The representatives at all levels that I dealt with were very professional and easy to work with. They called when it was necessary to have direct contact but also used email effectively. They... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After our approval the processor gave me detailed instructions/guidance. She stated if the estimate was over what they gave us that I could call back for an adjustment. That relieved my stress leve... もっと見る
Ice brought down our copper gutters 2-3-2026. Notified local agent that evening. New gutters installed in June of 2026. Initial settlement for the entire replacement was about equal to the contractor'... もっと見る
Thank you for your efforts to resolve this matter for Rapid Robert's, Inc. GuideOne members handled this claim with a keen interest to address our key issues and seek a quick resolution to our claim.... もっと見る
企業が回答しました
企業情報
当該企業による記述
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
連絡先
1111 Ashworth Road, 50265, West Des Moines, 米国
- (877) 448-4331
- guideone.com
4.4
優良
3648件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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New Customer with a Claim!
We were a new customer as of March 1st and had a fire in one of our buildings on March 2nd. The company never questioned the claim and was very easy to work with. The claim was handled in a timely manner.
2026年7月7日
GuideOne Insurance からの回答
Barb,
Thank you for sharing your experience. We’re sorry to hear about the fire so soon after becoming a customer, but we’re glad our team could support you during that difficult time. It’s wonderful to hear that your claim was handled smoothly, without unnecessary complications, and resolved in a timely manner. We appreciate your trust in GuideOne and thank you for taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
Great communication
Great communication, great detailed and efficient work from adjuster and great follow-up from insurance agent with any questions.
2026年7月7日
GuideOne Insurance からの回答
Eileen,
Thank you for your feedback. We’re pleased to hear that you received clear communication, thorough and efficient claim handling, and attentive follow-up throughout the process. Providing responsive support and keeping our customers informed every step of the way is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Easy to contact and always called back…
Easy to contact and always called back at a reasonable time. They were informative and explained everything. They worked well with the contractor and money was paid on time without problems.
2026年7月7日
GuideOne Insurance からの回答
Stephanie,
Thank you for your feedback. We’re pleased to hear that our team was easy to reach, kept you informed throughout the process, and followed through on everything as expected. It’s great to know that working with your contractor was seamless and that payments were issued on time without any issues. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Responsiveness to claim
Responsiveness to claim, courtesy of the representative and follow-up. Great clarity in communication and demonstrated professionalism at all times.
2026年7月7日
GuideOne Insurance からの回答
Larry,
Thank you for your feedback. We’re pleased to hear that you experienced responsive service, clear communication, and professional support throughout your claim. Providing courteous guidance, timely follow-up, and a positive customer experience is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Regretful
The process for making and claim and the management of that claim was substandard. While due diligence is a part of the process, minimal effort was put into truly understanding the work performed to get at a formal conclusion. The claim was filed based on expert guidance of what occurred. I am new to Guide One and really wish I had not changed. When your people are not the number one priority, and the protection of your assets are, who are you really serving. Disappointed, and regretful of my decision to change.
2026年7月7日
GuideOne Insurance からの回答
Starr,
Thank you for taking the time to share your feedback. We understand how disappointing it can be when the outcome of a claim does not meet your expectations. Our goal is to conduct a thorough investigation and carefully evaluate all available information before making a coverage decision.
In this case, the claim was reviewed through inspections by both an independent adjuster and an engineering expert. We recognize that receiving a decision you disagree with can be frustrating, particularly when you believe the damage resulted from a covered cause of loss.
We appreciate your perspective and understand your concerns. Experiences such as yours remind us of the importance of maintaining a thoughtful, transparent, and respectful claims process for every customer.
Best Regards,
Jennifer Smarelli
She explained the claims process…
She explained the claims process clearly and coped well with a few issues which arose.
2026年7月7日
GuideOne Insurance からの回答
Jack,
Thank you for your feedback. We’re glad to hear that your adjuster explained the claims process clearly and provided helpful guidance along the way. We also appreciate your patience as a few challenges arose during the process, and we’re pleased that they were handled effectively. Thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
they were here on the day and the time…
they were here on the day and the time that said that they would be here. very professional
2026年7月7日
GuideOne Insurance からの回答
Vivian,
Thank you for your feedback. We’re delighted to hear that our team arrived exactly when promised and provided professional service throughout the process. Delivering dependable, timely support is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Kylee explained the process completely…
Kylee explained the process completely and was very helpful. Very easy process to receive the replacement funds.
2026年6月3日
GuideOne Insurance からの回答
Lee Ann,
Thank you for your feedback. We’re pleased to hear that Kylee took the time to clearly explain the process and made it easy for you to receive your replacement funds. Providing helpful guidance and a smooth experience is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Everyone I talked with about our claim…
Everyone I talked with about our claim was very professional and helpful. Our claim was resolved in a very timely and satisfactory manner.
2026年6月3日
GuideOne Insurance からの回答
Daniel,
Thank you for your feedback. We’re pleased to hear that our team provided professional and helpful service throughout your claim, and that it was resolved in a timely and satisfactory manner. Delivering a smooth and responsive experience is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
All's Well That Ends Well
Sam Schaben was our representative and proved very helpful along the way. Although there was a bit of confusion about the role of the on-site adjuster (Travis Graham) and the representative, after a few meetings, they figured things out.
I realized through this experience that we had to be very knowledgeable about industry standards and had to advocate for ourselves. If we had not done our research, the end result would have been unsatisfactory.
Again, we are very appreciative of the time and efforts Sam Schaben offered in assisting us with our claim.
2026年6月3日
GuideOne Insurance からの回答
Keith,
Thank you for sharing your experience. We’re glad to hear that Sam was helpful and provided strong support throughout your claim. We also appreciate your honest feedback regarding the initial confusion around roles and the need to advocate for yourself—insights like this are important and help us improve communication and clarity for our customers. We’re grateful for the effort you put into the process and truly appreciate your recognition of Sam’s time and dedication.
Best Regards,
Jennifer Smarelli
GuideOne Insurance からの回答
Stan,
Thank you for your feedback. We’re pleased to hear you experienced good service, clear communication, and strong follow-through. Providing prompt, courteous guidance throughout the process is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Communication was horrible
2026年6月3日
GuideOne Insurance からの回答
Todd,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when communication does not meet expectations, especially during the claims process.
Our Claims team worked to provide updates throughout the handling of your claim, including information regarding estimates, payments, and rental coverage. We are sorry to hear that your experience did not feel that way.
We appreciate you bringing this to our attention and recognize the importance of a clear and consistent experience.
Best Regards,
Jennifer Smarelli
GuideOne Insurance からの回答
Pastor Toby,
Thank you for your feedback. We’re glad to hear that you found our staff easy to work with and professional. Providing a smooth and supportive experience is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Professional and a quick response
2026年6月3日
GuideOne Insurance からの回答
Karen,
Thank you for your feedback. We’re pleased to hear you experienced professional service with a quick response. Providing timely and reliable support is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Guide One was easy to work with to file…
Guide One was easy to work with to file a claim and stayed with me until the work was completed and paid for. It was a very efficient and effective process, especially being my first claim with the company.
2026年3月6日
GuideOne Insurance からの回答
Brian,
Thank you for your kind feedback. We’re glad to hear that your claim experience was easy to navigate and that our team stayed engaged through completion. Providing a smooth, efficient process—especially for a first claim—is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Our claim did not reach the deductible…
Our claim did not reach the deductible amount; therefore, the claim was never processed. However, the claims rep, Cindi Harrington, and Mike Sellers, from Travelers Boilerre were immediately on it! Also, they followed up with us as we were waiting for additional invoices. They were awesome!
2026年6月3日
GuideOne Insurance からの回答
Kathy,
Thank you for sharing your experience. While your claim did not move forward due to the deductible, we’re so glad to hear that Cindi and Mike responded quickly and stayed engaged throughout the process. Their proactive follow-up and support clearly made a difference, and we truly appreciate you recognizing their efforts. We’ll be sure to pass along your kind words—they’ll mean a lot to them.
Best Regards,
Jennifer Smarelli
Cyndi Harrington handle our claim…
Cyndi Harrington handle our claim completely by Email. We tried to connect by phone and with my job and her hours it never happened. She did an outstanding job with handling the claim by email pictures and quotes from the contractor.
2026年6月3日
GuideOne Insurance からの回答
Steve,
Thank you for sharing your experience. We’re glad to hear that Cyndi was able to effectively manage your claim through email and provide clear, detailed communication using photos and contractor quotes. We understand schedules don’t always align, and we appreciate your flexibility—it's great to know she was able to deliver such strong support throughout the process.
Best Regards,
Jennifer Smarelli
GuideOne Insurance からの回答
Doug,
Thank you for your feedback. We’re glad to hear you experienced clear and effective communication throughout the process. Keeping our customers informed is a top priority, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
The entire process was smooth and…
The entire process was smooth and seamless. Our agent was friendly and knowledgeable and kept us informed on progress of our claim.
2026年6月3日
GuideOne Insurance からの回答
Richard,
Thank you for your positive feedback. We’re pleased to hear that your experience was smooth and seamless, and that our agent provided friendly, knowledgeable support while keeping you informed throughout the process. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
GuideOne Insurance からの回答
Pastor Ed,
Thank you for your positive feedback. We’re glad to hear you experienced friendly, patient, and informative service. Providing clear support with care and professionalism is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
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