Best customer service I've had in a long time. I was pleased with my table when it arrived, but unfortunately the top had been damaged in transit. I was worried, but a real person emailed me right bac... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
From Italy. Extremely happy for the quality of the item. The wood is high quality. The packaging and the way was delivered I can say is very high level. I don’t give 5 stars because delivery was... もっと見る
If you are prepared to wait the published time then you hopefully will be as happy as we are today. Superb quality little dressing table which we needed for an 85cm space. Arrived in perfect conditi... もっと見る
Buyers in the UK beware of incurring customs charges from this company, despite their website saying free worldwide delivery, including all fees, customs and taxes. They also promise free returns, bu... もっと見る
企業が回答しました
企業情報
当該企業による記述
ONLINE SOLID WOOD FURNITURE STORE 100% Solid Wood Furniture Brand Premium quality for a healthier home Affordable elegance 🌎 Worldwide delivery
連絡先
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 50%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Brilliant furniture, NOT a scam!
Excellent quality furniture, and not a scam as mentioned in other reviews. I was hesitant and deliberated on trusting the company for a few weeks. As someone else mentioned here on Trustpilot, they do feature many reviews from customers claiming to be from various countries around the world that all seem to feature photos with Chinese outlets and architecture. I'm not really sure why, as it wouldn't bother me to see reviews mostly from China for a Chinese company. Anyway, I ordered a large walnut bed frame and two walnut bedside tables to the UK and they're fab. Just as nice as the photos and really solid. It took 131 days to arrive at my door from placing the order, so be aware of that; the order has to be fabricated and then travel on a container ship around most of the world. Mine turned up in wooden-framed boxes for protection that I had to pry apart with a crowbar. The instructions are in Chinese but there are diagrams and the assembly was pretty simple. All in all, amazing furniture at a really good price.
Top quality walnut furniture
Have just read the previous review on GVA Wood from the person who left a one star rating even though they didn't actually buy anything from the company or even have any contact with them! I have bought from GVA Wood, buying two solid walnut bedside tables. The quality is superb and the price was a fraction of what I would have paid for the same item produced in the UK. Okay, so delivery lead time was about eight weeks, but I knew this to be the case before I bought. I also knew that the items were being made in China, but I've previously experienced the quality of Chinese workmanship in wooden furniture and so had no worries about further purchases. We are so pleased with our purchase we will probably go back to buy a walnut bed to match the tables.
i didn't buy anything, didn't think it was a legit business
i didn't buy anything because i was suspicious of this website. I looked at the reviews for a product and they're all fake: same phrases, odd use of punctuation, props in the photo are all chinese products (even though reviewers all have USA flags beside them, indicating where it was shipped to) indicating photos were all taken in China. Also the floor in a lot of the photos is the SAME FLOOR.

GVAwood からの回答
Buyers in the UK beware of incurring…
Buyers in the UK beware of incurring customs charges from this company, despite their website saying free worldwide delivery, including all fees, customs and taxes. They also promise free returns, but this is also not true. Their response to my complaint makes no sense whatsoever, I quote
“We do not have hidden fees. When paying, we add $50 for delivery to the United Kingdom because we cover customs duties.” You will get nowhere arguing with such logic!

GVAwood からの回答
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