, we truly value honest, balanced feedback like yours — it helps us improve and refine what we do. We're so glad you feel confident continuing to explore our scents, and we can't wait for you to try more!

Thank you again for your support and kind words. Customers like you are what keep us motivated 💚

Kind regards,
Elodie Green

Grives Perfumes からの回答

2026年2月16日

Hi Lisa,

Thank you so much for your lovely review and for being a returning customer — it really means the world to us!

We're so glad you enjoy the natural scent of our perfumes and that they last well for you. We love that you layer them too — that's a fantastic way to create your own unique combinations!

We also really appreciate you pointing out that the postage for samples is clearly stated. It's always nice to hear from customers who've had a smooth and transparent experience with us.

Thank you again for your continued support, Lisa. We look forward to having you back!

Kind regards,
Grives Perfumes

Grives Perfumes からの回答

2026年2月16日

Hi Malik,

Thank you for your feedback and we're truly sorry to hear about your experience. We understand how frustrating it must be to feel unheard, and we sincerely apologise if your emails or messages were missed.

As a small and growing brand, we always strive to respond to every customer enquiry, and we're sorry if yours slipped through. We can assure you that this is not the standard of service we aim to provide.

Regarding our free sample offer, the perfume itself is indeed free — the charge covers shipping and handling costs only, which is clearly stated at checkout.

We genuinely care about every customer's experience and hope to have the chance to put this right.

Kind regards,
Elodie Green

Grives Perfumes からの回答

2026年2月16日

Hi there,

Thank you for your feedback and we're sorry to hear about your experience.

We apologise if your cancellation request was missed — as a small team, we always do our best to respond to every enquiry, and we're sorry if yours wasn't picked up in time. Our product pages do clearly state that our perfumes are roll-on perfume oils, but we understand that details can sometimes be overlooked when ordering.

Regarding delivery, we're sorry for any delay. Occasionally, shipping times can be affected by factors outside of our control, but we'd love to look into this for you and find out exactly where your order is.

Could you please contact us directly at orders@grivesperfumes.com with your order details? We'll make sure your enquiry is dealt with as a priority — whether that's locating your order or arranging a resolution for you.

We hope to have the chance to put this right.

Kind regards,
Elodie Green

Grives Perfumes からの回答

2025年10月24日 に更新

Dear Jenny,

Thank you for your review. I'd like to address your concerns about our products and service.

Our perfumes are 75% natural, containing 60% almond oil, 15% high-quality tocopherol (Vitamin E), and 25% perfume extractions containing synthetic ingredient. The perfume extractions contain ingredients commonly used in cosmetics to comply with UK regulatory standards for safety and quality.

We've never claimed our products are 100% natural, that was your assumption out of nowhere, unfortunately.

Regarding the returns label, I sincerely apologise for the delay. As discussed in our previous correspondence, we can only accept returns of unopened, unused products in their original condition for hygiene reasons. This is standard practice across the beauty industry.

Best regards,
Elodie Green
Customer Service Representative
Grives Perfumes

EDIT:
We never refused your return. We promptly provided the returns label at our own cost to get the items back, as discussed in our correspondence.

I understand Trustpilot can feel like a weapon to leverage communication with companies, but these reviews remain on the internet forever and significantly damage the hard work of many people involved in our brand. A lot of effort goes into creating perfumes that are far more price-competitive and natural than many alternatives on the market.

I'd encourage people to also review our customer feedback on our website: https://grivesperfumes.com/pages/reviews

We're a small business genuinely trying to provide quality, affordable fragrances whilst maintaining good customer service. Constructive feedback helps us improve, but permanent negative reviews based on misunderstandings affect everyone who works here.

Grives Perfumes からの回答

2025年10月7日

Dear Alison,

Thank you for your review. I'd like to clarify our return policy as there seems to be a misunderstanding.

We asked for photographs of the unopened perfume bottles, not the outer box. Opening the box to access your free sample is completely acceptable - it's the individual bottles that need to remain sealed for returns.

If your sample sets remain unopened and sealed, they are eligible for return regardless of the outer packaging being opened. We made this clear in our communications.

Regarding the scent strength, oil-based perfumes are naturally more subtle than alcohol-based alternatives. Performance varies based on individual skin chemistry and application method.

If you wish to return the unopened sets, please provide the requested photographs of the sealed bottles and we'll process your return.

Best regards,
Elodie Green
Customer Service Representative
Grives Perfumes

Grives Perfumes からの回答

2025年10月7日

Dear Fiona,

Thank you for your review. I'd like to address the confusion about your order change.

Our website and checkout process clearly state that only one free perfume is allowed per order. When multiple items are added to the basket, the system automatically keeps only the last item added to the cart, as this is our system's default behaviour.

This policy is explained both on our website and during the checkout process. The system doesn't allow multiple free samples in a single order - attempting to add more doesn't override this limitation.

Regarding communication, you're right that we should have responded to your cancellation request more promptly. I apologise for this delay in our response.

However, as a goodwill gesture, we've already sent your item. You should receive it within the next few business days.

Best regards,
Elodie Green
Customer Service Representative
Grives Perfumes

Grives Perfumes からの回答

2025年10月7日

Dear Pauline,

Thank you for your wonderful review and for giving us a chance despite the concerning reviews you'd read!

We're delighted to hear that your perfume oil arrived safely and that you're enjoying the scent. It's fantastic that it met your expectations.

You're absolutely right about the tracking and communication - this is an area where we need to improve. Orders sent via standard delivery don't include tracking information, and we could definitely do better at keeping customers informed about their order status throughout the process.

Your feedback about this is valuable and helps us understand what matters most to our customers. We're working to enhance our communication and provide better shipping updates.

Thank you for taking the time to share your experience, and we're so pleased you found it worth it in the end!

Best regards,
Elodie Green
Customer Service Representative
Grives Perfumes

Grives Perfumes からの回答

2025年10月7日

Dear Heather

Thank you for your review. I'd like to address your concerns about your order.

We've actually sent your item twice due to the initial delay you experienced. You should have received at least one of these shipments by now. Both were sent via standard delivery to the address you provided.

We are not a scam - we're a legitimate business that has been experiencing some operational challenges. I apologise for not responding to your email, which contributed to your understandable frustration.

If you genuinely haven't received either shipment, please provide your order number and we'll investigate this further with our delivery partner. We'll also arrange a third shipment or process a full refund, whichever you prefer.

Your personal details are stored securely and used solely for order fulfilment purposes, in accordance with UK data protection regulations.

Best regards,
Elodie Green
Customer Service Representative
Grives Perfumes

Grives Perfumes からの回答

2025年9月25日 に更新

Dear Aileen,

I sincerely apologise for the complete lack of communication and the delay with your order. This falls well below our service standards, and I understand why you're questioning the legitimacy of our business.

I can confirm that we have shipped your order. However, if you haven't received it by now, we're happy to reship it immediately with priority delivery to ensure you receive your sample.

We are a legitimate business, not a scam, though I understand our service failures have understandably led you to question this.

We'll ensure a replacement is sent out today if you're willing to give us another chance to fulfil your order properly.

Again, I apologise for this disappointing experience and appreciate your patience whilst we resolve this matter.

Best regards,
Elodie Green

Grives Perfumes からの回答

2025年9月25日 に更新

Dear Daniel,

I sincerely apologise for this experience. You're absolutely right - not receiving your order after paying for delivery is completely unacceptable, and our failure to respond to your customer service email makes it even worse.

I can confirm that we have shipped your order, though it was sent via standard delivery which doesn't include tracking information. This explains why you couldn't track your package, though I understand this lack of transparency is frustrating.

We're happy to immediately reship your order with priority delivery to ensure you receive your sample. We are a legitimate business, and whilst our service failures have understandably led to suspicion, we want to make this right.

You're correct that this experience appears to be affecting multiple customers, and we're taking urgent steps to improve our delivery processes and customer service response times.

If you're willing to give us another chance, please contact us directly and we'll arrange immediate reshipment of your order.

Best regards,
Elodie Green

Grives Perfumes からの回答

2025年9月25日

Dear Amanda,

Thank you for your positive review about our fragrance! We're delighted to hear that you're enjoying the scent, appreciate the leak-proof bottle design, and noticed the good sillage.

It's also wonderful that you experienced quick shipping - we strive to get orders out promptly.

Regarding the reapplication throughout the day, you might be right about the scarf potentially removing some of the fragrance. Oil-based perfumes can transfer onto fabric, so items like scarves, collars, or sleeves that come into contact with application areas may absorb some of the scent. You could try applying to areas less likely to touch clothing, such as behind the ears or on the wrists where they're less covered.

Thank you for taking the time to share your experience with our fragrance!

Best regards,
Elodie Green

Grives Perfumes からの回答

2025年10月24日

Dear Valued Customer,

Thank you for your review. I'd like to update you on the status of your order.

We've actually shipped your order twice due to the initial delays you experienced. Both shipments were sent to the address you provided.


If you still haven't received either shipment, please provide your order number so we can investigate this matter urgently with our delivery partner. We're committed to ensuring you receive your order.

Once you've received your items, we'd greatly appreciate if you could consider updating your review to reflect the resolution.

Again, I apologise for the frustrating experience you've had with our service.

Best regards,
Elodie Green
Customer Service Representative
Grives Perfumes