Durch Zufall bin ich auf diesen Shop aufmerksam geworden, war mir aber etwas unsicher hier zu bestellen, da die Erfahrungen aus Deutschland sehr gering sind. Laut der Website trägt der Käufer... もっと見る
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レビュアーのコメントを見てみましょう
Swift delivery, pretty and secure packaging, a sweet handwritten thank-you-note, lovely garment. I‘d love it if they‘d use less polyester, I‘d be much more inclined to purchase more items
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Absolutely wonderful experience with GUAJA. Studio. Their pieces are beautifully designed, made from lovely quality fabrics, and feel truly special to wear. The customer service is among the best I... もっと見る
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Foi a minha primeira compra, apesar de saber estar a comprar uma peça de qualidade, fiquei suepreendida com o acabamento e a qualidade dos tecidos, ja para nao falar da forma como as peças vestem su... もっと見る
企業が回答しました
企業情報
当該企業による記述
GUAJA. is a Portuguese Prêt-a-Porter brand founded in 2019 by two sisters and their mother. We specialize in high-quality, timeless, and sustainable fashion for the busy women in the city. Each piece is ethically crafted in our home town. GUAJA. supports local communities, promoting fair wages and ethical production. Our mission is to provide elegant, long-lasting, and stylish designs for empowered women who are always on the go.
連絡先
Rua do Tapado, Bloco B n140, 2DTO, 4805-491, Guimarães, ポルトガル
- 937424942
- guaja@guajastudio.com
- guajastudio.com
4.8
優良
217件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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I can't wait to try my new Guaja dress! I'm very impressed with the service!
I haven't had the chance to try the dress yet, because I'm overseas now, but I loved all the attention to the details to this order. If the quality of the dress matches the service, this will be the perfect purchase! Thanks a lot for your kind attention.
2025年8月28日
Guajastudio からの回答
Hi Paula,
Thank you so much for your kind words and sweeteness! We’re truly delighted to have you as part of our beloved community. We hope you absolutely love the dress and get to wear it a lot, that’s exactly what we create each piece for, to be part of many beautiful moments in your life. We pour our heart and soul into every design, and seeing that care being valued means the world to us 🩷
All the love,
GUAJA. Team
p.s. If you need any help in the future, feel free to contact us via email, website chat, or through our Instagram DM’s @guaja.studio <3
Great product, but disappointing customer service
I ordered two of the same shirt for my first order because I was unsure of my size. Unfortunately, I missed my latest date of return for the order by one day exactly. I 100% acknoledge this was my fault, but I still hoped for help by contacting customer service. They did not want to take the shirt back, claiming it was not fair towards their other customers. I initially really liked the shirt and I do wear the one that fit me, but this threw me off. Not only is this particular shirt always sold out (which means they won´t have trouble finding another buyer for it), it also doesn´t match the sustainability and zero waste principles displayed on the website. Now I have a relatively expensive spare shirt, that I can´t make use of. I´m really disappointed with the customer service experience and probably won´t place another order. Missing deadlines by one day is human.
2025年7月29日
自発的なレビュー
Guajastudio からの回答
Hi Lola,
We truly understand your position, as we shared with you via email 🤍 Please know that it’s never easy for us to say no, especially when it comes down to just a single day. Still, we do our very best to be transparent and fair with everyone.
Our "Refunds & Exchange Policy" is always available on our website, and with each order we also include a printed sheet that gently explains how returns and exchanges work, along with the exact deadlines. Because the request wasn’t submitted through our Exchanges & Returns portal, it left us in a very delicate situation. As much as we’d love to make an exception, we need to remain consistent, otherwise, it would no longer feel fair to all of our customers.
We also want to reassure you that sustainability is truly at the heart of what we do. Every returned piece goes through a careful process before being made available again, which is why requests need to be registered in order to follow the proper flow. This way, nothing is wasted, and every item has the chance to find its new home.
It warms our hearts to know that the shirt that fits you is being worn and cherished. Each design is created with so much love and care, made to be timeless and to accompany you for many years to come, and that is what we truly wish for every piece we create.
We hear you, and we deeply value your voice. Even when we must follow our policies, please know it comes from a place of care and fairness ❤️
All the love,
GUAJA. Team
p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM’s @guaja.studio <3
Clothes are beautiful my only…
Clothes are beautiful my only disappointment is that the jeans are a little tight on the waist and the top is a little short in the body. Otherwise they’re fantastic
2025年8月11日
Guajastudio からの回答
Thank you so much for your kind words and for supporting our brand, it means the world to us. We’re so happy you find the clothes beautiful. Regarding the fit, just to share, we always include detailed measurements in the “Size & Fit” section. Our jeans also come in two lengths, regular and tall, so you can find the best fit. Since they’re 100% cotton, they will loosen with wear and return to their original shape after washing, which is part of their natural process. We hope this makes your next experience even better, and we’re truly grateful for your feedback. 💛
All the love,
GUAJA. Team
p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3
Amazing service
2025年8月11日
Guajastudio からの回答
Thank you so much for your kind words, we’re really happy you had such a good experience with us. 💛
All the love,
GUAJA. Team
p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3
Fast shipping and great customer service
2025年8月11日
Guajastudio からの回答
Thank you so much for your lovely feedback. We’re really happy to know the shipping and our team’s support stood out for you. 💛
All the love,
GUAJA. Team
p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3
My favourite brand
My favourite brand! I love the styles but especially the fabrics. Its so comfortable.
2025年8月4日
Guajastudio からの回答
Sanne, thank you so much for taking the time to share this. We’re so glad you’re enjoying the fabrics, comfort is always something we care deeply about when creating our pieces. 💛
All the love,
GUAJA. Team
p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3
I love this brand
I love this brand! great designs, good quality and so worth the price! Very responsive on instagram! I recommend
2025年8月4日
Guajastudio からの回答
Thank you so much for taking the time to leave us a review, it really means a lot. 💛
It’s wonderful to hear that both the designs and our Instagram support made a difference for you.
All the love,
GUAJA. Team
p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio <3
Lovely style and quality!
I had been wanting some pieces for guaja for a while but wasn't sure how the pieces would fit on my body, I have an hour glass figure and have a wider hip to waist ratio than average, after messaging guaja on Instagram for their advice, I ordered the sizes as suggested and they fit wonderfully!! I am so happy with my purchases and feel the quality is so good. I will for sure be buying from them again :)
2025年8月1日
Guajastudio からの回答
It makes us so happy to know our sizing advice worked out well for you. Finding the right fit can feel tricky sometimes, so we’re glad you felt supported and confident in your choice. 💛
Since you rated us 4 stars, we’d love to know what we can do to make your next experience a perfect 5. We’re always looking for ways to get better for our customers, and your feedback would mean a lot.
All the love,
GUAJA. Team
p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio 💛
Siempre una buena experiencia
He comprado ya varias veces en Guaja, la calidad es excelente y tiene diseños muy bonitos y atemporales. Envíos rápidos.
2025年8月4日
Guajastudio からの回答
Muchísimas gracias por tu confianza y por volver a elegirnos. Nos alegra mucho saber que valoras tanto la calidad como los diseños, y que la experiencia de envío también haya sido positiva. Comentarios como el tuyo nos motivan a seguir creando piezas que duren en el tiempo. 💛
All the love,
GUAJA. Team
p.s. Si necesitas cualquier ayuda en el futuro no dudes en contactarnos por email, chat en la web o por Instagram DM’s @guaja.studio <3
Guajastudio からの回答
Thank you for sharing your feedback with us. Just to clarify, all our communication is in English, but whenever something is unclear we’re always happy to help through email, website chat, or Instagram DM’s. Regarding delivery, we do offer express shipping that usually arrives within 24–48h if you prefer not to go with standard delivery. During sale periods standard shipping can sometimes take a little longer, but our warehouse team is always working hard to get orders out as quickly as possible. We’re truly sorry if your order took more time than expected. Please feel free to reach out to us at customersupport@guajastudio.com
, and if we see that the shipping took longer than it should have, we’ll be happy to refund the shipping costs.
Thank you for trusting us and supporting our family business, we really hope to see you again soon. 💛
All the love,
GUAJA. Team
p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio 💛
Wish I’d bought them sooner!
Most gorgeous pants I have ever worn, I could not be happier with my purchase! You really feel the appreciation when you buy from a smaller brand.. the personal touches make it that much lovelier!
2025年7月29日
Guajastudio からの回答
Thank you so much for your kind words Alex, it makes us really happy to know the pants made such an impression on you!
We always put a lot of love into the details, so hearing that you felt those little touches means the world to us. We’re so glad they found their way to you at the right time. 💛
All the love,
GUAJA. Team
p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio 💛
Adoro 🥰
Já encomendei várias coisas na GUAJA e todos os artigos são incríveis, excelente qualidade o tamanho sempre perfeito!
Adoro 🥰
2025年8月4日
Guajastudio からの回答
Olá,
As tuas palavras deixaram-nos com o coração cheio 🫶 É muito importante e especial para nós saber que já tens várias peças da GUAJA. e que todas chegaram até ti com a qualidade e o fitting que esperavas! É para isso que trabalhamos todos os dias, e saber que conseguimos entregar essa experiência enche-nos de orgulho. Muito obrigada por todo o teu apoio e por fazeres parte da nossa comunidade 💓
All the love,
GUAJA. Team
Best brand and best products
Amazing brand with very qualitative and ethical products. They have also an amazing customer service. I strongly recommend buying Guaja products and contributing to their beautiful mission 💛
2025年8月4日
Guajastudio からの回答
Hi Cindy,
Your words just warmed our hearts! We’re so happy to know you love not only the quality and ethics behind our pieces, but also the care you receive from our Customer Support. It means so much to us to have your trust and to see you embracing our mission 🩷 We can’t wait to keep creating designs that make you feel amazing inside and out!
All the love,
GUAJA. Team
Guajastudio からの回答
Olá Daniela,
Muito obrigada pelo teu feedback e pelas palavras tão queridas sobre a qualidade dos nossos tecidos. É uma parte fundamental do nosso trabalho, e nem sempre fácil, por isso é tão especial para nós ver esse “detalhe” ser valorizado 🩷 Mal podemos esperar para ver qual será a tua próxima escolha!
All the love,
GUAJA. Team
One of my favorite clothes brand
One of my favorite clothes brand, I recommand it, not only for high products' quality, but also for the fast shipping, and helpful customer service.
2025年8月6日
自発的なレビュー
Guajastudio からの回答
Hi Emma,
Wow, your words truly made our day 🫶 We’re so happy to be one of your favorite brands and to know you appreciate not only the quality of our pieces, but also our fast shipping and Customer Support. We pour so much care into every single piece we create, and it means the world to us to have that recognized! We hope to continue earning your trust and support for many years to come 🩷
All the love,
GUAJA. Team
Guajastudio からの回答
Hi Monika,
Thank you so much for your kind words! We’re beyond happy that your blouse arrived quickly and that you love both the look and the feel of the material. It truly means the world to us to know it brought you so much joy 💗 We can’t wait to keep creating pieces you’ll adore and to have you as part of our community for many years to come!
All the love,
GUAJA. Team
Guajastudio からの回答
Olá Joana,
Muito obrigada pelas tuas palavras tão queridas e por fazeres parte da nossa comunidade 🫶 Esperamos continuar a criar designs que adoras e que continues desse lado por muito tempo!
All the love,
GUAJA. Team
My favourite slow fashion brand!
The overall buying experience is always great.
Last purchase was a tank top which was too small (M) for me, and the exchange was made very quickly and smoothly for a bigger size. I went for XL as I felt the M was reallyyy small, and now the XL feels like a real M. So I think these tops were made too much on the smaller end in my opinion. But other than that, good quality and looks amazing!
2025年6月26日
Guajastudio からの回答
Hi Catarina,
Thank you so much for your kind words and for your continued trust! We’re beyond happy to hear you always have a great experience with us, and that your exchange was quick and smooth. We truly value the feedback we receive from our dear customers, it’s so helpful for us to keep improving 🩷 We can’t wait to see which piece you pick next!
All the love,
GUAJA. Team
Perfect
First time i ordered from Guaja: it’s amazing. Handmade products, quick delivery with UPS and a lovely handwritten note in the package. The blouse i ordered is chefs kiss!
2025年7月11日
自発的なレビュー
Guajastudio からの回答
Hi Tayla,
We’re absolutely thrilled that you love your blouse and that your first experience with us was such a positive one 🥰 Your thoughtful review means the world to us, and we can’t thank you enough for it! We hope to continue having you as part of our dear community and keep amazing you with our designs 💗
All the love,
GUAJA. Team
Such a beautiful experience!
Such a beautiful experience! Personal touch with a handwritten note, amazing quality of the products and totally different feel compared to mass market.
I do not need anything else, but I want to buy more and support ladies in their amazing work!
2025年6月23日
Guajastudio からの回答
Hi Elizaveta,
We’re absolutely over the moon to hear that you had such a wonderful experience with us 🫶 Your support truly means the world, and we’re so touched to know that our pieces and little personal details made such an impression. We’re incredibly grateful to have you as a part of the GUAJA. community, and we can’t wait to welcome you back and share even more special pieces with you in the future 💖
All the love,
GUAJA. Team
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