Gymtier レビュー 786

absolutely appalling customer service I've been waiting over 3 weeks for my order, its still hasn't arrived. after endless emails chasing it up and still no one has even bothered to respond.
honestly save your money and go elsewhere.

Poor customer service
Contacted them 3 times reference sizing ,response we will contact you within 48 hours , to date no response after 10 days , id avoid.

My wife bought 3 t shirts and when they arrived they where paper thin and the logos where all stuck together so we sent them back! They still haven't refunded the money and it also cost us to return! There is no customer service number to ring and messages/emails are ignored! This company is a total joke! we are having to get in touch with trading standards to help get our refund sorted, this company is not fit to operate no customer service help at all, we will be taking this further

Avoid! Avoid! Avoid! Cheapest, nastiest and most shapeless T shirts I have ever seen! Advertised as muscle fit! Not even close! Tried to get a refund but they won't even acknowledge me. No reply to emails, no invoice or packing slip enclosed with the T shirts. T shirts not individually wrapped, just stuffed in a grey postage bag. All in all a terrible experience

Ordered over £100 worth of bundles, advised delivery in 1-3 days. A week later and no delivery, and cannot get a response from the company either via online chat, direct emailing, and no contact number seems to exist.

Very disappointed by the experience. Appreciated delays can happen, but being ignored and unable to get any contact or acknowledgement only suggests I've lost my money. Will have to pursue claim back via bank.

Habe am 18.1.2026 eine Bestellung aufgegeben. Am 23.01.2026 kam eine Sendung mit 4 von 11 Artikeln an. Gab wohl nur eine trackingnummer und das Paket wurde anfangs gesplittet. Das Problem ist das bis heute die zweite Bestellung verschollen ist. Der Kundenservice reagierte heute am 02.02.2026 nach mehreren Anfragen erstmals mit der Antwort "Hallo die Bestellung wurde gesplittet". Das help center der Homepage reagiert gar nicht und ich weiß bis heute nicht ob es noch kommt wenn ja wann es kommt oder sonst was. Werde zeitnah ein charge back Verfahren einleiten.

Er erstattet kein Geld bei zurückgesendeter Ware. Er weiß genau, dass man ihn in England nicht belangen kann.

Der Sitz des Händlers ist in England! Die seriösen Bewertungen auf Amazon zeigen zu Hauf, dass es die Geschäftsstrategie dieses Händlers ist zurückgesendete Ware nicht zu ersetzen.

Nachdem die Ware an den Händler zurück ging hörte ich wochenlang nichts von dem Händler. Geschweige denn, dass ich mein Geld zurückbekam. Aus diesem Grund schrieb ich dem Händler.

Dieser wollte die Trackingnummer der Sendung. Welche ich ihm anschließend mitteilte. Da ich wieder länger keine Antwort von dem Händler bekam, schrieb ich ihn wieder an. Mittlerweile vergingen 3 Monate. Da ich wieder keine Antwort bekam schaltete ich den Amazon Kundenservice ein.

Daraufhin schrieb der Verkäufer, dass das Packet angeblich verloren ging. Die Trackingnummer wurde ihm jedoch zuvor mitgeteilt. Er bot mir eine vollständige Rückerstattung oder eine erneute Sendung an. Ich teilte ihm mit, dass ich eine Rückerstattung haben möchte.

Original Auszug aus der Nachricht des Verkaufers vom 30.09.2025:
Hello, I am sorry to hear your parcel still hasn't arrived. It's way overdue now and I am concerned it's lost. Would you like us to resend the parcel or would you like a full refund? I appreciate you have been waiting a while now so I am very happy to do either.

Da ich ca. 1 Monat später immer noch nicht mein Geld zurück hatte, wendete ich mich erneut an den Amazon Kundenservice. Erst darauf hin bekam ich wieder eine Nachricht vom Verkäufer.
Original Auszug aus der Nachricht des Verkaufers vom 28.10.2025:
Hello, I am sorry to hear your parcel still hasn't arrived. It's way overdue now and I am concerned it's lost. Would you like us to resend the parcel or would you like a full refund? I appreciate you have been waiting a while now so I am very happy to do either.

Ich schrieb ihm wieder, dass ich eine Rückerstattung möchte.

Daraufhin wieder keine Reaktion.

Mehrmals kontaktierte ich den Amazon Kundenservice. Immer wieder wurde mit der A-bis-Z-Garantie geworben und leere Versprechungen gemacht. Immer wieder wurden Rücksprachen mit Vorgesetzten geführt. Mehrmals ein Garantiefall eröffnet.

Nach ca. 5 Monaten und unzähligen Kontakten mit dem Verkäufer und mit Amazon griff seltsamerweise nur für 1 T-Shirt von 10 zurückgegangenen T-Shirts der Amazon-Garantiefall. Obwohl es eine einzige Lieferung war. Warum diese famose und werbewirksame A-bis-Z-Garantie nur bei einem von 10 T-Shirts greift, weiß wahrscheinlich nicht einmal Amazon selbst

Diese Schilderung geht auf alle Fälle auch an deutsche Verbraucherzentralen und an Sendungen, die Betrug aufdecken. Hoffentlich kann man diesen Fall bald in den Medien sehen.

Es macht einen ganz, ganz seltsamen Eindruck, dass Amazon nach diesem eindeutigen Betrug nichts gegen diesen Händler unternimmt und ihm weiter auf Amazon gewähren lässt. Nach diesem äußerst dubiosen Verhalten von Amazon kann ich von Amazon nicht mehr von einem seriösen Unternehmen sprechen.

I’ve used gymtier t-shirts long time ago, it was decent to good, happy at that time. I’ve recently ordered again £118 worth of t-shirts and the quality has dropped massiveley. They shrank after the first wash at 30 degrees. The lettering is coming off slowly. The fitting is not the same. Now, they are like regural tshirts, nothing fancy. This is one side of the problem, the interesting part is coming.

I’ve contacted them, told them i am not happy with the items and i want to return part of it ( 1 bundle ~ £70). After a very slow back and forth they agreed to refund me and don’t worry about returning the items. I was not interested in keeping the tshirts, hence they are still packed ready to ship. They asked me to choose a collection date, i choose, nobody came, 2 weeks gone by and then they confirmed the return. Another 2 weeks gone by, nothing happened and the conversation from their “contact us” option has dissapeared. I’ve initiated another chat explaining the situation, they requested the order number, gave it to them and yet not answer. The return time has gone past, i am looking forward to the email where they tell me “ the return time policy has gone past and you are mot eligible to return”. Waste of money, waste of time.

Absolute scam bad material out of shape i have thrown worse sent back heard nothing

The order arrived quickly. One T-shirt was faulty and customer services offered a replacement or refund….all good thus far.
I chose the replacement but it never arrived, I email numerous times without reply but eventually I was told another replacement had been sent, it also never arrived. That was 19 days ago.
I’m now trying to get a refund but based on the above I won’t hold my breath.
It’s a shame as the kit is decent.

Terrible company. Ordered over two weeks ago and no items sent. Tried to contact via the website, email and social media but had no reply at all. Now have to get the bank involved to get my money back. DON’T shop with them.

Wont order again still waiting on a delivery and when I asked about the order I got a rude email back disgusting company if I could give 0 stars I would

Goods arrived in time for Christmas. Reasonably priced and nice products.

Order still hasn't arrived. Ordered 14th December, dispatched 18th December and still haven't got it.

Pure shite material, 2nd and last time to ever get from them, great idea and style but quality of the print and the. Tshirts shit.
Print peels immediately after 1st wash on low heat, tshirts quality differs from worse to shite for some reason? Twice delivered, twice had a problem With customs making me pay tax charges.
No informationfrom gymtier despite Countless emails. Might I add 1st delivery never even showed, avoid avoid avoid

The tops are a great design, great fit (tight in the right places and not in the places you want to cover!)

My only issue is 30% of the tops I have from them after 1/2 washes the logos fade and come off (I have tried different temps but still happens)

I’ve had a mixed experience with Gymtier. On the positive side, their products are genuinely good quality — durable, well‑made.

However, there are a few areas that need improvement:

No return‑label facility: It feels outdated that customers have to sort out their own returns in this digital age.

Slow response to email queries: Communication could be much quicker; waiting days for a reply isn’t ideal.

Return postage not covered: Having to pay for return shipping adds unnecessary frustration, especially when many brands now offer free returns.

Very poor customer services. don't reply to emails refund policy non-existent I'm still struggling to get a refund been over a month now. Avoid at all costs

perfect fit tshirts that feel buttery soft to the skin. dont waste anymore time try them out you wont be disappointed

Always a great experience with this company.order a Christmas jumper which arrived promptly and is a number 1 hit everywhere I go. All 10 orders i have made have arrived quickly, great quality item and for the price simply unbeatable.100% recommend