Groupia レビュー 511

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2026年5月15日

Hey Tom 😊

This is great to see!

Really glad the whole weekend came together so well for you, and even better knowing you’d book with us again 🙌

If any of the group are already talking about the next one, send them our way – we’ll make sure it’s another good one.

The Groupia Team

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2026年5月8日

Thanks for the 5 stars, Chris! 👏

Really appreciate you taking the time to leave such a top review, and we’ll be sure Benj sees it 🍻

Hope you and the guys have an unreal time in Prague! And if anyone else in the group ends up planning another big weekend away, send them our way - we’ve got them covered!

The Groupia Team

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2026年4月24日

Hey Caitlin 😊

Glad it all came together in the end – that’s what matters most.

Great to hear you’d use us again too 🙌 If anyone else in your group is planning something, feel free to send them our way!

The Groupia Team

Groupia からの回答

2026年4月24日

Hey Joanna 😊

Glad you found everything helpful and easy to follow – that’s exactly what we’re here for.

If anyone else is planning something and needs a hand getting started, feel free to send them our way 🙂

The Groupia Team

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2026年4月24日

Hey Laura 😊

Love this – changes and tweaks are all part of the process, so glad Benj and the team kept everything running smoothly for you.

We’ll make sure he sees your kind words, he’ll really appreciate it.

If anyone else is planning something and wants a smooth experience from start to finish, feel free to send them our way 🙂

The Groupia Team

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2026年4月2日

Hey Liv 😊

Thanks for taking the time to leave us a review!!

Glad to hear the booking process was a breeze, and we can’t wait to hear how the celebrations go!

If you know anyone else planning an event, don’t hesitate to send them our way – we’d love to help 🥰

The Groupia Team

Groupia からの回答

2026年4月2日

Hi Alexander,

Thank you for taking the time to leave your feedback. We genuinely appreciate it, as we're always looking to improve the experience we provide.

We're sorry to hear the timings didn't meet your expectations. To provide some context: when selecting times on our website, we do make clear that these are indicative and subject to availability. As your booking was made just 12 days before the event, availability was limited (most of our groups book anywhere between 6 months and 1.5 years in advance, which gives us much greater flexibility to tailor timings to their preferences). The only slots we were able to secure at that stage were 1pm for Air Rifles and 7.45pm for your 2-course meal.

It's also worth noting that many of our groups book selected activities through us and arrange other elements of their weekend independently, so we aren't always aware of a group's full itinerary. Without knowing your wider plans for the day, our team booked the best available slots. Our Destination Specialists are always on hand before booking to discuss timing preferences, so had we been contacted beforehand, we would have been happy to flag the available options and work with you to find the best fit.

We're really glad the Air Rifles venue was ultimately able to accommodate a later slot. We do want to be transparent that when our team contacted them directly, this wasn't possible at the time, so we're pleased it worked out in the end.

We take all feedback seriously and will be following up with the relevant suppliers as part of our ongoing review process. We hope that, despite the early frustrations, you and the group still had a fantastic weekend celebrating.

Warm regards,

The Groupia Team

Groupia からの回答

2026年4月2日

Hi Lindsay,

Thank you for taking the time to leave us feedback.

We’re sorry to hear about your experience, especially given how important a hen weekend is and how frustrating this situation must have been so close to your event date.

Having looked into this in detail with your Event Manager, it appears that while the venue details were discussed with your Destination Specialist prior to booking, unfortunately, due to human error, this was confirmed as suitable without first being verified with our supplier. This is not the level of diligence or service we aim to provide, and we completely understand the disappointment and inconvenience for your group.

While this does not excuse what happened, we would like to be transparent that the team member you initially spoke with is no longer with the company. That said, we fully recognise that responsibility sits with us as a business, and we sincerely apologise that this error was not identified earlier in the process – particularly before final payment was taken.

As soon as the issue came to light, your Event Manager made every effort to rectify the situation. We understand from our supplier that an alternative solution was explored, including sourcing a nearby suitable venue so that your group could still enjoy the activity. However, given the short timeframe and understandable frustration, your group chose to proceed with a full refund, which was processed accordingly.

We completely acknowledge that we dropped the ball on this occasion. Please be assured that we have taken this matter extremely seriously and have since implemented additional internal checks and procedures to ensure that all venue suitability is confirmed directly with suppliers before being communicated to customers. Our goal is to prevent situations like this from happening again in the future.

We are truly sorry for the impact this had on your plans and for the disappointment caused at such an important time. Thank you again for bringing this to our attention.

The Groupia Team

Groupia からの回答

2026年3月18日

Thanks for the amazing review 😊

We’ll pass your kind comments on to Tom!!

If you know anyone else planning a hen, stag or group event, don’t hesitate to send them our way – we’d love to help them plan their weekends too!!

The Groupia Team

Groupia からの回答

2026年3月18日

Hey Bridget!!

Thanks for the 5-star review – really appreciate you taking the time to give us your feedback 😊

We’ll be sure to pass your comments on to Josh!!

Thanks again,

The Groupia Team

Groupia からの回答

2026年3月18日

Hey Tori 🙂

Thanks for the review!

We love that we were able to take the stress out of planning a hen do for a big group of you!!

If any of the hens are planning anything in the future, definitely point them in our direction – we’d love to help them out, too!

The Groupia Team

Groupia からの回答

2026年3月18日

Hey Sasha 😊

Thanks for the amazing review!!

We’ll pass your kind comments on to Tom!

The Groupia Team

Groupia からの回答

2026年3月18日

Thanks for the 5 stars 🙂

We’ll be sure to pass your comments on to Vicki!!

The Groupia Team!

Groupia からの回答

2026年3月18日

Hey Beth 😊

Thanks for taking the time to leave us a review – we’ll be sure to pass your comments on to Josh!!

The Groupia Team

Groupia からの回答

2026年3月18日

Hey there!!

Thanks for the 5-star review and your kind comments – we’ll be sure to pass them on to the guys 😊

The Groupia Team

Groupia からの回答

2026年3月18日

Hey Lisa 😊

Thanks for taking the time to leave us a review – really appreciate it!!

Glad to hear you found our itinerary app a breeze - really does save a lot of faff 😊

Thanks again,

The Groupia Team

Groupia からの回答

2026年3月18日

Hey Emma 😊

Love that review! Definitely get back in touch with any events you need help with in the future – we’d love to help plan them with you!!

Thanks again,

The Groupia Team

Groupia からの回答

2026年3月18日

Thanks for the amazing review, Ilyas! 😊

We’re glad to hear you had an amazing time on your golf trip and had a great experience planning it!!

We’ll hopefully get you out on the course again in the future? ⛳

We’d love it if you could recommend us to anyone else planning a golf trip – we’d love to help!!

The Groupia Team

Groupia からの回答

2026年3月18日

Thanks for the 5-star review, Eilish – we really appreciate it! 😊

Please do give us a shout if you guys need another event planning in the future, we’d love to help!!

The Groupia Team