The representatives at all levels that I dealt with were very professional and easy to work with. They called when it was necessary to have direct contact but also used email effectively. They... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After our approval the processor gave me detailed instructions/guidance. She stated if the estimate was over what they gave us that I could call back for an adjustment. That relieved my stress leve... もっと見る
Ice brought down our copper gutters 2-3-2026. Notified local agent that evening. New gutters installed in June of 2026. Initial settlement for the entire replacement was about equal to the contractor'... もっと見る
Thank you for your efforts to resolve this matter for Rapid Robert's, Inc. GuideOne members handled this claim with a keen interest to address our key issues and seek a quick resolution to our claim.... もっと見る
企業が回答しました
企業情報
当該企業による記述
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
連絡先
1111 Ashworth Road, 50265, West Des Moines, 米国
- (877) 448-4331
- guideone.com
4.4
優良
3648件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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GuideOne representative was thorough…
GuideOne representative was thorough and polite. They were considerate of my time and made sure to get the information down accurately.
2026年4月6日
GuideOne Insurance からの回答
Mary,
We’re pleased to hear that our representative was thorough, polite, and respectful of your time while accurately guiding you through the process. Thank you for taking the time to share your feedback with us.
Best Regards,
Jennifer Smarelli
Very helpful in answeing questions
2026年4月6日
GuideOne Insurance からの回答
Andrea,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that our team was helpful in answering your questions.
Best Regards,
Jennifer Smarelli
Easy to work with
The adjusters are very nice and organized. They make it easy to deal with something that is not easy!
2026年4月5日
GuideOne Insurance からの回答
Tracy,
We’re pleased to hear that our adjusters were organized, personable, and helped make the claims process easier to manage. Thank you so much for sharing your feedback with us.
Best Regards,
Jennifer Smarelli
Guide One Is Worthless!!
Blvd Baptist Church had Guide One Insurance for many years as our carrier, both our building and church auto. We still have our auto with them presently....however the real problem is they raised our building insurance premium up $15,000 in one year for no apparent reason. I called the corporate office...no answer...I spoke to one person their "area" manager was to call me...still waiting for the call....needless to say we dropped them...and went with another company...same coverage and $5000 lower than our original cost with Guide One...Buyer beware...
2026年4月5日
GuideOne Insurance からの回答
Bob,
Thank you for taking the time to share your concerns. We regret that your experience with your property coverage and communication did not meet your expectations, and we apologize for the frustration this caused. Premium changes can be influenced by a number of factors, but we understand how important clear communication is when those changes occur. We appreciate the time you spent with GuideOne and value your feedback, as it helps us identify areas for improvement.
Best Regards,
Jennifer Smarelli
I was very dissatisfied with the Claims…
I was very dissatisfied with the Claims Rep (Ben). Ben sent Service Masters to assist with our flood who was very helpful. But Ben was difficult to work with and did not follow up with the field claims adjuster or Service Master.
2026年4月6日
GuideOne Insurance からの回答
Deb,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with the claims handling process did not meet your expectations, particularly around communication and follow‑up. While we’re glad to hear that ServiceMaster was helpful during a difficult situation, we understand how important consistent coordination and responsiveness are throughout the entire claims process. Your feedback is appreciated and helps us identify opportunities to improve.
Best Regards,
Jennifer Smarelli
First Claim
We had a claim after 20+ years and except for the volume of texts from some of the suppliers, Guide One (Donna Johnson) did a great job in efficiently, quickly and completely handling our claim.
2026年4月6日
GuideOne Insurance からの回答
Rebecca,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that Donna Johnson handled your claim efficiently, quickly, and thoroughly, especially after many years as a valued customer. We appreciate you trusting GuideOne and sharing your experience.
Best Regards,
Jennifer Smarelli
Claim was handled quickly and…
Claim was handled quickly and efficiently, request for additional information was clear, and when the information was provided, the claim was processed quickly.
2026年4月6日
GuideOne Insurance からの回答
Gary,
We’re pleased to hear that your claim was handled quickly and efficiently, and that requests for additional information were clear and promptly processed. Thank you for taking the time to share your feedback with us.
Best Regards,
Jennifer Smarelli
GuideOne Insurance からの回答
Larry,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that you received a timely response and had a positive experience working with our team.
Best Regards,
Jennifer Smarelli
People you work with are outstanding.
People you work with on cases are very understanding and caring.
2025年5月5日
GuideOne Insurance からの回答
Harriet,
We’re happy to hear that our team was understanding and caring while working with you. Supporting our customers through the claims process is a priority, and feedback like yours means a great deal to us.
Best Regards,
Jennifer Smarelli
It was quick and easy
I made a phone call and the call was returned within hours letting me know that an adjuster would call me. I was called and the instructions were emailed to me.
It was quick and painless. Within a week I received a check.
2026年3月6日
GuideOne Insurance からの回答
Buell,
We’re glad to hear that your call was returned promptly, that next steps were clearly communicated, and that the process felt quick and painless. Timely follow‑up, clear instructions, and efficient claim resolution are priorities for our team, and we’re pleased we were able to deliver that for you.
Thank you for taking the time to leave this feedback.
Best Regards,
Jennifer Smarelli
Fast response from reporting the claim…
Fast response from reporting the claim to assigning an adjuster. Everything was great.
2026年3月6日
GuideOne Insurance からの回答
John,
Thank you for your feedback. We’re glad to hear that the transition from reporting your claim to assigning an adjuster was quick and that everything went smoothly. Providing timely service and a positive experience is important to us, and we appreciate you taking the time to share this.
Best Regards,
Jennifer Smarelli
Patient
Professional, straightforward, and fast. My agent was patient, friendly, and walked me through the process. The agent was knowledgeable about my policy.
2026年3月6日
GuideOne Insurance からの回答
Dameon,
We’re glad to hear that your experience was professional, straightforward, and efficient. It's great to know our claims team was able to clearly walk you through the process while providing knowledgeable guidance about your policy.
We appreciate you taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
Best Regards,
Jennifer Smarelli
GuideOne Insurance からの回答
Barb,
Thank you for your feedback. We’re pleased to hear that communication met your expectations and that you felt the settlement was fair and appropriate. Clear communication and fair claim handling are priorities for our team, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
GuideOne Insurance からの回答
Myron,
Thank you for sharing your feedback. We’re happy to hear that communication was strong from start to finish. Keeping our customers informed throughout the claims process is very important to us, and we appreciate you taking the time to let us know your experience was a positive one.
Best Regards,
Jennifer Smarelli
Everything was handled quickly and…
Everything was handled quickly and professionally. Sarah was the BEST!
2026年3月6日
GuideOne Insurance からの回答
Candy,
Thank you for your feedback. We’re glad to hear everything was handled quickly and professionally. Providing efficient and courteous service is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Our experience was great once the claim…
Our experience was great once the claim got started, it was the initial start that took some time.
2026年3月6日
GuideOne Insurance からの回答
Robert,
Thank you for taking the time to share your experience. We’re glad to hear that once your claim was underway, the process went smoothly and met your expectations. We do recognize that the initial start of a claim is an important moment, and we appreciate your patience during that early stage. Your feedback helps us continue improving our responsiveness at the outset of the claims process, and we’re pleased we were able to provide a positive experience moving forward.
Best Regards,
Jennifer Smarelli
Satisfied.
2026年3月6日
GuideOne Insurance からの回答
Ed,
Thank you for your feedback. We’re glad to hear you were satisfied with your claims experience and appreciate you taking the time to share it.
Best Regards,
Jennifer Smarelli
Guide One was very efficient in handling our claim.
Guide One was very efficient in handling our claim. They explained each step of the process and what to expect next.
2026年3月6日
GuideOne Insurance からの回答
Kaye,
Thank you for your feedback. We’re glad to hear that GuideOne handled your claim efficiently and provided clear explanations throughout the process. Knowing what to expect at each step can make a difficult situation much easier, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Five Stars for Guide One!
Guide One is an amazing company to work with, it feels like talking to friends! Every person I have interacted with has shown great patience, knowledge and communication.
2026年3月6日
GuideOne Insurance からの回答
Dominique,
Thank you for the wonderful feedback. We’re grateful to hear that working with GuideOne feels comfortable and friendly, and that our team consistently shows patience, knowledge, and strong communication. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Sam Schaben was not friendly or polite.
Sam Schaben was not friendly or polite.
His lack of communication with me was no appreciated. Thank God my Agent Ron was amazing and helped answer my questions
2026年1月11日
GuideOne Insurance からの回答
Tracy,
I’m sorry to hear that your interaction with Sam Schaben felt unfriendly and lacked the communication you expected. That kind of experience can be frustrating, especially during a situation that requires clarity and support. Please accept our apologies. It's good that your agent stepped in and provided the guidance and answers you needed. Your feedback is greatly appreciated.
Best Regards,
Jennifer Smarelli
Best Regards,
Jennifer Smarelli
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