Durch Zufall bin ich auf diesen Shop aufmerksam geworden, war mir aber etwas unsicher hier zu bestellen, da die Erfahrungen aus Deutschland sehr gering sind. Laut der Website trägt der Käufer... もっと見る
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レビュアーのコメントを見てみましょう
Swift delivery, pretty and secure packaging, a sweet handwritten thank-you-note, lovely garment. I‘d love it if they‘d use less polyester, I‘d be much more inclined to purchase more items
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Absolutely wonderful experience with GUAJA. Studio. Their pieces are beautifully designed, made from lovely quality fabrics, and feel truly special to wear. The customer service is among the best I... もっと見る
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Foi a minha primeira compra, apesar de saber estar a comprar uma peça de qualidade, fiquei suepreendida com o acabamento e a qualidade dos tecidos, ja para nao falar da forma como as peças vestem su... もっと見る
企業が回答しました
企業情報
当該企業による記述
GUAJA. is a Portuguese Prêt-a-Porter brand founded in 2019 by two sisters and their mother. We specialize in high-quality, timeless, and sustainable fashion for the busy women in the city. Each piece is ethically crafted in our home town. GUAJA. supports local communities, promoting fair wages and ethical production. Our mission is to provide elegant, long-lasting, and stylish designs for empowered women who are always on the go.
連絡先
Rua do Tapado, Bloco B n140, 2DTO, 4805-491, Guimarães, ポルトガル
- 937424942
- guaja@guajastudio.com
- guajastudio.com
4.8
優良
217件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Guajastudio からの回答
Hi Ana Filipa,
Thank you so much for kind words, they mean a lot to us! We’re so grateful to have you as part of our story and can’t wait to continue being a part of yours. 🥰
All the love,
GUAJA. Team
Exceptional quality & service - worth every cent!
This is my second order after nearly three years, and I can confidently say they’ve only gotten better while maintaining what was already exceptional. The delivery was incredibly fast - I’m based in Croatia, and despite being in the EU, my order arrived in under two working days!
The packaging was elegant, complete with a personalized note - love the thoughtful touch. And the suit, Jagger Pinstripe Navy with Stripes - OMG. It’s simply the best suit ever. The fabric is so soft, and the tailoring is flawless. It was love at first sight.
I really should order from them more often. Highly recommend.
2024年11月27日
自発的なレビュー
Guajastudio からの回答
Hi Anita,
Thank you so much for your heartfelt words! We're absolutely thrilled to hear that you’re loving your Jagger Pinstripe Suit and that we were able to exceed your expectations.
Knowing how much you appreciate the suit truly makes our day. It’s such a timeless choice, and we hope you’ll cherish it for many years to come. 🫶
We’re also delighted that you enjoyed the thoughtful details we put into your experience, it means the world to us.
We can’t wait to hear from you again soon. Thank you for being such an important part of our journey! 💌
All the love,
GUAJA. Team
Encomendei e chegou logo no dia a…
Encomendei e chegou logo no dia a seguir. Excelente serviço ao cliente. O produto é muito bom. Bom fiiting, quentinho e confortável. Super stlylish o meu fato de treino Guaja.
2024年10月29日
Guajastudio からの回答
Olá Patrícia ,
Que bom ler as tuas palavras! O único problema vai ser quereres usar qualquer outra peça 😅 Muito obrigada por apoiares a nossa marca e por partilhares este carinho connosco 💘
Um beijinho,
GUAJA. Team
Great items
Great items, efficient and fast delivery. Loyalty programe is also beneficial. I love all purchases
2024年10月28日
Guajastudio からの回答
Hey Sviatlana,
Thank you so much for your wonderful feedback! We’re truly grateful to have you as one of our loyal customers. Hearing how much you love our pieces means the world to us and inspires us to continue crafting the most elegant and timeless designs. We look forward to continuing to amaze you and are thrilled to have your trust and support 🫶
All the love,
GUAJA. Team
Felicidade numa caixa
Uma das coisas que mais me deixa contente por comprar na Guaja, para além das roupas maravilhosas, é a atenção que dão a cada encomenda enviada e o cartão a agradecer 🩷
2024年11月4日
Guajastudio からの回答
Olá Vanda ,
Muito obrigada pela mensagem tão querida! Gostamos que todas as nossas clientes se sintam super especiais e é bom saber que estamos a ser bem sucedidas nessa nossa missão. Ansiosas por ver que peças escolhes a seguir 💖
Um beijinho,
GUAJA. Team
By far the best customer service I’ve…
By far the best customer service I’ve experienced. From the first email to the last, the care and thought that transfered through the email was spectacular and unique. Guaja have gotten a lifelong customer by this. Much love to the whole team. 💕
2024年11月6日
自発的なレビュー
Guajastudio からの回答
Hey Kalle,
You’ve left us speechless! ❤️🩹
It’s incredibly rewarding to hear that the care we put into our communication resonated with you in such a special way.
We’re beyond grateful to have earned your trust and loyalty, having you as part of the GUAJA. community means the world to us! Sending lots of love right back to you from the whole team, and we can’t wait to hear from you again! 🫶
All the love,
GUAJA. Team
Muito boa experiência
Muito boa experiência, a minha encomenda chegou muito rápido e adorei tudo o que encomendei.
O saco é lindo e super confortável, a roupa tem muita qualidade muito bem cortada e é linda e o perfume também adorei :-) Recomendo a 100%
2024年10月28日
Guajastudio からの回答
Olá Martine,
Não imaginas o quão bom é ler as tuas palavras! Reforçam a nossa crença de que estamos no caminho certo e muito se deve a clientes como tu. Obrigada por fazeres parte da história da GUAJA. e nos deixares fazer parte da tua. 💞
Um beijinho,
GUAJA. Team
Perfeito
Since the moment I discovered Guaja I am very satisfied with my experience. The website is user-friendly and the range is feminine, diverse, with stylish clothing for different occasions. My order was shipped quickly and arrived well packaged. The quality of the clothing is excellent, and the fit was perfect. Plus it's sustainable!
2024年10月25日
Guajastudio からの回答
Hey Femke,
Wow, reading your message truly made our day 🫶 Knowing that you've had such a wonderful experience from start to finish means the world to us. We pour so much love into creating every single piece and it’s so rewarding to hear that you felt it in every detail!
Thank you for noticing and supporting our commitment to quality and sustainability. We’re so grateful to have you as part of our tribe and can’t wait to be part of more of your special moments 💖
All the love,
GUAJA. Team
Quick delivery and great quality…
Quick delivery and great quality products. Recommend 100%
2024年10月24日
Guajastudio からの回答
Hey Tina,
Your feedback just sent us over the moon! Every day, we strive to give our customers the best experience possible, and hearing that we're reaching our purpose just makes us feel so reassured and encouraged in what we’re doing.
Thank you so so much 💘
All the love,
GUAJA. Team
Guajastudio からの回答
Olá Catarina,
Estamos para lá de contentes com as tuas palavras! Saber que os nossos serviços foram ao encontro das tuas expectativas deixa-nos extremamente felizes e com sentimento de que estamos no caminho certo. Obrigada por continuares a fazer parte da nossa história 💖
Um beijinho,
GUAJA. Team
perfect clothes, perfect company
I cannot say enough good things about this company. Every item is beautiful and fits like it was tailored specifically for me. I think I own one of almost every style of trousers they make, and I wear them all regularly. I would seriously consider paying for a subscription service where they just send one of every new item to me and charge me automatically.
My only complaints are that I didn’t manage to get a pair of black jeans before they sold out and that there hasn’t been a tweed collection yet.
2024年10月4日
Guajastudio からの回答
Hey Jessica,
Thank you so much for your wonderful review! Your kind words truly warmed our hearts. We’re absolutely thrilled to hear that you love our pieces and feel like they’re made just for you, because that’s exactly what we strive for!
It’s amazing to know you’re such a fan of our trousers collection and rest assured, we’re always working on restocking popular items! As for a tweed collection, we’re taking notes.
Thank you again for your continued support 💕
We can’t wait to keep bringing you more pieces to love!
All the love,
GUAJA. Team
Te gekke all time kleding voor alle…
Te gekke all time kleding voor alle momenten van de dag! Mijn kledingkast blijft zich vullen met mooie items! Met een geweldige support en service. Altijd snelle en persoonlijke reactie! Iñes hielp mij snel en adequaat bij een vergissing bij retourzending!
2024年9月30日
自発的なレビュー
Guajastudio からの回答
Hey Verona,
Inês here, thank you so much for your kind words! I'm super glad I was able to help you, and it's wonderful to hear that you're enjoying our clothing for all times of the day! Your happiness means everything to us, and please know that we’re always here for you whenever you need anything else. Thank you again for your support and for letting us be a part of your amazing wardrobe! 🥰🫶
All the love,
GUAJA. team
Ordering more soon!
First time ordering from Guaja and really happy with the beautiful, quality clothing but also the great personal touch, customer care. Great to find a place that is able to offer understated clothing that makes you feel very put together, in and out of the office. I'll certainly be ordering more soon!
2024年9月25日
Guajastudio からの回答
Hey Alexandra,
Thank you so much for your lovely review and kind words! We're absolutely thrilled to hear that you enjoyed your first experience with GUAJA.. It means the world to us to know that our personal touch and customer care made a difference for you. We hope to continue to be a part of your wardrobe. 💖
All the love,
GUAJA. team
The help was a 5 ☺️
The help was a 5 ☺️
Love you guys! If i could i would have all your collections 😘
2024年9月30日
自発的なレビュー
Guajastudio からの回答
Hi Maria,
Thank you so much, we're over the moon with your words. It totally made our day! We're hoping you love our new drop tomorrow 🤞💖
All the love,
GUAJA. team
Great customer support
Sadly I had some rips in a new item I ordered from Guaja. I contacted the customer support, and they were more than helpfull! They were very quick to reply and I got send a brand new item. Great company and great service.
2024年8月20日
自発的なレビュー
Guajastudio からの回答
Hey Nele,
Thank you so much for your kind words! We're so happy that we were able to help and that everything worked out for you! It really means the world to know you're happy with your new shorts, that's always the most important thing to us. 💖
All the love,
GUAJA. team
Guaja costumer service is impecable
Guaja costumer service is impecable! Beatriz was so caring and attentive throughout the contact process. I'm genuinely thankful for all the help provided. Guaja really delivers everything to its customers!
2024年9月3日
自発的なレビュー
Guajastudio からの回答
Hey Ana,
Thank you so much for your wonderful words! We’re thrilled to hear that Beatriz provided such caring service.
We truly appreciate your kind feedback and are over the moon, to know that GUAJA. is delivering the level of support and care we strive for.
Your satisfaction means the world to us, and we’re here for you anytime! 💘
All the love,
GUAJA. Team
The clothes were of a great quality
The clothes were of a great quality, the delivery was quick and the packaging was very thoughtful.
2024年8月26日
Guajastudio からの回答
Hey Anna,
It means the world to us that you loved our pieces! We try to provide our customers with the best service as it can be. Hope to hear from you soon. 💖
All the love,
GUAJA. Team
A minha primeira compra foram as Jagger…
A minha primeira compra foram as Jagger Trousers. Sempre tive dificuldade em encontrar calças tailored fit para a minha altura(1,80mts) e, um dia, cliquei num anúncio da Guaja e vi as jagger trousers em tamanho tall, encomendei e fiquei rendida, não só pelo corte e qualidade, como pelo serviço ao cliente, simpatia e disponibilidade desde o primeiro dia. Fiquei cliente.
Peças de vestuário que assentam maravilhosamente. Desde que compro na Guaja, consegui criar um closet com menos peças de roupa, mais qualidade, timeless e elegante. Que continuem a elevar a vossa marca, sempre com a qualidade no serviço ao cliente que têm prestado até agora.🙂
2024年8月14日
Guajastudio からの回答
Hey Olga,
Que alegria ler o teu relato! 🥰 Significa demais para nós saber que as Jagger Trousers foram um sucesso para ti, tanto em termos de ajuste como de qualidade. É mesmo gratificante quando conseguimos ajudar a criar um guarda-roupa com peças clássicas e timeless que te fazem sentir incrível, afinal essa é a nossa proposta.
Feedback como o teu dão-nos ainda mais motivação para continuar a melhorar e a oferecer a melhor experiência possível.
Obrigada por confiares em nós e por fazeres parte da nossa comunidade. Vamos continuar a trabalhar com carinho e dedicação.
Um beijinho e um grande obrigada! 💛
Com carinho,
GUAJA. Team
Perfeito!
A compra não podia ter corrido melhor. Adorei o vestido e a equipa da Guaja foi muito amável porque pedi para mo enviarem com alguma urgência, visto que ia de férias, e fizeram-no sem hesitação e com toda a simpatia. Voltarei a comprar na marca! ❤️
2024年8月13日
Guajastudio からの回答
Olá Sílvia!
Que alegria receber uma avaliação tão positiva! Ficamos super felizes em saber que amaste o vestido e que conseguimos atender ao seu pedido com rapidez e carinho. Agradecemos de coração pela confiança e por escolher-nos. Estamos sempre à disposição 🌸
Com amor,
GUAJA. Team
Help with sizing
I needed help with the sizing. Guaja's customer service representative replied quickly, was very helpful, and patient.
2024年8月30日
自発的なレビュー
Guajastudio からの回答
Dear R-B.,
It's amazing to hear that our team could help you quickly and efficiently. Whenever you need anything, please know that we're here for you! 💘
Much love,
GUAJA. Team
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