I recently purchased some items from the RG Shop and couldn't be happier! The quality of the products is excellent! Delivery was fast, and everything arrived well-packaged and in perfect conditi... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fabulous service from Gymnamo, contacted them to see if they could get me specific items that were out of stock. Not a problem, they ordered them in for me, kept me informed on how long it would tak... もっと見る
Fantastic communication. I’ve asked questions about products and also asked if they could get specific colours and sizes of items, they did. They informed me when they’d come into stock so that I coul... もっと見る
I used the online chat to ask about a particular item that wasn't in stock, I received a speedy reply informing me that an order will be placed soon, so should be available to buy soon! A few week... もっと見る
企業情報
連絡先
4th Floor Tuition House 27/37 St George's Road, Wimbledon, SW19 4EU, London, 英国
- +44(0)20 3920 7836
- info@gymnamo.com
- gymnamo.com
4.7
優良
333件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very professional and quick delivery
2021年10月5日
Great service & brilliant products!
Great service, fast and reliable. Products ordered arrived in time and in perfect condition!
Highly recommended for all gymnastics quality equipment.
2021年10月2日
Excellent customer service
I sent an enquiry ahead of placing an order, and I received a clear response within an hour or two. Very impressed with the customer service. Swift delivery too of course.
2021年9月28日
The first shorts we ordered were just…
The first shorts we ordered were just too small, but the company were very responsive in helping me and have replaced the shorts with a larger pair. These are great and my daughter is pleased with them. Thank you!
2021年9月26日
Brilliant product delivered promptly
2021年9月10日
Quick delivery great product
2021年6月17日
Great quality, unique design
Purchased the leg warmers as a gift. Great quality and unique design that I could not find elsewhere!
2021年6月1日
Beautiful rucksack
Really lovely rucksack with pockets for all your equipment. Friendly and quick service.
2021年5月29日
Speedy delivery of a good item
I ordered a ball which arrived in a day and was an amazing price and is a perfect quality. Would use this shop again!
2021年5月24日
Brilliant service
2021年5月23日
Great experience
Second time purchasing from them. Great store, good selection of items, fast delivery. Will most likely purchase from again.
2021年2月28日
Damaged item and bad customer service
The item came damaged and when I requested for a refund, the owner still expected me to return this item during the COVID-19 pandemic; suggests that you buy another item during the meantime.
I have also seen that another person also left a negative review where their item was also damaged.
I would recommend for people to shop at rhythmic-gymnastics-store instead because the customer service there is amazing and the owner takes into consideration your circumstances.
RE: "Your stretch band has a defective stitch and I have offered to replace it for free and cover your shipping cost once you send the defective item back to us. If you would like a refund, we are still happy to do so as long as you send the item back to us".
You literally just admitted that even if a person asks you for a refund, you expect the item back during the COVID-19 pandemic which further supports what I said. I will not be purchasing your products in the future nor am I going to recommend it to people.
2021年1月23日
自発的なレビュー
Gymnamo からの回答
Dear client,
To be clear, you did not request a refund for a stretch band in your communication to us - you have asked to "sort this out". Your stretch band has a defective stitch and I have offered to replace it for free and cover your shipping cost once you send the defective item back to us. If you would like a refund, we are still happy to do so as long as you send the item back to us - it seems there has been some misunderstanding on your side. We cannot accomodate however you keeping the item and geting a full refund given the circumstances, because of arrangements with the manufacturer which what I have explained to you in email.
I have also offered you to exend the return policy deadline to accomodate your circumstances, cover the return shipping costs, and send you the replacement for free. I am sorry to hear that you felt it was still inadequate but I have tried to accomodate you in every possible way.
Regards,
Inna
Black ink stained 5m Pastorelli ribbon
I received my refund and prompt reply from Seller on this but only wish if they could have check the order first before shipping as time and disappointment cannot be reversed once it’s lost.
2021年1月20日
Gymnamo からの回答
Dear Annie, As per my email to you, I am equally disappointed about this and am investigating with the supplier. I have already refunded your purchase given the circumstances and look forward to new opportunities to provide you with quality products in the future. Kind regards, Inna
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