Guajastudio レビュー 217

Guajastudio からの回答

2025年11月11日

Hi Lieke,

Thank you so much for your kind words! It means so much to know you loved the quality and materials, every piece is made with so much care, and hearing that it reached you that way truly fills our hearts. We can’t wait to see what you’ll order next and to keep creating pieces you’ll adore 💕

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Guajastudio からの回答

2025年11月11日

Hi Cláudia,

You’re just too sweet, and we’re the luckiest to have you as part of our community! Your words truly made our day and reminded us why we do what we do.
Knowing that all the care we put into our designs, fabrics, and support truly reaches you is just beyond words. Thank you so, so much for your kindness and for being such a beautiful part of our journey, you rock ❤️

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Guajastudio からの回答

2025年11月11日

Hi Myriam,

Thank you so much for sharing your feedback with us, we truly appreciate it.
We’ve checked our system and, unfortunately, didn’t receive any email or message requesting a change of address, something we’re always more than happy to do for our customers whenever needed.
Regarding the delivery time, you selected our UPS shipping service, which provides an estimated window of 3 to 5 business days from the moment the order is shipped. Your parcel was sent on November 3rd and delivered on November 7th, arriving on the fifth business day, within the expected timeframe.
We’re always happy to help with anything you may need, and if you’d like to share any suggestions on how we can improve our service, we’re all ears and truly grateful for your input! Please let us know how we can make this experience better for you 🩷

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM’s @guaja.studio <3

Guajastudio からの回答

2025年11月3日

Hola Maitane,

¡Eres la mejor! Somos increíblemente afortunadas de tenerte como parte de nuestra comunidad. Tus palabras significan muchísimo para nosotras, y nos alegra de corazón saber que confías y disfrutas de lo que creamos. Siempre estaremos aquí para ayudarte en lo que necesites y para seguir diseñando piezas que te hagan sentir maravillosa 💖

Con todo nuestro cariño,
Equipo GUAJA.

p.s. Si necesitas cualquier cosa en el futuro, no dudes en contactarnos por email, chat en la web o por mensaje directo en Instagram @guaja.studio <3

Guajastudio からの回答

2025年10月27日

Hi Mich,

We’re so glad to hear you had a great experience with us! It truly means a lot to know everything went smoothly and we hope our tracksuit brought a big smile to its new owner 🤍

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Guajastudio からの回答

2025年10月20日

Hi Laura,

Reading your words truly made our day! We’re so happy to know your new tops fit you beautifully, there’s nothing that brings us more joy than seeing our pieces out in the world. Thank you for sharing this little moment with us, we can’t wait for you to see what’s coming next 💕

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Guajastudio からの回答

2025年10月17日

Hi Emma,

Thank you so much for your lovely feedback. We’re so happy to know you’re loving your top and it means so much to us to see our pieces being enjoyed and cherished. We can’t wait to see what you choose next 🤍

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Guajastudio からの回答

2025年10月13日

Ciao Martina,

Grazie di cuore per aver trovato il tempo di lasciarci una recensione così gentile, significa davvero tantissimo per noi.
Mettiamo tutto il nostro impegno nel creare capi unici con una vestibilità perfetta, e sapere che è proprio così che li percepisci è semplicemente meraviglioso.
Grazie per aver condiviso con noi il tuo affetto e la tua gentilezza, averti nella nostra community è davvero impagabile 💘

Con tutto l’amore,
GUAJA. Team

p.s. Se in futuro avessi bisogno di qualsiasi cosa, non esitare a contattarci via email, chat sul sito o tramite i DM su Instagram @guaja.studio <3

Guajastudio からの回答

2025年10月10日

Hi Isis,

You're just the sweetest!
Knowing that our pieces have become part of your everyday life holds such a deep and meaningful place for us. We pour so much love and intention into every design, and seeing that reflected in your experience fills us with joy. Thank you so much for being such a special part of our journey, your love and support inspire us every single day 💘

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Guajastudio からの回答

2025年10月7日

Hi Aniek,

We’re so happy we could be there for you, and it means the world to know that the solution we found together made you happy. Hearing that you felt heard and cared for by our team truly warms our hearts, that’s exactly what we always strive for! We can’t wait to keep creating pieces you love and to have you as part of our dear community for many years to come 💘

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Guajastudio からの回答

2025年10月6日

Hi Jen,

We’re truly sorry that your experience didn’t turn out as you hoped. Please know that our Customer Support team did everything possible to assist you with care and attention, always explaining each step of the process as clearly as we could.

As mentioned in our Refunds & Exchange Policy, and as we shared with you via email, the cost of returning the item, as well as any expenses associated with sending the order back to our warehouse in Portugal, are to be covered by the customer, unless there’s any problem with a product or with the order.
It’s also stated that shipping charges from the original order are non-refundable, as they apply to the initial dispatch of your purchase.

Regarding the delivery time, your parcel arrived on the 4th business day, which was within that expected window of the shipment you choose. We’re truly sorry that it didn’t reach you before your trip, please note that an express delivery option is also available at checkout for those moments when a faster delivery is needed.

The return shipping cost for your first order was 12€, and for the second order, which was automatically returned to us after not being collected, 8,59€ was deducted from your refund to cover the return costs. In total, these expenses amounted to 20,59€ and correspond only to courier fees. No additional charges were applied for the return itself.

As for the skirt you mentioned bought on January 2024, our team immediately offered to collect and replace it or issue a refund, and we also shared a discount code as a small way to compensate you for the inconvenience caused. You chose a replacement, which we shipped within one week.

We truly did our best to find the fairest solution, always following our company policy to stay fair and consistent with everyone in our community.

If there’s anything else we cal help you, please let us know, we are more than happy to assist you in any way you need ❤️

All the love,

GUAJA. Team

Guajastudio からの回答

2025年10月2日

Hi Pirjo,

Your kind words truly made our day! We’re so grateful to have you with us on this journey, and your support means the world. We can’t wait to keep creating pieces you’ll adore 💘

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Guajastudio からの回答

2025年9月23日

Hi Freya,

We’re so glad you enjoyed the styling tips, it means the world to know they added to your experience with us! And hearing that your order reached you quickly is truly the cherry on top. It's a great joy having you by our side, and we hope to keep creating pieces that become part of your most treasured memories ❤️

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Guajastudio からの回答

2025年9月23日

Hi Heidi,

We’re beyond grateful for your love and support, and it makes us incredibly happy to know that your experience with our team felt kind and caring, that’s exactly what we always aim for! Thank you so much for being there, accompanying our growth and cheering us on. We can’t wait to keep creating pieces that you’ll adore 💘

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Guajastudio からの回答

2025年9月22日

Hi Jade,

We’re in absolute awe of your words! Thank you, thank you, thank you 🫶
Knowing that you loved every single detail of your experience with us and that our efforts are felt on your side means the world. Your support truly lifts us, and we can’t wait to share many more drops with you very soon 🩷

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Guajastudio からの回答

2025年9月19日

Hi Bonny,

Your words just brought the biggest smile to our faces! Knowing that both your experience and your new trousers made you feel so happy is the best reward we could ask for. Thank you so much for recommending us and for being a part of our dear community. We can’t wait to keep creating pieces that bring you that feeling and make you feel as confident and amazing as possible 🤍

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Guajastudio からの回答

2025年9月16日

Hi Ariane,

We’re beyond happy to know how much you love your satin pants! It means the world to us that they fit you perfectly, and we’re truly grateful to have you in our dear community. Thank you for being such an important part of our story, we hope to continue this journey together for a long, long time 💘

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Guajastudio からの回答

2025年9月15日

Olá Isabel,

Ficamos muito felizes por saber que o nosso serviço fez a diferença para ti, é muito gratificante ver que todo o nosso cuidado e atenção ao detalhe é sentido desse lado! Somos imensamente gratas por te ter como parte da nossa comunidade e esperamos continuar a surpreender-te com os nossos designs 💖

All the love,
GUAJA. Team

p.s. Se precisares de qualquer ajuda no futuro, estamos sempre disponíveis por email, chat no site ou através do nosso Instagram DM’s @guaja.studio <3

Guajastudio からの回答

2025年9月15日

Hi Alexandra,

Your words made us so happy! We’re beyond grateful to have you as part of our community and hope your GUAJA. pieces accompanies you for many amazing moments to come. Can't wait to see what you pick next 🩷

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3

Guajastudio からの回答

2025年9月12日 に更新

Hi Nicole,

We’re so happy to hear that you had a great experience with us and that you love your pieces! We're beyond grateful to have you as a part of our community and cannot wait to see what you pick next 💖

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3