The representatives at all levels that I dealt with were very professional and easy to work with. They called when it was necessary to have direct contact but also used email effectively. They... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After our approval the processor gave me detailed instructions/guidance. She stated if the estimate was over what they gave us that I could call back for an adjustment. That relieved my stress leve... もっと見る
Ice brought down our copper gutters 2-3-2026. Notified local agent that evening. New gutters installed in June of 2026. Initial settlement for the entire replacement was about equal to the contractor'... もっと見る
Thank you for your efforts to resolve this matter for Rapid Robert's, Inc. GuideOne members handled this claim with a keen interest to address our key issues and seek a quick resolution to our claim.... もっと見る
企業が回答しました
企業情報
当該企業による記述
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
連絡先
1111 Ashworth Road, 50265, West Des Moines, 米国
- (877) 448-4331
- guideone.com
4.4
優良
3648件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Gutter damage claim - snow & ice
Donna contacted me the next day after the claim was submitted and thoroughly notated the charges. Phil showed up within a few days to perform the inspection. Donna maintained constant communication throughout the process as well as ensured that I understood the process, what was covered, etc. The claim process went very smoothly and quickly.
2026年4月1日
GuideOne Insurance からの回答
Warren,
Thank you for taking the time to share your experience. We’re glad to hear that Donna reached out promptly, clearly documented the charges, and maintained consistent communication throughout the process. We’re also pleased that Phil was able to complete the inspection quickly. Ensuring our customers understand the process and coverage is important to us, and we appreciate you recognizing our team’s efforts and sharing your positive experience.
Best Regards,
Jennifer Smarelli
Everything was fast and efficient
Everything was fast and efficient. I was very happy with the level of service that was provided.
2026年5月5日
GuideOne Insurance からの回答
Wayne,
Thank you for your feedback. We’re glad to hear that your experience was fast and efficient, and that you were pleased with the level of service provided. We appreciate you taking the time to share your positive experience.
Best Regards,
Jennifer Smarelli
Quick and Pleasant
The adjuster was quick to to address our claim and pleasant to talk to over the phone.
2026年5月5日
GuideOne Insurance からの回答
Art,
Thank you for your feedback. We’re glad to hear that your adjuster addressed your claim quickly and was pleasant to work with throughout the process. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
From the time we called to finish…
From the time we called to finish everyone was very helpful. Ready to explain the process.
2026年5月5日
GuideOne Insurance からの回答
Angela,
We’re glad to hear that our team was helpful throughout the claim process and took the time to clearly explain each step. We appreciate you sharing your experience.
Best Regards,
Jennifer Smarelli
The professional and efficient manner…
The professional and efficient manner in which our Claim was handled.
Your representative Kylee responded to our inquiries and any questions we had in a reasonable time.
2026年5月5日
GuideOne Insurance からの回答
Carmen,
We’re pleased to hear that your claim was handled in a professional and efficient manner, and that Kylee responded to your questions and inquiries promptly. We appreciate you taking the time to recognize her efforts and share your experience.
Best Regards,
Jennifer Smarelli
GuideOne has been quick to respond to…
GuideOne has been quick to respond to claims and the associates are very professional and kind.
2026年5月5日
GuideOne Insurance からの回答
Leslie,
We’re pleased to hear that our team responded quickly to your claims and that our associates provided professional and compassionate service. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
GuideOne has been very quick to respond…
GuideOne has been very quick to respond to claims, which is truly appreciated.
2026年5月5日
GuideOne Insurance からの回答
Leslie,
Thank you for your feedback. We’re glad to hear that our team was quick to respond to your claim, and we truly appreciate you taking the time to share your experience. Providing timely service is important to us, and your comments are valued.
Best Regards,
Jennifer Smarelli
GuideOne Insurance からの回答
Pastor David,
Thank you for taking the time to share your feedback. We understand how stressful an auto accident can be and are sorry to hear you felt disappointed with the claim experience. Our team carefully reviewed the loss, completed a timely investigation, and made coverage determinations based on the policy terms and available documentation. If there is something specific that led to your disappointment, we welcome the opportunity to better understand your concerns. Please consider contacting our claims team directly so we can review your feedback and assist further.
Best Regards,
Jennifer Smarelli
Accident was handled very promptly and…
Accident was handled very promptly and with the utmost professionalism.
2026年5月5日
GuideOne Insurance からの回答
Sharon,
Thank you for sharing your experience. We’re glad to hear that your accident was handled promptly and with a high level of professionalism. Providing responsive and professional service is important to us, and we appreciate you taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
Nice people quick service
2026年4月6日
GuideOne Insurance からの回答
David,
Thank you for your feedback. We’re glad you had a positive experience and appreciate your kind words about our team.
Best Regards,
Jennifer Smarelli
Disappointing
Claims process is very slow and communication is almost nonexistent. I have left messages and emails at both the main claims office and the desk adjustor and have not heard back. Very disappointing, certainly doesn't feel like they are there for us.
2026年4月6日
GuideOne Insurance からの回答
Adam,
Thank you for sharing your feedback. We’re sorry to hear that your recent claims experience felt slow and that communication did not meet your expectations.
We understand how frustrating it can be when calls or emails don’t receive timely responses, and we regret that this led you to feel unsupported during the process. Clear and consistent communication is important to us, and your feedback highlights an area where we need to do better.
We appreciate you taking the time to share your experience, as it helps us improve how we support our insureds throughout the
claims process. Thank you for bringing this to our attention.
Best Regards,
Jennifer Smarelli
We've been very satisfied with GuideOne…
We've been very satisfied with GuideOne so far, though the communication during our last claim was a bit challenging. I understand there are many moving parts, but there were many times we didn't receive a response to our calls or emails. We are grateful for all that you do for Hosanna.
2026年4月6日
GuideOne Insurance からの回答
Roxanne,
Thank you for taking the time to share your feedback and for your kind words about GuideOne overall.
We understand and acknowledge your concerns regarding communication during your most recent claim. While the claim required coordination among several parties, we recognize that there were times when responses may not have been as timely or clear as they should have been. Consistent communication is important to us, and we regret the frustration this caused.
Your feedback is appreciated and helps us continue to improve how we communicate and support our insureds throughout the claims process. We are grateful for the opportunity to serve Hosanna and remain committed to providing dependable service moving forward.
Best Regards,
Jennifer Smarelli
Just the clarity they provided during…
Just the clarity they provided during the call and request.
2026年4月6日
GuideOne Insurance からの回答
Deacon Samuel,
Thank you for taking the time to share your experience. We’re glad the clarity provided during the call and subsequent request was helpful. Clear and effective communication is important to us, and we appreciate the feedback.
Best Regards,
Jennifer Smarelli
The church filed a claim first time…
The church filed a claim first time previous year,but denied. Through an contractor same claim accepted.
2026年4月6日
GuideOne Insurance からの回答
Babu,
Thank you for your review. Each loss is evaluated based on the facts and damage observed for that specific date of loss. A prior claim did not meet coverage criteria at that time, while a later claim involved new damage that was confirmed through inspection and resolved under the policy. We remain committed to fair and consistent claims handling.
Best Regards,
Jennifer Smarelli
I was totally out of my comfort zone…
I was totally out of my comfort zone with the claim we had for lightning damage. Donna Johnson was my adjuster and was extremely helpful.
2026年4月6日
GuideOne Insurance からの回答
Sherry,
Thank you for sharing your experience. We know lightning damage claims can feel overwhelming, especially when they fall outside your comfort zone. We’re glad to hear that Donna Johnson was able to guide you through the process and provide the support you needed. We appreciate you taking the time to recognize her efforts.
Best Regards,
Jennifer Smarelli
The quickness of getting the claim…
The quickness of getting the claim settled and how well you worked with our roofers.
2026年4月6日
GuideOne Insurance からの回答
James,
Thank you for your feedback! We’re glad to hear you were pleased with how quickly your claim was settled and how smoothly we worked with your roofing team. Providing timely resolution and strong coordination is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Great customer service
Great customer service, highly professional and prompt. Exceeded all expectations!
2026年4月6日
GuideOne Insurance からの回答
Mike,
Thank you for the wonderful feedback! We’re thrilled to hear that you experienced great customer service that was professional, prompt, and exceeded your expectations. We truly appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Prompt and thorough
2026年4月6日
GuideOne Insurance からの回答
Chris,
Thank you for your feedback! We’re glad to hear you found our service prompt and thorough. Providing responsive and complete support is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
GuideOne Insurance からの回答
Tim,
Thank you for your feedback! We’re glad to hear you experienced good, timely communication from our staff and adjuster. Keeping our customers informed and supported is a priority, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Awesome with an ASTERISK in Every…
Awesome with an ASTERISK in Every category. Agent interaction, premium price, claim response time and genuine check ins and follow up from beginning to end
2026年4月6日
GuideOne Insurance からの回答
Pastor Willie,
Thank you for the fantastic feedback! We’re thrilled to hear you had such a positive experience across every category—from agent interactions and fair pricing to timely claim responses and consistent check‑ins throughout the process. We truly appreciate your trust and are grateful for the opportunity to support you from beginning to end.
Best Regards,
Jennifer Smarelli
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