Groupia made booking a hen party easy. There are loads of activities to choose from and accommodation. You are always kept updated, great communication thank you.
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Ellie and Steve were great with assisting to create the itinerary. From the moment of arriving in france, everything went so smoothly. Will 100% be Booking with these guys again
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Tom was absolutely brilliant and so helpful! He made the whole booking process really easy for me. He always responded to my questions straight away and was quick to help whenever I got stuck with any... もっと見る
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Tom from Gohen came back with a quote in less that 24hrs. He planned an itinerary which incorporated all the activities I wanted and 2nights accommodation for under the budget I gave. This has been th... もっと見る
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企業情報
Groupia について
当該企業による記述
Group travel made easy.
Groupia are the UK's go-to group travel specialists having sent over 700,000 people off on memorable trips away since 2002.
We organise events in the UK, Europe, and the USA including stag parties, hen weekends, corporate events, golf trips, and more.
Our brands include:
• Groupia (Group Travel)
• GroupiaGolf (Golf Trips)
• GoHen (Hen Parties)
• StagWeb (Stag Parties)
• Company Away Days (Team Building)
• Groupia School Trips (School Trips)
We’re ABTOT-bonded which means you’re protected.
Send us a free enquiry through one of our websites today or give us a call on 01225 474200 (Monday-Friday 8.30-17.30) to get the ball rolling on that next big group trip.
Groupia are the UK's go-to group travel specialists having sent over 700,000 people off on memorable trips away since 2002.
We organise events in the UK, Europe, and the USA including stag parties, hen weekends, corporate events, golf trips, and more.
Our brands include:
• Groupia (Group Travel)
• GroupiaGolf (Golf Trips)
• GoHen (Hen Parties)
• StagWeb (Stag Parties)
• Company Away Days (Team Building)
• Groupia School Trips (School Trips)
We’re ABTOT-bonded which means you’re protected.
Send us a free enquiry through one of our websites today or give us a call on 01225 474200 (Monday-Friday 8.30-17.30) to get the ball rolling on that next big group trip.
連絡先
213 London Road East, Batheaston, BA1 7NB, Bath, 英国
- groupia.com
4.7
優良
511件のレビュー
ネガティブなレビューの 100％に回答しています
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Awful customer service
1 star is too much for the service I have received. I have been planning my own hen do, I spoke with Tom on several occasions about what I wanted to plan etc. He found me a house to suit but I queried the location on a number of occasions as it wasn't in my desired destination, to be reassured that it was only 20/25 mins away in a taxi/uber on different occasions. I queried the location again and Natalie told me it was 45/50 mins.
After several emails back and forward and no new accommodation available for my required dates I had no choice but to cancel my booking. Unfortunately they aren't honouring a full refund, I feel this is very unfair as this mess up with the booking isn't my fault. I explicitly expressed my wishes and don't feel they were fulfilled and now resulting in a stressed out bride with no hen do and money lost! I wouldn't recommend you, your customer service is extremely poor and your attention to detail is even worse. If you want your requests to not be listened to book with Groupia
2025年2月5日
自発的なレビュー
Groupia からの回答
Hi Laura,
Thank you for taking the time to share your feedback – we’re sorry to hear that you had a disappointing experience with us.
After reviewing all correspondence between you and our team, we can see that, initially, Tom estimated the property was about 25 minutes from Bristol. However, in a later phone call, he corrected this information, clarifying that it is 16 miles away and that travel time could range from 30 minutes to an hour depending on traffic and the time of day. The property's distance from the city centre was also clearly stated on our website, your quote, and your booking confirmation. Additionally, it was referenced in your phone conversations with Tom, where you acknowledged an understanding of the travel time.
On the same call, Tom also offered an alternative property just 8 miles from the city centre. You presented both options to your group, and they ultimately chose Wellow Farmhouse due to its outdoor space and hot tub. Tom reconfirmed this choice with you, at which point you assured him that you were aware of the distance and had planned to pre-book taxis accordingly. Since this was all discussed before securing your deposit, we proceeded under the assumption that you were happy with the chosen property.
Your booking was confirmed in April last year with a deposit paid to secure the dates. When concerns about the distance were recently raised, it was explained that, as this had been discussed prior to booking, standard cancellation terms would apply. We understand that you have since opted to cancel, and your Event Manager has processed this in accordance with our terms and conditions.
We also see that we spoke with both you and your partner yesterday to reiterate this policy. Additionally, we advised that if you wish to reinstate your booking, we would be happy to liaise with the property manager to see if your deposit can be reinstated. However, as the property is currently available for resale and the dates coincide with a bank holiday, we recommend reaching out as soon as possible if you’d like to proceed.
We hope this helps provide some clarity. Once again, we’re sorry that your experience has not met expectations, and please don’t hesitate to contact us if you wish to reinstate your booking.
The Groupia Team.
Emily was absolutely fantastic she…
Emily was absolutely fantastic she answered all of my questions ( and there was a lot ) in a very timely manner I was never left waiting. Website is super easy to use and so easy so switch and change your mind to get a new quote.
2025年2月5日
自発的なレビュー
Groupia からの回答
Hi Katie!
Thank you so much for the positive review! 😊
We are glad to hear that you found our website easy to navigate and that you're happy with our services! 🤩
Hope you have a fantastic weekend! 🍸
The Groupia Team
Great company, super easy!
I was unsure about using a company, thinking I could organise a Barcelona Hen party without help but I'm soooo glad I used these guys! Niamh was patient and put up with all my questions and the girls and I are looking forward to our trip. The costs and options were great and saves me sooo much hassle.
2025年2月1日
自発的なレビュー
Groupia からの回答
Hi Sara!
Thank you so much for the 5-star review! ⭐
We are super happy to hear that Niamh was able to help you organise a hassle-free Barcelona hen! 🤩
We wish you a fantastic time in Barca - let us know how it all goes, as we love hearing from our hens! 🤗
The Groupia Team
Groupia からの回答
Hi Elland!
Thank you so much for the 5-star review! ⭐
We are happy to hear that you're pleased with our services. 😊
We'll pass your positive feedback over to Emily and look forward to organising your event! 🥳
Have a wonderful rest of your week! 🤗
The Groupia Team
Extremely disappointed
I’m extremely disappointed with my experience so far with my current booking. It seems care more about their commission then customers. This was supposed to be a "stress-free" booking process, but it’s been anything but that. I booked based on their description on their website, which clearly advertised the activity as a “daytime” experience. Now, I’m being told that the only alternative option is significantly more expensive and that if I want to proceed with this then I need to pay the difference.. but why should I have to pay extra for something that aligns with what was originally promised?
On top of that, I find the lack of venue information until 3-4 weeks before the event incredibly unhelpful. This isn’t what I expected from a service that’s supposed to make things easier.
I booked with the hope of an organised and smooth experience, but I’m left feeling let down and frustrated. I wouldn’t recommend this to anyone expecting a hassle free process.
2025年1月24日
自発的なレビュー
Groupia からの回答
Hi Jade,
Thank you for taking the time to leave us feedback – we’re sorry to hear you’ve had a disappointing experience with us. We understand your frustrations regarding the timing of the cruise and how the confusion around the "daytime" label caused disappointment, however, our 17:00 pm sailing time is generally considered a daytime activity in Marbella as 17:00 pm is still within daylight hours in the region. We do understand that perceptions of “daytime” can vary – we apologise if this didn’t align with your expectations.
When you reached out regarding an earlier time, your Event Manager Sophie did her best to assist. As explained, earlier slots are often part of private charters, which come with a higher price due to their exclusivity, so that was the reason we couldn't easily adjust the booking at that time. However, after reviewing available options with our team, we’re happy to have found another public cruise for you, and Sophie has successfully moved your reservation to their 13:00 pm sail. We’re glad to hear that you're now satisfied with this change!
We’d also like to clarify that we provide final venue details, including exact times, 3-4 weeks before the event, as this depends on factors like group size, any time changes requested and final schedule confirmations from our agents. This is part of our standard practice and is explained prior to anyone committing a deposit payment.
We genuinely appreciate your understanding and are thrilled that we were able to make things right for you.
We hope you have a fantastic time on your Marbella hen!
The Groupia Team!
Such an easy and user friendly…
Such an easy and user friendly platform. Luke and Sophie have been great organising my stag in Manchester in summer
2025年1月22日
自発的なレビュー
Groupia からの回答
Hi Leroy!
Thank you so much for the five-star review! ⭐
We'll pass it over to Luke and Sophie right away! 😊
We wish you an amazing stag do and can't wait to hear all the highlights! 🎉😎
In the meantime, please don't hesitate to reach out to Sophie if you have any questions! 🥂
The Groupia Team
Amazing
Amazing! Tom made everything easy to do. Was always helpful with answering any questions or making any changes to quotes. Website was easy to use and navigate to what you wanted and how many people etc.
2025年1月22日
自発的なレビュー
Groupia からの回答
Hi Jaclyn!
Thank you for the amazing five-star review! 🤩
We are pleased to hear that you had a stress-free time booking your event with Tom's help and we'll pass your kind comments over to him right away! 🥰
Have a fantastic week ahead! 😊
The Groupia Team
Stag dos made easy
Simon made booking the stag so easy, no hassle at all. Great that you can amend numbers at a later date. Made a daunting task possible!
2025年1月20日
自発的なレビュー
Groupia からの回答
Hi R Webb!
Thank you so much for leaving us a 5-star review! 🤩
We are happy to hear that you had an easy time planning a stag do with Simon's help. 😊
We'll pass your positive feedback over to him right away! 😎
Enjoy the rest of your week! 🍻
The Groupia Team
Toms response was prompt and every…
Toms response was prompt and every question i asked got answered, which put me at ease! I’d definitely recommend them for hen do planning where you can get everything all on one website!
2025年1月17日
自発的なレビュー
Groupia からの回答
Hi Rachael,
Thank you so much for leaving a 5-star review for Tom! ⭐
We are really happy to hear that you've enjoyed planning a hen party with us! 😊
Hope you have a wonderful rest of your week! 🥰
The Groupia Team
Fantastic service
Simon was a great help, responded quick and offered great solutions when certain events werent running, definitely use the service again!
2025年1月17日
自発的なレビュー
Groupia からの回答
Hi Aaran!
Thank you so much for the 5-star review! ⭐
We really appreciate it and can't wait to pass it over to Simon, who will be happy to hear your positive feedback. 🤩
Have a fantastic weekend! 🍻
The Groupia Team
What a legend Simon is!!
Simon took the ease out of organising a group of 10 Hen do. We asked for a few different quotes and he was super efficient and always on hand whenever I had a question. The system is super easy to allow everyone to pay by installments. Thank you for all your help!!
2025年1月15日
自発的なレビュー
Groupia からの回答
Hi Gemma!
Thank you so much for the 5-star review! ⭐
We are happy to hear that you had an easy time planning your hen do with us and we'll pass your kind comments over to Simon! 🤩
Let us know how it all goes - we love hearing from our hens! 😊
The Groupia Team
Super responsive
Super responsive, very clear comms, got everything sorted very quickly. We have a large group but was all taken care of with ease. Looking forward to our trip now, will defo book again for the next stag!
2025年1月6日
自発的なレビュー
Groupia からの回答
Hi Teddy!
Thank you so much for the 5-star review! ⭐
We are so happy to hear that you've had an easy time booking a stag do with us! 🤗
Don't hesitate to give your Event Manager a shout if you have any questions! They'll be able to help you with any requests and give you extra recommendations about your upcoming trip. 😊
We look forward to hearing how it all goes! 🍻 🤘
The Groupia Team
Niamh was so helpful from the first…
Niamh was so helpful from the first quote! I had lots of questions and she answered every single one quickly and without a fuss! Now can’t wait to experience it !
2025年1月9日
自発的なレビュー
Groupia からの回答
Hi Fiona!
Thank you so much for leaving a 5-star review for Niamh! ⭐
We're so happy to hear that she was able to help you plan your party and we can't wait to hear how it all goes. 🎉
You can always contact us if you have any questions - we're here to help. 🤗
Have a wonderful rest of your week! 😊
The Groupia Team
Fantastic service
Fantastic service, Tom provided everything required to allow a quick, speedy and comprehensive booking. Thanks again !
2025年1月10日
自発的なレビュー
Groupia からの回答
Hi Denise!
Thank you so much for leaving us a 5-star review! ⭐
We're very happy to hear that you've had an easy time booking your event with Tom's help! 🤩
We love hearing from our groups so don't hesitate to tag us on all socials and let us know how it goes! 😊
Hope you have a fantastic weekend! 🤗
The Groupia Team
Chaos, simplified
Chaos, simplified. Thank you to StagWeb and Luke for making easy work of booking the bones of an upcoming stag-do.
2025年1月7日
自発的なレビュー
Groupia からの回答
Hi Oliver!
Thank you so much for the awesome feedback and 5-star review! ⭐
We are happy to hear that Luke was able to help you plan the perfect stag do stress-free! 😎
We look forward to hearing about how it all goes - don't forget to tag us on socials #StagWeb! 🍻
Hope you have a fantastic rest of your week! 😊
The Groupia Team
Groupia からの回答
Hi Amy!
Thank you for leaving us a 5-star review! ⭐
We are so happy to see you back for another party and are already looking forward to your next big celebration! 🥳
Give us a shout if you need any help organising Round #5! 🤗
Hope you have a wonderful weekend! 🥰
The Groupia Team
All the stress taken care of!
Simon was knowledgeable and able to meet all the needs of our hen party! Took the stress out of organising something and so easy to secure!
Thanks for everything!
2024年12月11日
自発的なレビュー
Groupia からの回答
Hi Aimie!
Thank you so much for leaving a 5-star review for Simon! ⭐
We are really happy to hear that you've had a stress-free time securing your booking and we look forward to organising your hen party! 😊
Have a wonderful rest of your week! 🥰
The Groupia Team
Luke was very helpful and very quick…
Luke was very helpful and very quick with responses to my emails .
2024年12月5日
自発的なレビュー
Groupia からの回答
Hi Amy!
Thank you for the 5-star review! ⭐
We'll make sure to pass your lovely feedback over to Luke. 😊
Our teams wish you a fantastic rest of your day and weekend! 🤩
The Groupia Team
If you hate event planning, GoHen is for you!
I hate organising events so finding GoHen was an absolute game changer as it made the process so much easier! In particular, the ability for everyone to pay their share individually via a link.
Luke is the team member who helped me and he was great and very responsive which I really appreciate.
The only reason why I didn't give a full 5 star review is because I wasn't aware that everyone had to pay a deposit by a certain date until the booking was confirmed - I thought the deposit I paid was for the whole booking meaning everyone could pay their share in the next coming months. So that was a little unclear, but other than that it's been great.
2024年11月18日
自発的なレビュー
Groupia からの回答
Hey Annie!
Thank you for taking the time to leave us a positive review!
We're glad to hear that you had an easy time planning the hen weekend with Luke's help, but we also apologise for the confusion caused by the deposit payments.
Your feedback has been passed on to the relevant team to improve our booking processes.
In the meantime, please speak to your Event Manager if you have any questions or concerns as they will be able to advise you best.
We hope you have a fabulous rest of your week!
The Groupia Team
Been great to deal with so far
Been great to deal with so far! Clear transparent pricing and a very responsive team who have been happy to help.
2024年11月15日
自発的なレビュー
Groupia からの回答
Hi Paul!
Thank you so much for the 5-star review! ⭐
We're glad to hear that you're having a great time organising your event with us! 🥰
Let us know how it goes - we'd love to hear all about it! 🤩
The Groupia Team
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