The representatives at all levels that I dealt with were very professional and easy to work with. They called when it was necessary to have direct contact but also used email effectively. They... もっと見る
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レビュアーのコメントを見てみましょう
After our approval the processor gave me detailed instructions/guidance. She stated if the estimate was over what they gave us that I could call back for an adjustment. That relieved my stress leve... もっと見る
Ice brought down our copper gutters 2-3-2026. Notified local agent that evening. New gutters installed in June of 2026. Initial settlement for the entire replacement was about equal to the contractor'... もっと見る
Thank you for your efforts to resolve this matter for Rapid Robert's, Inc. GuideOne members handled this claim with a keen interest to address our key issues and seek a quick resolution to our claim.... もっと見る
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企業情報
当該企業による記述
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
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1111 Ashworth Road, 50265, West Des Moines, 米国
- (877) 448-4331
- guideone.com
4.4
優良
3648件のレビュー
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Quick response to our fire claim
Quick response to our fire claim - thorough investigation - timely payment.
2026年8月7日
GuideOne Insurance からの回答
Tom,
Thank you for your positive feedback. We're pleased to hear that your fire claim was handled with a quick response, a thorough investigation, and timely payment. Providing responsive service and a fair, efficient claims process is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
GuideOne Insurance からの回答
Kasia,
Thank you for your positive feedback. We're pleased to hear that you experienced quick, easy communication throughout the process. Providing responsive service and keeping our customers informed are important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Your agent representative was not…
Your agent representative was not through enough during the policy purchase process. The allowance for repairs being connected to policy value over riding the actual deductible.
2026年8月7日
GuideOne Insurance からの回答
Randall,
Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to address your concerns. During the claim process, the policy's wind/hail deductible was applied to the covered damages, which resulted in the loss amount falling below the deductible and no payment being issued. The claim findings and coverage determination were reviewed and discussed during the handling of the claim.
We recognize that insurance policy terms and deductibles can sometimes be difficult to understand, especially when a loss occurs. If you have questions regarding your policy coverage, deductible, or how these provisions apply, we encourage you to follow up with your insurance agent for additional clarification.
Thank you again for your feedback. We appreciate the opportunity to serve you and value the insights you have provided.
Best Regards,
Jennifer Smarelli
Guidestone just denied a roof leak…
Guidestone just denied a roof leak claim on our sanctuary of the church. In the same month, we renewed our policy with a 20% increase in premiums with no reason why. I asked our broker to request a reduction in premium and a reason why it went up. No response.
2026年8月7日
GuideOne Insurance からの回答
David,
Thank you for taking the time to share your feedback. We understand your disappointment with the outcome of your claim and appreciate the opportunity to review your concerns. Following an inspection and investigation, the claim decision was based on the findings that the reported water intrusion was related to deteriorated sealant/caulking rather than storm-created damage, as outlined in the claim investigation.
We also understand your concerns regarding your policy premium increase and the lack of response to questions about the renewal pricing. Premium and policy-related matters are handled separately from the claims process. Based on your feedback, we will follow up with the agent to ensure your concerns are reviewed and addressed.
We value your feedback and are committed to providing clear communication and support throughout the customer experience. Thank you for bringing these concerns to our attention.
Best Regards,
Jennifer Smarelli
GuideOne Insurance からの回答
Rick,
Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive experience working with our team. We appreciate your kind words and are grateful for the opportunity to assist you.
Best Regards,
Jennifer Smarelli
You acknowledged having received the…
You acknowledged having received the claims, asked necessary questions, provided specific feedback, timelines, what to expect regarding the claims.
Autrolia Layton
2026年7月7日
GuideOne Insurance からの回答
Autrolia,
Thank you for your feedback. We're pleased to hear that our team communicated clearly, addressed your questions, provided timely updates and expectations, and guided you through the claims process. We appreciate your trust and are glad we could provide a positive experience.
Best Regards,
Jennifer Smarelli
When I have questions
When I have questions. the response in a timely matter.
When we had a claim It went very smooth.
Thank you for your great Service.
The Staff, and Claim department has been very easy to work with and pleasant.
2026年7月7日
GuideOne Insurance からの回答
Katy,
Thank you for your kind feedback. We’re pleased to hear that our team was responsive whenever you had questions and that your claim was handled smoothly from start to finish. It’s wonderful to know that our staff and claims team were easy to work with, pleasant, and provided the level of service you expected. We appreciate your trust in GuideOne and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
The adjuster did not properly observe…
The adjuster did not properly observe the wind and water damage to the church roof. The shingles were clearly missing.
2026年7月7日
GuideOne Insurance からの回答
Norman,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when there is concern that damage may not have been fully recognized during the claims process.
Our Claims team conducted an inspection of the property, reviewed the information provided during the investigation, and evaluated additional photographs submitted in support of the claim. Based on the findings available, the claim decision was made in accordance with the policy terms and the documented cause of loss.
We recognize that disagreements can occur regarding the cause and extent of damage, and we are sorry to hear that the outcome did not meet your expectations. We appreciate your feedback and the opportunity to review your concerns.
Best Regards,
Jennifer Smarelli
Kylee was outstanding
Kylee was outstanding. She made the process simple and followed up with me to make sure that everything was submitted correctly.
2026年7月7日
GuideOne Insurance からの回答
Rodger,
Thank you for your kind feedback. We’re so glad to hear that Kylee provided outstanding support and made the claims process simple and stress-free. Taking the time to explain the process, follow up, and ensure everything is submitted correctly is exactly the level of service we strive to provide. We appreciate you recognizing her efforts and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Ask for a call never received a call…
Ask for a call never received a call ask for a follow up never got one. called and spoke to someone who said Brown would return my call and so far, have not heard from him
2026年7月7日
GuideOne Insurance からの回答
Anthony,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. We strive to provide timely communication and follow-through, and it’s disappointing to learn that you did not receive the call or follow-up you were expecting. Your concerns have been escalated to management for review, and we appreciate you bringing this matter to our attention. Thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
GuideOne Insurance からの回答
Steve,
Thank you for your feedback. We’re grateful to hear that you found our team caring, prompt, professional, and knowledgeable. Providing compassionate support and expert guidance throughout the claims process is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Great Experience, very empathetic to our losses
Everyone that I worked with made me feel that my claim was their top priority. Things that I didn't understand were explained to me patiently and that I understood. The check for payment was issued quickly.
Thank you Guide One
2026年7月7日
GuideOne Insurance からの回答
Candie,
Thank you for your kind feedback. We’re delighted to hear that our team made you feel like your claim was a top priority. Providing clear explanations, answering questions with patience, and ensuring a smooth claims experience are all important to us. We’re also pleased that your payment was issued quickly. Thank you for choosing GuideOne and for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
I highly recommend GuideOne!
GuideOne was responsive and made it easy for me to report an accident and submit claims. They worked well with the auto repair garage of my choice and was prompt with payment. I highly recommend GuideOne!
2026年7月7日
GuideOne Insurance からの回答
Terry,
Thank you for your kind feedback. We’re delighted to hear that reporting your accident and submitting your claim was simple and straightforward. It’s wonderful to know that our team worked well with the repair shop of your choice and provided prompt payment throughout the process. We truly appreciate your recommendation and thank you for taking the time to share your experience with GuideOne.
Best Regards,
Jennifer Smarelli
GuideOne Insurance からの回答
Mr.. Charlie,
Thank you for your feedback. We’re pleased to hear that your claim was handled with excellent responsiveness and efficiency. Providing prompt service and a smooth claims experience is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
I keep trying to get something settled…
I keep trying to get something settled and I never get a proper response. I am waiting on an email from higher ups, I called last week. I have 2 Umbrella bills and don't know why. They should be combined and if not, why? That's why we were canx before because we received 2 separate bills, for the first time in 10 years.
2026年7月7日
GuideOne Insurance からの回答
Stephanie,
Thank you for sharing your feedback. We’re sorry to hear about the frustration you’ve experienced while trying to get answers regarding your billing concerns. We understand how important clear communication is, especially when questions remain unresolved. Your concerns regarding the separate umbrella policy bills have been shared with the appropriate team, and we appreciate your patience as they work to provide clarification. Thank you for bringing this to our attention, and we value the opportunity to address your concerns.
Best Regards,
Jennifer Smarelli
Staff was very courteous and helpful…
Staff was very courteous and helpful explaining things and following through with any questions we had so everything was repaired in a timely fashion.
They listened to any concerns and explained options we had.
Would highly recommend.
2026年7月7日
GuideOne Insurance からの回答
Susan,
Thank you for your kind feedback. We’re pleased to hear that our team provided courteous, helpful service and took the time to explain the process and answer your questions along the way. It’s wonderful to know that your concerns were heard, your options were clearly explained, and the repairs were completed in a timely manner. We truly appreciate your recommendation and thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Great communication and response
The claims agent maintained contact and was always available pretty quickly for a question or for help. Payments were always done in a very timely manner.
2026年5月18日
GuideOne Insurance からの回答
Pastor Hunter,
Thank you for your feedback. We’re pleased to hear that your claims representative stayed in close contact, was readily available whenever you had questions, and provided the support you needed throughout the process. It’s also great to know that payments were handled promptly and efficiently. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
I thought this was going to be a long, but it was very simple
I thought this was going to be a long process, but Kaylee Felda made it so easy. I work at the church as the Secretary, and she called me told me what to do and expect and then we commutated by email and that was that. Everything went very smoothly.
2026年7月7日
GuideOne Insurance からの回答
Shante,
Thank you for sharing your experience. We’re so glad to hear that Kylee made the claims process easier than you expected. Providing clear guidance and keeping the process simple for our customers is important to us, and it’s wonderful to know that her communication and support helped everything go smoothly. We appreciate you taking the time to recognize her efforts and share your feedback.
Best Regards,
Jennifer Smarelli
They answered everything that I needed…waiting on engineering report
They answered everything that I needed but I need to get a copy of the engineering report to verify and go forward with our church repairs.
2026年7月7日
GuideOne Insurance からの回答
Richard,
Thank you for your feedback. We’re glad to hear our team was able to answer your questions and provide the information you needed throughout the claims process. We understand the importance of having the engineering report as you move forward with your church repairs, and it appears that a copy of the report was emailed to you on July 8. If you have any additional questions, please don’t hesitate to reach out to your claims representative for assistance.
Best Regards,
Jennifer Smarelli
GuideOne Insurance からの回答
Antwan,
Thank you for your feedback! We’re delighted to hear that you had a great customer service experience. Providing responsive, professional support and helping our customers through the claims process is our top priority. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
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