The representatives at all levels that I dealt with were very professional and easy to work with. They called when it was necessary to have direct contact but also used email effectively. They... ãã£ãšèŠã
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After our approval the processor gave me detailed instructions/guidance. She stated if the estimate was over what they gave us that I could call back for an adjustment. That relieved my stress leve... ãã£ãšèŠã
Ice brought down our copper gutters 2-3-2026. Notified local agent that evening. New gutters installed in June of 2026. Initial settlement for the entire replacement was about equal to the contractor'... ãã£ãšèŠã
Thank you for your efforts to resolve this matter for Rapid Robert's, Inc. GuideOne members handled this claim with a keen interest to address our key issues and seek a quick resolution to our claim.... ãã£ãšèŠã
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GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workersâ compensation, commercial auto, and many other liability needs. Rated âA-â (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOneâs corporate headquarters are located in West Des Moines, Iowa.
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1111 Ashworth Road, 50265, West Des Moines, ç±³åœ
- (877) 448-4331
- guideone.com
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Deer hits Grace community church van âŠ
Grace community church had their van hit by a deer. Linda Myers was assigned to our wreck. She did a great job taking care of the cost estimates and making sure everything went smoothly. Great agent
2026幎3æ6æ¥
GuideOne Insurance ããã®åç
Clark,
Thank you for sharing this update. Iâm glad to hear Grace Community Church was well taken care of and that Linda Myers handled the estimates and process so smoothly. We appreciate the feedback.
Best Regards,
Jennifer Smarelli
It was fairly easy
It was fairly easy. The adjustor told me the documentation I needed. I provided it, and that was it. I received the insurance payment a few days later.
2026幎3æ6æ¥
GuideOne Insurance ããã®åç
Neal,
Thanks for the feedback. Itâs good to hear the process was straightforward and that your payment came through promptly.
Best Regards,
Jennifer Smarelli
Quick Services
2026幎3æ6æ¥
GuideOne Insurance ããã®åç
Willie,
Thank you for highlighting our quick service. We appreciate the feedback.
Best Regards,
Jennifer Smarelli
Service was outstanding
Service was outstanding, all concerns were addressed and resolved. Overall a pleasant experience during an undesirable and stressful repair.
2026幎3æ6æ¥
GuideOne Insurance ããã®åç
Pat,
Thank you for the kind words. Iâm glad to hear Kylee Felda provided outstanding service, was able to address your concerns, and made a stressful situation a little easier. We appreciate you sharing your experience.
Best Regards,
Jennifer Smarelli
GuideOne was very responsive in our time of need.
GuideOne has been very responsive in supporting our church when the roof was damaged in a storm. They sent an adjuster promptly and provided repair funds within a couple weeks. Our contractor found additional damage during the repairs and GuideOne promptly reviewed the contractors report and issued the additional money. We are very happy with the support and responsiveness GuideOne provided in getting our roof repaired.
2026幎3æ6æ¥
GuideOne Insurance ããã®åç
Don,
Itâs great to hear that Brian Bell and our claims team delivered supportive, responsive service, and weâre glad to know youâre satisfied with your experience. Thank you for sharing your feedbackâwe truly appreciate it.
Best Regards,
Jennifer Smarelli
Magical Adjustor:
Magical Adjustor:
Thomas Harrington was so thorough and helpful. He walked us through the claims experience so well.
2026幎3æ6æ¥
GuideOne Insurance ããã®åç
Kathryn,
It is wonderful to hear how helpful and thorough Thomas Harrington was, and we're glad you were satisfied with your claims experience. Thank you for the great feedback - we truly appreciate it.
Best Regards,
Jennifer Smarelli
GuideOne Insurance ããã®åç
Seth,
It is so great to hear that your claims experience included speedy and clear communication by Paul Anderson. Your feedback is much appreciated.
Best Regards,
Jennifer Smarelli
Thank you
Tracey was exceptional in her patience, diligence and assistance through this situation.
2026幎3æ6æ¥
GuideOne Insurance ããã®åç
Patrick,
We are so pleased to hear the that Tracey Lokemoen provided patient, exceptional service to you. Thank you for sharing such wonderful feedback - it is truly appreciated.
Best Regards,
Jennifer Smarelli
Thank you...
Let me start with stating that our insurance rep is fantastic & we do appreciate GuideOne's assistance. However, the experience with GuideOne was not the best. We were channeled through various claims reps like an unwanted foster child & it often appeared as though internally there was little to no discussion or education about our claim to ensure things continued flowed. It was difficult to get things executed & fulfilled, there was always confusion about what was or wasn't covered. Often I had to explain or catch up the person put in charge temporarily. In the end, it could have been more efficient & we could have been treated more attentively.
2026幎3æ6æ¥
GuideOne Insurance ããã®åç
Billy,
Weâre glad to know that Paul Anderson provided a positive experience, and weâre also sorry that the claim process felt confusing and inefficient. Your feedback matters, and we sincerely apologize for the frustration this caused.
Best Regards,
Jennifer Smarelli
Had a claim and the adjuster was out inâŠ
Had a claim and the adjuster was out in 3 days and included much more than we thought needed doing. We didn't think about the cost of moving furniture and many other small items.
2026幎2æ25æ¥
GuideOne Insurance ããã®åç
Alan,
We are so pleased to know that you were satisfied with the handling of your claim, particularly the inspection process. We appreciate your feedback.
Best Regards,
Jennifer Smarelli
The adjuster was responsive and theâŠ
The adjuster was responsive and the vendors sent to assess the damage were all very friendly. The adjuster also kept me updated on the process and frequently reached out to ask if we had any questions or issues.
2026幎2æ4æ¥
GuideOne Insurance ããã®åç
Jim,
We are so happy to hear that your claims experience met your expectations and that Tracey Lokemoen, as well as the vendors, were friendly and provided great customer service. We appreciate you sharing this feedback with us.
Best Regards,
Jennifer Smarelli
GuideOne Insurance ããã®åç
Tom,
We are so happy to know your claim service was prompt and professional. Thank you so much for sharing this wonderful feedback.
Best Regards,
Jennifer Smarelli
It was hard finding insurance forâŠ
It was hard finding insurance for churches so we are grateful you are willing to insure us. However we think the deductable for wind and hail is high.
Your communication with us is prompt and professional. Thank you for your service..
2026幎2æ4æ¥
GuideOne Insurance ããã®åç
Elmer,
We are so pleased to know our customer service is prompt and professional. We appreciate the compliment. As for the deductible, you may consider discussing that with your agent to see if other options are available.
Best Regards,
Jennifer Smarelli
Church Flood
The adjusters call me the next working day and were here the same week to look at the damage
2026幎2æ4æ¥
GuideOne Insurance ããã®åç
Donna,
We are so happy to hear your claims process was quick and efficient. We appreciate the feedback.
Best Regards,
Jennifer Smarelli
Our agent really stayed on top of theâŠ
Our agent really stayed on top of the claim and we received payment in a timely manner.
2026幎2æ4æ¥
GuideOne Insurance ããã®åç
Kathy,
We are so pleased to hear that your claim handling met your expectations, especially the timeliness of your payment. Thank you for sharing your feedback with us.
Best Regards,
Jennifer Smarelli
GuideOne Insurance ããã®åç
Chris,
We're very glad to hear that your claim was handled quickly and that Donna Johnson provided such patient support. Thank you so much for the feedback.
Best Regards,
Jennifer Smarelli
simple and efficient
The adjuster was not very punctual. Our claims manager, Kylee was very helpful and direct. Made the process very simple and efficient.
2026幎2æ4æ¥
GuideOne Insurance ããã®åç
Linda,
We are sorry to hear that the field inspection was not handled timely. Please accept our apologies. We are thrilled to know that Kylee Felda was very helpful and made the claims process simple and efficient. We appreciate your feedback.
Best Regards,
Jennifer Smarelli
Our claim was transferred to multipleâŠ
Our claim was transferred to multiple representatives. This was very disconcerting and caused a difficult situation to be even more difficult. As our policy has come up for renewal our premium is being increased by 30% which appears to be an attempt to recover funds you have paid us to invest back into the property.
2026幎2æ4æ¥
GuideOne Insurance ããã®åç
Thank you for sharing your feedback with us. We regret the challenges you have encountered and are sorry to hear that the handling of your claim added to your already stressful situation. We apologize for any inconvenience you experienced as a result.
Best Regards,
Jennifer Smarelli
GuideOne Insurance ããã®åç
Mario,
We are so happy to hear that our claims team delivered prompt and professional service. We appreciate you taking the time to share your feedback with us.
Best Regards,
Jennifer Smarelli
I recently had death and health issuesâŠ
I recently had death and health issues in my family. It was very difficult for me to stay focused on insurance while dealing with family. Guide One, Heather and Sam assisted me and still is helping me along the way. Praise God.
2025幎9æ30æ¥
GuideOne Insurance ããã®åç
Bill,
We are so sorry to hear about the hardships you have been facing. We are, however, pleased to hear that our claims team was able to support you with great service throughout the process. It is our pleasure to serve you.
Best Regards,
Jennifer Smarelli
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